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Prague Gaming & TECH Summit 2025 (25-26 March)

Canada

GAMBLESS H1 UPDATE

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Below a brief overview of the most significant updates during the first half of 2022.

Summary:

  • App Downloads: Growth of American Userbase
  • Resources: Gambless – Mindspa Health integration
  • Validation: Research and Studies
  • Trends: Digital Health Attitude

 

Growth of American Userbase

Gambless continues to be problem gamblers’ go-to mobile app for support also in 2022. The app ranks #1 for “gambling addiction” and related searches on Google Play in most countries, including the USA, UK, Canada, Australia, Italy, and many others. Hence, it is able to capture most of the user-led organic demand for help – even without referrals from other organizations.

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In recent months, Gambless has seen an increase of downloads from the United States. Last year, U.S. based problem gamblers registered on the app were 28% of all English speakers, however, their share jumped to 35% in 2022. The main cause for this growth might be the increased popularity and continued legalization of online gambling in the States; those who gamble online are more prone to searching for digital support tools.

Gambless continued to ask its users where they gamble or used to gamble most frequently, and the operators that make the top the lists in 2022 so far are: DraftKings (US), Ladbrokes Coral (UK), and Snai (Italy).

 

Mindspa Health Integration

Taking a mental health test is one of the quickest and easiest ways to determine whether someone is experiencing symptoms of a mental health condition. This is particularly relevant for a condition characterized by low awareness and a strong stigma attached to it, such as gambling addiction.

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Striving to further increase its reach, Gambless has now achieved higher integration with Mindspa Health. That means that from now on, Mindspa users will be able to take – among other tests – also a ‘Problem Gambling’ self-assessment, after which they will be redirected to Gambless resources if deemed at risk. With over 1 million registered users and hundreds of thousands monthly readers on its blogs and social media, Mindspa has been ranked among the top 5 mental health apps in Europe by Apple in 2021.

This integration will ensure greater awareness on the topic, while contributing to our mission of tackling gambling addiction with a holistic mental health approach.

 

Health Care Trends & Research

It is paramount that digital support tools are built to the highest standards. Thanks to the appreciative emails and messages we receive regularly from users, here at Gambless we are cognizant of the tremendous impact these resources can have on the most vulnerable individuals.

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Digital health is particularly important for highly stigmatized conditions, such as addictive disorders and pathological gambling, and it will play an even greater role in the future. In the UK, 62% of people surveyed by independent organisation ORCHA agreed that it’s vital to consider new ways to manage our health, including using high-quality health apps. Moreover, 83% of people who have used a health app said they found it helpful in improving their health and wellbeing.

In the past months, Gambless and Mindspa have been the subjects of several studies and research papers. A review of Gambless was included in the paper: “Gambling digital tools: Promising practices & future opportunities” by the Canadian Responsible Gambling Council. While the chatbot feature from Mindspa (available also on Gambless) was reviewed in two research papers: “A review of mobile chatbot apps for anxiety and depression and their self-care features” and “Health-focused conversational agents in person-centered care: a review of apps”. Both papers highlighted promising results regarding the acceptability of healthbots for mental health, with Mindspa receiving the highest rating (4.9/5) among the studied apps.

 

Final Notes

Lastly, as of July 2022 Gambless therapeutic courses are no longer free (all the other app features remain free). This decision was not taken lightly, and those who take a self-assessment test and are deemed at risk of gambling addiction will still be able to access our ‘Problem Gambling’ programs at a discount price, now set at a symbolic $9.99 –which is 1¢ lower than the minimum deposit amount on the average gambling site.

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The change comes after 2 years during which access codes to our therapeutic courses were distributed for free to thousands of individuals in need, despite a lack of interest in our efforts shown by regulators, operators and grant-making organisations.

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Canada

GeoComply welcomes Kip Levin as CEO, driving customer-focused innovation and growth

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GeoComply, the global leader in geolocation security and fraud prevention, today announced the appointment of Kip Levin as its new Chief Executive Officer, effective Tuesday, March 4th. This strategic move reinforces GeoComply’s commitment to delivering cutting-edge solutions and driving success for its customers.

Kip Levin brings a wealth of experience to GeoComply, having served in various senior leadership roles at Flutter Entertainment over the past decade including CEO of the US business and President of FanDuel. Prior to that he spent 12 years at Ticketmaster where he led the product and ecommerce teams and oversaw the company’s expansion into mobile and resale. His proven track record in driving growth and innovation within dynamic, technology-driven markets positions him to enhance GeoComply’s ability to serve its customers.

This transition allows co-founder Anna Sainsbury to step into the role of Executive Chairman, where she will focus on strategic vision and governance, ensuring GeoComply continues to anticipate and meet the evolving needs of its customers. Co-founder David Briggs will shift his focus to Product and Innovation, leveraging his expertise to drive cutting-edge solutions as he moves from his previous role as CPTO.

“We are thrilled to welcome Kip Levin to GeoComply,” said Anna Sainsbury, Executive Chairman. “His extensive experience and strategic vision are perfectly aligned with our commitment to delivering exceptional value to our customers. I am confident that under his leadership, GeoComply will continue to innovate and expand its global footprint, ensuring we remain at the forefront of geolocation security and fraud prevention. This transition enables me to dedicate more time to our long-term strategic direction, focusing on how we can better serve our partners.”

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Kip Levin expressed his enthusiasm for joining GeoComply, stating, “I am incredibly excited to join GeoComply, a company with a strong reputation for innovation and a commitment to customer success. The opportunities in this space are immense, and I look forward to working with Anna, David, and the entire GeoComply team to build on the company’s success and drive further growth for our clients. My experience in scaling businesses and driving product innovation will be instrumental as we navigate the evolving landscape of geolocation technology, ensuring we provide our customers with the most reliable and effective solutions.”

David Briggs, focusing on Product and Innovation, added, “With Kip joining us, I am eager to dedicate my full attention to driving innovation and developing groundbreaking solutions that directly address our customers’ challenges. This is an exciting time for GeoComply, and I am confident that our combined expertise will enable us to deliver even greater value to our clients, strengthening our partnerships.”

GeoComply is poised for continued success as it leverages Kip Levin’s leadership and the founders’ renewed focus on strategic vision and innovation. The company remains committed to providing its clients with the most reliable and advanced geolocation security and fraud prevention solutions, acting as a trusted partner in their success.

The post GeoComply welcomes Kip Levin as CEO, driving customer-focused innovation and growth appeared first on Gaming and Gambling Industry in the Americas.

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BCLC

BCLC Reminds Public to be Cautious of Illegal Online Casino Scams

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BCLC has reminded the public to be cautious of a series of social media scams that imitate B.C. casinos and trick individuals into providing their financial details on illegitimate websites.

Highly deceptive, these scams share fraudulent posts and advertisements exploiting the logos, names, and exterior images of local B.C. casinos, and may claim to offer players exclusive bonuses and promotions if they register with their website or mobile application. BCLC warns that none of these sites are associated with casinos in B.C. or BCLC.

PlayNow.com is the only online gambling website permitted to operate in B.C. BCLC’s official apps are BCLC Lotto!, PlayNow Poker BC, and PlayNow BC Sportsbook. All BCLC-operated social media accounts, such as BCLC, PlayNow BC, PlayNow Sports, Lotto BC and Casinos BC, are verified with a checkmark.

While BCLC and its casino partners continue to work on having the posts removed, British Columbians should stay vigilant when it comes to these predatory and sophisticated scams.

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To protect themselves, individuals are encouraged to:

• Be on alert when a website or app asks for personal or financial information. BCLC’s verified websites and apps will never ask for your social insurance number (SIN), banking information or credit card details online to claim a prize from a B.C. casino.

• Carefully check the URL and domain of the website to verify its legitimacy. Often, scammers will use a similar URL and domain to legitimate websites with a minor spelling difference.

• Always verify the company and its services are real before providing any personal information.

• Look out for other red flags, such as the suggestion of fees or taxes to be paid on a prize. There are no fees or taxes on prizes won in Canada.

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If individuals feel unsure about an account, post or advertisement claiming to represent a B.C. casino, they can contact BCLC directly by calling the Customer Support Centre at 1-866-815-0222, or using the live chat resource on corporate.bclc.com or PlayNow.com.

The post BCLC Reminds Public to be Cautious of Illegal Online Casino Scams appeared first on Gaming and Gambling Industry in the Americas.

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Betty

Wyzia Renews Canadian Partnership With Betty

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Wyzia, the pioneering Canadian online payment solutions provider for regulated markets, is celebrating the renewal of its highly successful ongoing partnership with Betty, Ontario’s premier online slots casino.

This partnership, which began in 2023, is key to Wyzia’s expansion across North America. It supports players of Betty, an online casino catering to female players whose business is supported by Wyzia’s innovative, secure, and robust payment management solutions.

Wyzia is at the forefront of Canada’s fintech landscape, pioneering seamless online payment solutions for regulated markets. Its innovative platform connects merchants directly to all Canadian financial institutions, simplifying transactions and empowering businesses with reliable, efficient financial tools.

“We’re thrilled to celebrate a year of working with Betty with the renewal of our agreement,” said Guy Fietz, Group CEO at Wyzia. “Our collaboration has not only expanded our reach but enhanced the payment experience for Betty’s growing community of players.

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“We look forward to continuing this successful collaboration and driving further innovation in the online gaming industry.”

Betty is the only platform created specifically for Ontario slot players. In 2024, Betty has enjoyed unprecedented growth, with a tenfold increase in net revenue since January and over 1000% growth in active players across Ontario.

By fostering a fun, safe, and supportive environment, Betty has harnessed the power of the female gaming audience to create a unique online casino experience. Betty focuses on transparency, community-based play, and gamification of the traditional slot experience.

This player-focused model has allowed Betty to stand out from other services, resulting in phenomenal growth and the ability to retain female players at a rate three times higher than their male counterparts.

Additionally, Betty automatically processes 99% of withdrawals, so players quickly receive their funds, a crucial benefit for online slot players.

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“Our partnership with Wyzia has been instrumental in providing our players with a seamless, fast, and secure payment experience,” said Chavdar Dimitrov, Founder and CEO at Betty. “We are excited about the growth we’ve achieved together and are committed to delivering even better services to our community in the future.”

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