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Global financial services company Trust Payments optimises Productivity and Efficiency with help from iMovo Limited.

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Trust Payments have recently engaged with iMovo to enhance the corporate Salesforce implementation, this being the world’s foremost Customer Relationship Management platform.

Trust Payments, a global financial services company with presence in Malta and over 20,000 customers around the world, offer flexible and international service for payment service providers.

This Salesforce CRM platform has been in place since 2017 and, as a result of the recent enhancements and customisations, Trust Payments is already seeing considerable improvements in staff productivity and efficiency through having efficient and effective processes and application integrations.

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As a growing company with operations around the globe, Trust Payments faced challenges automating their processes and workflows, especially when assessed against the ever-changes requirements of a dynamic business environment. The final decision to engage an external service provider was driven by the fact that the company required up-to-date, high-quality and highly trained Salesforce development resources and skills.

As certified Salesforce consultants and experienced digital transformation partners, iMovo digitally transformed their processes; from paper-based applications to digital alternatives that exploit the power of Salesforce modules and functionality. The newly implemented Salesforce platform ensures that business growth does not disrupt the customer experience. Moreover, having dedicated Salesforce resources such as iMovo enables quicker automation and frees up time of in-house staff for other activities.

The automation of various processes drastically improved the team’s performance. This engagement has created the path to optimum effectiveness; enhancing staff productivity and the speed at which projects are completed.

iMovo’s engagement is an ongoing one, and Trust Payments have in-house Salesforce development resources that handle spikes in business volume and adapt to growth. Commenting on this engagement, Marco Mercieca, Project Manager at Trust Payments stated that “Working with iMovo has been so far a very positive experience. The team is highly experienced in their field of work. Their approach makes it very comfortable for us to work with them, and we appreciate that iMovo can provide us the flexibility we need. We hope that this relationship continues over time.”

Having a reliable, ethical minded external provider is always the best option. Apart from cost savings, the company would benefit from sharing of knowledge, know-how, and process best practices, and a long-term plan for growth.
As part of the work related to compliance, iMovo assisted Trust Payments with the automation of processes related to the Know Your Client (KYC) Compliance requirements.

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Other than automating the processes to ensure efficiency across the process, iMovo also assisted in the automatic validation of client information to include:
• Webshield Verification
• International Match Verification
• International CreditSafe Validation

In this way, a new customer can be checked and validated automatically across with minimal human intervention and the risks inherent without such processes.

A company such as Trust Payments that relies on Salesforce to manage global customers, benefits greatly from a Salesforce roadmap to streamline and grow different areas of the business. In fact, together with iMovo’s expert input they have gained the correct understanding of the available options and created a long-term vision for Salesforce.

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Bragg Gaming Group

Bragg Gaming Enters into Online Casino Content Agreement with Canadian Operator Loto-Québec

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Bragg Gaming Group has announced that it has entered into an online casino content agreement with Canadian operator Loto-Québec, the only 100% legal and local casino site in the province of Québec. The agreement marks the expansion of Bragg into its second Canadian province, following Bragg’s prior entry into Ontario in March 2022.

Pursuant to the agreement, Loto-Québec will benefit from access to exclusive content, including titles from Bragg’s in-house proprietary content development studios, a roster which includes Atomic Slot Lab and Indigo Magic, through Bragg Gaming’s Remote Games Server (RGS) technology, delivered via the Bragg HUB platform.

In addition, Loto-Québec players will also be able to access on lotoquebec.com titles from multiple content partners under the Powered By Bragg program, including King Show Games, Bluberi, Incredible Technologies and Sega Sammy Creation.

All content delivered on the Bragg HUB comes with the company’s Fuze promotional tools as standard which offer player engagement features on games such as free rounds, jackpots, tournaments, and quests.

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The agreement with Loto-Québec’s online casino supports Bragg Gaming’s strategic goals by accelerating the growth of utilization of Bragg’s exclusive and proprietary content, and the diversification of revenue through expansion into North American markets.

Garrick Morris, Senior Vice President, Commercial, US and Canada at Bragg Gaming Group said: “It’s fantastic to see Bragg’s content expand into our second Canadian province. Loto-Québec is a strategic partner, and we are excited to see our proprietary games as well as exclusive content from our partners live and available to Loto-Québec players. We look forward to developing our relationship as a key supplier to Loto-Québec as we continue the roll-out with regular new game releases planned.

“We’ve enjoyed strong growth in North America over the past 12 months and I am pleased to further support this momentum with this successful launch in Québec. I would like to thank the Loto-Québec and Bragg teams for making this happen.”

François Hardy, Senior Director of Product and Innovation at Loto-Québec, said: “At Loto-Québec, we are always looking for new and exciting ways to entertain our players. Bragg perfectly aligns with this vision, enabling us to provide a refreshing and dynamic experience to our players.”

The post Bragg Gaming Enters into Online Casino Content Agreement with Canadian Operator Loto-Québec appeared first on Gaming and Gambling Industry in the Americas.

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Coalition for Fantasy Sports

Coalition for Fantasy Sports Welcomes Splash Sports as its Newest Member

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The Coalition for Fantasy Sports (CFS) has welcomed Splash Sports as its fifth and newest member, alongside PrizePicks, Underdog Fantasy, Betr, and Dabble. This strategic partnership further solidifies the organization’s position as the premier voice in protecting innovation and consumers in the fantasy sports industry.

By joining forces with the Coalition, Splash Sports reinforces its commitment to promoting a safe, innovative, and enjoyable fantasy sports experience. Together, they will advocate for informed policies, industry-leading responsible gaming practices, and consumer-centric regulations that foster growth and innovation in the industry.

“Fantasy sports continues to evolve, and with the addition of industry leaders like Splash Sports, our coalition is stronger than ever. Together, we will continue to advocate for smart policies that allow fantasy sports to thrive while prioritizing consumer protection and innovation,” said Coalition Executive Director JT Foley.

“Splash Sports is excited to join forces with the Coalition for Fantasy Sports, an organization that shares our passion for responsible and innovative fantasy sports gaming. Together, we will work to protect and grow the fantasy sports industry, ensuring that consumers have access to a safe, enjoyable, and innovative experience,” said Joel Milton, co-founder and CEO of Splash Sports.

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The post Coalition for Fantasy Sports Welcomes Splash Sports as its Newest Member appeared first on Gaming and Gambling Industry in the Americas.

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Alex Dixon

Resorts World Las Vegas Appoints Carlos Castro as Chief Operating Officer and Chief Financial Officer

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Resorts World Las Vegas has appointed Carlos Castro as Chief Operating Officer and Chief Financial Officer. In this role, Carlos will lead the resort’s financial strategy, operational execution, and long-term growth initiatives, ensuring continued success as a premier hospitality and entertainment destination on the Las Vegas Strip.

“Carlos is joining Resorts World Las Vegas at a pivotal time, as we continue to invest in the future of this property and solidify our place as a top-tier destination. His depth of experience in financial leadership and operations will be instrumental as we execute our strategic vision and drive long-term success. We are confident in his ability to help shape the next phase of growth for Resorts World Las Vegas,” said Jim Murren, Chairman of the Board of Directors for Resorts World Las Vegas.

As COO and CFO, Carlos will oversee strategic planning and direction, investment activities, and operational efficiencies, ensuring the resort remains competitive in the industry. Focusing on long-term growth, he will collaborate with the leadership team to expand offerings, enhance guest experiences, and solidify the resort’s standing as a leader in luxury and entertainment.

Carlos has extensive experience in hospitality finance and operations having held senior leadership positions at Hilton Hotels Corporation, Caesars Entertainment, and MGM Resorts International. As Senior Vice President and CFO at Aria Resort and Casino, Carlos led the property to record profitability through innovative operational initiatives, sound capital investments, and effective cost management. His expertise in managing large-scale resort operations and financial growth strategies positions him well to guide Resorts World Las Vegas into its next phase.

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“Resorts World Las Vegas is an incredible property, and I am honored to take on this role. I look forward to working with our team to drive financial excellence, enhance our guest experience, and support the continued success of this extraordinary property,” said Castro.

“Carlos brings extensive financial and operational expertise that will be invaluable as we continue to elevate Resorts World Las Vegas. His leadership will play a key role in driving financial performance, enhancing operational efficiencies, and positioning the property for sustained growth and innovation,” Alex Dixon, CEO of Resorts World Las Vegas, said.

The post Resorts World Las Vegas Appoints Carlos Castro as Chief Operating Officer and Chief Financial Officer appeared first on Gaming and Gambling Industry in the Americas.

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