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Canada

IC360 and IXUP Selected to Develop a Centralized Self-Exclusion System for iGaming in Ontario

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iGaming Ontario announced that a joint bid by Integrity Compliance 360 (IC360) and IXUP has been selected to develop a new centralized self-exclusion system for Ontario, which will be the first of its kind in North America.

“We look forward to working with IC360, IXUP, OLG and our operators to develop a centralized self-exclusion program for Ontario’s igaming players. This project reflects our ongoing commitment to build on the existing player protections here in Ontario. With IC360’s tech-first expertise in betting integrity through ProhiBet and IXUP’s demonstrated success with BetStop in Australia, we’re confident they will help us build a robust self-exclusion system for Ontarians who decide to take a short- or long-term break from gambling,” said Martha Otton, iGaming Ontario Executive Director.

IC360 is a global leader in delivering tech-forward, innovative integrity and compliance products and services within igaming and sports betting integrity. IXUP designed, delivered, and now operates Australia’s BetStop national self-exclusion register. Together, IC360 and IXUP will provide Ontario with an effective self-exclusion system designed to support players’ decisions to self-exclude while also protecting their privacy.

“IC360 is excited to work with iGaming Ontario to generate a system that brings the highest standard of responsible gambling tools to one of the world’s leading gaming jurisdictions. Through our tool ProhiBet and our education services we have always been strongly committed to responsible gambling and look forward to working with all stakeholders to deliver the best self-exclusion solution to protect players in Ontario,” Eric Frank, President of IC360, said.

Al Watson, IXUP CEO said, “This project is a significant moment for responsible gambling in North America. The entire IXUP team has worked exceptionally hard to establish IXUP as a key provider of state-of-the-art online gambling self-exclusion products globally, made possible by the application of our world leading secure data collaboration engine and we are extremely excited to continue this work in Ontario.”

iGaming Ontario and the IC360-IXUP team will begin developing this centralized self-exclusion system immediately, working closely with all its igaming operators and OLG. With the new centralized self-exclusion system, players will be able to self-exclude from all regulated igaming sites in Ontario at once, including OLG.ca, adding another layer of protection under the Alcohol and Gaming Commission of Ontario (AGCO)’s Registrar’s Standards for Internet Gaming.

Self-exclusion is an important step that can help to protect players from experiencing harm from gambling by supporting their decision to take a break from regulated igaming websites.

“Congratulations to iGaming Ontario on this important milestone. Player health is a cornerstone of OLG’s business. We are committed to ongoing improvements to responsible gambling efforts so that our industry can offer a safer, more enjoyable experience for all players in Ontario,” Duncan Hannay, President and CEO of OLG, said.

Each regulated igaming site in Ontario is already required to offer a self-exclusion program that is well-promoted, easily accessible to customers and includes resources and information about problem gambling support services, according to the Registrar’s Standards for Internet Gaming.

“Requirements for robust player protections and responsible gambling safeguards are central to the AGCO’s regulatory standards for Ontario’s gaming industry. Once the new, centralized self-exclusion system is available, all registered gaming operators in the province will be required to participate and this will go a long way in supporting players who wish to stop or take a break from gambling in Ontario,” Dr. Karin Schnarr, CEO and Registrar of the AGCO, said.

Caesars Entertainment

OLG Selects Caesars Entertainment as the Service Provider for Windsor Casino

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The Ontario Lottery and Gaming Corporation has selected Caesars Entertainment as the Service Provider in the Windsor Casino procurement process. This is the final procurement process in the OLG’s land-based gaming modernization initiative.

Tom Reeg, CEO of Caesars Entertainment, said: “We are thrilled to be selected as the service provider for the Windsor Casino by the OLG. Caesars has a long history of managing Windsor and looks forward to continuing to deliver exceptional guest service and experiences at the property.”

Caesars and its predecessor companies have partnered with the OLG to operate Caesars Windsor (fka. Casino Windsor) since the opening of the temporary facility in 1994. Caesars will assume responsibility for gaming and non-gaming operations of the Windsor casino on behalf of the OLG under a 20-year operating agreement, which is expected to begin in 2026.

OLG requires an 18-month restriction on any organizational changes consistent with other gaming bundle modernizations in Ontario. Unionized employees will continue to be governed by the terms of their collective agreement.

The post OLG Selects Caesars Entertainment as the Service Provider for Windsor Casino appeared first on Gaming and Gambling Industry in the Americas.

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AGCO

AGCO issues penalties of $151,000 against Great Canadian Entertainment for alleged age verification failures

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The Alcohol and Gaming Commission of Ontario (AGCO) has issued $151,000 in penalties to Great Canadian Entertainment for allegedly failing to prevent minors from accessing gambling on multiple occasions at three Toronto-area casinos.

As part of its investigation, the AGCO reviewed four separate incidents in which minors allegedly gained access to the casino floors and in which some of these minors participated in gambling activities – two cases at Great Canadian Casino Resort Toronto, and one at each of Casino Ajax and Pickering Casino Resort.

The AGCO is committed to ensuring casinos meet Ontario’s high standards of harm reduction and responsible gambling. The AGCO’s Standards require operators to ensure only eligible individuals are permitted into a gambling site and strictly prohibit access to anyone under 19 years of age (except in the course of employment). The Standards also mandate that casino employees have the necessary competence, skills, experience and training to effectively carry out their duties, including age verification.

This enforcement action underscores the AGCO’s dedication to protecting youth and other vulnerable individuals.

A casino operator served with an Order of Monetary Penalty by the AGCO Registrar has the right to appeal the Registrar’s decision to the Licence Appeal Tribunal (LAT), an adjudicative tribunal that is part of Tribunals Ontario and independent of the AGCO.

“Ontario casino operators have an obligation to ensure minors are not able to access casino floors or activities such as slot machines or table games. The AGCO will continue to monitor and hold all casino operators accountable for fulfilling this important role.”  – Dr. Karin Schnarr, Chief Executive Officer and Registrar, AGCO.

The post AGCO issues penalties of $151,000 against Great Canadian Entertainment for alleged age verification failures appeared first on Gaming and Gambling Industry in the Americas.

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Canada

ToonieBet Launches its Sportsbook on Apple App Store and Google Play Store

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ToonieBet, Soft2Bet’s flagship online casino and sportsbook for Ontario, has officially launched its sportsbook on the Apple App Store and Google Play Store. The platform is tailored specifically for local players, offering a dynamic betting experience with a broad range of sports events and competitive odds. The platform also features personalised promotions and loyalty rewards designed to match the preferences of Ontario’s diverse betting community.

The sportsbook uses official data feeds, ensuring players have access to the most accurate and up-to-date information on top local and international sports events. Additionally, the platform offers live broadcasting with real-time match analytics, allowing users to make informed betting decisions as events unfold. Integrated with MEGA and advanced player account management features, the operator is committed to delivering a seamless and responsible gaming environment that enhances the overall player experience while supporting local sports initiatives.

As part of this launch, the platform has also introduced a Sportsbook section on its official website, expanding its portfolio and bringing more choice to its growing customer base. With access to over 85,000 live events each month and more than 70,000 pre-match events across a wide range of sports, players now have even more ways to bet on what they love. Soft2Bet’s Canadian brand invites all players to explore its standout online casino and the full spectrum of sports betting, all delivered through a fast, secure, and fully localised platform.

‍Since its debut at the end of 2024, ToonieBet has offered a fast, fair, and secure online casino and sportsbook experience, fully localised for Ontario’s vibrant gaming market. The Apple App and Google Play additions further enhance accessibility, bringing ToonieBet’s premium entertainment to players on the go.

Additionally, this milestone complements the operator’s recent partnership with the NHL’s Ottawa Senators, which made ToonieBet the Official Online Casino Partner of the team. The partnership includes in-arena branding, digital promotions, and fan engagement initiatives like social contests, allowing ToonieBet to connect with Ontario sports fans in exciting ways and offering chances to win team merchandise and tickets.

Yoel Zuckerberg, Soft2Bet’s Chief Product Officer, said: “As Soft2Bet continues our rapid growth, we are excited to provide Ontario players with access to ToonieBet’s sportsbook which is now available on the Apple App and Google Play Store, offering seamless access to a customised experience tailored for the province’s passionate gaming community.”

The post ToonieBet Launches its Sportsbook on Apple App Store and Google Play Store appeared first on Gaming and Gambling Industry in the Americas.

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