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UK Gambling Commission and industry collaboration makes progress on safer gambling

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5 years ago

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  • Under 25s to be restricted from joining VIP schemes
  • Tightened controls to be introduced for other VIP customers
  • Online advertising rules strengthened to better protect vulnerable groups
  • Progress made on safer product design but industry must go further

Collaborative work with the industry has led to progress following three challenges laid down by the Gambling Commission to make gambling safer and reduce harm across the sector.

The work will lead to restrictions and prevention of under 25s being recruited to VIP schemes, a reduction on intensity of play such as the speed of spin and removing turbo buttons, and a joint effort to shield children and young people from online gambling advertising.

The Gambling Commission welcomes the recommendations made by the industry on safer products but challenges the industry to go further.

This new approach to accelerate progress to protect consumers from gambling harm was set by the Commission’s chief executive, Neil McArthur, in October 2019. Working groups made up of senior leaders from the industry were formed in January 2020 – concentrating on use of VIP incentives, safer advertising online and the use of safer product design.

The Industry working groups featured over 30 operators, co-ordinated by the Betting and Gaming Council (BGC).  As part of this work, the Commission ran workshops with people with first-hand experience of gambling harm, as well as collaborating with GamCare to ensure that its service users’ experience would also help inform any outcomes.

Those involved in the work will continue to develop and rapidly implement the proposals, with some measures around VIP customers being implemented as soon as April 14.

The Commission will now launch formal consultations on these areas to ensure that the new measures are incorporated into its regulatory framework – which means that all operators will have to abide by the new consumer protection rules.

Neil McArthur, Gambling Commission chief executive said: “We have been encouraged by the progress on VIP incentives, safer advertising and safer products.  We set these challenges in order to deliver real and rapid change for consumers in key areas of risk. However, it is important these commitments are implemented as soon as possible. It should not take months to implement safeguards many would expect to be in place already. 

“By working together with operators and seeking the views of people with lived experience of gambling harm we have been able to make significant progress, although there is always more to do. We will now consult on the necessary changes to our rule book to ensure all operators have to meet the new standards.

 “Whilst we are encouraged by industry proposals for making gambling products safer we now call on operators to implement those proposals rapidly; but the proposals do not go far enough and we will now consider what additional measures we should impose on operators. 

 “I recognise that the Covid-19 outbreak will impact on next steps and actions, in particular land-based operators. I welcome the fact that the operators involved and the BGC have remained committed to progressing this work during these difficult times. That is a positive sign of their commitment to make the industry safer.”

“Ultimately actions speak louder than words and any operator that does not put consumer safety first will find itself a target for enforcement action.”

Industry progress so far in these areas, and the Gambling Commission’s response and next steps:

Use of VIP incentives

This group was established to develop an industry code which addressed poor practices around the treatment and incentivisation of high value and high spending customers also known as ‘VIPs’. The industry has agreed to:

  • Restrict and prevent customers under 25 years of age from being recruited to high value customer schemes.
  • All customers must first pass thorough checks relating to spend, safer gambling and enhanced due diligence before becoming eligible for high value customer incentives.
  • Reward programmes will also be required to have full audit trails detailing decision making with specified senior oversight and accountability.

The Gambling Commissions response:

  • The Commission will now consult on permanent changes to the Licence conditions and codes of practice (LCCP).
  • The Commission expects the industry to implement its code as soon as possible and considers most measures should be implemented within 3 months.
  • The Commission will monitor and support implementation of the industry’s code as an interim measure.


Safer advertising online

This Advertising Technology challenge was aimed at reducing the amount of online advertising seen by children, young people and vulnerable adults. Actions taken immediately by the industry and to be in place by July 2020 include:

  • A common list of negative search terms (e.g. how do I self-exclude from gambling?) and suppression websites, which will help shield vulnerable groups from online gambling ads.
  • Better and more consistent use of customer data to ensure paid-for-ads are targeting away from vulnerable groups across social media platforms, instead of targeting for business
  • Implement an approach which means that advertising is only targeted at +25 age in social media and “Pay Per Click” advertising where platform facilities permit. This will protect young people and increase confidence in the social media platforms’ own age-gating
  • Age-gating YouTube channels and content
  • Adopting and rolling out to all affiliates a code of conduct which will be amended and updated on a regular basis to ensure all measures undertaken by the industry will be implemented equally by affiliates.

These measures will be adopted across the industry as soon as possible and in any event enshrined in the IGRG’s Gambling Industry Code for Socially Responsible Advertising (subject to consultation with Bingo Association and BACTA) and effective by July 2020.

Further, the Working Group will:

  • Establish a permanent cross-industry Adtech Forum to ensure an on-going focus on making further progress in this area, including conducting and evaluating trials of advertising technology.
  • Continue the proactive engagement with a wide range of stakeholders (including platforms) on agreed areas of work, with the aim of continually setting the highest standards in responsible digital advertising and marketing and ensuring that all relevant technology is utilised to achieve that.
  • Work with the Gambling Commission to publish and promote consumer advice, and work with online platforms and broadcasters to identify a more effective, simple and consistent approach, with regard to blocking gambling advertising.
  • Commit to monitoring and evaluating all actions to ensure only effective solutions are pursued.

The Gambling Commission’s response:

  • The Gambling Commission’s view is that the industry has developed an appropriate set of commitments which should help further limit exposure to online gambling adverts by vulnerable groups.
  • The Commission recognises that the online advertising ecosystem is complex, and some progress will be dependent on third parties, such as the social media platforms. In these instances, we expect industry to work collaboratively with the platforms to identify and implement further solutions.
  • By virtue of their inclusion in the Gambling Industry Code for Socially Responsible Advertising, The Commission will now hold operators to account for these commitments from July.


Safer products

These groups were tasked with developing an industry code for responsible product and game design.  Industry commitment from this work so far includes:

  • A minimum spin speed of 2.5 seconds on all slots.
  • Removal of game features which may encourage intensive play such as slam stops and turbo buttons.
  • Removal of split-screen slots which have been associated with potential loss of control.
  • A more detailed work plan which will include in-game messaging and the creation of a Betting and Gaming Council Testing Lab to look into other game features.
  • Publication of the final code in September 2020.

The Gambling Commission’s response:

  • The Gambling Commission’s view is that while some progress has been made, this work must now go further and faster, in particular around using demographics and behaviours to indicate risk.
  • The Gambling Commission will now consult on the priority areas for immediate action as soon as possible.

Brigid Simmonds, Chairman of the new standards body the Betting and Gaming Council said: “I am pleased with our members’ hard work and continued commitment to delivering substantial progress on the three safer gambling challenges set by the Gambling Commission on high value customers, advertising and game design. The progress reported today including restricting under 25’s from qualifying for high value customer accounts; strengthened advertising rules and games with slower speeds and the removal of some functionality comes despite difficult operating circumstances during the COVID-19 crisis. These measures, along with our recently announced 10 pledge action plan for COVID-19 safer gambling and our 22 industry safer gambling commitments will significantly transform and improve the environment for our customers and the wider public.  We agree with the Gambling Commission that there is still more work to do and we will rise to the ongoing challenge.”

This update coincides with the publication of the Gambling Commission’s 2020/21 business plan which includes commitment to driving forward these areas of work in regulatory requirements for the whole industry.

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Business Press Release (The Guardian, Gambling Commission, TalkSport)

Published

3 days ago

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July 24, 2025

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Reading Time: 3 minutes

SSC Napoli, Champions of Italy, Aligns with Rabona in Long-Term Strategic Partnership

Rabona, a leading international sportsbook brand, has been named the Official Regional Betting Partner of SSC Napoli — the reigning champions of Italy and one of Europe’s most prestigious football clubs. This long-term partnership is set to commence on July, 2025.

The collaboration marks a significant alignment between two ambitious organizations, each known for their commitment to excellence, digital innovation, and loyal fan engagement. Following Napoli’s historic fourth Serie A title win in the 2024-25 season, this partnership comes at a high point for the club, offering Rabona access to one of the strongest brands in modern football.

“We are proud to welcome Rabona as SSC Napoli’s new European Betting Partner. This partnership marks an exciting chapter for our club, as it brings us even closer to the millions of Napoli fans across Europe,” stated Leonardo Giammarioli, Chief Global Business Officer at SSC Napoli. “We’re particularly enthusiastic about the spirit of innovation Rabona brings, and we look forward to exploring creative and engaging activations together that reflect the passion and ambition of our club and supporters.”

For Rabona, the partnership is a chance to put its full digital toolkit to work — supporting a world-class club that’s eager to deepen its bond with fans. This is exactly the kind of challenge the brand is built for. With powerful engagement tools, a tech-first mindset, and a passion for the game, Rabona is ready to deliver smart, high-impact solutions that match Napoli’s ambition — and bring real value to their community.

“We are genuinely excited about this partnership, it’s such a huge deal for us. Why? Because we’re fans too! Just look at the name of our brand. ‘Rabona’ refers to a unique football move, famously loved by the legendary Neapolitan captain No. 10. We are very happy to be able to share our digital solutions with Napoli’s supporters. Our mission is to connect fans with their idols, and we have all the tools. You’ll love our fresh ideas — from launching live streams with built-in interactivity to facilitating special moments IRL. Getting to bring the football community even closer is a dream come true.”

Rabona’s strategy is rooted in technology and innovation. Together with SSC Napoli, the brand is rolling out a suite of interactive experiences and activations designed to turn passive viewership into active engagement. These include:

  • Real-time Q&A sessions with the players via interactive video streams
  • Exclusive promotions and betting opportunities connected to club milestones
  • Behind-the-scenes content and team insights distributed through Rabona and Napoli channels
  • Localised campaigns tailored to European markets with strong fan engagement

This partnership also presents significant upside for Rabona’s affiliate and business networks. Associating with SSC Napoli — a club with global recognition and on-field momentum — enhances Rabona’s credibility, boosts brand equity, and creates a powerful narrative for audience acquisition in competitive betting markets. With a growing presence in key global markets and a digital-first product offering, Rabona will use this collaboration to deepen engagement with football audiences across Europe, elevate its brand profile, and deliver measurable business outcomes.

Beyond customer-facing gains, the deal positions Rabona as a case study in how sports betting brands can engage with top-tier clubs in ways that create long-term business value. This partnership goes beyond banner space and impressions, focusing instead on technology-led brand-building that respects the integrity of sport while delivering measurable returns.

The collaboration arrives at a time when both parties are accelerating their growth. For Napoli, it’s about maintaining momentum and increasing international reach. For Rabona, it’s an opportunity to anchor its presence in football culture while scaling its operations with authenticity and precision.

Rabona continues to demonstrate that it is more than just a sportsbook — it’s a digital partner capable of shaping the future of fan engagement and sports entertainment. With SSC Napoli by its side, the brand enters a new chapter defined by connection, creativity, and commercial potential.

Expressed through the slogan “Be Napoli. Play with Rabona,” the partnership celebrates the identity and passion of Napoli supporters, offering new ways to deepen their connection to the club they love.

Eager to find out more? Visit Rabona.com for full details.

The post Business Press Release (The Guardian, Gambling Commission, TalkSport) appeared first on European Gaming Industry News.

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The UAE Lottery Introduces Two New E-Instant Games: Gemstone Riches and Sports Mania

Published

3 days ago

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July 24, 2025

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The UAE Lottery, operated by The Game LLC and regulated by the General Commercial Gaming Regulatory Authority (GCGRA), is expanding its digital gaming portfolio with the launch of two exciting new E-Instant games: Gemstone Riches and Sports Mania, provided by EQL Games. These new titles bring a fresh layer of entertainment and greater chances to win for players across the UAE.

Gemstone Riches is an exciting new game offering 196 prize tiers. Players simply match their numbers with the lucky numbers to win the corresponding prize, with multiple chances to win on a single ticket. The game also features a bonus round unlocked by revealing five gemstone bonus symbols, where players select four gems to win more prizes. With entry prices ranging from AED 2 to AED 50 and top rewards of up to AED 500,000, Gemstone Riches is designed to be accessible and thrilling for all players.

Sports Mania brings a sporty twist to digital scratch games, with 41 prize tiers and an exciting multiplier feature. Players choose their ticket price and reveal their symbols, winning when their symbols match both the image and the quantity shown at the top. A multiplier, of up to x50 can be applied to boost the player’s total final winnings significantly. Like Gemstone Riches, ticket prices range from AED 2 to AED 50 with prizes up to AED 500,000.

“With the addition of Gemstone Riches and Sports Mania, we’re building on the momentum of our E-Instant portfolio and continuing to expand the variety and quality of our digital game offerings. These new titles introduce simple, interactive formats and creative themes that align with our focus on safe, accessible, and engaging gameplay,” said Bishop Woosley, Director of Lottery Operations at The Game LLC

These two additions mark a new chapter for The UAE Lottery’s digital offerings, enhancing gameplay variety and delivering greater player engagement through interactive, easy-to-play formats. Both games are now available on The UAE Lottery website: www.theuaelottery.ae.

As the first and only federally licensed lottery in the UAE and Gulf region, The UAE Lottery remains committed to setting high standards for regulated gaming. Its focus on responsible gaming is central to how it operates, from ensuring every game prioritizes player protection and integrity, to supporting socially responsible initiatives that benefit the wider community.

The post The UAE Lottery Introduces Two New E-Instant Games: Gemstone Riches and Sports Mania appeared first on European Gaming Industry News.

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Alea doubles down on cybersecurity with Continent 8’s full-spectrum assessment solutions

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3 days ago

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July 24, 2025

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Continent 8’s Vulnerability Assessment and Penetration Testing, Security Audit and Vulnerability Scan services enable Alea to further strengthen the security and resilience of its iGaming platform

Continent 8 Technologies, the leading provider of global managed hosting, connectivity, cloud and cybersecurity solutions for the iGaming and online sports betting industry, announces that it has expanded its cybersecurity collaboration with Alea.

Building on its current programme of Vulnerability Assessment and Penetration Testing (VAPT) services with Continent 8, Alea – the award-winning casino game aggregator – has deepened its partnership with Continent 8 and its cybersecurity division, C8 Secure, by integrating Security Audit and Vulnerability Scan (V-Scan) services. This strategic initiative further enhances Alea’s cybersecurity posture and underscores the company’s ongoing investment in the resilience and integrity of its infrastructure.

The expanded cybersecurity assessment programme delivers a wide range of benefits for Alea and its operator network, including:

  • Identifying, assessing and mitigating vulnerabilities in IT infrastructures, applications and networks
  • Ensuring compliance with industry best practises and cybersecurity frameworks by evaluating security policies, procedures and governance
  • Recognising new vulnerabilities, highlighting areas for improvement and prioritising remediation efforts
  • Developing a customised roadmap for ongoing improvement to enhance cybersecurity posture and maturity
  • Enhancing the trust and confidence of customers and partners by implementing industry-best cybersecurity measures

Eduard Fumás, CTO at Alea: “Security is built into everything we do at Alea. We’ve always believed that operators and their players deserve the highest level of protection. This is why we’ve invested in strong encryption, fraud prevention tools and a robust infrastructure from day one.

“Working with Continent 8 has helped us put that commitment to the test. Their expertise allows us to validate and strengthen our systems with confidence. We’re proud of how far we’ve come together, and even more excited about what’s next as we keep raising the bar and building a platform that our partners can trust completely.”

Patrick Gardner, Chief Security Officer at Continent 8 added: “As Alea continues to grow and expand, its proactive commitment to maintaining a secure iGaming aggregator platform becomes paramount. In our ongoing collaboration with Alea, we remain dedicated to fostering and supporting their cybersecurity initiatives – ensuring that both Alea and its extensive partner ecosystem stay protected, resilient and prepared.”

Continent 8 will be exhibiting at SBC Summit Lisbon, from 16-18 September at Stand C80.

The post Alea doubles down on cybersecurity with Continent 8’s full-spectrum assessment solutions appeared first on European Gaming Industry News.

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