Compliance Updates
UKGC: William Hill Group businesses to pay record £19.2m for failures
Three gambling businesses owned by William Hill Group will pay a total of £19.2 million for social responsibility and anti-money laundering failures.
WHG (International) Limited, which runs williamhill. com, will pay £12.5 million, Mr Green Limited, which runs mrgreen. com, will pay £3.7 million and William Hill Organization Limited, which operates 1,344 gambling premises across Britain, will pay £3 million.
Andrew Rhodes, Gambling Commission chief executive, said: “When we launched this investigation the failings we uncovered were so widespread and alarming serious consideration was given to licence suspension.
“However, because the operator immediately recognised their failings and worked with us to swiftly implement improvements, we instead opted for the largest enforcement payment in our history.”
Today’s action comes just a week after the Commission fined two operators owned by Kindred Group plc a combined £7.2 million and is the largest enforcement case taken on by the regulator. The previous largest was £17 million action taken against Entain in August last year.
Since the start of 2022 the Commission has concluded 26 enforcement cases with operators paying over £76 million because of regulatory failures.
Mr Rhodes said: “In the last 15 months we have taken unprecedented action against gambling operators, but we are now starting to see signs of improvement. There are indications that the industry is doing more to make gambling safer and reducing the possibility of criminal funds entering their businesses.
“Operators are using algorithms to spot gambling harms or criminal risk more quickly, interacting with consumers sooner, and generally having more effective policies and procedures in place.”
Social responsibility failures at William Hill businesses include:
-
- Having insufficient controls in place to protect new customers, and to effectively consider high velocity spend and duration of play until the customer may have been exposed to the risk of substantial losses in a short period:
- One customer was allowed to open a new account and spend £23,000 in 20 minutes without any checks.
- Another customer was allowed to open an account and spend £18,000 in 24 hours without any checks.
- And a third customer was allowed to open a new account and spend £32,500 over two days without any checks. (Mr Green)
- Failing to identify certain customers at risk of experiencing gambling related harm and failing to carry out checks at an early stage in the customer’s journey – one customer lost £14,902 in 70 minutes. (Mr Green)
- Failing to identify risk of harm or intervene with certain customers earlier enough – one customer lost £54,252 in four weeks without the operator seeking income evidence, carrying out adequate checks, or using any other effective method to identify risk of harm. (WHG (International) Limited)
- Having insufficient controls which exposed new or returning customers to the risk of substantial losses in a short period of time – one customer opened his account and lost £11,400 over the first 30 days without being subject to sufficient checks and another customer did not have a telephone interaction until losses reached £45,800. (WHG (International) Limited)
- Failing to apply a 24-hour delay between receiving a request for an increase in a credit limit and granting it – one customer was allowed to immediately place a £100,000 bet when his credit limit had been set at £70,000. (WHG (International) Limited)
- Ineffective controls allowed 331 customers to gamble with WHG (International) Limited despite having self-excluded with Mr Green. (WHG (International) Limited)
- Failing to identify changes in the customer behaviour which should have provoked consideration of whether the customer was experiencing harm – a safer gambling interaction was conducted only after he had placed and had accepted an £18,000 bet (William Hill Organisation Ltd (WH Retail))
- Having insufficient controls in place to protect new customers, and to effectively consider high velocity spend and duration of play until the customer may have been exposed to the risk of substantial losses in a short period:
- After its retail premise re-opened following the Covid pandemic lockdown, the operator allowed one customer to lose £10,600 in two days without a safer gambling interaction.
- Despite being unknown and staking £42,253 in 130 bets over a three-day period, staff did not identify one customer as being at risk of experiencing harms associated with gambling or undertake any customer interactions. (William Hill Organisation Ltd (WH Retail))
- Having insufficient controls in place to protect new customers, and to effectively consider high velocity spend and duration of play until the customer may have been exposed to the risk of substantial losses in a short period:
Anti-money laundering (AML) failures include:
- Allowing customers to deposit large amounts without conducting appropriate checks – one customer was able to spend and lose £70,134 in a month, another to lose £38,000 in five weeks and another to lose £36,000 in four days. (WHG (International) Limited)
- Allowing customers to deposit large amounts without conducting appropriate checks – one customer deposited £73,535 and lost £14,068 in four months (Mr Green)
- Customers were able to stake large amounts of money without being monitored or scrutinised to a high enough standard – the operator failed to request Source of Funds (SoF) evidence when one customer staked £19,000 in a single bet, did not obtain documentation from a customer who staked £39,324 and lost £20,360 in 12 days, and did not obtain SoF evidence from a customer who staked £276,942 and lost £24,395 over two months. (William Hill Organisation Ltd (WH Retail))
- Policies, procedures and controls lacked guidance on appropriate action to take following the results of customer profiling and how its findings should be used to establish the appropriate outcome. (WHG (International) Limited) and (Mr Green)
- Procedures and controls lacked hard stops to prevent further spend and mitigate against money laundering risks before customer risk profiling is completed. (WHG (International) Limited) and (Mr Green)
- AML staff training provided insufficient information on risks and how to manage them (WHG (International) Limited) and (Mr Green)
All £19.2 million will be directed towards socially responsible purposes as part of a regulatory settlement.
Additional licence conditions will also be added to ensure a business board member oversees an improvement plan, and that it undergoes a third-party audit to assess that it is effectively implementing its AML and safer gambling policies, procedures and controls.
Compliance Updates
Bacta commissioned research shows huge support for seaside arcades led by Gen Z

The findings of independent research conducted by Censuswide among a sample of 2,000 UK Nationally representative respondents aged 16+ shows that Generation Z has fallen in love with the seaside arcades so popular with their grandparents.
The research reveals that 8 in 10 respondents (81 percent) view seaside arcades as being part of British culture and it is young Brits that are banging the drum for arcades, with 90 percent of 25–34-year-olds backing their importance.
Despite overwhelming public support from Britain’s younger generations, seaside arcades continue to face a perfect storm of challenges from rising energy and staffing costs, plus the threat of increased taxation as suggested by former Prime Minister Gordon Brown.
72 percent say Government should do more to protect them – with 86 percent of those aged 25-34-years calling for urgent action.
The research findings confirm the central role played by seaside arcades with 72 percent of adults saying they would visit an arcade on a trip to the seaside a figure that rises to 91 percent for 24-34-year-olds.
In terms of providing accessible entertainment 55 percent say that arcades offer great value for money, making them the UK’s most affordable family day out. As a result, 84 percent confirmed they have enjoyed arcades with multiple generations of their family.
The importance of contributions to local economies featured highly in the research paper with 7 in 10 stating that arcades play a key role in regenerating seaside towns, a figure that rises to 85 percent of 18-24-year-olds.
Reflecting on the research findings Joseph Cullis, President of UK trade association, Bacta said: “Britain’s seaside arcades are a vital element of our proud tourism industry, a modern cultural icon, and have been a fun family activity for more than a century.
“It’s brilliant but not surprising to see young people are embracing them with all the enthusiasm of their parents, grandparents and great-grandparents before them.
“At Bacta, we’re fighting to protect our seaside arcades from the threats of rising costs and from those who want to tax them out of existence. We hope that local councillors, MPs and the Treasury will heed the wants and needs of the British people and protect these vital institutions.”
Elliot Ball, who co-owns and runs Clacton Pier with his brother Billy, said other attractions would be at risk if arcades were taxed even more.
“I’m the fifth generation of my family – on both sides – involved in amusement arcades so this is a labour of love” he stated.
“But the threat from the government to raise gambling tax would put at risk a traditional family day out to the seaside. Trips here have been making memories for generations, and it’s great that younger people are finding the same safe, harmless fun on the pier that has been raising a smile and lighting up eyes for years and years.
“We’ve bounced back from the pandemic and the rise of staycations helps, but many of Britain’s most beloved seaside attractions will be put at high risk if gambling taxes rise.”
The post Bacta commissioned research shows huge support for seaside arcades led by Gen Z appeared first on European Gaming Industry News.
Compliance Updates
Cyprus National Betting Authority Warns Public About Illegal Online Gambling and Misinformation

The National Betting Authority (NBA) has urged the public to exercise caution and to verify the legitimacy of betting service providers exclusively through the official website: www.nba.gov.cy.
In recent weeks, the NBA has observed a rise in misinformation and the spread of false claims regarding the legality of certain websites offering online gambling services. Of particular concern is the sharp increase in advertisements for illegal online casinos on popular social media platforms. These operators have not obtained a licence to operate within the Republic of Cyprus. Equally troubling is the unauthorised use of images and videos of well-known individuals in such advertisements, without their consent.
The public is reminded that, under Cyprus’ gambling legislation, the operation of online casinos is strictly prohibited. Participation in these illegal activities poses serious risks, including threats to personal and banking data security, as well as potential harm to players’ financial stability and mental well-being.
According to Article 79 of the Betting Law 37(I)/2019:
• Players participating in illegal gambling or online casinos face up to 1 year in prison and/or a fine of up to €50,000.
• Individuals or companies providing illegal gambling services face up to 5 years in prison and/or a fine of up to €300,000.
The NBA urges the public to verify information received through websites, apps, social media posts, or other advertisements before engaging with any gambling services. The official list of licensed online betting providers is available on the NBA’s website.
The post Cyprus National Betting Authority Warns Public About Illegal Online Gambling and Misinformation appeared first on European Gaming Industry News.
Compliance Updates
CT Interactive Expands Presence with MGA-certified Game Portfolio

CT Interactive has announced the certification of 20 new games under the Malta Gaming Authority (MGA) regulatory framework, marking an important step in its ongoing expansion across regulated European markets. This certification empowers CT Interactive to offer its premium gaming portfolio to licensed operators throughout Malta and beyond.
The newly certified titles include several standout Buy Bonus games such as Doctor Winstein Buy Bonus, Duck of Luck Buy Bonus, Fruits & Sweets Buy Bonus, Hyper Cuber Buy Bonus, Nanook the White Ghost Buy Bonus, 100x Crypto Magic, 100x Fresh and 100x Coffee Hot. These games have demonstrated strong performance internationally and now bring their dynamic bonus features to an even wider audience.
A highlight of the new portfolio is Lucky Clover 10, a refreshed edition of CT Interactive’s most popular slot, Lucky Clover. Featuring vintage-inspired graphics and nostalgic gameplay elements, Lucky Clover 10 delivers a captivating experience that combines classic charm with modern vision.
“Providing new game titles certified under the MGA framework marks a key step in our regional growth strategy. This market demands high-quality, fully compliant content. Our portfolio of Buy Bonus games and refreshed classics like Lucky Clover 10 are ideally suited to meet the local preferences and deliver premium gaming experiences,” said Martin Ivanov, COO of CT Interactive.
This certification reinforces CT Interactive’s position as a trusted provider of regulation-ready gaming content, enabling operators to offer a diverse and engaging portfolio fully aligned with MGA requirements.
The post CT Interactive Expands Presence with MGA-certified Game Portfolio appeared first on European Gaming Industry News.
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