BCLC
The Future of Play: New Horizons Conference 2021
The last twelve months has seen the way we work, live and play change dramatically in light of the global pandemic. At BCLC, we’ve pivoted our approach to business and accelerated our player health response to meet our players’ needs in a quickly changing societal context and entertainment landscape.
For some individuals, the rapid pace of change, combined with increased isolation, has been difficult. To make it easier for our players to access resources and to keep gambling fun and safe during these challenging times, BCLC has made GameSense Advisors available to players by phone and by online chat through PlayNow.com. GameSense Advisors have experience in areas such as mental health, cultural sensitivity and appropriate-response training to support players in a variety of situations. They also assist players by providing information that is essential to making informed decisions and connecting players to appropriate support resources where needed.
Now is the time to look at ways to move from the “new normal” to a “new future”. At this year’s Ninth Annual New Horizons in Responsible Gambling Conference, our theme, Player Health Reboot: Resetting the Future, embodies both reflection and imagination – with the clear purpose of inspiring success now and in the future.
Joining us as our keynote speaker is Futurist Sanjay Khanna, an expert in strategic foresight, who will kick-off two days of exciting dialogue by sharing his insights into global change and its implications for cultures of play and innovation in a post-pandemic era.
I had the opportunity to chat with Sanjay recently and ask him some tough questions about the future of the gambling industry and how the concept of play will evolve along with technological innovations and a drive towards greater sustainability. Here’s a preview into my discussion with him, and what he will he talk about at New Horizons.
Q: New Horizons connects industry-leading experts, specialists, and researchers from around the world to find solutions to keep gambling safer and reduce harms. If you could give one piece of advice to the gambling industry, what would it be?
A: Focus on keeping gambling safer and reducing harms by taking an innovation-led approach to developing new gambling experiences. These should involve a wider array of considerations about experience design, social engagement and evidence-based risk mitigation. There’s massive space for really exciting kinds of innovation that are considerate of people, are thoughtful, and use evidence and research effectively.
Q: You write that climate change defines us more than we realize by leading to lower earnings, uncertain employment prospects and mental-health burdens. What does the gambling industry need to do today to build resilience?
A: There are five important climate crisis stakeholders: Customers, employees, communities, allied businesses, and governments. For customers and employees, the industry could strive, for example, to attract socially responsible gamblers, who desire digitally and architecturally compelling gambling environments with a mix of exciting engagement and serenity. For communities, allied businesses, and governments, the industry could use social innovation to foster cooperation to address climate risks and build resilience. The industry will also need to take steps to mitigate physical risks of extreme weather and climate change to digital and physical infrastructure assets. From this perspective, two keys to resilience building include developing new physical infrastructures to higher engineering standards, as well as powering operations with renewable and redundant energy systems.
Q: Do you think our concept of play will change?
A: The concept of play won’t change, but where and how the instinct of play is harnessed will expand with further gamification of apps, services, and work, too. I’m concerned, for example, that play will continue to be monetized at scale with competitive rather than cooperative play impulses utterly dominant. Competitive elements of play can be more problematic if chronic economic stressors after the pandemic make people feel more desperate and therefore contribute to increasing individuals’ stress levels. That’s why one pertinent question for gambling innovators is: How might digital and physical gambling experiences be fortified with more creative and cooperative play instincts?
Q: With your future perspective, when it comes to the gambling industry ten years from now, what would be the three trends you would predict based on current conditions?
A: Deeper digitization, more innovative use of virtual reality, augmented reality and Internet of Things technologies to support the development of really interesting and compelling experiences that are part of the gambling experience. Underlining that is what I hope will be a focus on ways the gambling industry might enrich society by emphasizing player health, sustainability and resilience within purpose.
To learn more, join us at New Horizons where Sanjay will further explore concepts of play and innovation as well as the risks associated with data and technological advancements. He will also highlight the need to explore plausible scenarios within which play may occur, while inspiring conference participants to reboot player health by harnessing values of responsible gambling and breakthrough innovation.
New Horizons in Responsible Gambling takes place March 9 and 10, 2021 virtually. Sanjay Khanna’s keynote address kicks things off on March 9.
BCLC
INTRALOT Announces New Project with the British Columbia Lottery Corporation for Online Lottery Platform
INTRALOT S.A. has announced the undertaking of a new project between the British Columbia Lottery Corporation (BCLC), the sole lottery operator for the Government of British Columbia in Canada, and INTRALOT Inc., its US subsidiary, for the provision of an online lottery platform. The project also includes the digitalization of the existing land-based network.
The solution will be based on the Player X platform, part of the Lotos X ecosystem, and adds to the company’s overall partnership with BCLC, which has been extended until 2028.
INTRALOT is a leading player in a changing world of gaming. With significant experience in looking forward and anticipating emerging trends, the company provides future-proof solutions to regulated lottery and gaming operators around the world.
BCLC
BCLC Partners with CFL as Official Sports Betting Partner in British Columbia
The Canadian Football League (CFL) and British Columbia Lottery Corporation (BCLC) have partnered to make BCLC’s online sportsbook – PlayNow Sports – the official sports betting partner of the 111th Grey Cup. BCLC, the only legal gaming operator in the province, is the newest Authorized Gaming Operator to partner with the league. The partnership builds upon BCLC’s commitment to football in the province – as both a longstanding supporter of the BC Lions and as an enthusiastic proponent of bringing the Grey Cup to Vancouver.
“BCLC is immensely proud to have PlayNow Sports as the official sports betting partner for the 111th Grey Cup. As a social-purpose company, BCLC works every day to generate win-wins for the greater good and serve in the best interests of the communities we call home. We’re thrilled to help bring together BC Lions and CFL fans from across the country in the spirit of celebration and community at this year’s Grey Cup Festival,” said Dan Beebe, BCLC’s Chief Operations Officer.
In celebration of Canada’s largest single-day sporting event returning to B.C. for the first time since 2014, the CFL and BCLC are holding a special contest for fans in B.C., Saskatchewan and Manitoba. The Grand Prize consists of two tickets to the championship game, two Grey Cup Festival passes, travel, accommodation, $500 in PlayNow Sports free bets and more.
“Responsible sports wagering, and the entertainment it provides, is an important part of the future of CFL fandom. Our work with BCLC allows fans to deepen their connection to the league, but more importantly, it strengthens our efforts to support British Columbians and the community through the valued programs and services they rely on every day,” said Tyler Keenan, the CFL’s Chief Revenue Officer.
The CFL’s province-specific Authorized Gaming Operator program works with partners to authenticate and regulate the league’s sports betting landscape. In 2023, the league complemented its existing wagering policies and by-laws with an enhanced Match Manipulation Policy. It is highlighted by an annual education component for all full- and part-time CFL personnel, including players, regarding their individual roles and responsibilities in supporting the league’s high standards for integrity and responsible gaming practices. All CFL personnel are strictly prohibited from wagering on league activities.
AI
British Columbia Lottery Corporation and Future Anthem partner to establish Artificial Intelligence and Data Innovation Hub in Vancouver
Partnership will create dedicated specialist team to develop and deploy AI to improve player experiences across gaming products and channels.
BCLC has partnered with Future Anthem, a UK-based gambling data science specialist, on the creation of an Artificial Intelligence (AI) and Data Innovation Hub (the “Hub”), to be located at BCLC’s Vancouver office.
The Hub will focus on the development of AI, data capabilities and programs designed to improve the player experience across all BCLC gambling platforms, including lottery, gaming, and sports. It will employ a team of data and product professionals, with access to Future Anthem’s Data Science platform.
“BCLC is excited to be partnering with Future Anthem to create the first AI innovation hub in B.C. focused on the gambling industry,” says Mark Goldberg, BCLC’s Chief Information Officer. “We know that the key components of the Hub will be its data driven research and software product development to support player engagement and experience, safer play and improved game design – core BCLC business areas.”
Managed in partnership through a joint Steering Committee that includes senior representatives from both BCLC and Future Anthem, the Hub will create and cultivate highly specialized, Vancouver-based AI technology jobs utilising Future Anthem’s strong experience in building teams focused on AI research and development, complemented by a small team of BCLC employees with skills and experience in this area.
“This dynamic partnership combines our expertise, reach, and technologies and allows us to harness AI for good – to bring true and measurable benefits to players in a responsible, sustainable, and enjoyable manner,” says Leigh Nissim, CEO and Founder of Future Anthem. “With access to more data across all verticals and channels to build amazing machine learning models and AI applications, I am confident this collaboration will quickly deliver benefits to BCLC and its players to reinforce its lead position within lotteries globally.”
As well as recruiting the team in Vancouver, Future Anthem will deploy its market-leading real time AI platform locally to employ best practices for AI product development and governance within the Hub, which includes protocols to ensure transparency of AI use, data security, and management of AI models and their player impact. These models are designed to use anonymised data that is stored in Canada.
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