Here are this weeks latest slots releases compiled by European Gaming

Evoplay has reimagined one of its most popular fishing-themed slots The Greatest Catch with latest seasonal release The Easter Catch. Keeping the original’s well-loved mechanics, this special edition introduces a fresh Easter-themed design, adding a seasonal feel while delivering the same exciting gameplay. Played on a 5×3 reel layout with 10 paylines, the game introduces bonus symbols, which can land anywhere in the base game.

In a world where slots are all about the thrill of the spin, PopOK Gaming has raised the stakes—bringing the high-rolling world of art and fortune together in Eye on the Money, an industry-first collaboration with globally renowned street artist Alec Monopoly. This is not just another slot game. This is a statement, a revolution in gaming.

GAMOMAT, one of the leading independent German software developers for slot games, is launching its brand-new title “Great Grizzly” as part of its Gaming for the Climate initiative. Set in the expansive wilds of North America, Great Grizzly takes players on a stunning journey through a kingdom ruled by the majestic grizzly bear. The grizzly bear is the big star of this new release, joined by an array of beautiful animals roaming on the reels

Amusnet has released Sparta Legend, a thrilling new video slot that transports players to the heart of Ancient Greece, where fearless warriors fight for fortune and honour. Packed with action and bold gameplay, this release is set to captivate players with its immersive theme, stunning visuals and rewarding mechanics. Featuring a dynamic 5×3 reel setup with 20 fixed paylines, Sparta Legend offers an exhilarating gaming experience where every spin feels like taking part in ancient history.

Stakelogic’s Stone Gaze of Medusa 2 transports players deep into Greek mythology, boosting Medusa’s powers for a more thundering sequel packed with eye-catching graphics and innovative gameplay. Boost your winnings with the Multiplier Symbol! The symbol’s displayed multiplier multiplies your total win and remains active until all winning combinations are cleared.

Galaxsys is expanding into slot games with the launch of its first title, El Dorado. The game invites players to discover the legendary Golden City, filled with treasures waiting to be found. The game offers the excitement of a traditional slot with a unique twist, featuring just one line but multiple sections for potential big wins.

Play’n GO’s Mystery Egg Surprise, brings a cracking twist to classic gameplay with a charming Easter-inspired theme and rewarding surprises hidden within every spin. Mystery Egg Surprise is a 3-reel slot with 5 fixed paylines. The thrill intensifies as players uncover hidden treats with each winning combination. Landing multiple Scatter Symbols enhances the experience, triggering Free Spins and unleashing even bigger surprises.

Relax Gaming is readying itself for the biggest breakout of the year as everyone’s favourite outlaw returns in Wild Chapo 2 Dream Drop. The much-loved Mexican anti-hero, Chapo, is looking to get out of jail and help land players Mega Jackpots in this 6×3 epic. Big wins come through Wild Re-Spins, Free Spins and of course, the legendary Dream Drop Jackpot.

Kendoo has enhanced its in-demand content offering with the launch of Joker Flash Fever, a high-energy slot with dynamic gameplay designed to keep players engaged. This 5-reel game builds excitement with every spin, leading to substantial wins through its Fever Feature, Lucky Respin, and Multiplier Wheel.

Peter & Sons proudly announces the launch of Potion Power, a spellbinding high-volatility video slot where players can step into a mystical world where bubbling brews and enchanted ingredients hold the key to incredible fortunes! Set within a hidden alchemist’s laboratory, Potion Power invites players to harness the power of mysterious elixirs to conjure massive wins

Asia Gaming Awards recognised Spintec’s Charisma as the best among electronic table gaming solutions based on its added value, reliability, support, functionality, customer experience, and revenue generation.

The award confirms that Spintec’s role as one of the leading providers of electronic table games (ETGs) in Asia is not a coincidence. It is especially admirable that they are most successful in Macau, an extremely important market known for its size, strict regulations, and high operational standards. Spintec’s presence in Asia is therefore stronger than ever, driven by a deep understanding of the market’s needs and a commitment to delivering cutting-edge ETG solutions that enhance the player experience and casino profitability.

Spintec’s products are the preferred choice for operators looking for reliability, innovation, and seamless integration into their gaming floors.

Spintec’s success in Asia is also fuelled by their unwavering focus on product excellence and continuous innovation, such as the recent launch of their Charisma line. From stand-alone, compact solutions to multiplayer and amphitheater setups, Spintec’s ETGs are designed to optimize player engagement and operational efficiency. Casinos across Asia trust Spintec’s solutions to maximize uptime and enhance gameplay.

Maria Garcia is the Executive and Sales Director of APE, Spintec’s exclusive distributor in Macau, Singapore, the Philippines and Malaysia. As she was receiving the award, she emphasised: “Spintec’s ETGs have quickly become one of the bestsellers in our portfolio — and that’s no coincidence. With the launch of the Charisma product line, it’s clear their solutions are superior in every aspect. We are beyond thrilled that Spintec has received this prestigious recognition. It proves that APE has decided on the best possible partnership and it gives us additional drive to continue developing our markets.”

Maksim Gojković, Spintec’s Regional Sales Manager, agrees: “We are extremely proud and thankful for this recognition. Asia is one of Spintec’s most important markets and the cooperation with APE has been admirable. This latest award just proves that products developed in cooperation with good partners will always bring an advantage.”

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HIPTHER, organizer of the Prague Gaming & TECH Summit 2025, is excited to welcome Cloudfresh as the Networking Break Sponsor, a company empowering businesses with top-tier cloud services. As a Zendesk Premier Partner, Cloudfresh specializes in integrating, optimizing, and scaling the best in-class cloud solutions, acting as a vital link between companies and cloud technologies. In this exclusive interview, we speak with Vita Usatiuk, Sales Executive at Cloudfresh, to explore how AI, omnichannel support, and personalized player interactions are reshaping customer service in gaming.

Player support is becoming a crucial factor in gaming retention. How can integrated customer service solutions enhance player satisfaction and engagement while keeping gamers in the game?

Integrated customer service solutions are essential for enhancing player satisfaction and engagement, ultimately driving player retention. By providing support across various channels like chat, messaging, phone, and email, gaming companies can meet players where they are, offering seamless and convenient assistance. This omnichannel approach ensures that players can easily reach out for help before, during, or after a game. Furthermore, AI-powered tools can provide instant help and personalized interactions, addressing player needs proactively and efficiently. A robust support system contributes significantly to a positive gaming experience, fostering loyalty and encouraging players to stay engaged with the game.

The gaming industry faces unique challenges in customer support, from omnichannel demands to peak traffic surges. How does Cloudfresh leverage Zendesk to help gaming companies streamline support operations and optimize agent workload?

The gaming industry presents unique customer support challenges, including omnichannel demands and peak traffic surges, especially during new release windows. We in Cloudfresh implement Zendesk solution for the customer support to help gaming companies streamline their support operations and optimize agent workload. Zendesk offers a unified platform that integrates various support channels, enabling agents to manage interactions from a single workspace. AI-powered automation can handle routine inquiries, allowing agents to focus on complex issues. Zendesk also provides tools for intelligent ticket routing, workforce management, and performance monitoring, which helps optimize agent efficiency and ensure timely issue resolution.

Personalization is key to delivering a top player experience. How can gaming brands use AI-driven customer support to provide more tailored interactions and proactively address player needs?

Personalization in gaming support is no longer a luxury, it’s a necessity. AI-driven solutions are empowering gaming companies to meet this demand in innovative ways. Here are some practical examples:

1. AI Agents for 24/7 Support and Instant Answers: Players expect support around the clock. Zendesk’s AI Agents can provide instant, accurate answers to common questions, drawing from your knowledge base. This ensures players get the help they need immediately, any time of day.
2. Intelligent Triage and Routing: AI can analyze incoming support tickets and route them to the right agent or team based on the player’s issue, game, or platform. This ensures that players are connected with specialists who can address their specific needs efficiently.
3. Proactive Support and Personalized Recommendations: By analyzing player data and behavior, AI can help anticipate common issues and proactively offer solutions or tips. This could include in-game notifications, personalized FAQs, or tailored support articles. For example, Kaizen Gaming, a European eGaming company, delivers 95% resolution at first contact with live chat and 360° views of customers. This level of insight allows for highly personalized and proactive support.  
4. Automation for Scalability: Gaming companies often experience peak support volumes around game releases or updates. Zendesk’s automation capabilities, enhanced by AI, can handle surging ticket volumes and reduce wait times. Play Games24x7, an Indian online gaming company, reduced their resolution time by 68% by leveraging Zendesk automation and analytics. This demonstrates the power of AI in scaling support operations efficiently.  

By leveraging Zendesk’s AI-driven features, gaming companies can provide more tailored, efficient, and proactive support experiences, ultimately driving player satisfaction and loyalty.

Cloudfresh has extensive expertise in implementing and optimizing Zendesk solutions for gaming businesses. Can you share a recent success story where your solutions significantly improved customer experience?

Yes, we have many success stories, and one recent example is our work with Bloober Team, a renowned game development studio specializing in psychological horror games. Bloober Team faced challenges in providing efficient player support, especially during peak times around game releases.  They needed a solution that could scale, provide comprehensive data from players, and streamline their support workflow.  

We implemented Zendesk’s Enterprise Suite for Bloober Team, including add-on apps and a custom ticket form to gather essential information from players.  We also integrated DeepL for translation to assist with their diverse player base.   

The results were transformative.  Bloober Team now has a robust system to manage player support, allowing them to react quickly to issues and provide timely solutions.  This has significantly improved their ability to maintain contact with players, address concerns, and ultimately enhance the player experience.  This case demonstrates our ability to tailor Zendesk solutions to the specific needs of gaming companies, helping them to overcome support challenges and foster stronger player relationships.

At the Prague Gaming & TECH Summit 2025, AI and automation in gaming support will be major discussion points. How do you see AI-driven support evolving in the next few years, and what should gaming operators focus on to stay ahead?

It’s clear that AI is no longer a future possibility in gaming support – it’s the present and the driving force of its evolution. We’re seeing a distinct separation between companies that are embracing AI and those that aren’t. Those “CX Trendsetters” are pulling ahead, and gaming operators need to be in that category. It’s not just about replacing human agents either; it’s about ‘human-centric AI.’ We’re talking about augmenting agents, giving them superpowers to handle complex issues while AI handles the routine.

Looking ahead, expect AI to get even smarter – predictive, hyper-personalized, with more natural conversations. And it’s not just chatbots anymore; AI-powered automation will touch every support channel, creating those seamless omnichannel experiences players demand. Crucially, AI will provide a wealth of data and insights, allowing for data-driven optimization of support strategies.

So, for gaming operators who want to stay ahead, it boils down to this: invest strategically in AI, empower your agents to work alongside it, focus on leveraging those AI-driven insights, build systems that can scale and adapt, and, of course, prioritize data security. That’s from my point of view the roadmap for success in the AI-driven future of gaming support.

With Cloudfresh at the Prague Gaming & TECH Summit 2025, this year’s event will showcase the latest innovations in AI-driven player support and customer service strategies. Don’t miss the opportunity to connect with industry leaders, gain exclusive insights, and explore the future of gaming support technology!