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Compliance Updates

UKGC Imposes £3.15M Fine on Camelot UK Limited

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3 years ago

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The UK Gambling Commission (UKGC) has imposed a financial penalty on Camelot UK Limited for failures linked to its mobile app.

All £3.15m of the fine will be paid by the current National Lottery operator to good causes following a Commission investigation into three failures which negatively impacted consumers.

The first failure related to the National Lottery mobile app informing up to 20,000 players that their winning draw-based ticket was a non-winner when they scanned the ticket with the device’s QR scanner between November 2016 and September 2020.

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The second failure involved 22,210 players who purchased a single draw-based ticket through the app being charged for and receiving two tickets. All of those players have been identified and either refunded for the duplicated wager or where duplicate wagers were winners, these were honoured as such on a duplicate basis.

The third failure related to the app sending out marketing messages to app users who had either self-excluded through GameStop or had been identified by Camelot as showing signs of gambling harm. While marketing messages were sent out, none of the 65,400 players were subsequently permitted by the app to purchase a National Lottery product.

Andrew Rhodes, Chief Executive of UKGC, said: “We are reassured that Camelot has taken steps to make sure that their National Lottery app is fit for purpose.

“However we must caution Camelot that any failings on their duties will be met with consequences. Today’s announcement reinforces that any operator failing to comply with their licence requirements will be investigated by the Commission and we will not hesitate to issue fines if requirements are breached.”

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CT Interactive Strengthens its Presence in Bulgaria

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17 hours ago

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February 24, 2025

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CT Interactive has strengthened its presence in the Bulgarian market by expanding its portfolio with a new selection of certified games. The latest certification reinforces the company’s commitment to delivering engaging and high-quality gaming content, providing operators with a diverse selection of fresh and innovative titles.

“Bulgaria remains a key market for CT Interactive, and this certification is another step in our strategy to continuously provide top-tier, regulation-compliant games to our partners. We are dedicated to expanding our portfolio with exciting content that enhances player engagement while meeting the highest industry standards,” Martin Ivanov, Chief Operating Officer at CT Interactive, said.

Some of the newly certified games include: The New Queen of Fruits, Book of Power, Guardians of Asgard, Clover Queen, Piggy Crash, Fruits & Sweets Buy Bonus, Hyper Cuber Buy Bonus, Duck of Luck Buy Bonus and others. These titles showcase a mix of dynamic themes and innovative mechanics, designed to appeal to a wide range of player preferences.

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The post CT Interactive Strengthens its Presence in Bulgaria appeared first on European Gaming Industry News.

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Compliance Updates

Malta Gaming Authority Enhances Regulatory Oversight and Outlines 2025 Supervisory Priorities

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17 hours ago

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February 24, 2025

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The Malta Gaming Authority (MGA) is enhancing its regulatory oversight approach and is outlining its supervisory focus areas for 2025. These enhancements are aimed at strengthening its supervision of the online gaming sector while promoting transparency with stakeholders.

Building on its existing risk-based framework, the MGA is enhancing such framework to a more evidence-driven and outcomes-focused model. This strategic approach will enable the Authority to better assess and address industry risks, allocate resources more effectively, and foster a more proactive and responsive regulatory environment.

Central to this enhanced oversight strategy are the compliance, player protection and sports betting integrity regulatory themes. By prioritising these key areas, the MGA aims to uphold the highest industry standards and reinforce its role as a trusted regulator.

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Key outcomes of this refined regulatory approach include:

• Risk-Based Resource Allocation: Directing resources to high-risk areas to ensure more effective regulatory interventions;

• Enhanced Collaboration: Strengthening collaboration with operators to promote compliance and best practices;

• Proactive Risk Management: Anticipating and addressing emerging challenges in a dynamic gaming landscape.

This approach aligns with the MGA’s broader strategy to bolster the resilience of the online gaming sector, safeguard player interests and foster greater stakeholder confidence in a sustainable and well-regulated industry.

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The post Malta Gaming Authority Enhances Regulatory Oversight and Outlines 2025 Supervisory Priorities appeared first on European Gaming Industry News.

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Compliance Updates

Washington’s Lottery Achieves Nation’s Highest Level of Responsible Gambling Certification

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4 days ago

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February 21, 2025

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Washington’s Lottery announced that it has achieved the highest level of responsible gambling certification in the country. As acknowledged by the National Council on Problem Gambling (NCPG) and the North American Association of State and Provincial Lotteries (NASPL), Washington’s Lottery officially was certified for “Responsible Gambling Verification Best Practices at the Sustaining Level” in December 2024, the culmination of a process that began with certification at the Planning Level in 2019 and Implementation Level in 2021.

Washington’s Lottery is only the third state lottery in addition to Virginia and Ohio to achieve this milestone. NCPG and NASPL also recognize nine other state lotteries that have achieved a similar certification through the World Lottery Association.

“I can’t begin to express how proud I am of the work our team has done to achieve this important standard. We have a unique obligation as a state agency that sells a gambling product and need to balance the goal of raising money for important state initiatives like education with the need to acknowledge and assist the small percentage of players who may experience gambling-related distress. We take that work very seriously and weave it into all aspects of our jobs,” Kristi Weeks, Director of Legal Services for Washington’s Lottery, said.

To receive the Sustaining Level certification, Washington’s Lottery was evaluated by a team of four independent experts, who reviewed the lottery’s efforts in eight key categories related to responsible gambling: planning, employee training, retailer training, public education and awareness, product oversight, research, advertising, and resources.

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“The key to our success has been the integration of responsible gambling initiatives into each and every employee’s position rather than centralizing it into only one or a few positions,” Weeks added.

The post Washington’s Lottery Achieves Nation’s Highest Level of Responsible Gambling Certification appeared first on Gaming and Gambling Industry in the Americas.

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