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Survey Reveals Concerns About Emerging Gambling Platforms

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The International Association of Gaming Regulators’ (IAGR) report Gambling and gaming – blurred lines was recently released, revealing global concerns about emerging forms of gambling.

The report found social gaming, skins betting, loot boxes and esports betting have become increasingly prevalent internationally with regulators from across the world receiving complaints from consumers.

IAGR President, Paul Newson, said the survey, completed by representatives from 30 jurisdictions, reveals escalating concerns around the convergence of gambling and gaming.

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‘IAGR’s latest report highlights the prevalence of consumer complaints and regulatory concerns arising from the confluence of gambling and gaming and agreement that gambling regulators should play an active role to monitor and contribute to better regulation of the sector.

‘The report also reveals the complexity in jurisdictional regulatory frameworks and associated challenges around establishing international standards and best practice. Perhaps best highlighted by the mixed views and approaches to regulating loot boxes.

Chair of the IAGR, Statistics Sub-Committee, James Green, said the survey highlighted common challenges and eagerness for gambling regulators to collaborate.

“With 80% of respondents agreeing that gambling regulators should work together to monitor these forms of gambling, very clearly our members see collaboration as essential to safeguarding their communities,” Mr Green said.

The full report is available from the IAGR Website.

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IAG​R consists of representatives from gaming regulatory organisations throughout the world and aims to advance the effectiveness and efficiency of gambling regulation.

This survey is the first in a series of thematic reports intended to complement the annual Gambling Regulation Survey conducted by IAGR’s Statistics Sub-Committee. IAGR welcomes feedback on the content of this report, or ideas for future IAGR statistics work.

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IGT Achieves Improved ESG Score from FTSE Russell

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International Game Technology PLC announced that it has achieved an environmental, social and governance (ESG) Score of 4.3 out of 5.0 from FTSE Russell, positioning IGT in the 97th percentile within the Travel and Leisure sector of FTSE Russell’s ESG Scores. This was an improvement from IGT’s previous ESG Score of 4.2 out of 5.0 in 2023, demonstrating its ongoing commitment to enhancing ESG performance.

“As a company committed to continually elevating our sustainability practices and leadership, IGT is proud to once again achieve an improved ESG score from FTSE Russell. Through our global Sustainable Play program, we execute sustainable practices and policies throughout our company and this improved score validates our ongoing efforts,” Wendy Montgomery, SVP of Marketing, Communications and Sustainability at IGT, said.

FTSE Russell’s ESG Scores and data model allows investors to understand a company’s exposure to, and management of, ESG issues in multiple dimensions. The ESG Scores are comprises an overall rating that breaks down into underlying pillar and theme exposures. Scores built on over 300 individual indicator assessments are applied to each company’s unique circumstances. The ESG Scores align with the UN Sustainable Development Goals (SDGs), all of which are reflected in FTSE Russell’s ESG framework.

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Super Group Appoints Merrick Wolman to its Board of Directors

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Super Group has appointed Merrick Wolman to its Board of Directors, effective from February 18, 2025.

Mr. Wolman is the Chief Executive Officer of a global finance company and has worked closely with the Super Group executive team for over two decades.

Neal Menashe, Chief Executive Officer of Super Group, said: “We are very pleased to welcome Merrick to the board. His deep understanding of the gaming industry, alongside his wide range of experience in executive roles, will be of great value as we continue to pursue our global growth strategy and build on our successes to date.”

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This appointment brings the total directors on Super Group’s board to nine, including five independent directors.

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Kindred Reports Decline in Revenue from High-risk Players for Q4 2024

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Kindred Group has reported decline in its share of revenue from high-risk players for the fourth quarter 2024 at 2.7% (Q3 2024 3.2%). The percentage of detected customers who exhibited improved behaviour after interventions showed an improvement at 92.2% (compared to 87.3% in Q3 2024). This positive trend is mainly the result of stricter measures across key markets, improved internal processes, as well as the exit from non-locally licensed markets as part of to the acquisition by La Française des Jeux (FDJ) in October 2024. This shift reflects Kindred’s broader commitment to maintaining high regulatory standards and fostering safer gambling practices.

“It is pleasing to see the decline in high-risk revenue during the fourth quarter of last year. We know that the share fluctuates between quarters, but the long-term trend is showing a steady decline. We remain dedicated and focused on improving our systems and processes to ensure we offer our customers a safe and fun experience,” Esther Scheepers, Head of Responsible Gambling at Kindred Group, said.

“The increased focus on responsible gambling by regulators and the industry is welcomed. From our end, we see that by combining our expertise with emerging technologies, we can further enhance detection capabilities. We are currently working on our existing detection system in combination with an additional system that will enable us to integrate more robust compliance features and optimize our overall approach to safer gambling. Furthermore, we are exploring opportunities to expand our research efforts, aiming to support data-driven discussions and looking at emerging trends in consumer protection. All these aspects are important to protect the integrity of the licence model and maintain a level playing field,” Esther Scheepers added.

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