

Compliance Updates
UKGC Chief Executive, Andrew Rhodes speech to ICE World Regulatory Briefing
Chief executive Andrew Rhodes’ speech, delivered at the 2022 ICE World Regulatory Briefing.
Thank you, it’s great to be able to gather in person again after a difficult few years. The pandemic is still here but being able to meet in person again like today is really valuable.
Thank you to the staff and the venue for making it safe for us to do so. The world has changed since we last met and so has gambling. There is a danger in a speech such as this, of saying what we are expected to say and to reinforce the messages we often feel we need to reinforce.
There are some universal truths about the industry we regulate, but we also need to be realistic about those truths and not lose sight of what else is happening in this sector.
There is a whole new frontier of novel products out there now, and I want to talk about these unregulated products also.
Like traditional gambling though, these novel products can and do cause harm, so I will update you on where we see our work in tackling gambling harms right now.
Increasingly it’s also true that gambling is a global tech industry, and tackling harm, crime and fairness in global tech requires an innovative response from regulators. So, I will talk through how we are rising to that challenge as well.
But first, let’s take stock of where we are and how the changed world we now live in presents both new opportunities and new threats.
The gambling market in Great Britain had already gone through radical changes before the pandemic struck. But Covid unavoidably accelerated the changes that were taking place.
I mentioned universal truths – gambling is a rental economy – it is based around taking money in exchange for an experience. In Great Britain, the gross yield for the gambling industry equates to taking £450 a second off customers.
The industry is worth some £14bn, roughly the same size as the UK agricultural industry.
Even before the pandemic, online and remote gambling was bigger than traditional bricks and mortar gambling. That’s an important share of a financially significant market.
Nearly half the population gamble in one way or another each month. And that shift to online includes an equally important move to mobile. Gambling can be (and for some people is) with them every waking hour.
These are challenges the Gambling Commission has been tackling for a number of years already:
- we have banned gambling with credit cards
- through our industry challenges we strengthened protections for High Value Customers or ‘VIPs’, made online games safer by design and improved the use of ad-tech to protect children, young and vulnerable people
- we strengthened age and identity verification and we made offering the online self-exclusion tool GAMSTOP mandatory for online operators in Great Britain.
What’s more, we continue to look for new ways to make gambling fairer and safer.
For example, we will shortly be publishing the next steps following last year’s customer interaction consultation. And we continue to make progress on the development of a ‘Single Customer View’, which I will touch on again later. But possibly more concerning is what is happening beyond the regulated spaces that we patrol.
I don’t mean the ‘Black Market’ of unlicensed gambling when I say that either. That is a concern and one that the Commission also tackles day in, day out. And we are deploying more resources to combat illegal online gambling.
But this is not the overwhelming risk it is sometimes painted to be, nor can it be the excuse for not addressing some of the extremes we see in the regulated industry.
When we licence something, we are indicating it comes with some safeguards, standards and consequences. Consumers expect to take some value from that and when someone argues that we should not address the issues we see, they are asking us to sanction something simply because someone else on the black market is worse.
In terms of the unregulated space, however, what I’m talking about are the spate of novel products we now see coming to market, often in the unregulated spaces between established markets.
These products often have many of the hallmarks of gambling, but may not meet the definition. Some deliberately stress they are not regulated as gambling.
Products such as non-fungible tokens (or NFTs), ‘synthetic shares’, crypto currency are becoming increasingly widespread and the boundaries between products which can be defined and regulated as gambling are becoming increasingly blurred.
Language has changed in these products, with talk of ‘investment’ and trading, yet with none of the safeguards or standards those terms should bring with them.
These products have many of the hallmarks of gambling as we know it, but the pattern of harm is different. We are accustomed to thinking about a pattern of deposit and losses. Chasing losses, escalating deposits, and deepening financial problems in the worst cases. Remember – this is an industry yielding £450 a second – the money is only moving one way.
With these evolving products, the pattern is different – it sees more and more deposits – sometimes wildly unaffordable levels, with theoretical increases in value and ever-increasing exposure to loss. When the harm occurs it can be instant and catastrophic, with little or no recourse.
We are likely to see more and more integration of these types of products into sport and other areas of lifestyle, as well as the legitimate gambling industry. These are lucrative growth areas, and we ignore them at our peril.
We are in the process of changing how we regulate and deal with novel products. Many of these products are not gambling as defined by law, and I am not suggesting we should be regulating them, but I am suggesting we will see this pattern continue and we are likely to see more and more tests of what is and is not gambling, in a way we have not faced before.
It’s important to make clear that gambling harms can impact anyone and do. Our recent figures suggest we are making progress in reducing the number of problem gamblers in Great Britain. More on those later, but even so our latest data still represents hundreds of thousands of people suffering from severe gambling related harms.
It’s also a churning, changing group of people too. There is nothing static about it. As some people recover, others sadly spiral.
And you don’t need to gamble to suffer the harms. Family members, friends, communities; all can be blighted by problem gambling.
Gambling remains a leisure product in British law. But the truth is in many ways – and almost every way that counts for its regulation – gambling is now another global tech industry, like communications or finance.
Its thirst for innovation is unending, and operator’s drive to compete in what is a very dynamic market leads to new opportunities being sought all the time.
For those members of the public who enjoy gambling as a pastime this presents opportunities for them. But we are also determined to make sure that the new risks that come with this innovation don’t lead to further harms.
Here in Great Britain, the Government is approaching the publication of its Gambling Act Review White Paper. We welcome this and we will continue our close working relationship with our sponsoring department, DCMS, as the Review proceeds.
But we aren’t waiting for its outcome to make progress.
Last week we published our Business Plan for the year ahead. We are determined to continue to raise our game to meet the challenges of regulating a global tech industry.
We will increase the effective use of data by the Commission and the gambling industry to provide the information and insight necessary to meet these regulatory goals.
We continue to work with industry and the Information Commissioner’s Office to develop a ‘Single Customer View’. The goal to make use of operator data to better protect consumers from harm, whilst protecting their personal data. The principles behind this are very simple. We know the average consumer who gambles has multiple accounts. For those at risk of harm, they will often have many accounts with many operators.
Today, it is possible for someone who is experiencing gambling harm and gambling out of control with one operator, to simply move on to another operator as soon as there is an intervention that stops or inhibits their gambling.
This can continue an almost infinite number of times, despite potentially every operator doing the ‘right thing’.
What we are hoping will be possible through the Single Customer View is a position where those who are being flagged as being in distress can be intercepted at a much earlier stage as operators are able to safely alert each other.
Of course, this will be complicated and there are many things to navigate, but we have the opportunity to stop the spiral of damaging levels of gambling much, much sooner than before.
And we are also improving how we measure participation in gambling and the prevalence of gambling harms, trialling a new methodology as we speak. We will be publishing the results of that trial in the coming months and if successful will look to build the new methodology into a new gold standard set of official statistics going forwards from next year.
All this work, this innovation, of course costs. In people, in time and in money. But we know the investment we make now will make gambling fairer and safer in the future. That’s not a bet, that’s a fact.
We also know that collaboration leads to better outcomes. The Commission has long looked to work with partners in the pursuit of fairer, safer gambling in Great Britain. The National Strategy to Reduce Gambling Harms was designed and delivered through collaboration.
Through collaboration with industry, we delivered improvements through ad-tech, game design and the treatment of High Value Customers, before underpinning it all in regulation. And it is only through collaboration with other regulators such as our work with the ICO, ASA and CMA in Britain that we can fully protect consumers.
But we see a focus on collaboration amongst gambling regulators across the globe, as the essential next step in tackling the challenges we all face.
The gambling industry has been consolidating for some time. In Great Britain, we are seeing an increasing number of mergers and acquisitions and ever more complex ownership structures. We are not only regulating global tech companies, but often multinationals with huge resources and complex interests and drivers.
Across markets, across jurisdictions, across cultures, collaboration will need to be a key tool in our work to make gambling fairer and safer for consumers worldwide.
And we as regulators now need to grasp those opportunities to work together in a more joined up way. Let’s do more to share practices, share understandings and share outcomes of our work.
Many of the operators we deal with in Great Britain will be the same as those dealt with in other jurisdictions. Things that are not being done well here, are likely to be issues in other countries too, when you consider these are multinationals. I hope that we can get to a point of joint investigations and joint action and move beyond some of the good things we already to.
We often talk a lot about what is wrong in the industry we regulate and the challenges we face. We are still too far away from where we need to be, but when I said earlier there are some universal truths, one of those for us is that we have seen a lot of improvements.
Our compliance investigations are starting to find more evidence of good practice and clever interventions to make gambling safer.
Gambling is a very politically, commercially and socially contested space though.
I am struck by how much misinformation there can be, how statistics are sometimes misused or misinterpreted in order to support an argument. Allegations are far more commonplace, and the seeds of mistrust are sown so easily on all sides.
Of course, none of this is new in life, but as this industry continues to evolve rapidly and we see the continuing pattern of the gamblification of entertainment, having trusted, impartial and reliable voices will become ever more important, but harder to achieve.
Gambling is a fast moving, dynamic industry. It is more and more a global tech industry. And it has many hangers-on, trying to make a quick buck in the unregulated spaces nearby.
The potential for innovation has never been so great. But neither has the potential for risk or harm.
But we can make gambling fairer, safer and crime free.
The progress we’ve made during a global pandemic is proof of that.
So let’s push each other forward. Let’s share more of what works with each other and let’s help each other guard against new risks.
The Gambling Commission will keep striving for fairer and safer gambling. We look forward to working with you all to achieve just that.
AGRESE
Representatives from AGRESE and LOTESE Visits Lottopar

On July 3rd and 4th, the Paraná State Lottery (Lottopar) received at its headquarters representatives from the Sergipe State Public Services Regulatory Agency (AGRESE) and the Sergipe State Lottery (LOTESE), on an institutional visit aimed at exchanging experiences and technical in-depth study on the regulation, operation and control model of state lottery activity.
During the two-day event, visitors learned in detail about the regulatory framework built by Lottopar, the systems adopted to ensure the traceability and security of operations, the criteria for accrediting operators and laboratories, and the responsible gaming and anti-money laundering policies implemented since the organization’s founding.
“We are delighted to welcome AGRESE and LOTESE. We believe that the development of state lotteries necessarily involves this type of technical cooperation, where successful experiences can be shared and adapted to the needs of each federative entity. The Lottopar model is constantly evolving, and it is a pleasure to be able to contribute to other states that, like Sergipe, demonstrate a commitment to serious, safe, and responsible regulation,” Lottopar CEO Daniel Romanowski said.
The exchange of information between states is essential for consolidating a safer, more efficient national lottery environment aligned with international best practices. The visit also reinforces the importance of joint action between regulatory agencies and state lotteries in formulating effective public policies.
AGRESE CEO Mr. Luiz Hamilton Santana de Oliveira said: “The institution is very honored and pleased to have hosted this technical visit, as it was a very productive two days, where we were able to further enhance our knowledge. We will implement what we learned and saw here into our regulations back in Sergipe.”
Adriana França Coserva Hide, CEO of LOTESE, said: “On behalf of Loterias de Sergipe, I would like to express our deep gratitude to the Lottopar team for the warm welcome and, most importantly, congratulate them on the exemplary work they have been doing. We were impressed by the level of excellence, professionalism, and commitment to social well-being that permeates Lottopar’s entire structure and operations. This exchange of experiences was extremely enriching and reinforces our conviction that cooperation between state public lotteries is a fundamental path to strengthening the sector in Brazil. We leave here inspired and even more committed to the mission that unites us.”
The agenda concluded with technical visits to Lottopar’s strategic departments and the headquarters of accredited partners, focusing on practical observation of operations. New joint initiatives are expected to be established soon, solidifying a virtuous cycle of cooperation between Brazilian public lotteries.
The post Representatives from AGRESE and LOTESE Visits Lottopar appeared first on Gaming and Gambling Industry in the Americas.
Compliance Updates
New ESRI Research Commissioned by the GRAI Suggests Gambling Offers Lure People to Bet More, Particularly People at Risk of Problem Gambling

A new study commissioned by the Gambling Regulatory Authority of Ireland (GRAI) /Department of Justice, Home Affairs and Migration and undertaken by the Economic and Social Research Institute (ESRI) shows that betting and gambling companies offering special offers or inducements encourages people to gamble more than they would otherwise, even when the odds offered are “bad”.
Special offers or inducements, such as free bets and moneyback guarantees are regularly used by gambling companies in their marketing campaigns. The study found that vulnerable people such as those at higher risk of becoming problem gamblers, were most at risk of gambling more, and losing more, as a result of being offered inducements.
In a controlled experiment run with a sample of 622 men under 40, participants, were given money to place up to six realistic bets on the Euro 2024 football tournament.
Half of the participants were randomly selected and shown offers of free bets and moneyback guarantees on some bets. which caused these participants to spend over 10% more than those who were not given inducements. The inducements also reduced the number of participants opting not to bet by nearly half. Even inducement bets that were designed as “bad”, showing odds far below market rates, were undertaken by participants in this group, who were three times more likely to spend money on “bad” bets.
These findings illustrate the harm inducements cause, particularly to those who are susceptible to gambling harm.
Under the Gambling Regulation Act 2024, the legislation which underpins the work of the GRAI, inducements or encouragement to gamble further will soon be an offence and licensed operators will no longer be allowed to offer free bets which are targeted at individuals and specific groups. Multiple European countries have also begun to regulate inducements.
Participants were surveyed after the study on their knowledge and understanding of inducements. Even amongst regular betters, most did not know that there were restrictions on free bets and that they would not receive their stake back if they won a free bet.
Paul Quinn, Chairperson of the GRAI, said: “I very much welcome this research from the ESRI examining the impact of inducements to gamble on gambling behaviours. Having a clear evidence base is critically important to the GRAI as we commence our work in regulating the gambling industry. This latest research will help inform that work and in educating the public on this matter.
“This study clearly indicates the damaging effect of certain practices around inducements. It underlines the importance of the provisions of the Gambling Regulation Act in limiting a person’s exposure to inducements to gamble. We look forward to working with Minister O’Callaghan in addressing the issue as we implement the new regulations.”
Anne Marie Caulfield, CEO of the GRAI, said: “The ESRI’s findings confirm that not only is the general public not aware of the dangers associated with inducements to bet, but also that the impact of these inducements go beyond simple marketing by betting companies.
“It is our responsibility to ensure that gambling operators do not encourage excessive or compulsive gambling behaviour, and that we protect vulnerable people in our society, such as children and young people and those more likely to experience gambling harm.
“The Gambling Regulation Act 2024 sets out obligations for licensees in the way in which inducements can be offered, including a ban on targeted inducements, and the findings of this study affirm these measures.”
Diarmaid Ó Ceallaigh, Postdoctoral Research Fellow, Behavioural Research Unit, ESRI, said: “Our findings imply that gambling offers aren’t merely marketing tools, but pose a real risk of financial harm, particularly among vulnerable groups.
“The results support the case for stricter regulation of gambling offers in Ireland, following steps already taken in other European countries, such as banning sign-up bonuses, restricting offers to at-risk individuals, and capping their value.”
The post New ESRI Research Commissioned by the GRAI Suggests Gambling Offers Lure People to Bet More, Particularly People at Risk of Problem Gambling appeared first on European Gaming Industry News.
Compliance Updates
VNLOK Calls for Strict Action Against Illegal Providers and Balanced Approach to Gambling Regulation

The latest impact assessment by the Dutch Gaming Authority (KSA) shows that players on the legal market are increasingly being protected. Since the introduction of new playing limits and duty of care rules on 1 October 2024, fewer players are setting high limits and losing smaller amounts.
The number of accounts losing €1000 or more has dropped by over 75% to 0.9%. At the same time, the number of accounts per player remains stable (an average of 2.4 accounts per player). The so-called “hopping” behaviour between legal providers is therefore absent.
There are, however, worrying signals about a further growing illegal market. The previous report of the KSA already showed that for every euro gambled online, Dutch people spend €0.50 on illegal gambling sites. Now it appears that since the introduction of the new rules, the average monthly search volumes for illegal gambling sites have increased by 23% to almost 1 million. VNLOK warns: the control and protection of vulnerable players will be lost in this way. While the legal market is strictly regulated, the illegal supply remains too easily accessible for vulnerable players.
Björn Fuchs, chairman of VNLOKs, said: “It is good that the new rules for players who gamble legally are effective. At the same time, we cannot close our eyes to the other half: the illegal market. It is precisely the players who wager the most money and vulnerable groups, such as minors and young adults, who seem to continue to find their way to the illegal supply. That is precisely the group that is most at risk.”
VNLOK emphasized that an excess of new regulations will have undesirable effects. Fuchs added: “If well-intentioned regulation is piled on top of regulation, this will drive more players to the illegal supply. That is where – without any form of supervision or protection – major problems arise.”
VNLOK has called for strict action against illegal providers and for a balanced approach to regulation: effective where necessary, but without unnecessarily hindering the player and the legal supply. VNLOK urges that all findings from the latest impact assessment must be taken into account when creating new rules.
The post VNLOK Calls for Strict Action Against Illegal Providers and Balanced Approach to Gambling Regulation appeared first on European Gaming Industry News.
-
gaming3 years ago
ODIN by 4Players: Immersive, state-of-the-art in-game audio launches into the next generation of gaming
-
EEG iGaming Directory8 years ago
iSoftBet continues to grow with new release Forest Mania
-
News7 years ago
Softbroke collaborates with Asia Live Tech for the expansion of the service line in the igaming market
-
News6 years ago
Super Bowl LIII: NFL Fans Can Bet on the #1 Sportsbook Review Site Betting-Super-Bowl.com, Providing Free Unbiased and Trusted News, Picks and Predictions
-
iGaming Industry7 years ago
Rick Meitzler appointed to the Indian Gaming Magazine Advisory Board for 2018
-
News6 years ago
REVEALED: Top eSports players set to earn $3.2 million in 2019
-
iGaming Industry8 years ago
French Senator raises Loot Boxes to France’s Gambling Regulator
-
News7 years ago
Exclusive Interview with Miklos Handa (Founder of the email marketing solutions, “MailMike.net”), speaker at Vienna International Gaming Expo 2018