

Compliance Updates
NEW LEADERSHIP TAKES THE HELM AT IAGR
The International Association of Gaming Regulators (IAGR) has announced leadership changes following its annual congress in Botswana. With a strong commitment to advancing gaming regulation across the globe, IAGR welcomes the appointment of new President, Ben Haden, taking over from Dr. Jason Lane and Vice President, Caroline Kongwa.
Ben Haden brings a wealth of experience to the role. Ben is currently a Director at the Gambling Commission in the United Kingdom and has served as trustee for IAGR for five years, with the last two being Vice President, delivering two very successful annual conferences.
In tandem with this appointment, Caroline Kongwa assumes the position of Vice President, solidifying her continued commitment to IAGR’s mission. Caroline is the Chief Strategic Adviser of the National Gambling Board in South Africa.
“During my two years of tenure, I’m determined to build on Jason’s great work while President,” says Ben Haden. “It’s a challenging but exciting time to be in gambling regulation. We’ll be looking to encourage greater collaboration and the sharing of best practices across jurisdictions and partners, fostering a stronger sense of our community.
“IAGR would like to extend its sincere thanks to outgoing President Jason Lane for his two years of outstanding leadership. We’re very pleased that Jason will continue to be actively involved in IAGR, serving as an IAGR Board Trustee.”
These announcements were made during the culmination of IAGR’s annual conference held in Gaborone, Botswana, where regulators from around the world came together to discuss key industry issues and best practices.
Looking ahead, IAGR is excited to reveal that its next annual conference will be held in the historic city of Rome, Italy, from 21 to 24 October 2024. This event promises to be a pivotal gathering for industry professionals, providing an invaluable platform for dialogue, collaboration, and innovation. The conference will be a partnership event, co-hosted by IAGR and the International Masters of Gaming Law (IMGL).
“I’m excited about the opportunity to play a part in shaping IAGR’s 2024 conference in Rome and curating a program that matches the outstanding event we experienced here in Botswana,” says Vice President Caroline Kongwa.
Ticket sales for IAGR2024 will open in early 2024.
Australia
VGCCC Fines Werribee RSL for Self-exclusion Failures

The Victorian Gambling and Casino Control Commission (VGCCC) has fined the Werribee RSL $30,000 for failing to prevent 2 self-excluded customers from gambling.
VGCCC CEO Suzy Neilan said: “This is the first time the VGCCC has taken disciplinary action against a club or hotel for self-exclusion breaches.
“Self-exclusion programs empower people to manage their gambling by registering to be temporarily or permanently blocked from entering gambling areas of clubs, pubs and casinos.
“By failing to respect a person’s decision to self-exclude, a venue may put customers who have decided to take a break from gambling, or quit altogether, at risk of experiencing gambling harm.”
In January 2024, the VGCCC received an anonymous tip-off that a self-excluded person entered the Werribee RSL gaming room and used the poker machines. The venue self-reported a second breach in May 2024, after realising a different customer had gambled at the venue on at least 4 occasions between February and May 2024.
Ms Neilan said: “Taking disciplinary action is the last resort. We would prefer venues take their harm minimisation responsibilities seriously by complying with their legal obligations, including through the effective implementation of tools like self-exclusion.
“Venues and their staff are the last line of defence for self-excluded customers, who should be able to trust that their decision to self-exclude will be respected. They must have the appropriate controls in place to prevent self-excluded people from entering gaming rooms.”
The VGCCC acknowledged that Werribee RSL cooperated with the investigations and has since taken steps to strengthen its procedures. These include improved and regular staff training, daily audits of the self-exclusion register and greater use of technology to identify self-excluded customers who attempt to enter the gaming room.
This remedial action was taken into consideration in determining the amount of the fine.
The post VGCCC Fines Werribee RSL for Self-exclusion Failures appeared first on European Gaming Industry News.
Compliance Updates
Konami Gaming Awarded Gaming-related Vendor License in the UAE

Konami Gaming Inc. announced successful completion of Gaming-related Vendor Licensing in the United Arab Emirates (UAE), a key emerging market for commercial gaming. Konami Gaming is among the first in the industry to be awarded a Gaming-Related Vendor License by the General Commercial Gaming Regulatory Authority (GCGRA), an independent entity of the UAE Federal Government with exclusive jurisdiction to regulate, license, and supervise all UAE commercial gaming activities. A leading global provider of casino games and casino management systems, Konami has been awarded official license to serve the UAE’s developing gaming market with its award-winning products and services.
“Since Konami Gaming’s inception, our global growth has been achieved with an unwavering commitment to compliance. As the United Arab Emirates expands its economy to the regulated commercial gaming space, Konami is dedicated to supporting this market with the same integrity, innovation, and excellence we bring to all 431 gaming jurisdictions we serve worldwide,” said Tom Jingoli, president & chief operating officer at Konami Gaming.
For a quarter century, casino players have enjoyed Konami Gaming’s slot machines for the Class III gaming space, in which game outcomes are determined by random number generators (RNG). The company has since expanded its world-famous casino entertainment to online gaming and a variety of central determination market sectors. Additionally, Konami Gaming has spent over 20 years delivering its industry-leading SYNKROS casino management system to some of the largest and most diverse gaming destinations on earth, with ultra-reliable 99.99% uptime.
The post Konami Gaming Awarded Gaming-related Vendor License in the UAE appeared first on European Gaming Industry News.
Australia
ACMA: ReadyBet Breaches Gambling Self-exclusion Rules

The Australian Communications and Media Authority (ACMA) has issued ReadyBet with a remedial direction after the company marketed to customers who had registered with BetStop – the National Self-Exclusion Register (NSER).
An ACMA investigation found ReadyBet sent 273 texts and push notifications from its mobile app to self-excluded individuals.
Separately, the company also failed to promote the NSER in 2342 push notifications despite it being mandatory to promote BetStop in any marketing electronic messages.
The ACMA issued the remedial direction so that ReadyBet takes action to prevent it breaching the rules in the future.
Under the remedial direction, ReadyBet must commission an independent review of its marketing systems, including its use of third-party suppliers.
ReadyBet must also engage a provider to deliver training to its staff to avoid messages being sent to self-excluded individuals.
The ACMA may seek civil penalties if ReadyBet does not comply with the remedial direction.
The post ACMA: ReadyBet Breaches Gambling Self-exclusion Rules appeared first on European Gaming Industry News.
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