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Compliance Updates

UKGC publishes Compliance and Enforcement Report

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The Gambling Commission has published its annual Compliance and Enforcement Report – a document featuring the findings of the regulator’s extensive casework against licence holders and detailing where the industry needs to raise standards.

This report covers the financial year 2020 – 2021, a period during which Commission casework led to the suspension of five operator licences and the revocation of licences for one operator and nine personal management licence holders.

It also saw a total of £32.1 million being paid by 15 gambling businesses as a result of fines or regulatory settlements – more than any previous year.

Gambling Commission Chief Executive Andrew Rhodes said: “As the Commission’s new Chief Executive, I am impressed by the amount of enforcement work carried out, but it is also disappointing that it should be necessary. Looking back at enforcement in 2020/21 we see the same two weaknesses in almost every case – operators failing to adhere to social responsibility and anti-money laundering rules.

“These regulations are there for two very good reasons – to protect people and ensure that gambling is crime-free. These rules underpin two of the three licensing objectives, without which it would be impossible for us to permit gambling as laid out in the Gambling Act 2005. So, adherence should be at the forefront of every operator’s mind.

He continued: “The reasons for these failings are almost as concerning as the failings themselves. Our casework reveals that operators are either not making suitable resources available or are simply putting commercial objectives ahead of regulatory ones. This is simply unacceptable and will be seen as such by others in the industry who work hard to achieve compliance.”

Mr Rhodes added: “Of course, I know that many gambling firms have had a difficult 18 months, and that the future of many companies was unclear. Hard decisions were made to save jobs and livelihoods.

“Whilst the threat of COVID-19 hasn’t gone away, the gambling sector has largely resumed operations. As Great Britain’s regulator for the gambling industry, we still see far too many breaches of regulations where everyone in the industry agrees we should not see them. The industry has the resources, skills and knowledge to change this.”

Read the full Compliance and Enforcement Report.

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Think Tank Advocata Questions Independence and Integrity of Proposed Gaming Regulator in Sri Lanka

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Sri Lankan policy think tank has questioned the independence and integrity of the country’s proposed new regulatory body as the government rushes to put the agency in place ahead of next month’s launch of Melco Resorts & Entertainment’s City of Dreams Sri Lanka.

Sudaraka Ariyaratne, Research Consultant at Advocata Institute, said to media that while establishing a regulator was vital to the industry’s long-term future, the planned Gambling Regulatory Authority appears to lack the independence needed to provide proper oversight.

Ariyaratne said: “If you look at the theory of regulation, it is very clear that the regulator has to be an independent body which gives credibility. That is not the case with this Gambling Authority Bill.

“I think the government is trying to push this bill through in a rush because Melco is coming next month. We think Melco would’ve wanted a regulator in place. When it comes to these big names in the gaming industry, the integrity of the market is a big consideration, given the image of the industry, as a whole. They need to sustain a good reputation so that they can attract good customers to whom integrity is important.”

Ariyaratne, who stressed that his think tank supports the idea of a legal, regulated gambling industry, added that the Gambling Regulatory Authority in its current form risks being a proxy for the nation’s Finance Minister.

“Even if it’s not a proper regulator, as long as it gives the perception of integrity, that’s what [operators] are looking for, to engender market confidence,” he said.

“The danger with this bill is that it won’t even give a perception of integrity, if the Minister of Finance can basically do whatever he or she wants.”

Ariyaratne added that Sri Lanka would be better served to withdraw its current bill and resubmit a more comprehensive version.

The post Think Tank Advocata Questions Independence and Integrity of Proposed Gaming Regulator in Sri Lanka appeared first on European Gaming Industry News.

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Compliance Updates

KSA: ZEbetting and Betca Warned About Prohibited Betting Offer

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The Dutch Gaming Authority (KSA) has contacted ZEbetting and Betca regarding prohibited betting offers. Both providers offered bets on winning or losing a set during tennis matches. This is not permitted. The KSA has ordered both parties to end the violation and keep it stopped.

Both ZEbetting and Betca have indicated that they have resolved the violation and taken measures to prevent recurrence. The KSA emphasized the importance of monitoring the offering. If providers have nevertheless offered prohibited betting options due to an error, they must also proactively report this to the KSA.

To prevent sports betting manipulation (match-fixing) and protect the integrity of the sport, Dutch gambling legislation prohibits betting on certain matches and events. These include events that are negative or easily manipulated. These events also include winning and losing specific sets in tennis matches. Therefore, bets on these events are prohibited.

The post KSA: ZEbetting and Betca Warned About Prohibited Betting Offer appeared first on European Gaming Industry News.

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AGCO Updates Responsible Gambling Training Standards for Gaming and Lottery

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As of July 11, 2025, the Alcohol and Gaming Commission of Ontario (AGCO) no longer requires Registrar approval for responsible gambling (RG) training programs for casino and lottery employees. This change applies to both the Gaming and Lottery Standards and supports a more flexible, outcomes-based approach.

What’s changing

• Standard 2.5 has been updated to remove the need for Registrar approval of RG training.

• Training must still be mandatory, regularly updated, and based on best practices.

• Employees must understand responsible gambling, their role in player protection, and how to support those showing signs of gambling harm.

What this change means for operators and lottery retailers

• Casino and lottery operators now have more flexibility to design and update RG training.

• Existing PlaySmart training remains valid.

Why this change matters

This change reduces red tape, encourages innovation, and maintains Ontario’s high standards for player protection. This also aligns with AGCO’s outcomes-based regulatory approach and brings greater consistency across gaming sectors, including iGaming.

The post AGCO Updates Responsible Gambling Training Standards for Gaming and Lottery appeared first on Gaming and Gambling Industry in the Americas.

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