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ComOps Accelerates Employee Experience Solutions, in Partnership with Medallia

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Utilizing Actionable Insights to Redefine the Future of Employee Experience 

ComOps, a leading customer experience (CX) and professional service solutions provider for the hospitality and casino industries, today unveiled its accelerated Employee Experience (EX) Solutions in partnership with Medallia, a pioneer in experience management. This collaboration is poised to transform employee feedback, a crucial yet frequently underestimated asset for improving a company. By harnessing employee insights, organizations can streamline operations to foster a more productive and satisfied workforce.

The partnership with Medallia enables ComOps to integrate Medallia’s advanced experience management platform into its suite of services, providing clients with unparalleled insights into employee satisfaction and engagement. Drawing on ComOps’ strong foundation in EX, the program includes a suite of services from implementation to program management to advisory services. Notably, the EX surveys feature a transparent, tiered structure based on the number of employees, ensuring flexibility and scalability for organizations of all sizes.

“We are thrilled to partner with Medallia to bring these innovative solutions to our clients,” said Robert Levine, CEO of ComOps. “Our combined expertise will allow us to deliver actionable insights that drive meaningful change, improve employee engagement, and boost operational efficiency. When you realize that less than half of organizations quickly take action based on employee feedback, this presents an enormous opportunity to build employee trust and foster innovation.”

George Polyard, Vice President of Customer Experience at ComOps, added, “Emphasizing Employee Experience has been shown to boost employee satisfaction, reduce turnover, and improve retention rates. Additionally, research indicates that satisfied employees are more inclined to deliver superior service, an essential factor for industries heavily dependent on customer service.”

The new Employee Experience Solutions by ComOps are designed to address the unique challenges faced by various industries, including hospitality, healthcare, and commercial operations. By leveraging Medallia’s powerful analytics and ComOps’ strategic expertise, organizations can expect to see notable improvements in employee retention, productivity, and overall workplace satisfaction.

ComOps is officially unveiling the Employee Experience Solutions at the Hospitality Industry Technology Exposition and Conference (HITEC), the world’s largest, longest-running hospitality technology event, June 24-27, 2024. Attendees can stop by ComOps at Booth #817 for more information.

 

BetMGM Casino

PA Online Casinos Generate Nearly $280M in July Revenue

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Pennsylvania continues to lead the way in the US when it comes to online casino revenue. For July, PA online casinos produced $277.9 million in revenue, which tops the nation for the month.

The $277.9 million is the fifth-highest revenue month for the state in its iGaming history. It finished over $27 million ahead of Michigan ($250.5 million) and over $30 million ahead of New Jersey ($247.3 million) for July.

This past month’s revenue was a 22.2% jump from a year ago, when the state generated $227.4 million in July 2024.

The Pennsylvania Gaming Control Board releases its monthly data and highlights adjusted gaming revenue, which takes promotional dollars out of the gross gaming revenue. The adjusted revenue for the month was $228.3 million.

PGCB reports also list revenue by licensee. When iGaming launched in 2019, 10 different retail casinos in the state were granted licenses to operate online casinos, while two operators (Bally, Golden Nugget) earned untethered licenses. Some licensees have multiple online casinos operating under their umbrella. However, revenue is reported collectively.

Penn National continues to lead the way in revenue. They feature online casino operators like DraftKings Casino, BetMGM Casino, Hollywood Casino, and Fanatics Casino.

Valley Forge finished second, they feature two operators in FanDuel Casino and Stardust Casino.

Some other notable date points from the July report include:

• A total of $67.4 million in state tax revenue was generated from online casinos in July. An additional $36.5 million was generated in local taxes and county grants.

• Slots made up the vast majority of revenue with $226.8 million coming from the online slot games. Table games brought in $48.5 million, while poker generated $2.5 million in revenue.

• Poker revenue was up 9.7% year over year, as it was at $2.3 million in July 2024.

The post PA Online Casinos Generate Nearly $280M in July Revenue appeared first on Gaming and Gambling Industry in the Americas.

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Delaware Casinos

Delaware Casinos Generate Revenue of $34.8M in July, Down 4.5% YoY

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Delaware casinos generated $34.8 million in revenue last month, down from $36.4 million the previous year, a 4.5% year-over-year decline.

In a report published by the Delaware Lottery, Harrington Casino saw the most significant year-over-year loss, with revenues decreasing from $7.8 million to $7.2 million, a drop of 7.2%. Slots and table games experienced year-over-year losses, with slots revenue declining by 5.9% and table games seeing a loss of more than 25%.

Delaware Park also experienced a decline of 4.3% but generated the highest revenue, at $15.1 million. Slots at the casino saw a loss of 5.9%, with its revenue decreasing from $13.8 million to just less than $13 million. Table games revenue increased by 5.1% year-over-year from just more than $2 million to $2.1 million.

Bally’s Dover also reported a revenue decline last month, but not as much as the others. Revenue dropped from $12.9 million to $12.5 million, showing a 3% decline. Table games saw increased revenue for the casino, with profits rising from $1.1 million to $1.3 million, a 16.6% increase. Slots declined 4.8% from $11.7 million to $11.2 million year-over-year.

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BetMGM Casino

BetMGM Brings Exclusive Rakin’ Bacon! Titles to NJ Online Casino, Borgata Hotel Casino

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An exclusive new slot game is making its way to BetMGM Casino NJ and one of the state’s retail locations.

This week, BetMGM announced, in partnership with AGS, a pair of new Rakin’ Bacon! titles will be hitting New Jersey online casinos.

Currently, Rakin’ Bacon! Jackpots Bonus Wheel is available to play, while Rakin’ Bacon! Jackpots Bonus Board will be released in mid-September.

On top of the iCasino release, these new slot titles will also be made available at the Borgata Hotel Casino & Spa in Atlantic City.

The Rakin’ Bacon! series will be the first third-party game at BetMGM with an online and on-property exclusivity period.

Oliver Bartlett, VP of Gaming at BetMGM, said: “We want to set the standard for creating the most seamless experiences for players to enjoy the games they love. The period of exclusivity reinforces our priority to be the top online casino destination where players can find the largest variety of games they can’t find anywhere else. Rakin’ Bacon! is a fun franchise that brings big brand recognition and we are proud to collaborate with AGS to add these titles to our stellar roster of games.”

BetMGM has shown a commitment to working with a diverse group of gaming suppliers to provide players with unique content. That continues to be the case in this pairing with AGS. This partnership will allow BetMGM customers to enjoy the slot title from home or at the Borgata.

“At AGS, we’re focused on bringing the energy of land-based favorites into the digital world in ways that feel meaningful for players. Rakin’ Bacon! is a proven brand with broad appeal; this launch is another step forward in our player-first strategy and our commitment to bridging physical and digital play in ways that drive real engagement,” AGS Vice President of Interactive Zoe Ebling said.

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