

Canada
Jamul Casino to Begin Phased Re-Opening on May 18, 2020
After a two-month closure due to the COVID-19 pandemic, Jamul Casino will have a soft re-opening at 10AM on May 18, 2020 for its Amber and above Sweetwater Rewards® Club VIP guests, and a public re-opening planned on May 21, 2020. In response to the pandemic, Jamul Casino closed on March 20, 2020 to protect the health and safety of its guests, team members, and tribal members. Throughout its closure, the Casino has been in touch with guests via its Facebook page, posting messages on its website, and has been working hard on its re-opening plan. Jamul Casino will begin its phased re-opening next Monday with physical distance enhancements, increased cleaning protocols, and improved gaming technology. The Casino will also operate under limited hours from 10AM to 2AM daily until it expands to 24-hour operations beginning at 10AM on May 21.
President and General Manager of Jamul Casino, Mary Cheeks, states, “This has been an unprecedented season of uncertainty, and we understand it may take time for some guests to be ready to come back. I can assure you that we are doing everything in our power to ensure that Jamul Casino is a safe and fun environment when guests return.”
Jamul Casino recently surveyed its entire database of guests, and 94 percent of respondents indicated that they would be comfortable coming back to the Casino when it re-opens. For patrons who are not yet ready to return, the Casino is offering “Jamul at Home” prepackaged meal kits. Each kit includes fresh, high-quality ingredients from Jamul Casino’s restaurants—everything needed to prepare a meal for two to four people—plus a simple recipe to put it all together. Each kit can be scheduled for pickup from the valet.
Jamul Casino’s re-opening plans follow guidelines from the Centers for Disease Control and Prevention (CDC), the State of California, the County of San Diego, the Tribe’s COVID-19 Task Force, the National Indian Gaming Commission, and were reviewed by the Southern Indian Health Council (SIHC). A few key re-opening plans include:
Thoroughly cleaned and disinfected surfaces, machines, chips, dining and bar areas, kitchens and food prep areas, new air filters and HVAC cleaning.
Continuous cleaning and sanitizing of dining venues and guest touch points throughout the day. A special “Clean Team” has been established to be laser-focused on all high-touch guest and team member areas that will be continuously cleaned.
Temperature screening using non-contact infrared thermometers before team members and guests can enter the Casino. Anyone with a temperature of 100o or higher or other symptoms (coughing, sneezing, runny nose) will not be allowed in the Casino.
Required face coverings for all team members and guests.
Most Casino employees will wear gloves, and the Casino will provide gloves to guests upon request. Dealers and patrons who cannot wear gloves due to chip handling will be required to constantly sanitize and wash hands. Dealers will frequently change cards as well.
At least one hundred fifty (150) hand sanitizing stations will be placed throughout the Casino.
Required physical distancing, including reduced seating, shutting off certain gaming machines, and controlled entry and exit to facilitate distancing and occupancy.
Social distance signage will be placed throughout the Casino and dining venues.
All cage cashiers and quick serve dining counters will have Plexiglass dividers.
A phased re-opening of dining venues, enforcing physical distancing for restaurants.
During this first phase of re-opening, Jamul Casino will not be offering shuttle or valet services, entertainment (DJs or live bands), buffets, or promotions.
During the unexpected closure, Jamul Casino also upgraded its gaming system and improved the benefits offered to Sweetwater Rewards members. Upon re-opening, members can get their new Sweetwater Rewards card that will sync with the system. With more benefits activated through the Sweetwater Rewards card, there’s less need to handle paper and money—a cleaner “touchless” experience. New benefits include:
Points can be downloaded for play at any slot machine.
Dining offers can be redeemed simply by swiping the card at the dining venue.
In-game television screens.
Ability to check tier status and change PIN numbers at the slot machines.
Slot machine winnings can be saved on the member’s Sweetwater Rewards account and used at any other machine or cashed out. Again, less paper, fewer touches.
Members can load cash into their Sweetwater Rewards card account, then use it to play slots and table games without having to carry around paper money.
Additional features in the coming months include:
Drawing check-in at the slot machines.
Enhanced promotions.
Streamlined jackpot processing.
Beverage ordering on the slot machines.
Jamul Indian Village Chairwoman, Erica M. Pinto, states, “We are excited to be re-opening Jamul Casino, and celebrating this key moment in returning the livelihoods of our team members, tribal members, and the hundreds of businesses that help keep our wheels turning. We thank everyone for their resilience. Welcome back!”
About Jamul Indian Village of California:
Jamul Indian Village of California is one of 13 federally recognized tribes that are part of the Kumeyaay Nation, with roots in east San Diego County going back 12,000 years. The Tribe uses revenue and resources from Jamul Casino to fund educational opportunities, healthcare, and housing initiatives for its members, and projects that benefit the surrounding community, through a tribal-state gaming compact with the State of California signed in 2015. For more information about Jamul Indian Village of California, please visit jamulindianvillage.com.
About Jamul Casino:
Opened in 2016, the recently rebranded Jamul Casino, located in Jamul, California, is owned and operated by Jamul Indian Village Development Corporation (JIVDC), a wholly owned entity of Jamul Indian Village of California. The $430 million Casino features over 1,600 slot machines, 39 live table games, and a dedicated poker room with weekly tournaments; free shuttle service from various locations in San Diego; live entertainment; and seven restaurants, bars and lounges. Jamul Casino supports more than 1,000 permanent jobs in the region. For more information about Jamul Casino, please visit www.jamulcasinosd.com.
SOURCE Jamul Casino
Bonus Guardian
Pinnacle Ontario live with CasinoEngine in North America debut

EveryMatrix has expanded its partnership with tier-1 operator Pinnacle powering its new casino in Ontario, Canada, using CasinoEngine platform technology – the first time its platform solution has gone live in North America.
The latest agreement builds on the two companies’ previous collaboration that saw EveryMatrix’s CasinoEngine productivity platform power the well-known brand’s global casino offering.
The new launch takes the relationship to North America, marking EveryMatrix’s debut CasinoEngine platform integration in that market.
BonusEngine, EveryMatrix’s cross-vertical bonusing tool will be integrated in the second phase of launch. This will equip Pinnacle Ontario with a host of bonus types as well as AI-powered bonus abuse solution Bonus Guardian.
BonusEngine is the first of multiple engagement tools from EveryMatrix’s EngageSuite that Pinnacle plans to integrate.
With this comprehensive toolkit at its disposal, and the opportunity to add even more casino products in the future, Pinnacle Ontario can tailor campaigns, segment audiences, and reward players more effectively, creating a world-class digital entertainment experience for its customers.
EveryMatrix has more than 300 global customers and holds North American licences in Ontario, New Jersey, Michigan, West Virginia, Connecticut and Pennsylvania.
Stian Enger Petersen, CEO, Casino, EveryMatrix, said: “This launch marks a key milestone for EveryMatrix as we bring our market-leading CasinoEngine platform to Canada for the first time.
“We’re delighted to expand our partnership with Pinnacle and support their ambitions in Ontario with a powerful combination of platform, content, and engagement tools that are proven to drive success.”
The post Pinnacle Ontario live with CasinoEngine in North America debut appeared first on Gaming and Gambling Industry in the Americas.
AGCO
Prime Skill Games Inc. Official Response to AGCO Press Release

As CEO of Prime Skill Games Inc., I feel compelled to address recent comments made by the Alcohol and Gaming Commission of Ontario regarding so-called unapproved gambling machines in convenience stores across the province.
Let me be perfectly clear
Our machines are not gambling devices. They are entirely skill-based, fully compliant with the law, and built on the fundamental idea that players are in control. The outcome of every session is determined solely by the player’s ability, not by random chance.
Prime Skill Games is proud to be the only true skill game operating in Ontario today.
We categorically reject any suggestion that our products fall under the definition of unregulated gambling. Such statements are inaccurate, misleading, and fail to recognize the critical distinction between games of skill and games of chance.
We stand firmly behind the legality of our machines and the integrity of our operations. We will demonstrate this through every available means, whether through legal documentation, expert analysis, or, if necessary, before the courts. We are prepared and unafraid to defend the truth.
To our players, partners, and business community, we want to reassure you that our mission has not changed. We are committed to offering a responsible, transparent, and innovative entertainment experience. We will not be intimidated by broad and baseless accusations, and we will continue to move forward with strength and clarity.
Sincerely
Matt Zamroźniak
Chief Executive Officer
Prime Skill Games Inc.
The post Prime Skill Games Inc. Official Response to AGCO Press Release appeared first on Gaming and Gambling Industry in the Americas.
Canada
LuckyStart Casino Adds New Payment Method

LuckyStart Casino has announced the addition of a new payment method – Interac – available for all players in Canada, in order to make it easier for their customers to fund their account balance and cash out their winnings quickly.
The brand is aware of the popularity of this payment method amongst Canadian players, and hence, it has decided to add it and enable flexible deposit and withdrawal limits, in order to be considered as the best Interac casino in Canada, especially since the brand is also releasing Interac-exclusive bonuses and promotions.
Furthermore, LuckyStart has announced flexible limits for deposits and withdrawals, to make it easier for players to fund their account balance and cash out their winnings, offering instant approval and same-day processing, which are traits that LuckyStart believes are going to position it as the best Interac casino in Canada.
LuckyStart now supports Interac on the desktop and mobile website, offers exclusive bonuses for Interac bonuses, as well as instant withdrawals, and unrestricted access to their catalog of 5000+ real money games.
LuckyStart believes there is no better way to celebrate an accomplishment in the online gambling world than by launching new bonuses and promotions. That’s why the brand has released a new welcome bonus package for all players who deposit via Interac, as LuckyStart envisions becoming the best Interac casino in Canada.
This new welcome bonus package available for all Interact deposits rewards players with up to $4800 in free bonus money across their first 4 deposits, along with 400 Free Spins. When compared to the welcome packages offered by other Interact casinos, LuckyStart stands out with the biggest offer currently available.
The post LuckyStart Casino Adds New Payment Method appeared first on Gaming and Gambling Industry in the Americas.
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