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SOFTSWISS and Kantar Survey Review: What Operators Look For in Casino Platforms and Game Hubs

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SOFTSWISS, a leading tech provider with over 15 years of experience in iGaming, reveals key takeaways from a recent customer survey conducted by Kantar. The findings highlight the essential features operators prioritise when selecting casino platform software and game hubs.

Lately, SOFTSWISS has shared the needs and expectations of iGaming operators when choosing a software supplier, revealed during a customer survey conducted in November 2024 by Kantar, the world’s leading analytics agency. Digging deeper into the survey results, SOFTSWISS shares specific characteristics vital for particular products.

 

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Importance of Game Performance for Game Hubs

Operators have specific requirements for game hubs. The top 5 most important of them are: 

  • Uninterrupted game performance 
  • Timely response, and fast resolution of technical issues 
  • Regular expansion of game offerings and providers 
  • Integration support and ongoing assistance with the API 
  • A broad portfolio of providers and games 

The characteristics above are vital for around 90% of iGaming operators participating in the customer survey. The rankings within the top five have shifted, with some characteristics gaining greater importance among respondents compared to the 2023 survey. For example, now, a broad portfolio of providers and games is essential for 89% of respondents, while only 73% pointed it out in 2023.

A fairly high level of satisfaction with the vital characteristics resulted in an overall satisfaction score of 8.1 out of 10 for the SOFTSWISS Game Aggregator. Half of the respondents rated the product 10 or 9. The satisfaction with the customer support service was even higher – 8.4 out of 10. Over half of the respondents indicated that they would recommend the SOFTSWISS Game Aggregator.

 

Casino Platform Flexibility in Focus

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According to the iGaming operators, the top 5 vital characteristics of casino platform software are:

  • Flexibility of back office settings 
  • Casino infrastructure monitoring and fault tolerance 
  • Marketing and statistical reports 
  • Flexible CRM configuration system 
  • Support of various payment systems 

All the parameters above are crucial for more than 80% of respondents, highlighting the importance of flexibility, customisation, and variety. Generally, a customised approach is important not only for casino platform providers but also for a broader audience. It is essential for payment systems, affiliate marketing, gamification, and other aspects of iGaming and entertainment.

iGaming operators highly evaluated the strong characteristics of SOFTSWISS, such as its 24/7 availability and functionality, the ability to create new opportunities for business revenue growth, efficiency and transparency in the process of resolving technical issues, and flexible approach to collaboration terms.

The survey revealed an overall satisfaction index of 7.4 out of 10 for the SOFTSWISS Casino Platform. At the same time, the overall satisfaction with the customer support services was higher – 7.8 out of 10, marking an increase of 0.5 points compared to the 2022 survey results. 

Vitali Matsukevich, Chief Operating Officer at SOFTSWISS, summarises: “Creating outstanding products begins with a deep understanding of clients’ needs. The survey highlights the growing demand for flexibility and innovation in iGaming solutions. Operators prioritise comprehensive platforms that support seamless operations, offer robust customisation, and drive business growth. With its focus on top-notch solutions and a collaborative approach, SOFTSWISS solidifies its role as a trusted partner, empowering operators to navigate and excel in the highly competitive industry.”

The SOFTSWISS team is ready to discuss recent iGaming trends and collaboration opportunities at the prime iGaming event of 2025, ICE Barcelona on 20–22 January. Partners and customers can book a meeting at stand 2G42 via the link.

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About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 23,500 casino games, the Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

The post SOFTSWISS and Kantar Survey Review: What Operators Look For in Casino Platforms and Game Hubs appeared first on European Gaming Industry News.

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PIN-UP Global will participate in AIBC Eurasia in Dubai in a new Meeting Hub format

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International iGaming holding PIN-UP Global announces its participation in AIBC Eurasia, a premier technology conference taking place from February 23 to 25 in Dubai. This year, the holding introduces an innovative Meeting Hub format, designed to facilitate high-level business networking in a dedicated professional environment.

The holding’s delegation will focus on fostering strategic partnerships through its advanced B2B products, solutions and career opportunities. The event will also provide a platform for discussions with representatives from PIN-UP.INVESTMENTS, who will be available to explore potential collaborations and investment prospects.

As part of its strategic presence at AIBC Eurasia, PIN-UP Global introduces an innovative participation format with its Meeting Hub concept — a sophisticated business space located at zone 106D. Moving beyond traditional exhibition stands, this pioneering approach provides the holding’s extensive delegation with a dedicated environment for high-level networking and negotiations. The Meeting Hub features private meeting rooms for confidential negotiations, an open networking space, and a hospitality zone with a dedicated reception. To ensure productive discussions, PIN-UP Global encourages partners and industry leaders to schedule their meetings in advance.

The networking zone will be accessible by invitation only, serving as a professional venue for pre-scheduled meetings with partners and industry leaders. Delegates from PIN-UP Global will be available for strategic discussions.

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In addition, during the event, there will be an opportunity to schedule a meeting with the HR team to learn about open positions and career opportunities at the PIN-UP Global.

To secure your meeting with PIN-UP Global’s team during AIBC Eurasia, you can schedule appointments in advance or arrange meetings directly at the Meeting Hub, where interactive tablets at the reception allow visitors to check delegate availability in real-time, access digital business cards, and coordinate meetings on the spot.

PIN-UP Global is an international iGaming holding company specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry.

 

The post PIN-UP Global will participate in AIBC Eurasia in Dubai in a new Meeting Hub format appeared first on European Gaming Industry News.

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Awards

Registration Open for BiS Awards 2025: Recognizing Excellence in the iGaming and Betting Industry

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The most traditional and recognized awards in the Gaming and Betting sector in Brazil will have its 5th edition as an integral part of the official agenda of the BiS SiGMA Americas 2025 event.

The long-awaited BiS Awards 2025 is open for application submissions. Companies and professionals in the iGaming and betting sector can now register their success stories to compete for the most prestigious industry award in Latin America. The deadline for submission ends on March 7th, and public voting begins on March 10th. Registration can be made directly on the official BiS Awards website: brazilianigamingawards.com.

The BiS Awards 2025 will feature a total of 25 categories, rewarding professionals and companies that have stood out in the iGaming and betting sector over the last year. Among the awards for professionals in the sector, the Executive Woman of the Year category, which rewards the woman in an executive position who stood out most in the iGaming sector, and C-Level in Highlight, which recognizes the C-level executive who had the greatest impact on the industry. In addition to these, there are categories aimed at companies, such as Sponsor of the Year, which recognizes the sponsor that contributed most to the iGaming sector in the last year; Best Marketing Campaign, which highlights the most impactful and successful marketing campaign of the year; Best Platform, which rewards the most efficient and innovative technological platform for iGaming; and Best Game Producer, which recognizes the game developer who has released the most outstanding and successful titles.

New Categories Reflect the Regulated Scenario

The 2025 edition brings significant new features, including categories that follow the new regulations for the sector in Brazil. Among them, the following stand out:

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  • Better Customer Service – Recognizing companies that offer the best experience and support to their users.
  • Best Responsible Gaming Initiative – Valuing practices that promote a safe and responsible gaming environment.
  • Best Action to Combat Gambling Disorder – Rewarding programs and strategies aimed at preventing problem gambling.

Another new category, Best B2C Media, was created to recognize and value the press specializing in sports betting and sports, highlighting their essential role in disseminating information to consumers, bettors and sports enthusiasts. In addition to rewarding the quality of journalism in the sports sector, this initiative reinforces the partnership between the industry and communication vehicles aimed at the betting public, while the Best B2B Media in the Sector category remains, recognizing the B2B communication vehicle that best covered the market over the last year.

The Gala Night: April 8th at Tokio Marine Hall

The winners will be announced at a glamorous gala dinner on April 8th, at the Tokio Marine Hall, in São Paulo. The awards ceremony, which takes place during BiS SiGMA Americas 2025, will be a unique opportunity to celebrate the main names and initiatives that drive the iGaming and betting market.

“The BiS Awards has an essential role in recognizing and encouraging the best practices in the sector. With the new categories, we want to highlight market transformations and value the professionals and companies that are shaping the future of the industry in Brazil and Latin America”, says Alessandro Valente, co-founder of the event.

“For five years, the BiS Awards have celebrated the best in our field in Brazil, recognizing talents and initiatives that drive the evolution of the sector. With each edition, we reinforce our commitment to highlighting those who make a difference in the iGaming and betting industry”, adds Carlos Cardama, co-founder of BiS.

Anyone interested in competing for the industry’s greatest recognition must register through the official website. For more information and to submit applications, access the website brazilianigamingawards.com.

About BiS Awards

The BiS Awards is an annual award that recognizes and celebrates the highlights of the iGaming and betting industry in Latin America. Created to value professionals and companies that contribute to the growth and innovation of the sector, the event has established itself as one of the most prestigious in the segment, bringing together leaders, executives and experts in a ceremony that reflects the evolution of the market. The 2025 edition will take place on April 8th, at the Tokio Marine Hall, in São Paulo, being an exclusive event for the final nominees, guests and holders of the BiS SiGMA Americas Platinum badge.

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Compliance Updates

BOS urges the Ministry of Finance to take initiative to amend the Gambling Act

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BOS – the Swedish Trade Association for Online Gambling – has today written to the Swedish Ministry of Finance with a request to amend the Gambling Act.

It is currently perfectly legal for unlicensed gambling companies and their subcontractors to accept Swedish gambling consumers as long as the companies avoid using the Swedish language and Swedish currency. This loophole has led to a massive influx of unlicensed gambling offers into the Swedish gambling market.

The reason this has happened is because the Government changed the application of the Gambling Act compared to how the proposal was originally presented by the Gambling License Investigation, the investigation that then formed the basis for the new Gambling Act and the Swedish reregulation in 2019. The Gambling License Investigation wanted to criminalize companies in general that lack a Swedish gambling license that still accept Swedish gambling consumers.

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BOS is writing to the Ministry of Finance today with a request that the Government take the initiative to amend the Gambling Act in favor of the Gambling License Investigation’s original proposal.

“Unlicensed gambling should be eliminated in Sweden. It is completely inadequate that around a quarter of all gambling is unlicensed, not least given the total absence of consumer protection on the black gambling market. If we are to succeed in eliminating this part of the gambling market, the Gambling Act must be amended and all unlicensed gambling must be criminalized,” says Gustaf Hoffstedt, Secretary General of BOS.

The post BOS urges the Ministry of Finance to take initiative to amend the Gambling Act appeared first on European Gaming Industry News.

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