

Latest News
SOFTSWISS Managed Services Launch Player Reactivation Services
The SOFTSWISS Managed Services is expanding its structure with the launch of a new service – Player Reactivation. The service soft-launched in 2021 for a few clients and showed excellent results working with dormant and inactive players. The Player Reactivation service is now available to all SOFTSWISS Online Casino Platform clients.
The Player Reactivation team’s services are available in three languages: Russian, English and German. The new Managed Services department is responsible for dealing with players who, for one reason or another, display a decrease in gaming activity or lack of it. In this case the Player Reactivation team uses calls, SMS and messengers to re-engage players.
In addition, the Player Reactivation Service helps players who might be having technical issues with making a deposit. If more than two weeks pass since a user played last, the Player Reactivation staff can also contact the account holder. The same applies to players who have made a large withdrawal.
The Player Reactivation is part of the SOFTSWISS Managed Services which also includes:
- First Line Support, which handles player requests and responds to chat and email queries around the clock.
- Player Retention email marketing service to increase player loyalty and engagement.
- VIP Player Support that pays special attention to the biggest clients.
- Anti-Fraud Support, providing dedicated verification and fraud prevention.
“We always strive for a better interaction with players, which allows our clients not to worry about emerging issues and to focus on the development of their business. This is why each SOFTSWISS Managed Services department is clearly aware of its responsibilities. This makes it possible to interact with the players as efficiently as possible and not to spread ourselves too thin in the process. As the number of clients and requests grew, we realised that having a separate team dedicated to player reactivation would help us concentrate on players the client had already acquired. We understand how important this part of the player pool is, so the focus of the Player Reactivation team is a targeted and personalised approach to each player”, commented Artyom Rudakov, Deputy Head of B2C.
About SOFTSWISS
SOFTSWISS Managed Services work in combination with SOFTSWISS Products to deliver additional value to iGaming operators and players alike. Managed Services include First Line Player Support, Dedicated Anti-Fraud Support, VIP Player Support, Player Retention, and Player Reactivation.
SOFTSWISS is a widely-acclaimed iGaming expert, supplying certified software solutions for managing online gambling operations. The company has an international team, which counts 1,000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, including Curacao, Malta, Estonia, Belarus, Belgium, Sweden, Nigeria, Ghana, Serbia and Greece. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
Latest News
London Waterfront Experience unveiled for iGB L!VE

iGB L!VE organisers have unveiled designs illustrating the stunning new waterfront social and business networking feature which will be launched at July’s edition, the first to be held in London.
Situated adjacent to the historic Royal Docks, the London Waterfront Experience will involve an iGB L!VE take-over of the Waterfront Street Kitchen and Bar part of ExCeL’s ‘Immerse LDN’ Dock Edge entertainment district. It will include a series of entertainment activations including a centrepiece barge which will be moored at the edge of the dock.
Heralding the exciting new feature which represents a celebration of iGB L!VE’s relocation to London, Global Portfolio Director Naomi Barton said: “ With London’s July sun shining and temperatures reaching the mid-twenties, iGB L!VE’s Waterfront Experience will serve as a dynamic networking and social space. Open throughout the show it will provide a vibrant London-inspired ‘twist’ on the social and business opportunities that the industry loves about iGB L!VE.”
She added: “The London Waterfront Experience will enhance iGB L!VE’s unique chemistry and help deliver another world class event with all elements of the igaming industry ecosystem coming together in a city which is widely regarded as being the heart of the igaming industry.
“iGB L!VE 2025 will deliver unparalleled business opportunities with attendees having free access to the sector’s most influential brands and igaming professionals, occupying over 22,000 sqm of cutting-edge innovation and inspiration.”
iGB L!VE’s relocation to London will enable the event brand to continue its upward trajectory and achieve an ambitious four-year plan targeting 30,000 visitors and 550+ exhibitors/sponsors by 2028.
The post London Waterfront Experience unveiled for iGB L!VE appeared first on European Gaming Industry News.
Conferences in Europe
GR8 Tech to Share AI Insights at Prague Gaming & TECH Summit 2025

GR8 Tech, an award-winning provider of innovative technological solutions for the iGaming industry, will share its extensive AI expertise at the upcoming Prague Gaming & TECH Summit 2025.
Opening the event’s agenda, the panel discussion “The Rise of AI in Gaming: Friend, Foe, or Industry Game-Changer?” will feature Raid Arfua, Head of Artificial Intelligence at GR8 Tech, alongside other industry experts, delving into all the ways artificial intelligence is revolutionizing the gaming industry, reshaping everything from game design to player experiences and content creation.
Following the panel discussion, Raid will host the Hipther Academy Workshop “AI-Driven CRM in iGaming,” providing attendees with a clear understanding of how advanced ML models provide valuable insights, improve crucial CRM processes, and optimize overall strategies. The workshop will also explore the usage of AI Agents, demonstrating their role in improving CRM efficiency through seamless interaction with ML models.
“We at GR8 Tech approach technology such as AI with realism: while it is a very popular topic, full of buzzwords, the truth is that AI has been here for quite some time now. Instead of hyping it up as an emerging technology, we focus on the practical applications, case studies of how AI is implemented across our solution portfolio, and what real impact it is – and has been – driving for the operators’ businesses,” commented Raid Arfua.
Reflecting its industry-leading status, GR8 Tech has also been shortlisted for two GamingTECH Awards 2025 categories: Best Sports Betting Provider in CEE and Best Online Casino Provider in CEE. Winners will be revealed at the GamingTECH Awards Awards Party & Ceremony on March 25, 2025.
For more AI-driven insights and updates, connect with GR8 Tech on the website and LinkedIn. The
About GR8 Tech
GR8 Tech is an award-winning platform provider delivering tailored solutions for operators worldwide.
GR8 Tech’s core strengths lie in its robust technology and focus on a personalized approach based on business needs, geographic focus, or operational verticals. From comprehensive offerings like Hyper Turnkey to specialized solutions such as the Sportsbook iFrame, Infinite Casino Aggregation, or Platform Acceler8 set, GR8 Tech provides UNbeatable flexibility and performance to drive operators’ growth and success.
Trusted by top operators worldwide, GR8 Tech has over 45 successful cases and earned recognition as the Best Online Sportsbook Provider 2024 by SiGMA Award and Best iGaming Platform Europe 2025 by International Investor Awards.
The post GR8 Tech to Share AI Insights at Prague Gaming & TECH Summit 2025 appeared first on European Gaming Industry News.
Latest News
1spin4win launches St. Patrick’s Day slot: Clover Fest Hold and Win

Clover Fest Hold and Win welcomes players to the green-clad world of a mysterious Emerald Grove, inviting them to spend the international celebration of Ireland by spinning the magical reels. A field of shamrocks, a jolly leprechaun character, a rainbow, and a heavy pot of gold stand out immediately, making sure that players won’t have any doubts about what sort of slot they are spinning. The compact 3×3 reels give off intense lucky energy, boasting Wild four-leaf clovers, golden horseshoe symbols, and abundant juicy fruits.
The gameplay only adds to the atmosphere. Filling the grid entirely with the same symbol leads to a double payout, while snatching 3+ golden Coins kicks off the ever-popular Bonus game of Hold and Win with the x100 and x1,000 Jackpots. The stylish Mini Jackpot Coin is colored as a rainbow, perfectly matching the theme. Impatient players can begin the Bonus game immediately with the Buy Bonus.
The iGaming experience packs high volatility, a maximum multiplier of x1,500, 97.1% RTP, and 27 paylines.
This is not the first time 1spin4win has come out with a St. Patrick’s Day release. The provider’s portfolio features the Lucky Lady Bug slot and the hit series Lucky Clover — Lucky Clover 27, Lucky Clover 243, and Lucky Clover Spins. This is a part of 1spin4win’s established practice of regularly launching seasonal slots tied to major events.
Olga Bogdanova, the Art Director at 1spin4win, commented, “Releasing slots for St. Patrick’s Day has become our studio’s great tradition. Such titles remain popular among players even after the holiday. Clover Fest Hold and Win features a bright and cheerful design, and we hope players will enjoy it.”
Learn more about 1spin4win’s seasonal offers here.
youtube.com/watch?v=ygbK7LMR1lM
The post 1spin4win launches St. Patrick’s Day slot: Clover Fest Hold and Win appeared first on European Gaming Industry News.
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