Pavilion Payments, the leading omnichannel payment solutions provider in the gaming industry, has announced the promotion of Lori Lawson to Chief Operations Officer.

Lawson has served as Vice President of the Program Management Office and, most recently, led Gaming Operations and PMO at Pavilion Payments since 2021. In her operations role, she led key initiatives including launching a dedicated technician help desk, expanding project management capabilities, and implementing tools to enhance service delivery. In her PMO role, she played a critical part in managing Pavilion Payments’ separation from Global Payments. With more than 19 years of experience in gaming, payments, and technology operations, Lawson has consistently demonstrated the ability to deliver large-scale programs that drive customer success.

In her new role, Lawson will oversee Pavilion Payments’ Customer Success, Product Implementations, and the Project Management Office. She will focus on ensuring operational excellence, accelerating deployment timelines, and supporting customer growth through superior service delivery.

“My top priority is to ensure we provide our customers with unparalleled service and support with every interaction, helping them maximize their revenue potential,” said Lawson. “I look forward to working closely with our teams and partners to deliver operational excellence at every touchpoint.”

“I’m proud to recognize Lori’s tremendous contributions to Pavilion Payments and excited to see her take on this expanded leadership role,” said Dan Connors, CEO of Pavilion Payments. “Her deep operational expertise, strategic mindset, and collaborative leadership style have made a lasting impact across our organization and will continue to drive value for our customers.”

Since joining Pavilion Payments, Lawson has transformed key aspects of the company’s operations, from improving service delivery tools to implementing strategies that streamline gaming product installations. She is a Six Sigma Black Belt and Certified Scrum Master, known for her results-driven leadership and collaborative approach to problem-solving.

The executive will focus on expanding the group’s presence in Brazil’s regulated market, with an emphasis on institutional engagement, new business, and compliance.

Esportes Gaming Brasil, the group composed of Esportes da Sorte and Onabet, announces the appointment of Hugo Baungartner as its new Executive Director of Institutional Relations and Strategic Partnerships (Chief Business Officer – CBO). He joins the company’s leadership team with the mission of strengthening institutional engagement with public authorities, regulatory bodies, and strategic partners, as well as driving the continued expansion of the group in Brazil.

Baungartner will be responsible for liaising with institutions such as the Secretariat of Prizes and Betting (SPA/MF), the Federal Revenue Service, the Central Bank, and COAF, as well as certification bodies and accredited laboratories. His responsibilities also include preparing the company for developments in the regulatory landscape.

“Hugo’s arrival strengthens our ability to act strategically in a constantly evolving sector. He brings an experienced, technical perspective aligned with the principles of governance and innovation that guide our group’s companies,” said Darwin Filho, CEO of Esportes Gaming Brasil.

“Brazil is going through a crucial moment in regulating the sector, and being at the forefront of this movement with such a relevant group is a challenge that truly motivates me. Our goal is to ensure our operations not only meet legal requirements but also serve as a benchmark for best practices, innovation, and sustainable growth,” said Hugo Baungartner.

With over 28 years of experience in the technology and gaming sectors, Baungartner will also be responsible for developing partnerships with global providers, evaluating merger and acquisition opportunities (M&A), and structuring new projects with full legal and regulatory compliance. He previously held leadership roles at companies such as Grupo Aposta Ganha, RCT Gaming, and Prohards.