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Focus On Social Responsibility: SOFTSWISS Improves Anti-Fraud Service

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2 years ago

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The SOFTSWISS Managed Services Anti-Fraud Team improves its professional grade by completing the training course ‘Social Responsibility, Communication and Motivating Behaviour Change’ by GamCare. The certification enhances to upgrading service level and highlights the team’s commitment to work in line with the principles of social responsibility.

This training provided the Anti-Fraud Team with upskilling their communication to adopt a more proactive approach when it comes to dealing with gambling-related harm, as well as escalated safer gambling issues. Responsible Gambling specialists, Shift Leads of the First Line Support and VIP managers took part in the training. SOFTSWISS Managed Services specialists will now be able to solve more complex challenges. The course was provided by GamCare, the leading provider of information, advice, and support for anyone affected by gambling-related issues.

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The Anti-Fraud Support is one of six SOFTSWISS Managed Services, the multi-function department responsible for B2C client support services for online casino and sports betting brands. High-quality specialists reach breakthrough results: during Q1 the Anti-Fraud Team resolved 75+ major complaints regarding suspicious activity in online casinos. The overall sum saved throughout this period exceeded 2.8 million EUR. 


“Our team is always striving to improve their knowledge and put it into practice right away. The course by GamCare is not an exception: the Anti-Fraud team learned how to deal with clients’ enquiries on gambling-related issues and risks as well as how to build communication based on people’s behaviour. We aim for perfection in our service, and we care about our clients because security and expertise are at the core of the service we offer at SOFTSWISS,” commented Anastasia Vyshinskaia, Head of SOFTSWISS Managed Services.

 

About the SOFTSWISS Managed Services

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SOFTSWISS Managed Services works with SOFTSWISS products to deliver additional value to iGaming operators and players. Managed Services include First Line Support, Anti-Fraud Support, VIP Player Support, Player Retention and Reactivation Services, and Content Management Team.

About SOFTSWISS 

SOFTSWISS is an international iGaming company supplying certified software solutions for managing gambling operations. The expert team, which counts 1,300+ employees, is based in Malta, Poland, Georgia, and Belarus.  SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

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Africa

The Top 5 Welcome Bonuses South African Online Casino Players Can Look Forward to in February 2025

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6 hours ago

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February 12, 2025

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South Africa’s online casino industry continues to thrive, boasting an ever-increasing array of high-quality gaming platforms. With many choices available, discerning a quality online casino has never been more crucial. Quality is determined by several factors including game variety, user experience, customer support, security, and especially the value of welcome bonuses offered.

Due to the extensive number of options, using a reputable guide to sift through the wealth of online casinos ensures that players can find the best experiences available. One such critical factor in this selection is the welcome bonus, which significantly enhances the initial gaming experience and boosts players’ chances from their very first deposit.

As the online casino landscape expands, the importance of reliable, knowledgeable guidance in choosing the right casino becomes imperative. www.nodepositcasinos.co.za, a leading portal for online casinos in South Africa, stands out as a prime resource. Our expertise allows us to navigate and recommend top-tier online casinos that promise not only enjoyment but also security and fair play.

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This February 2025, www.nodepositcasinos.co.za has carefully selected the top 5 welcome bonuses available to South African players. These bonuses have been chosen based on their value, the quality of the casinos offering them, and their appeal to both new and seasoned players.
Here’s a detailed look at what players can expect:

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    • Casino Highlights: Springbok Casino, launched in 2012 and licensed by the Government of Curacao, is powered by Realtime Gaming. It is highly popular among South African players for its robust game library including slots, table games, and more. This online gambling site supports gameplay on various devices, offering services in both English and Afrikaans, and all transactions are conveniently listed in ZAR.
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    • Welcome Bonus: R350 Free No Deposit Bonus, Coupon Code: NEW350; R12,000 Welcome Bonus
    • Casino Highlights: Since 2014, Yebo Casino has been a trusted name in the South African market, adorned in the national green and black to resonate with local pride. It offers a comprehensive Realtime Gaming portfolio and exceptional customer service, with a variety of banking options including EasyEFT and cryptocurrencies.
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    • Casino Highlights: Tailored for South African players, Punt Casino offers a vast array of games from Realtime Gaming since its inception in 2017. The site is known for its mobile compatibility and a variety of bonus offers, alongside top-notch security protocols ensuring a safe gaming environment.
  4. Thunderbolt Casino
    • Welcome Bonus: R500 Free No Deposit Bonus, Coupon Code: NDC500; R10,000 Welcome Bonus
    • Casino Highlights: With a mascot named Thando the Chameleon, Thunderbolt Casino offers a distinctly South African vibe and a comprehensive suite of real-time gaming titles. Players can enjoy a variety of bonuses and promotions, accessible via both desktop and mobile platforms.
  5. Silversands Casino
    • Welcome Bonus: R400 Free No Deposit Bonus, Coupon Code: NDC400; R10,000 Welcome Bonus
    • Casino Highlights: Established in 1999, Silversands Casino stands as one of the oldest and most respected online casinos in South Africa. The platform features a full range of Realtime Gaming slots and table games, with robust security measures in place to ensure a secure and fair gaming experience.

The post The Top 5 Welcome Bonuses South African Online Casino Players Can Look Forward to in February 2025 appeared first on European Gaming Industry News.

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eSports

BETBY TO POWER SOFTLABS’ ESPORTS PORTFOLIO WITH BETBY GAMES

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7 hours ago

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February 12, 2025

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BETBY, a leading sportsbook supplier, has announced a strategic partnership with iGaming provider Softlabs, in an agreement that will further increase the reach of its proprietary esports product. Through this partnership, BETBY’s award-winning esports solution, BETBY Games, will be made available to all operators on Softlabs’s partner network.

Softlabs will be seeking to to leverage the BETBY Games proven content that delivers fast-paced wagering action on a content lineup, which includes eSoccer, eBasketball, eFighting, eCricket, eShooter, eHorse Racing, eTennis, and eStreet Soccer. This will provide its partners with over 60 tournaments featuring over 350 markets, and 245,000 live matches per month.

“Softlabs has built a strong reputation in the industry and we are thrilled to join forces with them,” said Kirill Nekrasov, Head of BETBY Games. “This partnership allows us to extend the reach of BETBY Games and provide Softlabs with an even richer esports portfolio. Together, we’re pushing the boundaries of innovation in the esports betting landscape.”

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Dmitrii Borodint, Chief Product Officer at Softlabs, commented: “Partnering with BETBY marks an exciting new chapter for us. The exceptional quality and variety of BETBY Games content will provide our clients and their players with a highly immersive and customizable esports experience, helping us to stand out in an increasingly competitive market.”

The post BETBY TO POWER SOFTLABS’ ESPORTS PORTFOLIO WITH BETBY GAMES appeared first on European Gaming Industry News.

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Conferences

Salsa Technology gears up for SBC Summit Rio with FORMULA-BET

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9 hours ago

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February 12, 2025

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Salsa Technology is gearing up for SBC Summit Rio 2025, Brazil’s first major iGaming event this year, which takes place from February 25 to 27 at Riocentro, Rio de Janeiro. With its Brazilian DNA and deep local expertise, Salsa Technology is ready to meet with industry leaders to showcase how its FORMULA-BET ecosystem is driving success in Brazil’s newly regulated market.

As the regulatory landscape evolves, operators need speed, reliability, and full compliance to stay ahead. Salsa Technology, one of the few local companies approved in all regulatory proof-of-concept tests, offers a complete ecosystem designed to meet these demands. FORMULA-BET is built for high performance, delivering a powerful PAM platform, Salsa Omni, a fully certified game aggregator, Salsa Gator, and a flexible framework that integrates seamlessly with leading sports betting and payment providers. Designed to ensure full compliance with SIGAP, the Central Bank, and the Federal Revenue Service, FORMULA-BET gives operators the confidence to launch and scale their operations efficiently.

“SBC Summit Rio is a milestone event for the industry and, for Salsa Technology, it’s even more special—we’re playing on home ground. FORMULA-BET is designed to give operators a head start in Brazil’s regulated market, with fast deployment, full regulatory compliance, and the flexibility to meet each operator’s unique needs. Beyond technology, our Brazilian roots enable us to provide hands-on, local support, tailored to the realities of the market,” says Eliane Nunes, CGO at Salsa Technology.

More than just a technology provider, Salsa Technology is a true partner for operators, offering not only cutting-edge solutions but also the local expertise and personalised service that make a difference in such a dynamic market. With a boutique-style approach, the company provides consulting services, direct support in Portuguese, within the Brazilian time zone, and the ability to set up a fully trained player support team tailored to the needs of operators and their customers.

Salsa Technology’s leadership team will be available for meetings throughout SBC Summit Rio, discussing how FORMULA-BET can accelerate business success in the Brazilian market. Besides Eliane Nunes, Salsa’s team attending the event includes CEO Peter Nolte; Business Development Manager, Otavio Miranda; and Retention, Operations & CS Manager, Cathiussa Canez.

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The post Salsa Technology gears up for SBC Summit Rio with FORMULA-BET appeared first on Gaming and Gambling Industry in the Americas.

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