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UK Tote Group Appoints Two New Non-executive Directors

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UK Tote Group has appointed Lord Spencer of Alresford and Mark Holt as non-executive directors to its board.

Both individuals bring valuable experience and significant expertise from the business world. This will support the UK Tote’s ongoing growth with the focus on product innovation, better value, improved customer experience and strong partnerships to create more liquidity and bigger pools.

Lord Spencer is one of the Tote’s 150+ investors as well as one of the UK’s most successful entrepreneurs having founded both interdealer broker ICAP plc which became a FTSE100 company in 2006 and its successor company electronic markets services provider, NEX plc. NEX was sold to the US company CME Group in 2018 since which time, Michael has focused on investing in early stage companies through his private investment company, IPGL. In recent years, IPGL has made significant investments in a range of exciting companies across different sectors and geographies, including wealth management, life insurance, cyber security, femtech, English wine and the Tote.

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In addition to acting as a board director of a small number of private companies, in 2020 Michael became Chairman of the Centre for Policy Studies. He was nominated for a life peerage in the 2020 Political Honours list and was created Baron Spencer of Alresford in September 2020.

Mark Holt joins the Tote as a Tech NED and brings a wealth of experience and knowledge to the team. Passionate about technology, Mark worked his way up through a wide range of tech-based companies until he became CTO at CPA Global in 2012. In 2014, he moved on to become CTO of Trainline where he was part of the executive leadership team and led an industry-acclaimed technology transformation of the business. Mark is now Chief Product and Engineering Officer at 10X Banking Technologies Services, a financial services company with a mission to move banks from monolithic to next-generation core banking solutions delivered through modern technology. He is also a NED at Camelot and Chairman at Divrsity which is developing actionable ways to measure ED&I insights.

“During an exciting time of growth for the Tote we are delighted to appoint Lord Spencer and Mark to the UK Tote Group Board. Michael has been an investor in the Tote from the outset and continuing to share his unrivalled experience across the business world as a Board member will be an incredibly valuable support to our team. Mark’s technological expertise will be of significant benefit as we continue to develop and improve the Tote’s pool betting engine. Both Michael and Mark will support our outstanding executive team and the excellent work of our 170 employees in our Wigan HQ and London office,” John Williamson, Chairman of the UK Tote Group, said.

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What casinos don’t tell you: Extendy gives the low down on VIP players

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VIPs and high rollers bring in significant amounts of profit to casinos. But what is it exactly that makes a player a VIP and how can you become one? 

High rollers make up only 1% or less of a casino’s total player base however they contribute an impressive 10–20% of the total GGR and can bring in, on average, anywhere between $50,000 to $500,000 annually, more if they’re Tier 1 VIPs. Together, VIPs and high rollers generate about 50-60% of a casino’s Gross Gaming Revenue (GGR)

Evidently, retaining one high roller is much more profitable than attracting and bringing in multiple regular players. This is why casinos need to place great focus on retention strategies to up their players’ Lifetime Value (LTV), and on creating a premium experience for VIPs through a dedicated VIP department made of trained managers.

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What criteria can be used to determine a future VIP player?

All players have their own habits, gaming preferences and characteristics, so how does a casino determine the VIPs? Simple! Through precise data and six behavioral and demographic factors. We delve into these six factors in our full article which you may access here https://www.linkedin.com/posts/extendycom_extendy-reveals-the-truth-about-vip-players-activity-7252238733041696768-XVuX?utm_source=share&utm_medium=member_desktop .

How VIP Managers communicate with VIP players: privileges, bonuses, loyalty system

Once a player has been determined as having growth potential, the next step is to reach out to the player. This is where the VIP manager comes in. The VIP Manager’s role is to act as the player’s personal consultant, resolving any issues that may arise as quickly and efficiently as possible, giving exclusive, early access to new casino features, curating a personalised loyalty system based on the client’s status and gaming preferences, and also, being there to chat about anything. Depending on the manager’s experience and the players’ tiers, the number of VIP clients in a VIP manager’s portfolio can vary between 100 and 200 players.

If you’d like to learn more about what goes on in a VIP department, VIP managers’ daily duties, the various factors that determine a VIP, loyalty programs for VIPs, and tricky VIP matters from real-life examples and how to solve them, please click here to access Extendy’s full article.

 

The post What casinos don’t tell you: Extendy gives the low down on VIP players appeared first on European Gaming Industry News.

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BetSymphony Sportsbook Empowers Operators — Total Control, No Revenue Sharing

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Symphony Solutions is proud to announce the launch of BetSymphony, a state-of-the-art sportsbook platform that empowers operators to take full control of their betting ecosystems. Designed for the modern gaming environment, BetSymphony grants operators the freedom to own their source code, enhancing operational agility and eliminating the dreaded need for revenue-sharing models.
Backed by many years of deep industry experience, BetSymphony is designed to address the specific needs of modern sportsbook and casino operators. Following a successful pilot program with industry leaders, we are excited to introduce a platform that enhances user engagement, optimizes operational workflows, and sets a new standard in sportsbook management.
“With BetSymphony, we’re not just offering a product; we’re providing a strategic advantage for operators,” said Valentina Synenka, CEO of Symphony Interactive. “Our platform is engineered to empower operators with the flexibility to innovate and rapidly adapt, ensuring they can deliver exceptional experiences to their users.”
Key Features of BetSymphony: 
  • No Revenue Sharing: By owning the source code, you are eliminating the need for revenue-sharing models. BetSymphony allows operators to keep 100% of their revenue, giving them complete financial control and the freedom to scale their operations without ongoing cuts to their profits.
  • Advanced Player Account Management (PAM): BetSymphony includes comprehensive PAM functionalities that support responsible gaming practices, such as self-exclusion and deposit limits, fostering player trust and regulatory compliance.
  • Diverse Betting Options: The platform offers a wide array of betting formats—including pre-match, in-play, and cash-out options—enabling users to engage flexibly and intuitively with their betting activities.
  • Seamless Third-Party Integrations: Effortlessly connect with industry-leading CRM systems, payment gateways, and data analytics tools, creating a cohesive ecosystem that enhances operational efficiency and user satisfaction.
  • Customizable User Interface: Operators can tailor the user interface to reflect their brand identity, creating a unique and engaging environment that resonates with players and drives loyalty.
  • Real-Time Analytics and Alerts: Gain instant access to critical performance metrics with advanced analytics and real-time alerts, empowering operators to make informed decisions that enhance user engagement and revenue growth.
  • Omnichannel Support: Deliver a consistent and engaging user experience across all platforms—online, mobile, and retail. With plans for integrating retail betting capabilities, BetSymphony ensures operators can capture every segment of the market.
  • AI-Powered: Take your sportsbook operations to the next level with advanced AI-driven insight. BetSymphony is integrated with BetHarmony, a cutting-edge AI assistant, the platform enhances player engagement through personalized support and seamless account setup, creating a fully AI-powered ecosystem that keeps operators ahead of the game and deeply connected with their players.
Valentina further highlighted, “With features that focus on customization and user engagement, BetSymphony, along with the capabilities of BetHarmony, sets a new benchmark in the sportsbook arena. Operators can now offer unique products that truly connect with their audience, driving loyalty and revenue.”
About BetSymphony  
BetSymphony is a top tier sportsbook platform developed by Symphony Solutions, designed to optimize operations for both casino and sportsbook operators. With a strong focus on technology and user experience, BetSymphony provides operators with the essential tools to drive user engagement, operational efficiency, and long-term profitability.
About Symphony Solutions  
Symphony Solutions is a leading Dutch company specializing in AI, Cloud, and Agile transformations. As a premier, award winning provider of custom iGaming solutions, the company has a track record of success, partnering with top-tier operators to deliver a comprehensive suite of services. Since its founding in 2008, Symphony Solutions has built lasting relationships with industry leaders, driving innovation in the iGaming sector.

The post BetSymphony Sportsbook Empowers Operators — Total Control, No Revenue Sharing appeared first on European Gaming Industry News.

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Corytech Unveils Exclusive Offers at SiGMA Europe 2024 in Malta

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Corytech, a leading innovator in payment orchestration, is excited to announce its participation at SiGMA Europe 2024, taking place from November 11-14 at the Grand Hotel Excelsior in Valletta, Malta. Attendees can visit Corytech at Booth #2085 to discover a range of exclusive offers available only during the event.

“We’re thrilled to bring exclusive promotions to this year’s SiGMA Europe,” said Dmytro Miliukov, CEO & co-founder at Corytech. “This is a unique opportunity for businesses to enhance their payment capabilities through our innovative payment orchestration platform at transparent rates.”

Exclusive Offers Include:

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  • Special Pricing: Enjoy geo-specific rates on our Payment Orchestration Platform.
  • Complimentary Consultations: Receive a free, personalized payment strategy session with our crypto & fiat payment experts.
  • Early Access: Be among the first to experience a single integration approach by Corytech.

Don’t miss out on these limited-time offers. Schedule a meeting with our team in advance by contacting us at [email protected].

 

About Corytech

Corytech is a global FinTech force with a successful track record serving leading enterprises through our payment orchestration platform (70+ employees onsite, 15450+ users, and 1137500+ transactions monthly). Businesses trust us to streamline their payment processes by leveraging our advanced orchestration solutions.

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