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Compliance Updates

UKGC: Systemic failings at Caesars Entertainment UK leads to the departure of three senior managers and sanctions of £13m

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The UK Gambling Commission has announced that Caesars Entertainment UK Limited is to pay £13m and must implement a series of improvements following a catalogue of social responsibility, money laundering and customer interaction failures including those involving ‘VIPs’.

As a result of this investigation three senior managers at the company surrendered their personal licences.

The Regulator’s investigations into Personal Management Licence holders are ongoing.

The land-based gambling business, which operates 11 casinos across Britain, will pay the money following an investigation by the Commission which found serious systematic failings in the way the company took decisions about VIP customers between January 2016 and December 2018.

Social responsibility failings included:

  • Inadequate interaction with a customer who was known to have previously self-excluded and lost £240,000 over a 13-month period
  • Inadequate interaction with a customer who lost £323,000 in a 12-month period and had displayed signs of problem gambling which included 30 sessions exceeding five hours
  • A customer allowed to lose £18,000 in a year despite identifying herself as a self-employed nanny and informing staff that her savings had been spent, and that she was borrowing money from family and using an overdraft facility to fund gambling activities
  • Inadequate interaction with, and source of funds checks on, a customer who identified as a retired postman and lost £15,000 in 44 days.

Money laundering failings included:

  • The operator not carrying out adequate source of funds checks on a customer who was allowed to drop around £3.5 million and lose £1.6 million over a period of three months.
  • The operator not obtaining adequate evidence of source of funds for a politically exposed person (PEP) who lost £795,000 during a 13-month period
  • The operator not carrying out enhanced customer due diligence (ECDD) checks on a consumer who lost £240,000 over a 13-month period
  • The operator not carrying out adequate source of funds checks on a customer who identified as a waitress and was allowed to buy-in £87,000 and lose £15,000 during a 12-month period.

Neil McArthur, Chief Executive of the Gambling Commission, said: “We have published this case at this time because it’s vitally important that the lessons are factored into the work the industry is currently doing to address poor practices of VIP management in which we must see rapid progress made.

“The failings in this case are extremely serious. A culture of putting customer safety at the heart of business decisions should be set from the very top of every company and Caesars failed to do this. We will now continue to investigate the individual licence holders involved with the decisions taken in this case.

“In recent times the online sector has received the greatest scrutiny around VIP practices but VIP practices are found right across the industry and our tough approach to compliance and enforcement will continue, whether a business is on the high street or online.

“We are absolutely clear about our expectations of operators – whatever type of gambling they offer they must know their customers. They must interact with them and check what they can afford to gamble with – stepping in when they see signs of harm.  Consumer safety is non-negotiable.”

All £13m from this case will be directed towards delivering the National Strategy to Reduce Gambling Harms.

The action against Caesars is the latest in a line of tough regulatory action by the Commission.

Since January the Commission has suspended the operating licences of Stakers Limited, Addison Global Limited, and Multi Media International Limited.

So far this year regulatory action has led to the industry paying £27 million in penalty packages. This includes £11.6 million for Betway and £3 million for Mr Green.

Read public statement about Caesars Entertainment here.

 

Source: UKGC

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Blitzcrown

Blitzcrown Secures GLI Certification for Three Crash Games in Brazil

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Breaking New Ground in Brazil: Blitzcrown’s Crash Games Now GLI Certified

Blitzcrown, MVG’s pioneering games studio, has secured Brazilian Certification as well as GLI-19 Certification from GLI(Gaming Laboratories International) for its industry-changing three Crash titles. This landmark achievement marks a significant milestone in the company’s expansion into Brazil’s thriving online gaming market, positioning Blitzcrown at the forefront of the region’s rapidly evolving iGaming landscape.

The license comes at an important time for Brazil’s gaming sector, following the launch of the new licensing regime that started on January 1, 2025. The regulatory framework, signed into law in December 2023, has transformed the industry’s prospects.

The certification encompasses 3 innovative crash games: Crash, Fast Crash, and Twin Crash. This strategic milestone establishes Blitzcrown as the premier provider of certified Crash games in the Brazilian market, demonstrating the company’s unwavering commitment to regulatory excellence and gaming integrity. With the GLI-19 and Brazil certification process successfully concluded in March, Blitzcrown has solidified its position as an industry pioneer in this dynamic and emerging market.

Crash games are a recent addition to the global iGaming market, featuring the dynamic evolution of real-time multipliers and immediate reward structures. Blitzcrown has stood out by establishing groundbreaking game mechanisms that offer different and exciting gameplay experiences. Standard Crash provides players with a standard multiplier-based gaming experience, and Fast Crash is optimized for users seeking quick, intense multiplier experiences. The Twin Crash is an original format allowing players to place simultaneous bets on two separate multipliers.

Building on this momentum, Blitzcrown has announced plans to expand its certified portfolio with two additional versions of its innovative Plinko games, demonstrating the company’s strategic commitment to market expansion. This forward-looking initiative underscores Blitzcrown’s dedication to continuous innovation and sustainable growth in the regulated gaming markets.

Blitzcrown is MVG’s edge-game studio focused on pushing game ideas beyond their norms through innovative and non-traditional gaming experiences. The studio has been particularly recognized for its groundbreaking approaches in various game categories, including its successful Crash and Plinko series.

George Cho from MVG said: “This GLI certification testifies to Blitzcrown’s unwavering commitment to offering top-quality, fair gaming systems. We are well placed to take advantage of Brazil’s exciting new regulatory environment and the vast growth potential of the online gaming industry.”

The post Blitzcrown Secures GLI Certification for Three Crash Games in Brazil appeared first on Gaming and Gambling Industry in the Americas.

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Compliance Updates

EUROMAT Objects to Croatia’s Decision to Advance its Legislative Process Without Notifying the European Commission

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The European Gambling and Amusement Federation (EUROMAT) has submitted to the European Commission its objection to Croatia’s failure to notify the Croatian Gambling Act (PZ_42) under the TRIS procedure.

Several proposed amendments qualify the Croatian Gambling Act (PZ_42) as a technical regulation under Directive (EU) 2015/1535 warranting formal notification. EUROMAT is concerned that the Croatian Government is proceeding with its legislative process without any notification.

The law includes mandatory player identification for venue entry, a self-exclusion register, advertising restrictions, strict rules on the location of gambling venues, restrictions on days of operation, increased licensing fees and taxation.

Member States must notify any national provisions that restrict market access or the provision of services. Failure to comply with the notification procedure constitutes a breach of EU law, potentially leading to the suspension of the law’s application and the initiation of infringement proceedings. Croatia’s decision not to notify comes despite the country notifying its gambling law in 2014 which resulted in the legislation being withdrawn following scrutiny from the European Commission. Croatia also notified a law in 2023 with substantive impacts for the amusement sector and there are more than 500 examples in the European Commission’s TRIS database of similar notifications from across Europe.

EUROMAT President Jason Frost said: ”If the Commission is serious about strengthening the Internal Market then it has to ensure that Member States respect the law.

“The Commission intervened in 2014 and as a result Croatia had to withdraw its gambling law which underlines how important the notification procedure is. The Commission needs to intervene again but this time to ensure that Croatia actually notifies. Companies need legal certainty to invest and operate in Europe and if the Commission allows Member States to disregard their responsibilities then it sets a very concerning precedent.”

Filip Jelavic, General Sectary of the Croatian Gaming Association, said: “It is inconceivable that any European Member State could be allowed to introduce such far reaching and disruptive legal changes without following the correct procedure. We are calling on the Croatian Government to act responsibly in this case and follow the law.”

The post EUROMAT Objects to Croatia’s Decision to Advance its Legislative Process Without Notifying the European Commission appeared first on European Gaming Industry News.

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Bruce Cassidy

VIP Play Obtains Interim West Virginia iGaming and Sports Wagering Management Service Provider Licenses

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VIP Play Inc. announced the approval of its interim License in West Virginia for both Sports Wagering and iGaming managed services. This follows the recently announced market access partnership between VIP Play and Delaware North’s Wheeling Island Casino.

This milestone marks the company’s initial expansion beyond Tennessee, where it currently operates as a mobile Sports Wagering Operator. The interim License in West Virginia also adds iGaming to the company’s book of business, and allows VIP Play to participate in the rapidly expanding i-Gaming industry. VIP Play expects to begin serving West Virginia customers in the coming months.

Bruce Cassidy, VIP Play CEO & Chairman of the Board, said: “The acquisition of our interim Sports Wagering and i-Gaming License in West Virginia marks a significant milestone in our journey to expand, underscoring our commitment to provide innovative experiences to a wider audience. As we grow our presence, our dedication to excellence stands firm, and we’re excited to play a role in enriching West Virginia’s dynamic gaming community.”

The post VIP Play Obtains Interim West Virginia iGaming and Sports Wagering Management Service Provider Licenses appeared first on Gaming and Gambling Industry in the Americas.

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