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European Gaming Congress 2024

BCLC

BCLC Appoints Pat Davis as New President and CEO

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BCLC’s Board of Directors announced that Pat Davis has been appointed BCLC’s President and CEO. The Board made the appointment following a competitive candidate search and review process.

“Pat brings a wealth of knowledge in both the technology and gambling industries. We are confident his experience combined with his dedication to integrity, player health and serving the best interests of our players and our province will further propel the advancement of BCLC as a social purpose company that operates with the highest standards,” BCLC Board Chair Greg Moore said.

Davis brings nearly 20 years of experience in the gambling industry. Davis was most recently BCLC’s Chief Information Officer and Vice President, Business Technology, leading the refresh of BCLC’s technology platforms and enabling the delivery of its digital strategy and innovation agenda.

An expert in large-scale transformation, Davis’ background also includes leadership in enterprise architecture and program management. He is a certified Project Management Professional (PMP) from the Project Management Institute and is certified as a Chartered Director (C.Dir) from the Directors College (a collaboration between McMaster University and The Conference Board of Canada). He is a member of the Chief Information Officer Council of British Columbia.

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A supporter of growing local technology communities, Davis is on the Thompson Rivers University advisory committee for software engineering program and sits on the board for Kamloops Innovation.

Davis, who grew up in Kamloops, will continue to be located at the Kamloops head office.

BCLC’s Board of Directors thanks Lynda Cavanaugh who has been BCLC’s Interim President & CEO since January 2021. Cavanaugh took on the role from Greg Moore who was appointed Interim President & CEO in September 2019 when former President & CEO Jim Lightbody went on medical leave. Lightbody subsequently stepped down in December 2021.

Greg Moore also announced two executive appointments: Dan Beebe as Chief Operating Officer and Sandra Austin as Chief People Officer. Both have been serving in the roles on an interim basis for a number of months after an internal competitive hiring process. Sandra Austin is located at BCLC’s head office and Dan Beebe is located at BCLC’s Vancouver office.

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BCLC

BCLC Launches PROLINE Sportsbook at B.C. Retail Locations

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BCLC has launched PROLINE – a first-of-its-kind digital retail sportsbook – across all B.C. lottery terminals.

PROLINE offers the most popular sports-betting options previously available on BCLC’s Sports Action, as well as other new offerings. In addition to Toto, Oddset 2-outcome, Oddset 3-outcome, money line, point spread, totals and props, single-event betting and dynamic odds will be offered for the first time at retail locations.

“This is an exciting evolution for BCLC and for sports bettors across the province. PROLINE offers an updated and innovative sports betting experience and is the pivotal next step for BCLC in offering exciting new sports products to our valued players,” Dan Beebe, Chief Operating Officer at BCLC, said.

To play, players will have to download the new BCLC PROLINE app on their phone, create their digital bet slips in the app and receive an app-generated QR code, which they can bring to any lottery retail location to scan and receive a printed ticket. As added flexibility, players can also create their PROLINE bets on their laptops or tablets through the PROLINE website.

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BCLC is also planning for other new sports-betting experiences in the months ahead, which will include enhanced betting experiences at B.C. bars and pubs and exciting new offerings at B.C. casinos around the province.

BCLC is the official sports betting partner of the Vancouver Canucks, Abbotsford Canucks, Vancouver Warriors, BC Lions and the 11th Grey Cup, which takes place at Vancouver’s BC Place on November 17.

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BC Lottery Corporation

BCLC Advises Players to Update PlayNow Passwords

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The BC Lottery Corporation (BCLC) has advised PlayNow users to update their passwords following a recent incident.

According to the BCLC, PlayNow detected a suspiciously high volume of traffic on the site on July 24.

After the data was reviewed, PlayNow identified the traffic was the result of “credential stuffing,” where criminals attempt to access player accounts using email addresses and passwords previously exposed or stolen from other companies.

Credential stuffing works on the premise that people often use the same user ID and password across multiple websites.

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European Gaming Congress 2024 (Warsaw, Poland)

“This is a deeply concerning incident and a cautionary tale for everyone with multiple online accounts,” said BCLC President and CEO Pat Davis.

“Our investigation remains ongoing, and we have found no evidence that our systems have been compromised, or that player login information was stolen from our systems.”

PlayNow says impacted players’ accounts were locked due to suspicious activity immediately after determining credential stuffing had taken place, and measures were taken to block suspicious traffic.

The BCLC has advised all PlayNow users to change their passwords as a precautionary measure.

“Integrity and security are at the core of our business and our games,” Davis said.

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“We are committed to continuing our ongoing evaluation and enhancement of PlayNow security controls to maintain the safety of our players’ information going forward.”

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BCLC

BCLC Receives Highest Level of Certification for Player Health Programs

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BCLC has received the World Lottery Association’s (WLA) Level 4 certification, the highest level granted by the WLA’s Independent Assessment Panel (IAP) for excellence in player health programming. This is the fifth consecutive time BCLC has earned the Level 4 certification through the WLA’s rigorous assessment process.

As part of the certification, the IAP recognized BCLC’s Player Education program with a “Best Practice” outcome, which is used to determine certain program elements as “clearly beyond the norm” and demonstrative of “innovative policies, practices or evaluation measures.” The IAP highlighted BCLC’s “various targeted initiatives and set of evaluation measures” as well as the organization’s “ambitious plans moving forward” in its evaluation report.

“Receiving re-certification at Level 4 and the ‘Best Practice’ distinction is a strong endorsement of BCLC’s player-centric approach and evidence of the continuous improvement of our player health programs,” said Marie-Noëlle Savoie, BCLC’s Chief Compliance Officer and Vice President, Legal, Compliance and Security. “The innovation and collaboration across the organization has enabled this significant achievement and is what will drive further advancements to these player health supports.”

The Level 4 certification and “Best Practice” recognition validates BCLC as a continuing leader in player health across the industry. Various elements of BCLC’s player health program, including its ongoing research initiatives, employee training, player safeguards and stakeholder engagement activities, were determined to meet or exceed industry standards. BCLC is one of just 13 lottery jurisdictions in North America to achieve Level 4 certification.

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In its submission, BCLC was proud to highlight successes such as its virtual GameSense Advisor (GSA) program, the introduction of an active reinstatement requirement to its Game Break voluntary self-exclusion program and the implementation of enhanced identification requirements at B.C. casinos to support those enrolled in Game Break. BCLC’s GameSense brand, which is made available to other commercial gambling entities through its licensing program, was also celebrated in the report.

The WLA is a global professional association of state lottery and gaming organizations from more than 80 countries. BCLC’s WLA certification is valid for three years.

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