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Arthouros Ioannidis Marks a Milestone at ProgressPlay and reveals that a new bingo launch is on the horizon this September

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ProgressPlay, a leading name in the iGaming industry, proudly celebrates a significant milestone as Arthouros Ioannidis, Head of Account Managers, marks his seventh anniversary with the company. Remarkably, Arthouros has held seven different roles within ProgressPlay, reflecting his dedication, versatility, and significant contributions to the company’s success.

As a premier platform provider, ProgressPlay offers comprehensive turnkey, white-label, and standalone solutions for online gambling operators. With a robust portfolio of games and a commitment to innovation, ProgressPlay empowers operators to deliver exceptional gambling experiences. Arthouros joined ProgressPlay with a vision and dedication that have been instrumental in shaping the high-performance Account Management Team we see today.

With nearly six years of extensive experience in various roles within the company before his latest promotion last January, Arthouros brought a wealth of knowledge and a passion for excellence that have consistently driven the team to new heights. Over the past seven years, he has demonstrated exceptional leadership and strategic acumen, propelling ProgressPlay’s client relationships and operational efficiencies to the forefront. His deep understanding of client needs and market dynamics has been pivotal in fostering a culture of innovation and customer-centricity within the team, alongside Head of Sales and Marketing Marina Nahhas.

“Arthouros has been a cornerstone of our success,” said Nahhas. “His unwavering commitment, strategic insights, and ability to inspire those around him have not only strengthened our client relationships but have also significantly contributed to our growth and reputation in the industry.”

As the Head of Account Managers, Arthouros has been instrumental in developing and implementing strategies that enhance client satisfaction and drive business growth. His leadership has ensured that ProgressPlay remains agile and responsive in an ever-evolving industry landscape.

Reflecting on his journey, Arthouros stated, “It’s been an incredible seven years at ProgressPlay. The support and collaborative spirit within the company have been outstanding. I’m proud of what we’ve achieved together and excited about the future possibilities as we continue to innovate and lead in the iGaming sector.”

ProgressPlay’s comprehensive sportsbook and turnkey solutions include a casino platform, player management, payments module, and affiliate software, designed to boost operators seeking to effectively drive both revenue and efficiency with the latest cutting-edge technology. These solutions ensure that operators can offer a seamless and engaging experience to their customers, enhancing loyalty and driving growth.

Over 150 online casino and sportsbook brands have partnered with ProgressPlay, benefiting from a unique combination of casino games and sports betting. ProgressPlay’s sportsbook offers over 30,000 live betting markets and services across 20 languages, providing a broad and inclusive platform for operators. The latest platform features a slick AI-driven UI/UX and extensive value-added services, alongside thousands of casino games, including slots, online casino, live casino, poker, table games, and sportsbook, accessible across all devices and currencies.

Itai Lowenstein, ProgressPlay CEO, remarked: “Arthouros’ anniversary is particularly significant as it coincides with a period of tremendous growth and exploration for our company. We’re charting new horizons and expanding our operations into exciting markets. Most importantly, these seven years symbolise the relentless hard work and dedication of the entire ProgressPlay team, driving us to thrive in this competitive landscape.”

The Account Management department, currently composed of five persons and expanding further, is a testament to Arthouros’ leadership. Each Account Manager handles around 30 key relationships, ensuring personalised and effective client management. Marina Nahhas, Arthouros’ mentor, adds, “Arthouros is the kind of manager we want, he leads from the front.”

A key focus of client conversations is CRM, as operators look for differentiation in the marketplace and lobby optimisation. Arthouros notes, “ProgressPlay is aligned closely to the market and also ahead of the curve.” He adds; “Every day we have an opportunity to work with some amazing people,” emphasising the company’s collaborative spirit and innovative drive.

Despite occasional differences in viewpoints within the team, Arthouros views this positively, considering it “another voice in the room, an alternative view.” Although ProgressPlay is very UK-centric in terms of standards and compliance with UKGC, the company has been active in other jurisdictions and has plans for further internationalisation with their new standalone product that allows operators to market in any jurisdiction.

Exciting developments are on the horizon for ProgressPlay, including the launch of a new bingo product in September he reveals. Arthouros concludes, “There’s a big future for the industry and for ProgressPlay within it.”

The post Arthouros Ioannidis Marks a Milestone at ProgressPlay and reveals that a new bingo launch is on the horizon this September appeared first on European Gaming Industry News.

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GR8 Tech Launches CRM Bonus Shop to Boost Player Engagement and Retention

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GR8 Tech has rolled out CRM Bonus Shop—a fully integrated player-facing feature designed to drive engagement, increase retention, and optimize bonus budgets through gamified rewards.

The Bonus Shop enables operators to offer various virtual and real rewards, including free spins, free bets, gamification items, even physical items, spins in Wheel of Fortune, and more, in exchange for custom-branded artificial currency. Players earn coins through behavioral triggers like deposits or email verification, then choose their preferred rewards from a personalized shop interface.

Built directly into GR8 Tech’s CRM, the Bonus Shop offers full back-office control, real-time player wallet tracking, and complete front-end customization to match any brand’s tone, style, and language.

Key Benefits of GR8 Tech’s Bonus Shop for Operators

  • Enhanced Player Choice & Satisfaction: Players select rewards they actually want, increasing perceived value and engagement compared to traditional fixed bonuses.
  • Cost-Effective Bonus Management: Artificial currency provides greater value to players while reducing operator costs compared to traditional cash bonuses.
  • Behavioral Motivation: Automated currency distribution encourages specific player actions, improving key performance indicators.
  • Strategic Flexibility: A/B testing capabilities enable operators to compare traditional bonuses against gamified approaches and optimize strategies across different markets.

“Personalization is at its core. By tailoring offers to custom player segments, we ensure every user sees and can purchase the bonuses they truly want, boosting engagement significantly,”  said Kateryna Schevchenko, CRM Product Manager at GR8 Tech. “Additionally, the platform gives operators full control over the in-game economy by allowing them to set custom ‘prices’ for products using virtual currencies. This flexibility helps optimize retention costs, manage bonus budgets effectively, and maximize ROI.”

With advanced segmentation tools and engagement elements like gamification, GR8 Tech’s CRM transforms player interactions into engaging, value-driven experiences. The company’s approach has led to impressive results, including a 25% uplift in first-time deposits, an average 80% retention rate, and 75% monthly active users interacting with gamified tools. GR8 Tech’s CRM is a strategic asset for operators aiming to deliver highly personalized and performance-oriented player journeys.

 

GR8 Tech. Platform for Champions

GR8 Tech is an award-winning provider, delivering high-performance sportsbook and iGaming solutions that empower operators to lead and win in competitive markets. Key elements of GR8 Tech’s comprehensive portfolio include the Hyper Turnkey solution, ULTIM8 Sportsbook iFrame,  Infinite Casino Aggregation, and Platform Acceler8 suite, featuring its proprietary affiliate management platform, Aff.Tech.

With a geo-specific approach to solutions, a focus on practical innovations, and an operator-first mindset, GR8 Tech helps its clients achieve measurable results in their target markets quickly and efficiently. Trusted by top operators worldwide, GR8 Tech has over 100 successful cases and earned multiple recognitions, including the title of the Best Sports Betting Provider in CEE by GamingTECH Awards 2025.

The post GR8 Tech Launches CRM Bonus Shop to Boost Player Engagement and Retention appeared first on European Gaming Industry News.

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Chris Barranco Joins Quick Custom Intelligence as Director of Business Development

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Quick Custom Intelligence (QCI), a leading provider of AI-driven analytics and enterprise solutions for the gaming and hospitality industry, today announced the addition of Chris Barranco as Director of Business Development.

Barranco brings 25 years of experience leading high-performing teams, driving revenue, and building durable client relationships. He is adept at solution-selling methodology and full sales-cycle management, with a proven track record of mentoring top-tier account executives, delivering high-impact presentations, and retaining key accounts. Known for a tenacious approach to new-business development and customer loyalty, Barranco will focus on expanding QCI’s market footprint, strengthening the partner ecosystem, and advancing go-to-market execution across QCI’s product portfolio.

“I’m excited to join the clear market leader and work with the exceptional team at QCI,” said Chris Barranco, Director of Business Development at QCI. “QCI’s commitment to turning data into action aligns perfectly with my approach to helping customers achieve measurable revenue impact. I look forward to working closely with our clients and partners to accelerate growth and deliver exceptional outcomes.”

We’re delighted to welcome an industry veteran of Chris’s caliber to the QCI team,said Andrew Cardno, CTO and Co-Founder of QCI. “His leadership, mastery of solution selling, and passion for customer success will further strengthen our ability to scale, deepen client relationships, and deliver the operational results our customers expect.”

As Director of Business Development, Barranco will lead initiatives to expand QCI’s presence across key markets, refine sales enablement programs, and collaborate with product and customer success teams to ensure a seamless path from discovery to measurable value realization.

The post Chris Barranco Joins Quick Custom Intelligence as Director of Business Development appeared first on Gaming and Gambling Industry in the Americas.

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Be Heard Above the Noise: Booming Games’ Dorota Gruszka on Standing Out in the Crowded Slot Studio Market

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With over 600 online slot studios competing for operator attention, cutting through the noise has never been harder. In this exclusive article, Booming Games’ Head of Marketing, Dorota Gruszka, shares her strategy for building a distinctive brand, forging lasting operator relationships, and creating campaigns that resonate in a crowded iGaming marketplace.

There are now more than 600 online slot studios, with each vying for operator attention and a solid position for its titles within casino lobbies. These 600+ studios are making a lot of noise, and this makes it incredibly difficult for individual studios to be heard.

But it is possible, requiring a clear strategy, creativity and consistency. Being loud is important – it’s the only way you’re going to be heard – but you also need to be relevant and authentic. And this requires a strong understanding of self.

Studios absolutely must know who they are and what they bring to the table, and ensure that these values are reflected in everything they do, from the games themselves to how they are launched and the nature of the partnerships forged with operators. It even extends to events and social media.

A sharp brand, meaningful relationships and marketing collateral that not only engages but also connects are critical to success. Of course, this is easier said than done, but when you have a strong team, defined goals and a product you believe in, it can be achieved.

Let’s take a closer look at some of the challenges studios face when it comes to marketing their brand and games.

 

There are plenty of hurdles to clear

The biggest challenge is, of course, standing out in the market, but second to that is navigating the complex and ever-changing regulatory landscape. Providers need to demonstrate compliance and responsible gaming practices, which means marketing must be transparent and aligned with operator expectations.

Another challenge is building and maintaining trust. Operators demand reliable partners that deliver quality products on time while supporting them beyond the initial sale. That means marketing needs to focus on relationship building, not just quick wins.

Then there’s flexibility, which has become a major differentiator. Operators look for partners that can adapt to their needs – the more flexible and collaborative a partner can be, the more value they bring, and this is a message that needs to come across clearly in B2B marketing activity.

 

Take a multi-layered approach

At Booming Games, we have taken a multi-layered approach to marketing our studio and the games we produce. This includes combining creativity, strategic planning and consistency. Brand awareness isn’t gained overnight – it’s an ongoing process across all channels and touchpoints.

Tactically, we have invested in strong PR and media partnerships and maintain a presence at major industry events. We also leverage social media, posting high-quality content across various channels and digital platforms.

We always go big with our game launches and invest in creative campaigns that showcase each title and ensure it gets noticed by casino managers. This is combined with tailored client communications and eye-catching merchandise that reinforces our visual identity.

 

The power of LinkedIn

One of the most effective marketing channels for a slot studio is LinkedIn, and we have focused a lot of our efforts on the platform. Since joining Booming Games in 2023, we have grown our follower base from 5,000 to almost 18000.

This growth has given us a much stronger platform from which to showcase our games, share company updates and connect directly with industry professionals. This, in turn, has driven exposure, engagement and, ultimately, led to additional operator partnerships.

Thinking outside the box is also important, especially in such an overcrowded industry.

A good example of this is our Ronaldinho Mascot campaign, which was a huge hit across the expos and saw thousands of people taking and sharing photos with the mascot across various social media channels.

But just as important is to listen carefully to partners, players and the wider market to ensure your brand, values and campaigns evolve and remain relevant and interesting. It’s about creating a brand people recognise, trust and enjoy interacting with.

 

Brand ambassadors are an important piece of the puzzle

Increasingly, studios are turning to brand ambassadors to help them do this. But it’s important to make sure the ambassador is the right fit – it’s about more than just attaching a famous name to your brand.

At Booming Games, we know first-hand just how effective brand ambassadors can be off the back of our highly successful partnership with footballing legend, Ronaldinho.

We struck a partnership with him just as the Brazilian market was moving toward regulation, and I truly believe it has allowed us to establish a strong foundation and presence in the region.

Ronaldinho is still relevant and popular, and having him associated with Booming Games has given us exposure, recognition and trust. It has also helped us become one of the first game providers to get certified in Brazil, allowing us to leverage the first-mover advantage.

That said, not all brand ambassador deals are as successful as ours with Ronaldinho. Sometimes, they require a lot of effort, coordination and investment and the return might not justify this. That’s why it’s important to evaluate every potential partnership carefully.

Ultimately, the brand ambassador must genuinely resonate with your audience, complement your brand values and support your long-term goals. When done right, it can be a game-changer.

Driving awareness for a studio is harder than ever, but there are plenty of tactics to turn to that can deliver results while having plenty of fun in the process. Being heard is important, but you must be making the right noise in the first place.

The post Be Heard Above the Noise: Booming Games’ Dorota Gruszka on Standing Out in the Crowded Slot Studio Market appeared first on European Gaming Industry News.

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