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Promatic Group: Pioneering Innovation in Slot Gaming for Over 25 Years

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The European Gaming Congress (EGC) returns to Warsaw for 2024 on 15-16 October, and organizer HIPTHER is proud to introduce the conference’s esteemed Sponsors – trailblazing companies and accomplished professionals that help make the magic happen! In this Sponsors Spotlight Feature, we welcome Piotr Fedak, CEO at Promatic Group, parent company of the Platinum Sponsor for EGC 2024, Promatic Games.

 

To start off, thank you for becoming the Platinum Sponsor of the upcoming EGC in Warsaw. We truly appreciate your trust! What inspired your decision to participate and sponsor this event?

The European Gaming Congress is a very important event for us, we have participated in the past edition. The congress creates an opportunity to meet, exchange experiences, discuss trends between industry professionals as it gathers representatives from all over Europe. Being a Partner in such events is also part of our organization’s strategy. And the fact that the conference is held in Warsaw, Poland, is of great importance – we are a local company and the Polish market is extremely important to us, hence our strong involvement in EGC.

 

As is tradition, could you tell us a bit about yourself? How long have you been with Promatic Group and in the gambling industry overall?

I have been associated with Promatic Group nearly 20 years now, the vast majority of my professional experience in the industry. In our organization I have held various positions related to operational areas, later I became a Managing Director and currently I am the CEO of the company being responsible for strategic, operational and organizational management.

 

You describe Promatic Group as a “one-stop solution provider for the gambling industry.” How should we interpret that? Tell us more about the company and its journey.

Correct, hard to believe it’s been almost 30 years now! We started as a distributor and over the course of almost 3 decades we have been developing our products – at the beginning we only offered EGM Terminals with slot games produces in Austria Later, we started producing our own game collections which naturally led us to developing a fully professional games studio that delivers own, developed in-house products to both the retail and online markets.

 

Our conference focuses on the European market, but you have a presence beyond Europe as well. Which markets are most important for you, and what offerings do you bring to Europe versus other regions? Which market is easier or harder to operate in, and how do they differ?

As I mentioned, Poland is a key market due to our origin. However, with nearly 30 years of experience, we now operate under two flagship brands, Promatic and Promatic Games, and we are present in various locations globally, including Europe, Africa, and Latin America.

European markets are definitely more saturated and are characterized by high competition. In Africa, for instance, there is much more space for business development, but also more organizational challenges than in European countries. It is difficult to say which market is easier as they differ significantly. Yet, our diverse offer allows us to operate in many regions, and although each market has different regulations we deal with in our daily activities. That is why we are always flexible and able to adapt to a given region and its specific requirements.

 

Like any company, you surely have competition. If you had to pinpoint what sets you apart, what would you say is your competitive advantage?

Our industry is characterized by very strong competition. Yet, we always try to use our competitive advantage – we are an independent manufacturer with our own resources and capital, we have an autonomous game studio and we are self-sufficient in every aspect of our activity.

Besides, Promatic Group is a local company quite different from big enterprises, not limited by corporate complications, intricate processes and complex internal regulations. We do not follow extensive bureaucracy and we adapt faster to changes in the business environment. Consequently, we can create new products and complete business agreements faster and more agile, easily competing with large corporations.

On top of that, we offer a very competitive product with excellent value for the money. We create top-engaging content as our games always respond to individual needs of the market, local players and that definitely distinguishes us from the competition.

 

And what do you admire in other companies? Do you have any role models or best practices that you follow? Is there someone/some company worth emulating—even if you don’t want to name names?

Like most companies we follow industry trends as well as competing businesses and wish to be one step ahead. We are confident that with such an approach the industry can develop, and direct, open competition creates opportunities for growth.

In our organization, we act as a participant in the gaming industry – we observe others, but we also want to have a significant impact and set the trends based on our capabilities and resources. What characterizes large companies is a strong distribution and operational authority in the countries they come from as it allows to scale global operation.

 

Let’s talk about branded games. Do you have any other themed games in your portfolio? If so, what are they like? What guides your choices when selecting these themes?

Games featuring celebrities, such as Mariusz Pudzianowski – the brand ambassador of Promatic Group, allow us to stand out on local markets and create unique, dedicated content, responding to individual needs of players in a given region. Apart from Pudzian, our games feature other famous figures who are popular in Slovakia, Romania or Ukraine. But celebrity games are not the only trend we use in our slots, we also focus on popular and well-known historical, cultural or social themes, examples include titles like Janosik, Husaria, Golden Train or Copernicus dedicated to Polish players or games with African themes, very popular in Nigeria: Naija Wheels or African Carnival. The ability to create branded games is a great added value of our brand and we are happy that we can promote themes and motives ​​that are important to players in local regions

 

What opportunities and challenges do you see for the gaming industry in Europe? How is Promatic Group preparing for changing trends (do you notice any, e.g., in customer behavior, industry needs, legal regulations, etc.)?

Our industry is defined by very strong legislation, also in Poland.

The European market as a whole is already very regulated and saturated and most of our neighboring markets have increasingly restrictive regulations that do not translate into sales opportunities in the retail segment. Online market currently offers greater space for development and this is one of the trends that Promatic focuses on – we want to deliver products to the online sector in Poland and other European markets.

But regulatory restrictions and differences are not the only challenge, players’ preferences are changing too and we want to follow them by modifying the ergonomics of the machines following waving popularity of games, and user behaviors, which is why we constantly develop new products, providing new, engaging content that is both safe and compliant with Responsible Gaming policy. It is our highest priority to deliver safe products, our production process is always well-thought-out from the early design stage to publishing aspects, ultimately leading to the certification of our products according to the highest European standards.

It is difficult to say which market is easier as they differ a lot. On the other hand, despite discrepancies, our diverse product offer and ability to adapt to specific market requirements allow us to operate in many regions with changing regulations.

 

You were nominated in four categories for the EiGE awards:

  • Best iGaming Supplier > Promatic Group
  • Best iGaming Product > Miss Joker Show (Promatic Group)
  • Best Game Developer > Promatic Group
  • Best Emerging iGaming Company > Promatic Group

 

From what we see in the results of the first stage, you have a chance in several categories. Winning in which category would make you the happiest, and why?

We proudly received nominations in four different categories and in each of them we were among the finalists, which makes us very happy. The categories are very diverse, and the nominations in all of them confirm the hard work of all our teams in our organization, show our versatility and motivate us to continue the good work. The nomination in the Best Product category is certainly very important to us, we know that Miss Joker Show is very well received by players in many markets, but of course we keep our fingers crossed for any award in any category.Each will make us equally happy.

 

Engagement vs. Responsibility – will you be discussing this at the congress? What is your opinion on the topic, and how does Promatic approach it?

All aspects of Responsible Gaming are always significantly important to us. We adapt the policies already at the design stage of our products. We want our games to be engaging, but at the same time not to extend any negative patterns, so we implement a number of features and mechanisms to our products to be fully compliant with principles of Responsible Gaming.

During the European Gaming Congress, Promatic representatives: Maciej Makuszewski – Head of iGaming and Luka Oblak – Product Manager will present a very interesting workshop showcasing how to capture such balance between user engagement and policies compliance. The presentation ‘Mastering the Art of Balanced Slot Development’ – we kindly invite all the attendees of EGC to participate.

 

As we approach the final quarter of 2024, it’s a good time to start reflecting on the year.

What are your plans and goals for Q4 and the upcoming year, 2025? What challenges do you foresee?

Although it is still too early to sum up, this year was very successful for us – we managed to complete many key business projects, we keep developing our online product, receiving new relevant certifications and we would like to maintain this trend. In the coming months, we plan to expand to new markets and grow our team of experts. We also focus on the development of new technologies, we expand the retail network while focusing on further development of the online product. We concentrate a lot on diversifying our product offer, which will certainly be much wider next year.

 

EGC is not the only conference where we can meet you at industry events in the near future. Can you share any plans in this regard?

Industry events are an important platform enabling valuable discussions and meetings. This week we are participating in SBC in Lisbon, we will also be at iGaming in Malta.

Next year, we are exhibiting at ICE 2025 in Barcelona and warmly invite you to visit Promatic Group’s stand. All the above events are very inspirational as we are committed to following trends, developing know-how and new technologies in gaming, and exchanging experiences with industry experts, which certainly contributes to our development.

 

Piotr Fedak – BIO

PIOTR FEDAK

Chief Operating Officer of Promatic Group

Actively working in the gaming industry for over 20 years.

Associated with Promatic Group for most of his professional career, solely involved in operational processes.

He held the positions of Operations Director and Managing Director, supervising operations on domestic and global markets, also managing introducing innovations.

In 2023, he took the position of the CEO of the company, leading and managing the organization in the scope of operational and strategic processes.

 

 

Promatic Group’s iGaming Director, Maciej Makuszewski, and Product Design Manager, Luka Oblak, will be presenting a workshop at the European Gaming Congress on ‘Mastering the Art of Balanced Slot Development.

Join us in Warsaw and meet the Promatic Games Team in person:

Get your tickets for the European Gaming Congress 2024 Now!

The post Promatic Group: Pioneering Innovation in Slot Gaming for Over 25 Years appeared first on European Gaming Industry News.

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EGT Digital at Belgrade Future Gaming 2025: Get ready to be fascinated

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On 27 and 28 May the Serbian capital will once again host Belgrade Future Gaming exhibition. EGT Digital will participate in it along with EGT for another year in a row. Both companies will expect their guests on stand E1.

EGT Digital will reveal its rich gaming world, including the jackpot bestsellers Bell Link, Clover Chance, High Cash, and Single Progressive Jackpot, as well as over 140 casino games on different themes, which have presence in more than 50 markets worldwide. Visitors will also be able to learn more about the newest addition to the provider’s jackpot portfolio: the 4-level multi-denomination Gods & Kings Link. Currently including 2 games: Glorious Alexander and Ape of Luck, it will offer players an exciting experience full of great winnings, attractive bonuses, and a lot of fun.

The company’s iGaming platform X-Nave will also be on display. Featuring 4 main modules: Gaming Aggregator, Sport Product, CRM Engine, and Payment Gateway, it stands out with great flexibility, thanks to which each of the modules can function as part of the turnkey solution or operate independently, as they allow integration with third-party developments.

The Gaming Aggregator will present its vast range of over 13,000 titles from more than 130 popular providers together with numerous functionalities for content customization. The Sport Product will demonstrate its rich sports and esports content across a number of markets globally. The CRM Engine with its player management tools and bonus features, as well as the Payment Gateway, covering a rich diversity of payment methods, will further expand operators’ options to create more personalized and engaging offerings for their clients.

“Participating in Belgrade Future Gaming has always been very rewarding for us and I have every reason to believe that this year’s edition will once again bring us excellent results,” said Tsvetomira Drumeva, Head of Sales at EGT Digital. She added: “We can’t wait to meet with our valued current partners and potential future customers from the region and show them our latest innovations, that can make their business even more successful.”

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EGT’s high-potential novelties to fascinate operators and players at Belgrade Future Gaming 2025

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Belgrade Future Gaming 2025 is just around the corner. EGT will traditionally participate in the event, showcasing a well-curated selection of brand-new and top-performing products, which will be available at stand E1.

The company will showcase its latest series of slot cabinets Supreme, presented by the S 32-32 St and S 32-32 Up models. Powered by the Exciter IV platform, they will captivate visitors’ attention with their 2 high-resolution 32-inch UHD 4K monitors and a frameless UHD 4K display. The machines will dive players into the fascinating world of Supreme Selection multigames – Supreme Green Selection, Mega Supreme Fruits Selection, Supreme Red Selection, and Bonus Prize Bonus Buy Supreme Selection, offering a wide diversity of new games and well-known classic titles from EGT’s portfolio.

The guests will also be able to try out the Phoenix cabinets PH 27-27 St and PH 50 V St. These models will be among the highlights at EGT’s stand, standing out with their attractive design and numerous ergonomic features. They will be supplied with the jackpot bestseller Bell Link with its popular mixes Bell Link 1 and 2.

EGT will showcase its ETG solutions. The G R6 C roulette will be on display to provide visitors with an exciting gaming experience with its 6 27-inch HD touchscreen monitors and the option to choose between European and American wheels.

The company’s casino management system Spider will introduce its latest modules, allowing operators to make managing the daily activities in their gaming establishments easy and effective.

EGT Digital will also present its wide range of iGaming solutions. The provider will showcase its rich variety of instant and slot games, jackpot products, as well as the in-house developed “all-in-one” betting platform X-Nave with its 4 main modules, giving operators everything they need to build and grow their online business.

Aleksandar Kliska, General Director of EGT Group d.o.o. Serbia, commented: “I am very glad that we will participate in Belgrade Future Gaming once again, as it is among the most important gaming exhibitions not only in Serbia, but also in the region. The event will allow us to showcase our latest products to the key players in the industry, strengthen our current partnerships, and start new collaborations.”

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Retention, Recognition & Real Results: How NuxGame Powers the Future of iGaming

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At this year’s MARE BALTICUM Gaming & TECH Summit in Vilnius, NuxGame joins as the official TECH Trends, Innovation & Marketing Stage Sponsor – bringing with them not just cutting-edge technology, but a fully integrated platform built to help operators grow smarter, engage deeper, and stay ahead in a fast-evolving industry.

We caught up with Denis Kosinsky, Chief Operating Officer at NuxGame, to talk about personalized retention, real-world tech upgrades, and how the company is redefining success in a crowded marketplace.

 

Denis, thank you for joining us! Can you start by introducing yourself and telling us more about your role at NuxGame and the company’s core mission?

Thank you great to be here. I’m Denis Kosinsky, COO at NuxGame. My job in this game is to make sure the product doesn’t just work — it wins. That means constantly solving problems for operators, especially in fast-moving and emerging markets, and building solutions that are not only flexible but built to adapt to whatever the iGaming world throws at us.

At NuxGame, we power the engines behind some of the most competitive casino and betting brands worldwide. We partner with 140+ game providers across dozens of markets, delivering a modular platform that supports everything from game aggregation and payment systems to CRM and bonus engines. I work across product and operations to make sure our partners can launch fast, grow sustainably, and offer the kinds of player experiences that drive real retention not just short-term engagement.
In today’s industry, it’s not enough to be functional — you have to be responsive, scalable, and smart. Our mission at NuxGame is to give operators a platform that evolves with them — whether they need a turnkey launch or custom integrations — and to act as a real partner, not just a tech vendor. Because the way we see it, if our clients win, we win.

 

Retention is one of the hottest topics in iGaming right now. How can modern operators plan for a successful retention-first strategy?

Acquisition gets the headlines, but retention builds the business. In today’s iGaming landscape, where player acquisition costs are rising, a retention-first strategy is not optional — it’s essential.
At NuxGame, we equip operators with tools that drive sustained engagement: dynamic segmentation, real-time reward engines, personalized bonuses, and gamification systems that go beyond basic loyalty points. Operators using our tier-based achievements and contextual campaigns have reported up to 22% higher 30-day retention and 12% increases in average revenue per user (ARPU). Our platform also supports real-time feedback loops, so operators can adapt instantly to player behavior.
Retention starts with understanding the player — what they want, when they want it, and how they engage. It requires more than just reactivations; it’s about creating an ecosystem where players feel progression, personalization, and value. At NuxGame, we don’t just give operators the tools — we help them build the strategy, map the journeys, and monitor the data to retain players longer and increase lifetime value.

 

NuxGame has recently upgraded its foundation with technologies like Vue 3 and Kubernetes. How do these improvements translate into better day-to-day performance and results for casino operators?

 Technology upgrades aren’t just backend improvements — they directly affect player satisfaction and operator results. Speed, stability, and scalability are what keep users engaged and operations running profitably.
 By moving to Vue 3, NuxGame delivers a faster, smoother front-end experience with better responsiveness across devices — crucial for mobile-first markets. On the backend, Kubernetes allows us to scale platform services dynamically, ensuring high uptime, faster deployments, and better fault isolation. Operators benefit from reduced latency, quicker updates, and minimal downtime — especially during high-traffic events or promotional pushes. These upgrades aren’t just technical milestones — they’re business enablers. Operators using our upgraded stack report improvements in player session length, bounce rates, and overall platform stability. It gives them the infrastructure to support growth, launch faster, and deliver a modern user experience that meets rising player expectations. At NuxGame, we build tech that directly improves performance where it matters: in daily operations and long-term retention.

 

From Pronto Paga to crypto, payment flexibility seems to be a major focus. How is NuxGame adapting to global demand for diverse, seamless payment options, and what kind of impact does this have on player satisfaction and market reach?

Payment flexibility is no longer a bonus — it’s a necessity. Players expect to deposit and withdraw using the method they trust, whether that’s a local e-wallet like Pronto Paga or a decentralized crypto wallet.
 At NuxGame, we’ve built a modular payment infrastructure that supports over 250+ global payment methods, including fiat gateways, local bank systems, crypto, and Web3 wallets. We partner with PSPs and KYC providers across different jurisdictions to ensure fast, secure, and compliant transactions. This flexibility directly impacts conversion rates — platforms offering localized and crypto payments report up to 35% higher deposit completion rates and a significant reduction in churn during onboarding and cashout.
 It’s not just about supporting more payment methods — it’s about adapting to player expectations in every region. Whether it’s high-growth Latin American markets with strong demand for local cash-based systems or Gen Z users entering through USDT wallets, our goal is to give operators the tools to match payment preferences with minimal friction. This increases trust, shortens time-to-play, and opens the door to new markets.

 

Trust is crucial in this industry. What does your recent GLI-19 certification and Jumio integration mean for operators looking for both compliance and performance?

Operators primarily want peace of mind — that’s a fact. GLI-19 certification shows that our platform is tested, secure, and ready to meet regulatory demands across multiple jurisdictions. But compliance alone isn’t enough. That’s why we’ve integrated Jumio, with the aim of making KYC faster, safer, and easier for both players and operators. This kind of trust is similar to a good Wi-Fi: you don’t notice it when it’s working, but everything runs better because of it. If the signal’s strong, you stop checking it. At NuxGame, trust is built-in, so operators can move forward without second-guessing.

 

Let’s talk about gamification. From custom missions to tournaments and loyalty programs, how are these tools reshaping the player experience and operator revenue models?

Gamification is paramount: it transforms activity into habit. It’s the difference between a one-time visit and a reason to come back tomorrow. Instead of players dipping in and out, they start setting goals (and reaching them). This upgrade brings major advantages to operators. Players who feel progress are more likely to stay longer, get a taste for new content, and spend more over time. Such features as missions, loyalty programs, and dynamic campaigns can guide players naturally without pressure. And such tools as our Achievements feature can make that experience even more supportive, especially during onboarding. When players feel seen and rewarded, they engage more — and that leads to higher earnings. Gamification isn’t decoration anymore. It’s how serious operators make gameplay a business strategy.

 

NuxGame is also taking a practical approach to blockchain. Can you share an example of how Web3 or token-based systems are already improving transparency, fairness, or loyalty in your platform?

Blockchain can help with three big things: fairness, clarity, and loyalty. We’ve already built tools that let operators offer provably fair games, so players can see for themselves that the results are legit. On the loyalty side, we’re working with token-based rewards that don’t just vanish like typical points. Players can use them later, and that keeps them engaged. It’s basically giving players something they own, not simply borrow. We are not here to make Web3 sound fancy: we are here to use it where it makes your iGaming service stronger and keeps players happy. Simple as that.

 

You’re enjoying some major recognition in the industry’s global Awards scene – including winning “Best Platform Provider 2025” at the SiGMA Eurasia Awards and being shortlisted in multiple key categories at our Baltic & Scandinavian Gaming Awards, as well as the AffPapa iGaming Awards. What do these milestones say about where NuxGame is headed next?

Awards are great to receive, but receiving them is not where our focus lies. Awards are proof that our platform is bringing real results for operators. Winning “Best Platform Provider” at SiGMA Eurasia and being shortlisted across several major awards tells us one thing: the work we’ve been doing is being noticed. It means that software is trusted, and we’re moving in the right direction. But we’re only picking up speed. These turning points motivate us to go further, and we’re focused on building even more impactful solutions. Recognition tells us we’re on the right path, but the future is about staying useful, flexible, and fully focused on what operators need next.

Meet Denis Kosinsky and the NuxGame team at the MARE BALTICUM Gaming & TECH Summit 2025 on 27–28 May in Vilnius.


🔗 Register now to explore tech innovation, platform excellence, and the future of retention-first iGaming.

The post Retention, Recognition & Real Results: How NuxGame Powers the Future of iGaming appeared first on European Gaming Industry News.

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