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GamCare Publishes its Trustee’s Annual Review for 2020/21

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4 years ago

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GamCare has published its Trustee’s Annual Review for 2020/21.

Against the backdrop of the pandemic, GamCare reached more people than ever, providing 24/7, year-round support to people affected by gambling harms, through to the National Gambling Helpline, and its online support services. Throughout the year, there has been a 9% increase in calls and chats, with 42,000 calls and chats answered. The number of actual treatment sessions and assessments increased by 14%.

In May, GamCare launched a new three-strategy, to drive its work through to 2024. This year has been an incredible period of change, growth, and of course, recent challenge, where GamCare has continued to expand, develop, learn and ultimately meet the needs of more people experiencing gambling-related harm.

Find out more about 2020/21 highlights below:

  • Despite an initial decline in the volume of calls during the first lockdown, likely due to privacy issues in the home, and restricted physical access to services, GamCare subsequently received more calls than ever coming through to the National Gambling Helpline.
  • GamCare saw a 9% increase in calls and chats, answering around 42,000 calls and chats throughout the year. The number of actual treatment sessions and assessments increased by 14%, to over 55,000 sessions provided.
  • 95% of National Gambling Helpline users would recommend the Helpline to someone else and 100% of service users would recommend the treatment services to someone else.
  • In treatment, contact was maintained with over 10,000 people receiving treatment.
  • Nearly 15,000 professionals working with at-risk individuals received gambling awareness training (up 64% on the previous year).
  • This year, 79% of service users successfully completed their treatment programmes.
  • In October 2020, GamCare introduced the Young People Service, with a team of dedicated practitioners offering safe and effective support and treatment for 11 to 18-year olds across England, Scotland, Wales and Northern Ireland.

As GamCare reaches the final year of the three-year strategy, here are highlights from 2018/19 to 2020/21:

  • Over the last three years, GamCare has supported over 100,000 people across the National Gambling Helpline, online, and treatment services.
  • The number of people supported has increased by 10% every year.
  • Over three years, 70% of service users successfully completed their treatment programmes.
  • 27,000+ services users engaged in specialist treatment for gambling harm over the past three years.
  • GamCare has worked with 35 gambling brands, across 13 businesses, who are working towards or have achieved the Safer Gambling Standard, an independent quality mark protecting people from experiencing gambling-related harm, by assessing gambling businesses.

Anna Hemmings, Chief Executive of GamCare, said: “Despite the challenges posed by the coronavirus pandemic, this year we have reached more people than ever. For those harmed by gambling, this was a particularly challenging year, in which the isolation, stress and money worries may have been amplified by the pandemic.

“We are proud of all our teams, who have shown great resilience throughout, and who have continued to demonstrate their passion and commitment to the work that we do. This meant GamCare was available 24/7, year-round, to offer support to people affected by gambling harms.

“Over the next three years, we want to continue to raise awareness of the impact of gambling harms and expand our services to make lasting and positive changes.”

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Lee Hills Joins the International Association of Gaming Advisors

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35 minutes ago

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July 28, 2025

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SolutionsHub is proud to announce that its CEO, Lee Hills, has officially joined the International Association of Gaming Advisors (“IAGA”), the globally respected organization connecting the world’s leading legal, financial, and regulatory advisors through shared experiences and education to influence the advancement of global gaming.

As Director of SolutionsHub, he has been instrumental in establishing the company as a leading authority in licensing and regulatory compliance for innovative and emerging tech businesses. Under his leadership, SolutionsHub has become renowned for its deep understanding of complex regulatory and operational matters affecting gaming business.

“I am delighted to be joining IAGA, an organization I’ve long admired,” said Lee Hills. “This is an exciting opportunity to collaborate with some of the most respected minds in the field, and to contribute insight from our work at the cutting edge of iGaming and blockchain regulation.”

The International Association of Gaming Advisors includes prominent executives, attorneys, financial experts, regulators, and consultants. Membership provides access to high-level dialogue on gaming policy, regulatory challenges, and market evolution.

With Lee joining its ranks, IAGA gains a unique perspective from the Isle of Man, one of the world’s most forward-thinking regulatory environments, as well as specialist insight into Web3, tokenized economies, and esports betting.

The post Lee Hills Joins the International Association of Gaming Advisors appeared first on European Gaming Industry News.

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Promatic Group enters the Irish Market

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35 minutes ago

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July 28, 2025

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Gaming terminals from Polish manufacturer Promatic have made their debut on the Irish market. The company’s first slot machines can now be found in gaming halls and casinos operated by six local operators across 10 Irish cities: Dublin, Cork, Galway, New Ross, Wexford, Tallaght, Dun Laoghaire, Bray, Malahide, and Arklow.

The Polish manufacturer, one of the leading suppliers of gaming equipment for Poland’s state-owned chain slot gaming arcades operated by Totalizator Sportowy, has high hopes for the Irish market.

“The Irish love slot games, and access to them is relatively widespread in this country. That’s why we decided to enter the market and take part in the Irish Gaming Show. It led to a number of promising contracts that we are now looking to expand,” said Kacper Kupczyk, Key Account Manager.

“It’s no secret that many Poles live in Ireland and are already familiar with our games. They are also part of our target audience,” he added.

Currently, the Irish gaming market includes approximately 450 venues (arcades and casinos). In a country of over 5.3 million people, there are around 25,000 gaming machines installed.

Promatic is supplying Irish operators with four machine models: Casino 27, PRO 24, PRO 27 VIP, and PRO 32 VIP. These devices feature game packages such as Energy+Orange – the flagship product of the ENERGY series, Energy+Green, and the latest addition – Pro Selection, a multigame set featuring the best of Promatic’s retail and online titles. Pro Selection has only just debuted in Polish casinos.

Additionally, all Irish operators working with Promatic have opted to implement the Fruitpot Jackpot system – a progressive jackpot solution designed by Promatic for casinos and gaming arcades. The Promatic Group plans further expansion in Ireland and is also developing a local service and technical support base to ensure efficient and comprehensive assistance for operators.

“The initial results and customer feedback from the market are very promising, and all signs point to Ireland being a potentially strong market for us. The competition is tough here – but that’s the case in every mature market where players know what they want. I’m confident we can compete for a significant share of the Irish gaming pie,” concludes Kacper Kupczyk.

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Compliance Updates

St8 enters the United Kingdom after securing B2B licence

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35 minutes ago

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July 28, 2025

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Casino games aggregator St8 has secured a UK Gambling Commission (UKGC) remote gambling software licence, as the company continues its strategic expansion into key regulated markets worldwide.

The newly-granted licence means that St8 can now provide its market-leading casino aggregation platform to UK-licensed operators.

The platform has already won plaudits for streamlining integrations and delivering content with speed, simplicity and reliability.

Vladimir Negine, founder and CEO at St8, said: “Securing a UK licence is another major milestone for St8. The UK remains a benchmark for regulation and player protection, and we’re excited to bring our tech-led approach to this mature and competitive market. We’re absolutely committed to supporting our operator partners in regulated markets around the world, and we’re already working on securing additional licences.”

The UKGC licence adds to St8’s growing list of regulated market approvals, which already includes Romania, Malta, and the Isle of Man, with further jurisdictions in progress as part of its broader European and global growth strategy.

St8 partners in the UK and beyond enjoy the industry’s leading back office, built to offer real-time reporting, deeper insights and simple promo management.

The post St8 enters the United Kingdom after securing B2B licence appeared first on European Gaming Industry News.

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