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Exclusive interview with Rahul Sood, CEO and co-founder of Unikrn
Reading Time: 6 minutes
Rahul Sood is the CEO and co-founder of Unikrn, the world’s leading esportsbook innovator. He started his first company, the world’s first boutique PC manufacturer, is his teens and later sold it to HP. After leaving HP, he joined Microsoft as the founder and CEO or the startup incubation branch then-called Microsoft Ventures. Rahul is a long-time avid gamer and esports fan who also enjoys windsurfing in his spare time.
You mentioned about two “game-changing” products from Unikrn in your email. Could you tell us more about the products?
Rahul Sood: We have 3 singular experiences launching at Unikrn: Unikrn UMode, Unikrn Virtual Game and Unikrn Esportsbook’s Streamer Betting.
Unikrn UMode is the first online skill betting extension for matchmaking games such as Fortnite, League of Legends, Dota 2, Halo and Counter-Strike. Unlike peer-to-peer betting, UMode lets players bet on their normal online matchmaking without betting opponents because Unikrn sets the odds, which lets you bet anytime in fair games without any worries about sharks ruining your fun.
The Unikrn Virtual Game is a curated collection of exciting professional esports matches from the past which are randomly selected and played fresh. There’s a new round every minute, and fans can go to bet on esports without ever facing delays or content gaps, which is an amazing quality-of-life improvement for esports fans used to waiting between rounds, games and tournaments.
Unikrn’s Streamer Betting uses in-house odds-determining trader bots and advanced screen-reading technology to interpret games happening on stream and set odds in real time, even updating odds as matches advance. We’re excited for how this will let fans play along with streamers and improve the community thrill of wins. After all, betting is better as a social experience, and very little in gaming is more social than streaming in its prime!
How do you think these products would change the way the betting industry operates?
Rahul Sood: The betting industry is still behind the curve on the way esports opens interactivity, data fidelity and sheer volume. There’s never been a challenge in sports akin to trying to place reliable odds on streamers. There’s YEARS of content hours consumed from Twitch every second across thousands of channels. Besides Unikrn, the world of betting operators hasn’t begun to scratch the surface of what gamers and esports fans are making possible, whether that’s creating 24/7 skill-based betting, new ways to package esports around the clock or ways to bring people together to cheer on their favorite players.
You are aiming to introduce innovative technologies to betting that would disrupt the dominance of traditional booking houses. In fact, quite a few new companies have aimed to do this, and almost all of them have failed. What is the x-factor for your company, if there is any?
Rahul Sood: Unikrn is x-factor from surface to core. I think the biggest difference is our culture, Unikrn sits at the intersection of esports & video games, blockchain & cryptocurrency, and regulated gambling. As such we employ talented people from all over the world. Our COO, CFO, and CPO along with lead product people are based in Sydney. Our CTO and development teams are in Berlin, Croatia, and Poland. Head of Marketing and Content are in New York, we have content people in Las Vegas, and I’m in Seattle with our Chief of Staff. There’s no way in hell we could build such a company in one city, we required the best talent in all 3 areas. Unikrn is also a technology first company, whereas typical wagering companies are simply licensing software from other platforms.
Maybe most importantly, this isn’t hypothetical: Unikrn is launching multiple singular experiences designed for customers. While others are building wagering experiences around old titles that no one cares about, Unikrn is building wagering experiences around games people love to play. Our products are live and regulator-approved well ahead of our runway, and they’re being followed by many other innovations.
It’s almost two years since you launched your cryptocurrency token UnikoinGold, based on the Ethereum blockchain. Could you tell us more about its performance so far?
Rahul Sood: UnikoinGold has been a fantastic success, achieving everything it was set out to do and hitting most of its projected benchmarks at or ahead of schedule. The whole point of developing UnikoinGold was to give users the ability to use our platform and partner platforms without the delays and fees associated with using traditional banks. At its launch, UnikoinGold closed the largest-ever token sale in esports and gaming, and our partners have included major players in the crypto space because they’re impressed with the unprecedented utility UnikoinGold has brought to the broader crypto ecosystem. I think our biggest challenge is making our crypto more accessible and easier to use. We’re working hard on this, it’s one of the key pillars for 2019.
Unikrn is into its fifth year. The company has received excellent funding and financial back-up. But has the company really captured the public imagination as an esports venture? How do you look back at the last five years of Unikrn?
Rahul Sood: Unikrn is fortunate to have had several extremely successful acquisitions, partnerships and blockchain ventures — the truth is there’s a staggering and publicly invisible business-to-business problem solving portion of our operations. This is common in successful companies in the tech sector: Amazon, for example, makes more of its money on web services than any other division, but it’s a part of the company the public basically never sees.
Everybody at this company is proud of our success and our current place in the ecosystem, as well as optimistic about the future all the way to the horizon.
Being a legal and responsible operator requires diligence and time (working with regulators, governments, patent offices, partners and taking the time to develop proprietary technology can’t be rushed!). Our current user base has been completely won-over, and the next step is broader engagement with new fans.
So are we where we want to be? Of course not, we’ll never truly be satisfied, but believe me Unikrn of 2019 is far ahead of the Unikrn from 2014. We have plenty of work to do and lots of runway to get to where we’re going.
The USA is witnessing a revolution of sorts in the sports betting sector, following the US Supreme Court’s verdict on PASPA Act. What is your take on the future of sports betting in the USA and the role of Unikrn on it?
Rahul Sood: Unikrn is already live with Unikrn UMode in the majority of the United States, making us pretty much first in the door, and we are obviously supportive of states allowing responsible, regulated wagering to expand. Unikrn has well-established connections with land based casinos in Las Vegas, where our primary content team is based, and we expect the United States to be a growing market for us looking forward. I fully expect us to launch our sportsbook across the USA in partnership with some of the largest casino operators in the world.
You had held top positions at HP and Microsoft before founding Unikrn. How different are the mainstream software companies and the gaming and betting companies in terms of challenges, job profile and working environment?
Rahul Sood: Every job is different, but wagering companies bring with them an enormous responsibility to work in partnership with regulators and governments. This happens in any industry, but wagering rightfully brings it to another level. That said, there’s also a tremendous amount of crossover: software and gaming hardware companies are ultimately selling consumers an experience, and that’s exactly what Unikrn does.
We’re sitting at the intersection of three of the most blockbuster industries on earth, regulated gambling, esports & video games, and blockchain & cryptocurrency. It’s never easy, but nothing good comes without hard work.
You have been a serial entrepreneur, having started entrepreneurship from an unusually young age. You have also worked with a number of startups while you were a General Manager at Microsoft Ventures. What is the one thing that separates successful startups from the failures? And what is your advice to startup founders and wannabe founders?
Rahul Sood: Great startups understand that a brand is nothing without 4 key components. An incredible product that people love, a strong team culture made of the smartest and most talented people who eat breath and sleep your mission, a thriving community of fans and evangelists, and most of all strong leadership and patience. All of these components become the foundation of your brand, which if applied correctly becomes a living breathing entity. Most people miss the community part, can you imagine Telsa, OnePlus, or Apple without a community? They’d be like nowhere!
Finally, on a lighter note, it is written on your Wikipedia page that “Sood first took an interest in computers at the age of 11, having disassembled and painted his first computer—an Apple IIc—before even turning it on”. Did it really happen? And did you disassemble your first gaming device as well!? Do share an interesting anecdote to conclude the interview.
Rahul Sood: It absolutely happened, and I had successfully founded my boutique computer manufacturer, VoodooPC, just a few years later. I went on to sell that brand to HP. I guess everything that I’ve ever involved myself with is something I truly care about, for without that I don’t think I’d be anywhere near where I am today.
Source: European Gaming Media
This is a Syndicated News piece. Photo credits or photo sources can be found on the source article: Exclusive interview with Rahul Sood, CEO and co-founder of Unikrn
Objective: Examine how customer experience shapes player retention and brand loyalty in iGaming, placing emphasis on the role of localised, high-quality support.
Outline:
- Introduction: The growing focus on customer experience as a differentiator in iGaming.
- The Value of Localised Support: Exploring how cultural nuances and language fluency enhance player satisfaction.
- Flexibility in Resource Allocation: Meeting fluctuating demand without compromising quality.
- Future Trends: How advancements in technology and localization will shape the next era of player engagement.
Questions for Exploration:
- How does high-quality, localised support impact player satisfaction and retention?
- What role does cultural understanding play in shaping effective customer interactions?
- How can operators balance flexibility with consistency in customer support?
- What emerging trends in customer experience should iGaming businesses prepare for?
Answer:
In the rapidly evolving iGaming industry, players have more choice than ever before—whether it’s brands, slots, game types, payment options, the list goes on. With so much competition, customer experience is quickly becoming a significant differentiator for operators. The ability to deliver a seamless, player-centric experience across multiple jurisdictions is not just a competitive advantage but a necessity in retaining players in this growingly saturated market.
Customer experience today goes far beyond just problem-solving for players. It encompasses proactive, personalised engagement, meaningful recommendations, and a culturally resonant approach. The operators that succeed in this space are those who maintain high standards across these elements, delivering them in a timely and localised manner. Localisation, in particular, is a key factor in turning good customer service into exceptional customer experiences.
So, why is localisation so important? At its core, successful customer support is built on trust. But building trust across diverse jurisdictions is not something that can be achieved through a single, uniform strategy. Methods of communication are a prime example. In Brazil, where the newly regulated market is flourishing, players may expect warm and conversational interactions. In contrast, many European players often favour more concise and formal communication. Recognising and adapting to these cultural nuances allows operators to foster a stronger connection with their entire player base.
Beyond communication style, localisation also plays a critical role in regulatory compliance. The iGaming industry is highly fragmented in terms of regulations, and players are increasingly aware of their rights. A customer service team that understands local legislation implicitly adds immense value, ensuring compliance while delivering tailored support. This not only reinforces trust but also strengthens the player’s respect for the brand.
At the same time, operators face the challenge of balancing high-quality customer support with the flexibility needed to respond to fluctuating demand. This is where RokkerX delivers measurable value. By offering scalable resource allocation and rigorous cross-functional training, we ensure our teams can adapt to surges in demand; whether it’s a major sporting event in a specific jurisdiction or global-scale activity, without compromising on quality. Our teams remain aligned with the core values of our clients’ brands, ensuring a customer-centric approach at all times.
Looking ahead, the iGaming industry is poised for further transformation, driven by advancements in technology and localisation. At RokkerX, we are committed to staying at the forefront of these changes to help our clients deliver exceptional experiences. Trends like the growing prominence of omnichannel communication, including social media and in-app messaging, and advancements in natural language processing (NLP) will enable operators to communicate with even greater precision and cultural nuance. Yet, the future will demand more than just technology. The ability to strike the right balance between tech-driven solutions and the human touch will be essential in creating meaningful connections with players.
As the industry evolves, the blend of cutting-edge technology, cultural understanding, and human expertise will define the next era of player engagement. By staying ahead of these trends, RokkerX ensures our clients are not only prepared for the future but thrive in it.
The post The Untapped Potential of Localised Support January 2024 appeared first on European Gaming Industry News.
The iGaming industry is advancing at breakneck speed, driven by technological innovation and evolving player expectations. Itai Zak, Executive Director of iGaming at Digicode, emphasizes the importance of bridging client aspirations with customized business solutions. Key trends shaping the future of iGaming include live dealer games, blockchain integration, artificial intelligence (AI) and machine learning (ML), enhanced personalization, and shifting regulatory environments. Let’s delve into how these trends influence the industry, presenting new opportunities while paving the way for future growth.
A Closer Look at Emerging Trends
- Live Dealer Games
Live dealer games are revolutionizing the online gaming experience, blending the best aspects of land-based casinos with the convenience of virtual gaming. Players can now engage with real-life dealers via high-definition video streams, enhancing the social component of online gambling. This bridge between physical and virtual casinos introduces interactive features like live chat and immersive gameplay. Industry leaders like Evolution Gaming and NetEnt are setting new standards in player engagement with innovative game formats and top-tier studio setups, redefining the realism and appeal of live gaming.
- Blockchain and Cryptocurrency Integration
Blockchain technology is transforming iGaming by offering unparalleled transparency and security. With blockchain’s ability to enable provably fair gaming, players can verify that each round is fair via an immutable ledger. Cryptocurrencies like Bitcoin and Ethereum facilitate faster, more secure transactions, catering to tech-savvy players who value privacy. Platforms like Bitcasino.io are leading the way, leveraging blockchain to ensure fairness and seamless payments. However, the rise of blockchain also attracts regulatory attention, requiring operators to balance innovation with compliance as governments navigate this new technology.
- Artificial Intelligence and Machine Learning
AI and ML are instrumental in enhancing player experience and operational efficiency. AI algorithms analyze player behavior in real-time, offering personalized game recommendations and promotions. Additionally, AI-powered chatbots provide instant customer support, improving user satisfaction. AI-driven predictive analytics also help operators fine-tune marketing strategies based on player preferences. Companies like Bet365 are already using these technologies to stay ahead of the competition, offering more personalized and efficient gaming experiences.
- Richer Personalization and Engagement
Personalization has become crucial for iGaming operators looking to boost player satisfaction and retention. By leveraging data analytics, companies can offer tailored game recommendations, dynamic bonuses, and individualized promotional offers. This level of engagement enhances the player experience and strengthens loyalty. Industry pioneers like DraftKings and FanDuel push the envelope by offering highly customized features, such as personalized fantasy sports leagues and bespoke betting options.
- Regulatory Changes and Market Expansion
The constantly evolving regulatory landscape offers both challenges and opportunities for iGaming operators. As more regions legalize various forms of online gambling, companies gain access to new markets. With their large populations and increasing internet penetration, emerging markets like Brazil and Nigeria represent lucrative opportunities. However, navigating the diverse regulations in these markets requires agility and strict compliance with local laws to succeed.
- Enhanced Payment Solutions
With digital transactions becoming the norm, the demand for fast, secure, and flexible payment methods is skyrocketing. From digital wallets to instant banking and cryptocurrencies, players expect payment solutions that offer convenience and security. This growing demand is driving innovation in payment processing, giving operators more opportunities to streamline the transaction process while building trust with users.
Future Implications
The Expanding Role of AI and Blockchain
AI and blockchain are not just current trends, but they are poised to play an even more significant role in iGaming’s future. As AI technology evolves, more sophisticated algorithms will emerge, enabling real-time adaptation to player behavior and preferences. Blockchain’s application may extend beyond transparency and security, transforming game mechanics and player interactions potentially redefining how games are designed and played.
Shifting Player Preferences
Player expectations will continue to evolve toward immersive, interactive experiences. As Virtual Reality (VR) and Augmented Reality (AR) become more mainstream, they will significantly influence the future of iGaming. Players will demand more engaging, lifelike environments, pushing the industry to create innovative game formats and features that offer deeper immersion and entertainment value.
Regulatory Developments
The regulatory environment will continue to evolve, and iGaming operators must stay agile to navigate future changes. New regulations may increasingly emphasize responsible gaming and player protection, influencing platform design and operational practices. A more harmonized regulatory framework across jurisdictions could provide stability while requiring operators to prioritize compliance.
Integrating Emerging Technologies
Technologies like 5G and edge computing are set to revolutionize iGaming by enabling faster, more reliable connectivity. This will allow for more complex game designs and real-time player interactions, opening new avenues for innovative gaming experiences. As these technologies mature, operators will have greater opportunities to differentiate their offerings. The potential of these emerging technologies to revolutionize iGaming is truly exciting and promising for the industry’s future.
Final Thoughts
The iGaming industry is on the cusp of significant transformations, driven by technological advancements and shifting player demands. Innovations like live dealer games, blockchain integration, AI, ML, and enhanced personalization are just the beginning. As the industry evolves, staying ahead of these trends will be critical for operators looking to thrive in an increasingly dynamic environment.
At Digicode, we are constantly exploring new technologies and refining our solutions to meet the evolving needs of our clients. Our focus on adaptability and foresight ensures that our clients are not just keeping pace with the industry—they’re leading it.
The post Innovations Redefining iGaming: What Operators Need to Know appeared first on European Gaming Industry News.
A partnership between game developer Turbo Games and iGaming solution provider and aggregator Slotegrator began in November 2022 via the APIgrator game integration solution. Since then, the collaboration has been developing successfully — and now it’s time to analyze what made it successful.
Turbo Games has noticed how the new technologies spreading throughout the industry can work for the good of brand transparency and player loyalty: “We can already see how blockchain technology has made it possible to make betting checks more accessible to players. All you need is a blockchain-hash and a decoder service. We think we will continue to move in this direction. Many traditional online casinos do not offer the possibility to check the bet. Sooner or later we all have to come to this. Perhaps the development of artificial intelligence will help here, because we are already seeing its involvement in all spheres of human life.”
Turbo Games specializes in provably fair games. Provable fairness is a concept where players can verify their wins or losses using blockchain technology — the outcome of the game is dictated by a smart contract and is absolutely random, barring the possibility of any human involvement. Using cryptographic hashing algorithms, the gambling site and the player’s device both generate seeds (random strings of numbers). Players receive a key that allows them to check the results; if the results are the same as the game round they witnessed, it proves that there was no foul play.
According to statistics from Turbo Games, the audience for provably fair games is mostly between 18 and 25 years old. However, there are also players aged 35-40 who prefer traditional games but would like to try something new, and have turned their attention to provably fair games.
There are good odds that the technology of provably fair games will become more popular, if not even commonplace, because it gives players a feeling of transparency and proves that the business is trustworthy without the need to search through dozens of reviews. Whereas many innovations in iGaming simply add entertainment, provable fairness addresses security concerns and reassures players that they’re not being exploited, which is invaluable.
Provably fair games are beneficial for both players and online casinos. Vadim Potapenko, Head of Sales at Turbo Games, comments: “It often happens that the users are not satisfied with the result, because gambling is not only about big wins, but also possible losses. By allowing them to check the fairness of a bet, we make life easier for platforms and players. Of course, this allows us to communicate with partners and users that we work honestly and that’s why they should trust our games.”
Ayvar Gabidullin, Business Development Manager at Slotegrator, adds that “this type of game is now becoming more and more popular and has great potential for both players and game providers in the future. On the part of the player, the advantage is that the player can always be sure that his game is fair and he can independently check any of his bets. And for the game provider, this also simplifies the process of implementing casino games, since now it will not be necessary to obtain the appropriate certificates from independent laboratories before launching new games, they can immediately enter the market with these games and where anyone can check the result and make sure that that there is no cheating with players. Many game providers are starting to look towards this type of game. And as far as I see, many operators are starting to think about adding these games.”
What do players in 2023 need? The iGaming industry is all about reputation and trust. Players have a huge number of platforms to choose from, making them pickier and pickier. There’s an abundance of forums where players leave reviews, so if players view a brand as untrustworthy, there are plenty of places they can share their opinion. Provable fairness not only stops that from happening, it provides evidence to the contrary, giving players something else to talk about.
Slotegrator also recommends investing time and effort into localization and creating an effective and detailed marketing strategy — before trying provably fair technology players need to get to the platform, and there is no acquisition without marketing.
ABOUT SLOTEGRATOR
Since 2012, Slotegrator has been one of the iGaming industry’s leading software and business solution providers for online casino and sportsbook operators.
The company’s main focus is software development and support for online casino platforms, as well as the integration of game content and payment systems.
The company works with licensed game developers and offers a vast portfolio of casino content: slots, live casino games, poker, virtual sports, table games, lotteries, casual games, and data feeds for betting.
Slotegrator also provides consulting services in gambling license acquisition and business incorporation.
More information: https://slotegrator.pro/
ABOUT TURBO GAMES
Turbo Games — a provably fair games provider that belongs to Turbo Stars company — has an ambitious goal to establish widespread recognition throughout the iGaming world. Even though it is young, the company consists of professionals who have been working on the brand for over five years and are even planning to introduce a new brand for a wider audience soon.
Turbo Games also works in Europe, India, and South Africa, where the company sees the most potential and expects the same “hype” as in Brazil.
The portfolio of Turbo Games consists of 21 titles, including well-known games like Mines, Crash X, DoubleRoll, Hi-Lo, and Plinko. The studio releases a game every month. However, not all games are developed from scratch. Wicket Blast and Spin Strike, the last two releases, are based on cricket and the Indian Premier League. Crash X remains the most popular fast game in the Turbo Games portfolio, and the studio reports that crash games enjoy stable levels of popularity. Overall, the main focus of the brand is provably fair games.
More information: https://turbogames.io/
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