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Casino Guru Awards 2023 announces winners, hailed for transparency of the process
After months of a careful selection process, the Casino Guru Awards 2023 winners were announced during the official live ceremony streamed on YouTube and presented by Casino Guru Sustainable & Safer Gambling Lead Šimon Vincze and Casino Guru PR and External Relations Lead Daniela Kianicova.
The winners of all seven Casino Guru Awards were revealed during the ceremony, which included a deep dive with the Casino Guru External Panel of Judges who spoke highly of the selection and evaluation processes that made it possible for Casino Guru Awards 2023 to be one of the fairest events of its kind. The winners of each category were revealed as follows:
- The Most Impactful Social Responsibility Initiative (Kindred Group)
- The Best Implementation of RG Tools (Mindway AI)
- The Most Effective Handling of Complaints (Vulkan Vegas)
- The Fairest Bonus Policy (RocketPlay Casino)
- The Fairest General T&Cs (7BitCasino)
- The Most Transparent Casino (Oshi.io)
- Voice of the People (RocketPlay Casino)
Casino Guru Awards 2023 was the inaugural event of what will be a long journey for the project moving forward. The project successfully reinvented how the evaluation of participants for such events should be done, focusing on bringing judges together in-person and interviewing nominees in real-time ahead of the official ceremony.
Casino Guru’s External Panel of Judges attended a live gathering in Prague, Czech Republic in 2022 to discuss each nomination in person. The judges hailed the transparency of the process and thanked for the opportunity to meet in-person and interview nominees over a video link.
Jo Abergel, Founder – Rock Learning, Co-Founder – Ethical Gambling Forum, and Maris Catania, a prominent responsible gambling expert and consultant, both said that Casino Guru Awards had indeed achieved a very impressive level of transparency. Jody Bechtold, CEO at The Better Institute, said that the nominees were clearly companies that took their categories very seriously. Melissa Etherington, Vice President of Partnerships at Gamban, was similarly happy to see Casino Guru bring everyone together in what is a first for the industry.
Kindred Group won the award in The Most Impactful Social Responsibility Initiative, becoming the first company to have been awarded during the Casino Guru Awards 2023 ceremony. Kindred Group’s Responsible Gaming Relationship Manager Daria-Adelina Magdoiu was pleased with the award and noted that it reflected the hard work that Kindred had done and the positive impact it has had on the industry.
Casino Guru Awards 2023 received hundreds of nominations but in the end, Casino Guru had to pick only those companies that fully met the criteria of the categories they were applying for. The selection and evaluation process is still being worked on as Casino Guru is looking to issue new and improved guidelines for next year’s edition of the awards nominations for which will be coming in a few weeks’ time.
“These past months have been full of challenges and new opportunities – we met great people, enjoyed a strong reception of the Casino Guru Awards, and received overwhelming feedback from some of the most prominent companies in the industry. There were many nominees competing, and we believe our shortlisting process focused on the ones that had done best in each respective category. I am extremely pleased with the turnup and the overall progress made in helping set a new standard for the industry to follow. This is just the start of a long, long journey,” Casino Guru Awards Project Lead Daniela Kianicova said.
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MixRift Appoints Former Meta VP Ingrid Cotoros to Board of Advisors to Accelerate Mixed Reality Gaming Innovation

The post MixRift Appoints Former Meta VP Ingrid Cotoros to Board of Advisors to Accelerate Mixed Reality Gaming Innovation appeared first on European Gaming Industry News.
CRM for online casinos
Getting to Know Incline Gaming Marketing with Chief Commercial Officer Jo Dennis

Incline Gaming Marketing is redefining how gambling brands scale and succeed worldwide. Founded by industry veteran Peter Laverick, the agency delivers end-to-end digital marketing services across user acquisition, CRM, and creative. In this interview, CCO Jo Dennis explains how Incline acts as an extension of operators’ in-house teams, helping them acquire players, boost retention, and compete globally.
Incline Gaming Marketing. Tells us what we need to know about the business.
Incline Gaming Marketing (Incline) is a full-service digital marketing partner dedicated exclusively to the regulated gambling industry. We’re not just a supplier of campaigns or assets, we run marketing operations end-to-end for our partners, functioning as an extension of their in-house team.
Our expertise spans user acquisition, CRM, and creative, delivered by specialists who’ve worked inside top operators and suppliers. With offices in San Francisco, Philadelphia, and London, we provide market-specific strategies and execution for brands in North America, Europe, Africa, Australia, and beyond.
Founded by industry veteran Peter Laverick in 2020, Incline is part of The Conexus Group alongside Pentasia (recruitment) and Partis (strategy and M&A). Our partners range from household-name operators to ambitious new entrants, all looking for a team that can step in, own the process, and deliver measurable results from day one.
Who are the main players running the business day to day?
Peter Laverick, our CEO and founder, has led marketing at some of the industry’s biggest names, including BetVictor, Aristocrat, and PlayStudios. Chief Commercial Officer Jo Dennis joined through our acquisition of Random Colour Animal in 2024 (RCA was originally founded in 2018) and brings more than 25 years in brand and marketing strategy.
Chief Marketing Officer Oren Langburt has over 15 years’ experience in real-money gaming, including leading marketing at FanDuel. VP Partner Success Haig Sakouyan is a 20+ year industry veteran, ensuring our partnerships deliver beyond marketing.
Talk us through Incline Gaming Marketing’s core service offering.
We operate in three connected disciplines that together form a complete managed marketing service:
- User Acquisition (UA): We plan, execute, and optimise campaigns across Meta, Google, TikTok, Snapchat, Apple, and programmatic networks, managing multi-million-dollar budgets. As an approved Facebook Business Partner, we’ve been rated the most effective media buyer in North America’s online gaming sector, achieving a 99.9% efficiency score.
- Customer Relationship Marketing (CRM): Our CRM specialists handle the full player lifecycle — from onboarding and first-time deposit conversion to long-term retention and reactivation. We combine data-led segmentation with targeted offers and creative to grow lifetime value while controlling bonus spend.
- Creative: We produce more than 1,000 assets per month, from brand identities and websites to broadcast-quality TV spots, slot game creatives, supplier content packs, and conference materials. All creative is performance-driven and integrated into UA and CRM campaigns for maximum impact.
When combined, these services allow us to act as a partner’s complete marketing department – – strategy, execution, and optimisation under one roof.
Which markets are you focused on? Are you pushing into any new regions?
We built our reputation in North America, where we work with leading land-based and online operators across casino, sportsbook, lottery, social gaming, and daily fantasy sports. We now deliver integrated managed services in Canada, the UK, continental Europe, Africa, and Australia, tailoring each approach to local regulations, player behaviours, and market dynamics.
For many partners, this means we handle all marketing in new markets from day one – avoiding the time and cost of building a local team – and then continue as their long-term, embedded marketing function.
Why are your services particularly valuable to operators in the current industry climate?
Player acquisition costs are rising, retention is harder than ever, and regulatory pressure is mounting. Building and managing an in-house team with the full range of skills required – from media buying to lifecycle marketing to creative production – is expensive and slow.
Incline solves that. We provide an instant, proven marketing department with deep gambling expertise, multi-channel capabilities, and global reach. Our managed services model means we don’t just advise, we execute, optimise, and deliver results. Whether launching in a new jurisdiction or scaling in a mature one, we know the levers to pull for sustainable growth.
What can we expect from Incline in the second half of the year?
We’re deepening our presence in Europe, Africa, and Canada while cementing our leadership in North America. Several major launches and brand refresh projects are underway, alongside scaled acquisition and retention campaigns for our long-term partners.
Our focus remains the same — provide operators and suppliers with a high-performing, fully managed marketing function that delivers measurable results faster, and with more certainty, than building it in-house.
The post Getting to Know Incline Gaming Marketing with Chief Commercial Officer Jo Dennis appeared first on Gaming and Gambling Industry in the Americas.
BMM Innovation Group
BMM Innovation Group to Spotlight Product Compliance, Cybersecurity, and Training Expertise at CGS Recife in Brazil This Week

BMM Innovation Group (“BIG,” “BIG Group,” “BMM,” or the “Company”), a technology conglomerate focused on product compliance testing, training, and cybersecurity solutions, will participate in the CGS Recife show on August 21–22 at the Recife Expo Center in Recife, Brazil.
On Thursday, August 21, from 12-12:25 p.m., Marzia Turrini, BMM Testlabs’ President, iGaming & Cybersecurity, will deliver a keynote address on “Cybersecurity & Compliance: Safeguarding Operational Integrity in iGaming’s New Digital Era.” Turrini, named Latin America ‘Leader of the Year’ at the SBC Awards Americas earlier this year, will deliver a presentation that will cover how operators and suppliers can integrate robust cybersecurity measures with strong compliance practices to protect revenue, reputation, and regulatory relationships.
BMM Testlabs has a long-standing commitment to supporting the growth and integrity of Brazil’s evolving gaming industry. As a trusted partner to regulators, suppliers, operators, and industry stakeholders, BMM works closely with regulatory bodies and state lotteries to ensure technical compliance, transparency, and responsible gaming.
With a test lab and office in São Paulo backed by BMM’s years of experience serving the Latin American market, the Company offers local knowledge and support combined with global expertise. The digital and land-based services and solutions that BMM can provide in Brazil include product testing and certification, inspections, field audits, technical evaluations, and advanced cybersecurity solutions through BIG Cyber. BMM also provides compliance-grade expert-led training on responsible gaming, AML, human trafficking awareness, fraud prevention and detection, and many other topics through RG24seven Virtual Training.
Turrini said, “Brazil is one of the most exciting gaming markets in the world, and BMM is proud to be part of its growth story. At CGS Recife, we’ll demonstrate how trusted product compliance, paired with cybersecurity and virtual training tailored for the gaming industry, can protect operations, build player trust, and strengthen the market. With our new São Paulo test lab and dedicated Brazil team, we’re committed to providing regulators, suppliers, and operators with the local expertise and global strength they need to succeed.”
The post BMM Innovation Group to Spotlight Product Compliance, Cybersecurity, and Training Expertise at CGS Recife in Brazil This Week appeared first on Gaming and Gambling Industry in the Americas.
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