

Industry News
Containment and risk of gambling addiction: ARJEL’s advice to retain control over your game
In this period of containment, the offer of sports and horse betting is extremely limited. As a result, ARJEL notes that players tend to refer massively to poker, which even attracts new players. Other players might be tempted to play on the illegal offer which continues to offer some bets but mainly casino games (slot machines). Echoing operators’ initiatives in the area of responsible gambling, ARJEL remains particularly attentive to the risks of excessive gambling and advices players to keep control of their gambling so that it remains a recreational leisure activity.
ONLINE POKER
For several weeks now, ARJEL has observed that poker is attracting more players and in particular new players, a more intensive practice and a GGR (Gross Gaming Revenue) which has increased significantly in recent weeks.
This significant increase of online poker has led ARJEL to call on operators to be very vigilant. As such, operators should not multiply incentives to gambling by bonuses. Moreover, they must be particularly vigilant with players whose behaviour could reveal a loss of control and approach them to provide them with prevention advice. Licensed online poker operators offer poker players ways to stay in a recreational game.
The player can do this on the online poker website:
➢ Set his limits in terms of deposit on his account and the limit in terms of stake for each gambling action
➢ Set a limit on his playing time with some online poker operators. This option will soon be extended to all poker operators
➢ Exclude themselves for a limited period of time when they feel they are losing control of their game.
ARJEL’S TIPS FOR KEEPING THE GAME AS A LEISURE ACTIVITY
To control your game, you have to:
➢ Set a budget and stick to it
➢ Set a time limit
➢ Alternate leisure activities
➢ Accepting losses and knowing when to stop. Don’t try to “make it up”
➢ Don’t overestimate your expertise
➢ Take regular breaks to take a step back
➢ Know how to stop playing when you no longer enjoy it
Remember that :
➢ You don’t make a living from gambling
➢ It is not because you won at the beginning that you are stronger than chance. Gambling is always based on chance
➢ Chance is present in sports competitions, poker and even more so in lotteries.
EXISTING TOOLS AND SUPPORT RESOURCES
In order to evaluate its gambling practice, ARJEL offers on EVALUJEU site an anonymous test and adapted advice.
http://www.evalujeu.fr/static/
Help organizations
If gamblers feel that they are in difficulty with gambling or if they have questions about their practice, there are specialized organizations to answer their questions or those of their entourage, and to accompany them if necessary.
Joueurs Info Service, the national information and prevention service on drugs and addictions, answers by chat, by telephone.
SOS joueurs, a non-profit association that offers psychological, legal and social support to players and their families.
ILLEGAL OFFER
The feeling of boredom caused by the containment and the suspension of the majority of sports competitions could encourage some players to turn to the illegal offer.
ARJEL recalls that no site offering casino games and slot machines is legal in France. Many players who visit these illegal websites never get their winnings paid and are not protected if they lose control of their game. It is also possible that some of the sports competitions offered for betting may in fact be fake competitions.
The greatest caution is needed with online slot machines, which are among the most addictive games available.
To be protected, players must play on ARJEL-approved websites, a list of which can be found here:
Industry News
The 8th AskGamblers Awards Officially Enters the Voting Stage

AskGamblers has announced that the final voting stage of the 8th annual AskGamblers Awards has started.
The voting phase kicked off on 28 April, and will last until the award ceremony scheduled for 12 June.
As in previous editions of the Awards, players can cast their votes for one of the top 10 finalists in the following categories: Best Casino, Best New Casino, Best Sportsbook, Best New Slot and Best Software Provider.
The Best Crypto Casino, Best Partner and Best Manager categories will traditionally be chosen by the AskGamblers team. This year’s edition introduces a new category, the Superstar Award, a crown achievement handed out to one operator that best represents the values of brands, whose laureate will also be chosen solely by AskGamblers.
Another novelty in this year’s Awards cycle is the Forum vote: the votes from the members of AskGamblers Forum will be counted towards the final tally of votes as a separate voting tier.
Commenting on the launch of the 8th AskGamblers Awards voting stage, Dijana Radunović, General Manager at AskGamblers, said: “Now that we have the finalists, we are entering the final stages of preparation for our biggest night of the year. To say that we are excited about the 8th edition of the AskGamblers Award would be an understatement.”
“As everybody in the team is working tirelessly to make the gala ceremony a night to remember, we invite our players to do their bidding: to give a vote to their favourite contestants and help us choose the rightful winners in the five categories that are open to public vote,” Radunović added.
Before the award ceremony on 12 June, AskGamblers will host the traditional Charity Night on 11 June, where the partners will bid for positions on the website, with the money raised allocated to a humanitarian cause.
The post The 8th AskGamblers Awards Officially Enters the Voting Stage appeared first on European Gaming Industry News.
Industry News
Flexion Reports Revenue Increase of 9% for 2024

Flexion, the games marketing company, has announced that its revenue grew 9% to year-end December 2024. The growth is attributed to the Company’s success in the alternative app store market.
Since its IPO in 2018, the company has built a well-positioned games marketing business around the alternative stores and grown annual revenue 50-fold to almost US$100 million. Its game portfolio represents several billion US$ in gaming IP for alternative market partners like Samsung, Amazon, Huawei, OneStore and Xiaomi.
“With the Digital Markets Act (DMA) coming into force in Europe and recent legal actions in the US, mobile game developers have felt a new-found freedom to explore their market options. We’ve already moved beyond the era when Google and Apple controlled everything. Developers are looking for alternatives that offer better margins, and additional audiences and revenue. Partnering with Flexion opens up a range of market channels with very little up-front investment,” said Jens Lauritzson, CEO of Flexion.
Flexion currently distributes more than 30 high-profile titles on the alternative stores. Top-tier games in the Flexion portfolio make on average US$ 10 million a year based on Q4 2024 run rate. That’s income in addition to their Google and Apple revenue with a business model that adds little to their costs.
In Q4 2024, Flexion-serviced games were, on average, generating 9.3% through the alternative stores of the revenue they made on Google Play. This is a significant boost for Flexion’s partners without major costs or effort.
“If you scale for the size of the stores, the alternatives massively out-performed Google in Q4 for our games. This is exciting both for Flexion’s business and for the future of the games industry as a whole. We’re seeing the beginning of a sea change in games marketing,” Jens said.
“We’re seeing just the beginnings of a major shift in how top-tier developers address their markets. Using Flexion to access alternative stores is an easy first step into the post- Google and Apple world. Many developers are already looking at their options beyond that and Flexion will be right there with them providing the technology and expertise they need to maximise the potential of their games,” Jens added.
The post Flexion Reports Revenue Increase of 9% for 2024 appeared first on European Gaming Industry News.
Industry News
Players Reclaim Close to $7M Through AskGamblers Complaint Service in 2024

The latest AskGamblers Complaint Service report for 2024 has officially been released. The comprehensive report highlights the most important accomplishments and records of the AskGamblers Complaint Service team for the previous year.
In 2024, The AGCS team (formerly known as AGCCS) managed to return $6,890,547.11 to players. Over 7259 players turn to AskGamblers, submitting complaints against 1114 casino brands. Out of all the accepted and processed complaints, the team had a 68% resolution success rate. One of the notable milestones that reached was returning a total of $70 million to the members.
Dijana Radunović, General Manager at AskGamblers, said: “It’s amazing to see the trust players put in us year after year, and we’re able to repay them by helping them recover their funds from operators or solve other related issues. We’ve had another successful year, with a few records broken and amazing milestones achieved and we can’t wait to see what lies in store in the years ahead.”
The post Players Reclaim Close to $7M Through AskGamblers Complaint Service in 2024 appeared first on European Gaming Industry News.
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