SOFTSWISS, a leading global provider of iGaming software, has launched Player Chat, a new feature enabling real-time communication among players within the SOFTSWISS Sportsbook. This addition aims to create a more interactive and engaging betting environment.

According to the SOFTSWISS iGaming Trends 2025 Report, fostering a sense of community through social features, such as in-game chat rooms and forums, enhances player engagement and loyalty as players feel more connected to the platform and each other.  Player Chat encourages players to remain on the platform by facilitating real-time discussions, potentially increasing betting activity and fostering a sense of community. This social integration is anticipated to enhance player retention and attract new users through organic growth.

Player Chat allows users to join chat rooms specific to sporting events, facilitating discussions, sharing predictions, and celebrating wins in real time. Players can personalise their experience by setting nicknames and avatars, and utilise various communication tools such as messages, reactions, emojis, stickers, and message translations. 

Chat administrators have access to moderation tools, including content filters, reporting systems, and the ability to send links, polls, quizzes, or marketing offers to enhance interaction. Additionally, administrators can reward active participants with badges, fostering a safe and engaging community.

Alexander Kamenetskyi, Head of SOFTSWISS Sportsbook, noted: “We’ve introduced Player Chat to make our platform more interactive. By enabling players to communicate during events, we’re aiming to enhance their overall experience and build a stronger community. We provide players with a space to engage in social gaming activities and offer operators a convenient tool for player interaction.”

This development follows the recent launch of the Sportsbook Network Jackpot, a progressive jackpot system designed to unite multiple brands in an exclusive network campaign with a shared prize pool. The Network Jackpot aims to boost player engagement and satisfaction by offering greater rewards without additional individual costs.

The SOFTSWISS Sportsbook will showcase the Player Chat feature at the upcoming SiGMA Americas Summit exhibition. Attendees are invited to visit Stand M85 to learn more about how it enhances the sports betting experience. Notably, Rubens Barrichello, Non-Executive Director in Latin America at SOFTSWISS, will be part of the team and is scheduled to deliver a keynote address at the conference. 

About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 27,800 casino games, the Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team counts over 2,000 employees.

Leading iGaming content provider Spinomenal has released its cool new slot, City Heat. The game joins Spinomenal’s Adventures series to celebrate the tropical nightlife vibe celebrated in luxurious Miami.

A stunning beachside cityscape at sunset lined with palm trees creates an inviting scene for players to jump into the action. City Heat’s Wild symbol is represented by a chic lady and will count for all symbols except free spins and bonus symbols. Finding five wild symbols on a winning line returns x1,000 the bet. Pink flamingos, diamond rings, suitcases of cash and flamboyant cocktails make up the other high-value symbols.

Three or more scattered Free Spins symbols will trigger the free spins, but these symbols will appear in the base game on reels one, three and five.

City Heat also has the Countdown Wild, which comes into play once the reels have stopped. If there are any countdown Wild symbols on the screen, the game will enter a respin mode. Here the countdown Wild will remain in place until the next re-spin and the counter will decrease by one. Once there are no countdown wilds with count bigger or equal to 1 on the slot the re-spin mode will end. These can only appear on reels one, three and five in the base game and re-spin mode.

Players can also enjoy the Mystery symbols feature. Once the reels stop, if there are mystery symbols, they will uncover and reveal one random symbol, except bonus, wild or free spins symbols.

Free Spins will activate with three or more Scattered Free Spins. During free spins, the wild symbol expands on one reel and remains until the game ends. Upon activation, players select one from five options, each determining the reel for the stacked wild and the number of free spins awarded.

Three or more scattered bonus symbols trigger the bonus game. Players get three spins on a 3-level fortune wheel to win multipliers, extra spins, or level-ups. Advancing levels increases prize values. A level-up awards an extra spin, and after all spins are used, players receive the total collected winnings.

Spinomenal CO-CEO, Omer Henya commented: “City Heat turns up the thrill with neon-lit streets, luxury vibes, and feature-packed gameplay. Spin through the city’s pulse with expanding wilds, mystery symbols, and high-energy free spins—where fortune shines as bright as the skyline.”