Connect with us
Prague Gaming & TECH Summit 2025 (25-26 March)
gr8-tech-drives-client-success-with-new-chief-client-officer gr8-tech-drives-client-success-with-new-chief-client-officer

Latest News

GR8 Tech Drives Client Success with New Chief Client Officer

Published

on

Reading Time: 2 minutes

 

GR8 Tech is reinforcing its client-first strategy by promoting Kateryna Pozdnysheva to Chief Client Officer while she continues to lead the CRM Business Unit. Having been an integral part of GR8 Tech since its inception, Kateryna brings deep industry expertise, strong leadership, and a passion for client success to drive strategic growth and operational excellence.

A Holistic Approach to Client Success

Kateryna’s journey to Chief Client Officer started in CRM, where her team focused on developing solutions that enable operators to engage players more effectively. This foundation shaped her philosophy that client success isn’t just about tactics—it’s about creating a seamless ecosystem where product quality, service excellence, and user experience align to drive results.

In this new role, I am focusing not only on retention strategies but also on driving the overall business growth of our clients. This requires deeper collaboration, a clear understanding of their challenges, and the ability to quickly adapt to market shifts. The key takeaway for me has been the importance of being proactive—anticipating client needs rather than just responding to them, and using cutting-edge technology to deliver tailored solutions,” Kateryna shared.

The biggest challenge is balancing short-term results with long-term strategic goals. The iGaming industry evolves rapidly, and our clients’ success depends on how quickly we can adapt and offer relevant solutions.

Data-Driven Personalization in Client Support

Technology plays a vital role in client support, but Kateryna emphasizes that automation alone isn’t enough. “The real value comes from combining automation with a personalized touch. Our goal is to ensure every client interaction is not just fast but also meaningful and relevant.

Key service metrics she prioritizes include:

  • NPS (Net Promoter Score) – measuring how likely clients are to recommend GR8 Tech.
  • CSAT (Customer Satisfaction Score) – assessing satisfaction after specific interactions.

However, Kateryna believes that numbers don’t tell the full story. Direct client feedback through interviews, surveys, and one-on-one conversations provides valuable qualitative insights that drive continuous improvement and the building of stronger, trust-based relationships.

GR8 Tech’s mission is built on client support, keeping commitments, and delivering a personalized approach. With Kateryna Pozdnysheva leading the way, the company is strengthening its ability to solve client requests even more efficiently, deliver more tailored solutions, and uphold its commitments at every stage. With a sharp focus on innovation, efficiency, and sustained growth, the company is raising the bar in iGaming and empowering its clients to lead the industry.

The post GR8 Tech Drives Client Success with New Chief Client Officer appeared first on European Gaming Industry News.

Latest News

Playnetic enter Italian market through Microgame partnership

Published

on

playnetic-enter-italian-market-through-microgame-partnership
Reading Time: 2 minutes

 

Global B2B iGaming content provider partners with leading service provider to enable its library of innovative gaming content to go live with over 60 operators

In-demand global B2B iGaming content provider, Playnetic, has announced it has secured its first Italian market entry through a new partnership with Microgame.

As one of Italy’s leading game aggregators and service providers, teaming up with Microgame will ensure Playnetic’s full library of innovative gaming content is immediately made available to over 60 regulated Italian operators, enabling the company to hit the ground running in the market.

Known for delivering truly immersive gaming entertainment, all Playnetic releases combine creative themes, cutting-edge technology and carefully-crafted audio to provide customers with an unforgettable experience that captures their imagination and promotes stronger engagement.

With upwards of 30 state-of-the-art games set to launch on Microgame powered-platforms, the deal will enable operators to witness first-hand how Playnetic is rapidly establishing itself as one of the most sought-after content providers in the industry while further diversifying their line-ups.

To cement its commitment to both the Italian market and the Microgame deal, Playnetic has appointed Italy-focused Senior Account Manager, Filippo Stotani, to the commercial team spearheaded by Julian Borg-Barthet. With the team set to attend the IGE summit in Rome this month, the new partnership will provide an ideal way to introduce the brand on the Italian stage.

Julian Borg-Barthet, Chief Commercial Officer at Playnetic, said: “Our collaboration with Microgame is the perfect opportunity to align ourselves with one of the biggest partners in Italy and we’re sure the relationship will help both sides continue to deliver excellence going forward.

“As our first Italian market entry, the deal will raise the profile of Playnetic in the country ahead of an important couple of days at the IGE summit in Rome, where myself and Filippo – alongside our CEO, Dan Phillips – will be in attendance to talk with prospective partners and showcase the great work we do.”

Francesco Cuzzupoli, Gaming Product Director at Microgame, said: “We’re delighted to have secured this partnership with Playnetic, who are proving to be a very in-demand provider in the iGaming space.

“The company’s commitment towards the Italian market aligns perfectly with Microgame’s values and the addition of their content to our industry-leading aggregation platform will provide our partners with even more quality options to choose from. We look forward to working with Filippo and the team in the coming months and can’t wait to see what games they put out next!”

The post Playnetic enter Italian market through Microgame partnership appeared first on European Gaming Industry News.

Continue Reading

Latest News

PopOK Gaming Unveils Crash Poki – The Ultimate High-Flying Crash Game!

Published

on

popok-gaming-unveils-crash-poki-–-the-ultimate-high-flying-crash-game!
Reading Time: < 1 minute

 

PopOK Gaming is pleased to introduce Crash Poki, a captivating crash game where charming Poki characters transform into fearless pilots, soaring to new heights with ever-increasing multipliers. This adrenaline-pumping adventure is now live and ready to be enabled for partner platforms!

A New Dimension of Crash Gaming

“Crash Poki” is not just another crash game; it’s an immersive experience that places players in the pilot’s seat of a Poki’s plane, climbing towards sky-high multipliers. The thrill builds as players decide when to cash out, maximizing their winnings while navigating the exhilarating highs of this dynamic game.

Key Features of Crash Poki:

  • Multiplier-based gameplay – Watch as your earnings rise alongside your aircraft.
  • Strategic Cashout System – Cash out at the perfect moment or aim for even bigger rewards.
  • Auto Pilot Mode – Activate auto cashout to secure winnings effortlessly.
  • Risk & Reward Balance – A game for both daring risk-takers and strategic masterminds.

Soar High, Win Big! Crash Poki is a symphony of anticipation, strategy, and risk, delivering a thrilling experience for all types of players. Whether you prefer to test your instincts or rely on calculated strategy, the sky’s the limit in this action-packed crash game.

The post PopOK Gaming Unveils Crash Poki – The Ultimate High-Flying Crash Game! appeared first on European Gaming Industry News.

Continue Reading

Asia

UFC Names Parimatch as Official Sportsbook and Betting Partner in Asia

Published

on

ufc-names-parimatch-as-official-sportsbook-and-betting-partner-in-asia

 

UFC, the world’s premier mixed martial arts organization, and international iGaming brand Parimatch announced a new marketing partnership that establishes Parimatch as UFC’s Official Sportsbook and Betting Partner in Asia.

Parimatch will strategically activate its brand within a selection of UFC events, leveraging UFC’s wide-reaching promotional assets. Highlighted integrations include Parimatch branding in the world-famous Octagon and collaborations with UFC to creatively engage fans through original content that will be distributed via UFC’s popular digital and social channels in Asia that reach more than 17.5 million users.

“Parimatch has been a trusted partner and we are thrilled to extend this collaboration to Asia. Their support is instrumental in our efforts to give local athletes the opportunity to compete in the Road to UFC tournament and ultimately help them realize their dreams of making it to UFC. Together, we are driving the growth of our sport and delivering world-class experiences to fans across the region,” said Kevin Chang, Senior Vice President and Head of Asia for UFC.

“Today we start off a new era in the Parimatch partnership with UFC, built on the same strong values we share in serving UFC fans worldwide and delivering unforgettable moments. We’re excited to be back, ready to create even greater experiences for fans with the opportunities that lie ahead of us,” said Parimatch owner Sergei Portnov.

This new agreement builds upon an earlier relationship between UFC and Parimatch in which Parimatch served as UFC’s Official Sportsbook Partner across several regions worldwide.

The post UFC Names Parimatch as Official Sportsbook and Betting Partner in Asia appeared first on Gaming and Gambling Industry in the Americas.

Continue Reading

Trending