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NSoft’s Betting Terminal BackOffice – an irreplaceable admin tool

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4 years ago

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The other side of SSBTs: NSoft’s Betting Terminal BackOffice – by Dario Šaravanja, Product Manager at Seven Sportsbook Platform 

Self-Service Betting Terminals, or simply SSBTs, are well known in the global betting industry for ages.

With the advancing technology and fresh ideas, SSBTs are constantly upgrading, and the betting operators have recognized their potential.

SSBTs are not just for punters

Betting terminals are considered to be a critical asset for enriching the offering, hence diversifying monetary streams. They are not necessarily bound to the specific premises. This feature makes betting terminals perfect for extensive punter outreach even outside of betting shops.

Having said that, there is one aspect of betting terminals that is often overlooked. We are talking about the administration here: how betting operators keep track of daily operations. In other words, what closes the gap between SSBTs, punters, operators and management? Our answer to that question is Terminal BackOffice, and NSoft’s clients seem to love it.

Closing the gap

Terminal BackOffice, abbreviated as TBO, is an integral part of the NSoft software for betting terminals. It stands as a “behind the scenes” application punters are unaware of, dedicated to making life easy for the operators and management. Think of daily transactions, processed tickets, terminal reports, operator shifts and access cards, terminal’s hardware configuration, maintenance mode, billing information per terminal, balance recovery, and much more. All of those things are part of the terminal back office.

Betting Terminal BackOffice system has been made with all of the users in mind. We improve the system constantly in alignment with the rest of our software solutions and clients’ needs, ensuring nothing is left out.

NSoft’s global expansion confirmed the importance of such functionalities regardless of where the clients come from or where they locate SSBTs. Reasons are various yet mutually shared – common pain points include the complexity of managing terminal operations, diverse hardware, lack of per terminal insight and low sense of managing. TBO tackled those issues by leveraging software solutions for providing insight into each SSBT at any time from anywhere (physically or remotely), providing a supreme sense of management, as well as balancing technical complexity and ease of use.

A must-have for a land-based business

Terminal BackOffice comes with NSoft’s sports betting platform – Seven. The system is independent of the SSBTs’ brands meaning it is robust enough that can be a part of the  STARK’s terminals – NSoft’s hardware unit – or any 3rd party terminals running Seven platform.

TBO offers content in accordance with allowed permissions for each operator or manager. This business logic ensures operational safety as responsible managers can neatly set permissions for their personnel from the permission pool.

Content and related actions are visually organized per domain for smooth navigation. Domains include Card Operations, Tickets, Wallet, Billing, Reporting, Options and Settings.

  • Card Operations section incorporates management of operator cards and their holders. Cards can be used for faster log-in inside TBO via card readers.
  • Tickets section offers the creation of vouchers and a view of processed tickets on the SSBT per each active product, with options to check their statuses, print copies, cancel or pay them out.
  • Wallet and Billing domains consist of different wallet types, such as operator and terminal wallets. It is a collection of money flow information, shift management, SSBT transfers and transactions, billing details and billing profit information.

Consists of different Wallet types

  • Reporting provides different types of reports, from profit, balance to turnover. Depending on the nature of the report, data is sorted per product and/or in total.
  • Options and Settings wrap up various hardware/software options regarding connected peripheral devices, such as money acceptors, printers and scanners, touchscreen calibration, theme settings, landing page and service mode of betting terminals.

Options -overview

Besides mentioned functionalities, TBO also incorporates the logic of safe balance recoveries after power loss or similar unwanted events.

A reliable system to meet customer-first philosophy 

Terminal BackOffice is a backbone of betting operators’ day-to-day business activities when it comes to this channel. The front: flashy design, a wide range of games, simple UX together with the quality hardware is incomplete without a simple management interface. The betting operators, and any business really, nurture the philosophy: customer first. In order to meet this goal, the operator has to have a strong reliable system to keep things run smoothly.

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Community Mitigation Fund

Massachusetts Gaming Commission Awards $22.8 Million in Grants from Community Mitigation Fund

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August 1, 2025

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Following approval during a series of public meetings, the Massachusetts Gaming Commission (MGC) announced that nearly $22.8 million in Community Mitigation Fund (CMF) grants have been awarded to various municipalities and other eligible entities across Massachusetts.

Since its inception in 2015, the MGC has awarded approximately $79.5 million in grants from the CMF. Established by the gaming law, this fund assists host and surrounding communities, along with other qualified applicants, in offsetting costs related to casino construction and operation. Grant awards support a broad spectrum of community needs, including education, transportation, infrastructure, housing, environmental issues, public safety, emergency services, and gambling harm reduction.

“The Massachusetts Gaming Commission is committed to maximizing the value and minimizing the harms of legal gambling, and this includes the impacts on the host and surrounding communities,” said MGC Chair Jordan Maynard. “On behalf of my fellow Commissioners, we are proud to support projects across the Commonwealth that seek to improve public safety, assist with community planning, reduce gaming harms, enhance workforce development initiatives, and mitigate traffic and road safety issues. We have seen firsthand the impact of the Community Mitigation Fund and look forward to the completion of each project.”

The CMF review team conducted a thorough evaluation of all applications to ensure compliance with the FY2026 CMF Guidelines, making recommendations to the Commission during several public meetings throughout the spring of 2025. Following deliberation on those recommendations, the Commission voted to award the following grants:

Region A – Municipal and Regional Grants

 

MUNICIPAL GRANTS

Everett

Award: $2,453,500
High Rise Fire Training – This project funds high-rise emergency response training for personnel, with backfill and overtime support, to ensure readiness for complex incidents.

LAN Tel Video and Police Radios – This project funds additional video cameras along the Riverwalk and dock behind the casino, and 10 dual-band radios for coordination with the Gaming Enforcement Unit.

Land & Water Police Patrols – This project funds additional overtime for land-based public safety near the casino during peak times and for maritime operations between Memorial Day and Labor Day.

Fireboat Training – This project provides Fire Boat Operator training, covering boat readiness, personal survival, in-water skills, maritime fire suppression, and a full-scale exercise.

Analysis/Design of Mobility Networks and Infrastructure – This project supplements a $1.5 million MassWorks grant to assess infrastructure, including roads and sidewalks, and to design and permit upgrades for current and future development.

Everett Square Sidewalk and Street Reconfiguration – This project provides additional funding to reconfigure Everett Square’s roads and sidewalks, enhance pedestrian and signal infrastructure for better transit service, and improve green and open space.

Lower Broadway Bus Priority RAISE Grant Support – This project funds data collection and property research to identify Right-of-Way needs for Everett’s $22 million RAISE Grant project to build transit priority lanes on Lower Broadway.

Reuniting Neighborhoods and Communities – This project provides matching funds for a $1.5million federal grant to develop concept designs for transit and roadway improvements around Sweetser Circle, reconnecting Everett’s upper and lower Broadway neighborhoods.

Boston

Award: $2,607,000
Public Safety Training and Strategy – This project supports Boston Police Department’s public safety strategy for casino-related impacts, funding personnel, overtime for specialized units, training, surveillance equipment, and administration costs.

Bikeshare Expansion in Charlestown – This project is for the purchase and installation of four additional bikeshare stations in Charlestown to improve alternative transportation modes to the casino.

Boston Harborwalk Extension Construction – This project is for the construction of a missing section of the Boston Harborwalk which will help improve bicycle and pedestrian access in Charlestown and to the Encore casino.

Cambridge Street Bridge Design – This project is for the design of improvements to the Cambridge Street bridge in Sullivan Square, which carries a significant amount of traffic to/from Encore Boston Harbor.

Cambridge

Award: $704,800
Special Events Support for Commercial Districts – This project supports existing and new cultural events in Cambridge’s commercial districts, including Taste of Cambridge and East Cambridge Rib Fest, with marketing efforts to boost visitor attendance in 2025–2026.

Training Program for Safe Biking to the Casino – This project establishes a training program to teach adults safe cycling skills, with a focus on riding urban streets between Cambridge and the Everett casino.

Cambridge Public Health & Arts Proposal – This project develops a gambling harm reduction program using videos, social media, print materials, and artist-led workshops to share real stories and support those affected by addiction.

De-Escalation Training – This project provides de-escalation training to officers to reduce violence, enhance safety, build community trust, and limit the use of excessive force.

Electric Vehicle Fire Blankets – This project funds 12 electric vehicle fire blankets to equip all front-line ladder trucks and engine companies for safely extinguishing EV fires.

Tactical Training – This project funds additional training for Cambridge Fire Tactical Medics, who support the Police Tactical Response Team during incidents in Cambridge and across Metro Boston.

Traffic Enforcement – This project funds high-visibility traffic education and enforcement during peak hours near the Encore Casino.

Traffic Safety Improvements (Bike Lanes) – This project funds traffic safety upgrades on Prospect Street, including separated bike lanes near the Broadway and Cambridge Street intersections.

Chelsea

Award: $1,027,000 
Bunker Hill Enterprise Center for Entrepreneurship and Training (ECET) – This project provides training for local entrepreneurs and small business owners, focusing on hospitality skills, talent recruitment, career readiness, business planning, and innovation to boost local economic participation.

Discover Chelsea Campaign – This project continues the Discover Chelsea Tourism Campaign, using strategic ads, pop-up events, and professional marketing to attract visitors and boost community pride.

Traffic Patrols and Equipment – This project funds weekend and holiday traffic enforcement on main casino routes and provides equipment including a signboard, traffic barriers, and license plate readers.

Fire Department Personnel – This project funds two firefighter positions for two years to support the city’s plan to add a new fire company, matching the planned hiring of four additional firefighters.

Lynn

Award: $200,000 
Wayfinding Signage – This project funds design and bid-ready specs for wayfinding signs to help visitors navigate downtown Lynn.

Citation Printers – This project funds six citation printers for Lynn Police cruisers.

City Cameras – This project funds the purchase of 15 strategically placed cameras in the city.

Drone Unmanned Aerial Vehicle (UAV) – This project is for the purchase of 2 Drones/UAVs as well as pilot training, tech support and insurance.

Malden

Award: $882,000 
Comprehensive Plan – This project develops a new Comprehensive Plan to guide Malden’s future growth and vision.

Gaming & Gourmet Tourism Initiative – This project launches a tourism initiative to promote Malden’s food scene and gaming hub alongside the casino.

Snowplow for Bike Path – This project is for the purchase of a snowplow for the Northern Strand Bike Trail to address issues of safety and access to the path during the winter.

Traffic Enforcement Equipment & Training – This project funds extra traffic patrols during casino peak times, ARIDE training for impairment detection, and the purchase of traffic control equipment.

Safety Improvements on Main Street – This project funds safety and congestion improvements on Main Street between Cross, Madison, and Centre Streets.

Medford

Award: $1,046,800 
Problem Gambling Strategic Plan and Design of Prevention and Intervention Strategies – This project develops a data-driven strategic plan to address problem gambling, engaging community partners to identify priorities and select evidence-based strategies.

Emergency Vehicle Operator Course – This project funds Emergency Vehicle Operator training focused on defensive driving during routine patrols and emergency responses.

Tactical Communication and Leadership Training – This project provides Tactical Communication and Leadership training to improve de-escalation skills and reduce the need for force while maintaining control.

Chevalier Theatre Repainting of Interior Building – This project is for the interior painting of the Chevalier Theater.

Salem Street Pedestrian Safety & Sidewalk Improvements (Construction Phase 1) – This project funds construction of pedestrian safety and sidewalk improvements identified in the FY25 Salem Street Study.

Salem Street Pedestrian Safety & Sidewalk Improvements (Design) – This project funds the final design for pedestrian safety and sidewalk improvements on Salem Street, continuing work from a prior FY25 CMF Grant.

Melrose

Award: $166,800 
Pop-Up Shopping Experience – This project funds a downtown holiday pop-up market, giving small businesses, artists, and entrepreneurs without storefronts a chance to showcase their products in a rotating mobile retail space.

Identifying At-Risk Populations – This project advances the Gambling Prevention and Education Program by expanding outreach, refining interventions, and promoting responsible behaviors to reduce gambling-related harm.

Equipment – This project funds trauma kits for police vehicles and 10 radios to enhance department communication.

Senior Activities – This project funds non-gambling programming and transportation for older adults, expanding access to activities, trips, and local entertainment through the Senior Center.

Revere

Award: $862,000 
Broadway Zoning Analysis – This project funds a zoning analysis of Broadway to support smart growth through collaborative planning over by-right development.

Squire Road Master Plan – This project funds a Master Plan for Squire Road to define a community-driven vision and guide short- and long-term improvements to the corridor.

Wayfinding for Broadway – This project funds the purchase and installation of branded wayfinding, directional, and parking signs in the Broadway District.

City of Revere Gambling Harm Reduction Outreach Program – This project continues the work of Harm Reduction Specialists to support at-risk individuals and strengthen gambling harm reduction efforts.

Automatic External Defibrillators (AED) – This project funds AEDs for all Revere Fire Department vehicles to enable rapid response to cardiac emergencies.

Revere Beach Connector 25% Design – This project provides funding to advance the Revere Beach Connector design from 15% to 25% completion.

The Revere Bypass Traffic Study – This project funds a transportation analysis of casino-related traffic impacts on Copeland Circle and Route 60, including how navigation apps reroute drivers to Encore.

Somerville

Award: $1,110,000 
Somerville Small Business Commercial District Ad Campaign – This project funds a bus ad campaign (“It Takes All Shapes to Make a Square”) to promote East Somerville small businesses along routes connecting to Everett and the casino.

Traffic Enforcement Patrols – This project funds directed patrols Thursdays to Saturdays, 4 PM–12 AM, on major roads impacted by Encore Boston Harbor traffic: Broadway, McGrath Highway, and Washington Street.

Union Square Plaza and Streetscape Design – This project designs Phase I improvements to Union Square Plaza, including safer pedestrian crossings, better bus travel, and accessible bike routes to the Green Line station.

 

Category 2 – Municipal Grants

 

MUNICIPAL GRANTS

Attleboro

Award: $49,900 
Speed Radar Traffic Trailers – This project funds the purchase of two Speed Radar Trailers to help control speeds on Routes 1 and 1A.

Foxborough

Award: $497,500 
Regional Destination Marketing Initiative – This project continues the Regional Marketing Program for Foxborough, Plainville, and Wrentham to boost tourism ahead of the 2026 FIFA World Cup through digital marketing, influencer campaigns, and partnerships with major attractions.

Mansfield

Award: $147,700 
Hotel Call Reduction – This project funds continued supplemental police patrols at local hotels, using a collaborative approach with hotel management to reduce repeat calls for service and deter illegal activity.

Officer Training – This project funds police training in de-escalation, implicit bias, use of force, and crimes like human trafficking and cybercrime, supporting the Hotel Call Reduction initiative.

Automatic External Defibrillators – This project proposes to purchase AEDs to equip each cruiser/specialty vehicle with an AED for quick response in medical emergencies.

North Attleboro

Award: $1,572,350 
Police Traffic Mitigation – This project funds Flock license plate cameras, radar speed signs, and police training in use of force, de-escalation, and implicit bias.

Route 152/Route 106 Intersection in North Attleboro and Plainville – This joint project with Plainville improves Route 152, including widening and signal upgrades at the Route 152/106 intersection, pedestrian enhancements, and resurfacing.

Plainville

Award: $131,900
Regional Destination Marketing Initiative – This project continues the Regional Marketing Program for Foxborough, Plainville, and Wrentham to boost tourism ahead of the 2026 FIFA World Cup.

Active Attack Integrated Response (AAIR/ALERRT) Training and Equipment – This project is for training for police, fire, and EMS responding to an active threat, and procurement of protective gear.

Distracted and Impaired Driving Safety Education Initiative – This project uses workshops, simulators, and a public awareness campaign to educate adolescents and adults on the dangers of impaired, drowsy, and distracted driving.

License Plate Reader – This project funds the installation of eight solar-powered license plate reader (LPR) cameras at key entry and exit points in Plainville.

Wrentham

Award: $78,400 
Regional Destination Marketing Imitative – This project continues the Regional Marketing Program for Foxborough, Plainville, and Wrentham, led by Foxborough, to boost tourism and economic activity ahead of the 2026 FIFA World Cup.

Wrentham Police – This project funds two mobile license plate readers, two mini message boards, and targeted police traffic enforcement on main routes to the casino.

 

Region B – Municipal and Regional Grants

 

MUNICIPAL GRANTS

Agawam

Award: $321,500 
Aerial Truck Response Training – This project funds four weeks of specialized aerial ladder training to prepare Agawam firefighters for high-rise emergencies at the casino and nearby infrastructure.

Elevator Rescue Operations Training – This project funds multiple four-hour sessions on technical training in elevator rescue operations to improve emergency response and safety.

Fire Department EMS First Response Vehicle – This project partially funds a new EMS response vehicle with advanced life support capabilities to expand resources for high-priority incidents, including traffic, medical, and casino-related emergencies.

Flock Cameras – This project leases six Flock cameras to monitor traffic on routes to and from the MGM casino to help analyze traffic patterns and identify suspects.

Advanced Vehicle Extrication Equipment – This project funds the advanced battery-powered extrication tool to improve mobility, response times, and safety during rescues.

Suffield-Cooper-Rowley Intersection – This project funds the reconstruction of the Suffield-Cooper-Rowley intersection.

Chicopee

Award: $341,100
Mitigating Adverse MGM-Related Public Safety Events – This project funds surveillance cameras, license plate readers, and infrastructure upgrades to support investigations, improve traffic safety, and reduce impaired driving.

Chicopee Center Streetscapes Phase 2 – This project funds the continuation of work to advance the improvements to the Center St. – I-391 – Hampden St. – West St. – Abbey St. – South St. interchange to the 75% design level.

ValleyBike Bikeshare – Continued operation of the ValleyBike bikeshare to reduce traffic congestion, ease public transit strain, and improve access for casino employees and local businesses.

East Longmeadow

Award: $347,200 
Conceptual Design of Center Town District – This project funds conceptual planning for Center Town District to boost economic development, expand local housing options, and create a walkable, mixed-use community with safer roads and new public spaces.

Ambulance Equipment Improvement – This project funds hydraulic rescue tools to improve the Fire Department’s ability to perform rapid extrications during serious vehicle crashes.

Lifepak35 Cardiac Monitor/Defibrillator – This project funds two Lifepak35 cardiac monitor/defibrillators for advanced life support ambulances to improve patient outcomes during cardiac and serious medical emergencies.

Lighted Mobile Sign Trailer – This project funds a lighted mobile sign trailer to inform the public about traffic disruptions, construction activity, and detour routes.

Radar Units – This project funds new radar units for patrol vehicles and one portable handheld radar unit.

Traffic Cameras – This project funds three traffic cameras at key East Longmeadow intersections to monitor congestion and assist in investigating crashes and crimes.

Rotary Redesign Feasibility Study – This project funds a feasibility study to redesign the East Longmeadow Rotary to reduce congestion, improve safety, and enhance pedestrian and bicycle access.

Hampden

Award: $75,000 
Hampden Outdoor Marketing Plan – This project develops a branding and marketing plan to promote Hampden’s outdoor spaces, attracting visitors and supporting local businesses.

Holyoke

Award: $294,000 
ExploreHolyoke.com – This project funds ongoing maintenance of exploreholyoke.com, including a marketing video archive, updates, and a social media plan to promote local businesses and events.

MGM Promotions – This project is to help strengthen promotion of Holyoke at the MGM casino, including printing costs of materials, video production, and other marketing materials.

MGM Shuttle – This project funds increased the shuttle service between MGM Casino and Holyoke during special events to enhance collaboration and improve access for locals and visitors.

Public Art – This project expands Holyoke’s public art scene by supporting local artist education, mural creation, and guidance on large-scale public art projects.

Puerto Rican Cultural District – This project is to help support staff and programming for the recently designated Puerto Rican Cultural District.

Race/Main Street Placemaking – This project supports activating and maintaining a vacant lot in a high-tourism area as a hub for artist info, mural tours, and the Puerto Rican Cultural District.

Harm Reduction (Action Plan) – This project creates an action plan to address gambling addiction and related concerns, based on harm reduction survey results.

Traffic Software Fees – This project funds traffic signs and software to manage radar speed and message signs for traffic and speeding mitigation.

Bike Share Program – This project supports continued participation in the ValleyBike bikeshare network, covering administrative fees, bike education, events, and community rides.

Longmeadow

Award: $292,800 
Increased Rescue Capabilities – This project funds new rescue and EMS equipment to enhance Longmeadow Fire Department’s response capabilities and coordination with mutual aid along the I-91 corridor.

Traffic Camera Project – This project funds traffic cameras on main roads linking Longmeadow to Springfield to monitor traffic flow and enhance safety.

Public Safety Equipment and Training – This project funds public safety equipment and training, including three electronic message boards, a Lidar unit for traffic patrols, and active shooter training.

Northampton

Award: $75,000 
Northampton Digital Marketing Campaign – This project expands Northampton’s digital marketing to attract more visitors and boost the local economy, building on Northampton.Live with modern tools and strategic outreach.

Springfield

Award: $2,783,700
Local and Regional Traffic Study (w/PVPC) – This project funds a regional traffic study on MGM Springfield’s impacts, conducted in partnership with the Pioneer Valley Planning Commission.

Springfield Regional Visitors/Events Center – This project funds an adaptive reuse study of the Old First Church to develop a regional visitor and events center with space for exhibits, performances, and tourism agencies.

Gambling Awareness Research Initiative (GARI) – This project advances the Gambling Awareness Research Initiative by translating research findings into actionable insights for policies, programs, and services.

Regional Attraction Improvements: Symphony Hall – This project funds capital improvements to Symphony Hall, including plaster and curtain restoration and upgrades to audio-visual systems.

Springfield Downtown Public Realm II (Construction) – This project funds Phase II streetscape improvements in the Main Street and Convention District near MGM, including State/Main, Willow, and Union Streets.

Central Mixed Use Parking Infrastructure Project – This project is for additional funds to support construction costs for Springfield’s Central Mixed-Use Parking Infrastructure Project.

West Springfield

Award: $518,300
Wayfinding (Downtown West Springfield) – This project is for the purchase and installation of community signage in accordance with a Wayfinding study completed by the town in 2024.

Fire Training/Overtime – This project is for a one-day specialized Standpipe Operations training course for 25 Firefighters and Lieutenants.

Police, Fire/EMS, and Dispatch Support – This project funds continued staffing for 8 firefighters, 8 police officers, and 3 dispatchers hired to support public safety needs related to the MGM Springfield casino.

Prisoner Transport Vehicle – This project is for partial funding for the purchase of a prisoner transport van for the police department.

Traffic Enforcement – This project is for dedicated police patrols for traffic enforcement, two new Lidar Units for use in traffic enforcement and one Traffic Trailer Message/Sign board.

Bike Share Program Expansion – This project is for the partial funding of the purchase and installation of 2 bike share stations.

Wilbraham

Award: $517,000
Springfield St-Stony Hill Rd Intersection – This project is for the reconstruction of the Springfield Street/Stony Hill Road intersection with signal upgrades, realignment, widening, and new sidewalks.

 

Regional Agency Grants

 

REGIONAL AGENCY GRANTS

Hampden County District Attorney Office

Award: $75,000
Personnel Assistance – This project is to partially fund staff who manage, process, and support casino-related cases, including administrative duties and victim outreach, easing the added workload on the District Attorney’s Office.

Hampden County Sheriff’s Department

Award: $400,000
SDH Regional Public Safety FY2026 – This project is to offset lease costs for the Western Massachusetts Recovery and Wellness Center.

Holyoke Community College

Award: $448,750
Holyoke Community College – WorkReady25 – This project funds the continuation of the WorkReady program by HCC, STCC, and Springfield Public Schools, offering high school equivalency, ESOL, job training, and digital literacy. It includes line cook and hospitality cohorts with MGM Springfield engagement, support for low-income adults seeking casino-related careers, and workforce readiness with bilingual and hospitality-focused instruction.

MA Attorney General

Award: $280,400
Addressing Domestic Violence, Human Trafficking, and Sexual Assault – extend a full-time Assistant Attorney General focused on domestic violence, sexual assault, and human trafficking; fund a part-time Victim Witness Advocate; support State Police overtime; and cover costs for a related conference.

MassDOT

Award: $460,000
MBTA Assembly Station Headhouse Design – This project funds the design of the Assembly Station Headhouse Expansion to provide direct access to Draw 7 Park and the future Mystic River Pedestrian/Bicycle Bridge.

MassHire Metro North Workforce Board

Award: $750,000
Metro Boston Regional Hospitality Consortium – This project funds MassHire Metro North to continue the Metro Boston Regional Hospitality Consortium, delivering ESOL, job readiness, digital literacy, and hospitality training to at least 1,700 residents through nine partner organizations.

Metropolitan Area Planning Council (MAPC)

Award: $300,000
Chelsea Everett Greenway Connector Preliminary Design – This project funds preliminary design for a shared-use path connecting the Chelsea Greenway to Encore Casino and the Northern Strand Trail, promoting safe, traffic-free access for employees and patrons.

Pioneer Valley Planning Commission (PVPC)

Award: $200,000 with an additional $120,000 from Springfield – total $320,000
Traffic Study Evaluation MGM – Springfield and Surrounding Communities – PVPC was awarded $200,000 with an additional $120,000 transferred from Springfield for this project, which will collect and analyze updated traffic data to assess the impacts of MGM Springfield on surrounding communities and identify potential solutions.

Southern Regional Planning & Economic Development (SRPEDD)

Award: $235,000
Plainridge Park Regional Mobility Network Analysis – This project conducts a mobility and transportation analysis to better understand travel patterns to Plainridge Park Casino and their local impact on nearby communities.

Springfield Technical Community College

Award: $358,850
Springfield Technical Community College was awarded $358,870 for Regional Workforce Development grant as follows:

Springfield Technical Community College – WorkReady25 – This project is a Work Ready Program offering ABE, Spanish HiSET/GED, Digital Literacy, and ESL courses for 100–150 participants.

Suffolk County District Attorney Office (SCDAO)

Award: $100,000
Enhancing Regional Public Safety Through Targeted Prosecution – This project funds a Safe Neighborhoods Initiative prosecutor in Chelsea District Court to prioritize cases involving drugs, violence, and firearms issues linked to casino-related impacts.

The post Massachusetts Gaming Commission Awards $22.8 Million in Grants from Community Mitigation Fund appeared first on Gaming and Gambling Industry in the Americas.

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Cibelae

RG24seven Virtual Training and Cibelae Partner to Provide Training Across Ibero-American Lotteries

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August 1, 2025

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RG24seven Virtual Training and the Corporación Iberoamericana de Loterías y Apuestas de Estado (Cibelae), the leading non-profit organization in providing and promoting resources to Ibero-American lotteries, have announced a new partnership to provide virtual training to members across all participating Ibero-American lotteries. This collaboration marks a significant step for both organizations in enhancing training and responsible gaming practices throughout the region.

Wendy Anderson, Chief Executive Officer of RG24seven, said, “Our virtual training is tailored for all gaming industry employees and is now available to all members of Cibelae in the Ibero-American lotteries. This partnership has allowed us to change the way lottery members engage with their training and further cements our commitment to make the training accessible to everyone in the industry, everywhere, at any time.”

This partnership with RG24seven represents a new service for Cibelae members. A spokesperson from Cibelae said, “This collaboration with RG24seven and the BMM Innovation Group (BIG) reflects our joint commitment to address critical subjects such as Responsible Gaming, Anti-Money Laundering, compliance, and corporate social responsibility.”

Anderson concluded, “Together, we are providing training for Ibero-American lotteries that balances compliance, player protection, and commercial objectives to ensure that the gaming industry is safe, sustainable, and fun. We invite all Cibelae member organizations to register to gain access to our world-class training for all of their employees.”

The post RG24seven Virtual Training and Cibelae Partner to Provide Training Across Ibero-American Lotteries appeared first on Gaming and Gambling Industry in the Americas.

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Esportes da Sorte

Esportes da Sorte champions Responsible Gaming with strong internal culture and compliance focus

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August 1, 2025

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Internal training and strong compliance are the foundation for protecting bettors and meeting new requirements under Brazil’s gambling regulations

Grupo Esportes Gaming Brasil, the company behind the Esportes da Sorte and Onabet platforms, is taking a proactive approach to player protection by embedding responsible gaming into its organisational DNA.

A strong internal culture focused on physical, emotional, and financial wellbeing, open dialogue around diversity, and hiring practices rooted in collaboration, customer focus, and ethics all lay the groundwork for an environment where protecting players is second nature.

In June, 600 employees took part in the immersive program “Learn to Protect.” Over three days of workshops led by the Instituto de Apoio ao Apostador (IAA) and the Empresa Brasileira de Apoio ao Compulsivo (EBAC), the team simulated real cases, learned to recognise signs of risk, and adopted international support protocols. The content has since become mandatory e-learning, with refreshers every six months.

The Brazilian betting market, which already moves over R$12 billion a year according to estimates from the Ministry of Finance, is undergoing its first full regulatory cycle. The new law requires each licensed operator to demonstrate preventive actions against gambling addiction, support channels, and self-exclusion mechanisms.

Grupo Esportes Gaming Brasil has further strengthened its Responsible Gaming commitment with the appointment of new manager Ana Carolina Luna Maçães. In addition, the group launched a Code of Ethics and Conduct outlining five core principles — integrity, respect for people, privacy, responsible gaming, and compliance — which apply to employees, suppliers, and partners.

Technology is crucial in supporting this layer of protection by identifying issues before they occur. Machine learning models monitor dozens of behavioural variables (bet value, frequency and time, session duration), and when risk is detected, they trigger conscious gambling alerts, offering instant deposit limits or self-exclusion options. Monthly reports are sent to the Compliance team for ongoing audit and review. High-risk alerts are individually handled by a support team trained in active listening to better engage with users.

Over the past two months, the group hosted the Match-Fixing Prevention Forum for clubs including Náutico, Ceará, and Corinthians, equipping athletes and coaching staff with training in sports integrity.

Hugo Baungartner, Director of Institutional Relations and Partnerships at Esportes Gaming Brasil, said: “Promoting responsible gaming internally is the first step toward bringing education, protection, and transparency to the market. When our team is prepared, we can share that knowledge outward and protect those who bet. With a strong culture, rigorous compliance, and continuous education, we aim to give increasing visibility to a culture of Responsible Gaming.”

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