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Compliance Updates

Invitation BOS webinar on bonus regulation

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Learn all about the Swedish bonus regulations! The do’s and don’ts of what gambling companies can offer their customers under the regulations. Welcome to a BOS webinar in cooperation with law firm Westerberg & Partners Advokatbyrå on the theme: Bonuses on the gambling market – what is the legal position in Sweden?

Thursday December 3, 11 am-12 pm CET

The Administrative Court in Sweden rendered verdicts in four cases earlier this year on the rules in the Gambling Act of what constitutes a bonus and the dividing line between lawful welcome bonuses and unlawful bonuses. At least three additional cases will be examined by the Court in the near future. Two of the cases have been appealed to the Administrative Court of Appeal. An additional case has been examined by the Patent and Market Court regarding the legal restrictions on the marketing of bonuses. The case partly confirms and partly contradicts what the same court stated in the first judgment on the issue last year.

We bring clarity to the courts’ reasoning and verdicts with support from Westerberg & Partners Advokatbyrå and its lawyers Stefan Widmark, Bodil Ehlers, Petter Larsson and Josefine Lindén. They will guide us towards an increased understanding of the regulations on bonuses, conditions for bonuses such as requirements on use, time limits, including the admissibility on, inter alia, the following offers:

  • VIP-schemes
  • Loyalty programs
  • Recurring deposit bonuses
  • Offers of recurring bonuses when depositing funds
  • Offers of recurring cashbacks
  • Weekly free games
  • Recurring free spins

In addition – as a bonus – we offer concluding reflections from the CEO of Åland based gambling company Paf Christer Fahlstedt. Paf operates in many jurisdictions. How well does the Swedish bonus regulation work compared to other jurisdictions? Has Sweden found the perfect balance between costumer protection and profitability?

The webinar will be held in English. RSVP no later than December 2 to [email protected]

The webinar is not exclusive for BOS members but open to all interested. A link to the webinar will be distributed on December 2.

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Australia

VGCCC Fines Werribee RSL for Self-exclusion Failures

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The Victorian Gambling and Casino Control Commission (VGCCC) has fined the Werribee RSL $30,000 for failing to prevent 2 self-excluded customers from gambling.

VGCCC CEO Suzy Neilan said: “This is the first time the VGCCC has taken disciplinary action against a club or hotel for self-exclusion breaches.

“Self-exclusion programs empower people to manage their gambling by registering to be temporarily or permanently blocked from entering gambling areas of clubs, pubs and casinos.

“By failing to respect a person’s decision to self-exclude, a venue may put customers who have decided to take a break from gambling, or quit altogether, at risk of experiencing gambling harm.”

In January 2024, the VGCCC received an anonymous tip-off that a self-excluded person entered the Werribee RSL gaming room and used the poker machines. The venue self-reported a second breach in May 2024, after realising a different customer had gambled at the venue on at least 4 occasions between February and May 2024.

Ms Neilan said: “Taking disciplinary action is the last resort. We would prefer venues take their harm minimisation responsibilities seriously by complying with their legal obligations, including through the effective implementation of tools like self-exclusion.

“Venues and their staff are the last line of defence for self-excluded customers, who should be able to trust that their decision to self-exclude will be respected. They must have the appropriate controls in place to prevent self-excluded people from entering gaming rooms.”

The VGCCC acknowledged that Werribee RSL cooperated with the investigations and has since taken steps to strengthen its procedures. These include improved and regular staff training, daily audits of the self-exclusion register and greater use of technology to identify self-excluded customers who attempt to enter the gaming room.

This remedial action was taken into consideration in determining the amount of the fine.

The post VGCCC Fines Werribee RSL for Self-exclusion Failures appeared first on European Gaming Industry News.

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Compliance Updates

Konami Gaming Awarded Gaming-related Vendor License in the UAE

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Konami Gaming Inc. announced successful completion of Gaming-related Vendor Licensing in the United Arab Emirates (UAE), a key emerging market for commercial gaming. Konami Gaming is among the first in the industry to be awarded a Gaming-Related Vendor License by the General Commercial Gaming Regulatory Authority (GCGRA), an independent entity of the UAE Federal Government with exclusive jurisdiction to regulate, license, and supervise all UAE commercial gaming activities. A leading global provider of casino games and casino management systems, Konami has been awarded official license to serve the UAE’s developing gaming market with its award-winning products and services.

“Since Konami Gaming’s inception, our global growth has been achieved with an unwavering commitment to compliance. As the United Arab Emirates expands its economy to the regulated commercial gaming space, Konami is dedicated to supporting this market with the same integrity, innovation, and excellence we bring to all 431 gaming jurisdictions we serve worldwide,” said Tom Jingoli, president & chief operating officer at Konami Gaming.

For a quarter century, casino players have enjoyed Konami Gaming’s slot machines for the Class III gaming space, in which game outcomes are determined by random number generators (RNG). The company has since expanded its world-famous casino entertainment to online gaming and a variety of central determination market sectors. Additionally, Konami Gaming has spent over 20 years delivering its industry-leading SYNKROS casino management system to some of the largest and most diverse gaming destinations on earth, with ultra-reliable 99.99% uptime.

The post Konami Gaming Awarded Gaming-related Vendor License in the UAE appeared first on European Gaming Industry News.

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Australia

ACMA: ReadyBet Breaches Gambling Self-exclusion Rules

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The Australian Communications and Media Authority (ACMA) has issued ReadyBet with a remedial direction after the company marketed to customers who had registered with BetStop – the National Self-Exclusion Register (NSER).

An ACMA investigation found ReadyBet sent 273 texts and push notifications from its mobile app to self-excluded individuals.

Separately, the company also failed to promote the NSER in 2342 push notifications despite it being mandatory to promote BetStop in any marketing electronic messages.

The ACMA issued the remedial direction so that ReadyBet takes action to prevent it breaching the rules in the future.

Under the remedial direction, ReadyBet must commission an independent review of its marketing systems, including its use of third-party suppliers.

ReadyBet must also engage a provider to deliver training to its staff to avoid messages being sent to self-excluded individuals.

The ACMA may seek civil penalties if ReadyBet does not comply with the remedial direction.

The post ACMA: ReadyBet Breaches Gambling Self-exclusion Rules appeared first on European Gaming Industry News.

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