SOFTSWISS, a global tech expert with over 15 years of experience in iGaming, won ‘Best Customer Service Support’ and ‘Best Crypto Service Provider’ at Malta’s Gaming Excellence Awards 2024.

Due to its location in Malta, which is home to a wide range of iGaming companies, Malta’s Gaming Excellence Awards has become an important industry event. It rewards companies and individuals who constantly innovate and improve the industry.

Best Crypto Service Provider

SOFTSWISS won the “Best Crypto Service Provider” award due to its Crypto Casino Solution’s comprehensive features, including player management, bonusing, gamification, and reporting. The platform supports major cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, and others. It provides secure crypto processing, extensive crypto gambling consulting, and in-game currency conversion possibilities.

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Best Customer Service Support

The ‘Best Customer Service Support’ award was granted to SOFTSWISS for its remarkable achievements in enhancing client services. In Q1 2024, Managed Service’s Anti-Fraud team helped SOFTSWISS clients save EUR 4.3 million. One of the innovative features implemented by Managed Services is a proprietary Responsible Gaming Risk Scoring Tool that detects gaming violations using ML algorithms.

SOFTSWISS’ customer support is key to improving user experience and spotting technical errors,  enhancing clients’ financial performance and providing robust fraud protection.

Vitali Matsukevich, Chief Operating Officer at SOFTSWISS, comments: “This recognition underscores SOFTSWISS’ commitment to delivering award-winning solutions and exceptional experiences to its partners. We are proud to be recognised by MiGEA as a leader in both crypto solutions and customer service. Our company would like to thank the organisers, judges, and partners for making this achievement possible.”

On 17–18 July, SOFTSWISS will participate in iGB L!VE in Amsterdam. Following the link, partners and potential clients can book a meeting with SOFTSWISS awards-winning teams at stand 12-F30 to explore its ecosystem of iGaming products and discuss partnership opportunities.

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About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 20,000 casino games, the Affilka affiliate platform, the Sportsbook software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

ThrillTech, the disruptive B2B company specialising in providing versatile jackpot and drop technology for operators, platform providers and game studios, has reached a significant milestone by acquiring B2B licences for operations in Sweden, Romania, and Malta.

ThrillTech’s appeal has rapidly achieved success with its “jackpots across everything” solution putting the operator in charge, with versatile implementations possible across all product verticals and trackable events, such as jackpots on deposits, withdrawals and many more. These increase revenue, engagement and retention opportunities for operators via enhanced player appeal.

Offering control and flexibility, via the new licenses, ThrillTech’s solution continues to gain pace and is now available to new and existing customers within a growing number of regulated markets.

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Peter Mareš, CTO, expressed his enthusiasm about this achievement, stating, “We’ve been fortunate that our customers realise the value of the products we offer, which has translated into significant interest. The expansion of the markets we can now service marks an important milestone for our young company. We’re excited to offer our monetization and engagement technology to operators within these new jurisdictions.”

ThrillTech is committed to continuing to be the leading independent provider of jackpot and drop technology for operators worldwide. Mareš added, “We are continuously developing key features and improvements to enhance our clients’ positions and support their growth. We continuously focus on performance and scalability which lies at the heart of our value proposition, positioning us to actively shape the upcoming phase of the iGaming industry.”

As part of its global corporate strategy, ThrillTech plans to expand into additional jurisdictions and focus on product portfolio diversification.

The Malta Gaming Authority (MGA) would like to notify all Licensees of some changes to the addition of new Game Providers notification process.  As from 1 August 2024, notifications of new Game Providers, submitted through the Licensee Portal via a ‘Technical – Change in Game Type/Provider’ application, need to be accompanied by the below documentation/information:

1. The updated Key Technical setup and Essential Components documentation*.
2. The updated Specifications of the Gaming System documentation*.
3. A Declaration provided by a Key Person or a Director of the Licensee covering the following requirements:

If the Licensee shall be integrating with various Game Providers, a separate Declaration per Game Provider would need to be submitted, by uploading the various Declarations in the Enclosures page within the same application.  The Declaration/s should also include any further pertinent information to be notified to the Authority.  If the above information is not included within the application, such an application shall be deemed to be incomplete, and will be set to a one-time ‘Incomplete’ status.  Following this, unless the application is fully submitted within sixty (60) days, it will be closed off automatically and the Authority would not be able to process the new Game Provider/s.

Although the agreement(s) between the Licensee and the Game Providers are not required when a Declaration is submitted, the Authority shall still reserve the right to request the agreement(s) between the parties, if and when deemed necessary.

* If the integration with the third-party game provider(s) does not necessitate any changes to the technical documentation or to the gaming system specifications, the Licensee can submit a declaration attesting that no changes to the mentioned documentation will be required.

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** In line with the Implementing Procedures, the Licensee is reminded to update the Business Risk Assessment whenever new game providers are added, based on the risk exposure, to determine how any additional related risks can be mitigated to an acceptable level following the integration.