

Compliance Updates
Belgium Makes Legal Age to Gamble at 21 from September
Belgium regulators have made new amendments to the gambling laws in the country with the legal gambling age from 18 to 21. This move aims to align the age requirements for sports betting, arcades and bingo with those already in place for land-based casinos. The revised regulations are set to come into effect on September 1, 2024, and have been outlined in a press release by the Gaming Commission, as published in the Belgium Official Gazette.
The decision to increase the legal gambling age in Belgium is part of a broader effort to prioritise player safety and well-being. By raising the age limit, the authorities aim to provide a more secure environment for individuals engaging in gambling activities. The new legislation includes several other measures designed to safeguard players and ensure responsible gambling practices:
- Prohibition of Devices “3.3”: The revised regulations include a ban on the use of specific gambling devices, known as “3.3” devices. This prohibition aims to eliminate potential risks associated with these devices and promote safer gambling experiences.
- Ban on Cumulation of Online Licences: The new laws also prohibit the cumulation of online licenses on the same website. This measure seeks to prevent operators from exploiting multiple licenses to maximise their reach and potentially exploit vulnerable players.
- Ban on Gifts/Bonuses/Free Games: Another noteworthy provision is the ban on offering gifts, bonuses, or free games to players. This restriction aims to minimise the potential for excessive gambling and the associated risks it may pose to vulnerable individuals.
- Ban on Advertising Games of Chance: The revised regulations also introduce a ban in principle on advertising games of chance. This change intends to reduce the exposure of individuals to gambling advertisements, particularly targeting vulnerable populations, such as minors and problem gamblers.
- Age Limit of 21 Years and Refund in Case of No Control: To ensure effective age verification and compliance with the new regulations, individuals who fail to provide proof of age will be eligible for refunds. This provision emphasises the importance of age control measures and strengthens the responsibility of operators in verifying the age of their customers.
The raised legal gambling age in Belgium will have implications for both operators and players within the country’s gambling industry. For operators, it means implementing necessary changes to comply with the new regulations and adapt their marketing strategies to adhere to the ban on advertising games of chance. Additionally, operators will need to ensure strict age verification processes to prevent minors from accessing gambling services.
Players, particularly those between the ages of 18 and 21, will be directly affected by the increase in the legal gambling age. Those who were previously eligible to participate in certain gambling activities may now need to wait until they reach the age of 21. However, it is essential for players to understand that this change is intended to protect them from any potential harm associated with underage gambling. Responsible gambling practices and adherence to legal age limits are crucial for maintaining a safe and enjoyable gambling environment.
While the decision to raise the legal gambling age has been made with the best intentions, there are concerns and criticisms regarding certain aspects of the revised regulations. One notable concern is the potential for the new advertising restrictions to inadvertently benefit illegal operators. The Belgium Association of Gaming Operators (BAGO) has expressed opposition to a total ban on gambling advertising, arguing that it could make it more challenging for consumers to differentiate between legal and illegal operators.
Tom De Clercq, Chair of BAGO, emphasises the need for targeted advertising limitations rather than a blanket ban. BAGO advocates for limiting advertising, particularly through traditional media, but warns against the potential negative consequences of a total ban. They believe that a comprehensive approach that combines responsible advertising practices and effective regulation is key to maintaining a healthy and well-regulated gambling industry.
ACDV certification
GoldenRace becomes the first and only Virtual Sports provider certified for Retail in Colombia

GoldenRace, leading B2B provider of Virtual Sports and betting solutions, has become the first and only Virtual Sports provider officially authorised to operate in Colombia’s Retail betting market under the new ACDV regulation.
The certification is based on ACDV (Virtual Racing and Sports Betting) standards, published by Coljuegos, Colombia’s national gambling authority, at the end of last year (2024) as part of a new regulatory framework for Virtual Sports in the Retail sector, outlined in Resolution No. 20241200028984.
With this updated certification now in force, GoldenRace proudly leads the way, allowing betting shops across Colombia to legally continue offering its award-winning Virtual Sports portfolio – including bestsellers like Virtual Football, Horse Racing, and Greyhound Racing – fully compliant with the latest national requirements.
“This process involved extensive testing at a prestigious, internationally accredited laboratory,” explained Julio César Duque, LatAm Director at GoldenRace. “For us, it’s a clear confirmation of the strength of our portfolio and how well our solutions perform in Colombia.”
With the ACDV certification now active, the company is expanding its market-leading Virtual Sports content to Retail, giving local operators more.
“After a successful GAT Colombia 2025 and with the Peru Gaming Show on the horizon, we’re thrilled to keep growing in LatAm,” added Martin Wachter, CEO & Founder of Softquo, the Holding behind GoldenRace. “Colombia holds a special place for us: it’s home to one of our offices and our reforestation initiatives. We are deeply proud that its Retail operators can now enjoy the best of GoldenRace through this new certification.”
The post GoldenRace becomes the first and only Virtual Sports provider certified for Retail in Colombia appeared first on Gaming and Gambling Industry in the Americas.
AGCO
AGCO: Casino Days Penalized $54,000 for Deceptive and High-Risk Bonus Offer

The Alcohol and Gaming Commission of Ontario (AGCO) has issued a $54,000 monetary penalty alleging Well Played Media, Unipessoal LDA promoted a deceptive bonus on its Casino Days website. The bonus offer is alleged to have encouraged high-risk behavior and failed to properly disclose key terms.
The AGCO launched an investigation triggered by a player who complained that more than $8500 in winnings had been confiscated by Casino Days. The investigation reviewed a so-called “welcome bonus” that promised new players up to $2000.
However, to qualify for the full bonus amount, players had to:
Deposit $2000 of their own money;
Wager $70,000 (35 times the deposit);
Keep each wager at or under $5; and
Complete all wagering requirements within 7 days.
Investigators also found that certain terms of the bonus offer were difficult to find, buried behind multiple links on the site.
AGCO’s analysis showed that the average player would first lose $3640 trying to earn the $2000 bonus.
According to Ontario’s igaming rules, registered operators must not offer bonus promotions that encourage harmful gambling behavior and fail to disclose key conditions appropriately. Further, operators are not permitted to entice players with bonuses that cannot reasonably be attained without significant gambling losses.
These rules are in place to protect players and support a safe, regulated market—one that stands in contrast to the risks of unregulated gambling sites.
An igaming operator served with an Order of Monetary Penalty by the AGCO Registrar has the right to appeal the Registrar’s decision to the Licence Appeal Tribunal (LAT), an adjudicative tribunal that is part of Tribunals Ontario and independent of the AGCO.
“Player protection is a non-negotiable priority for the AGCO. We expect operators to be truthful and transparent about their promotions, and we also require them to ensure that those promotions do not encourage reckless or harmful patterns of play. An offer that requires a player to sustain substantial losses for a perceived benefit is not a fair offer. This penalty sends a clear signal that we will not hesitate to take action against operators who fail to meet their obligations to protect Ontario players,” Dr. Karin Schnarr, Chief Executive Officer and Registrar of AGCO.
The post AGCO: Casino Days Penalized $54,000 for Deceptive and High-Risk Bonus Offer appeared first on Gaming and Gambling Industry in the Americas.
Australia
ACMA: TAB Penalised $4 Million for Spamming VIP Customers

Tabcorp Holdings Limited (TAB) has been penalised $4,003,270 for sending more than 5700 marketing messages to customers of its VIP Programme that broke Australia’s spam laws.
An Australian Communications and Media Authority (ACMA) investigation found that TAB sent 2598 SMS and WhatsApp messages to VIP customers between 1 February and 1 May 2024 without providing an option to unsubscribe from the messages.
The ACMA also found that 3148 SMS and WhatsApp messages did not contain adequate sender information across the same period, and 11 SMS messages were sent without consent between 15 February and 29 April 2024.
Authority Member Samantha Yorke said the breaches were deeply concerning as they involved non-compliance by a large and established gambling provider that targeted VIP Programme customers.
“This is the first time the ACMA has investigated and found spam breaches in a gambling VIP program. These programs often involve personalised messages offering incentives such as bonus bets, deposit matching, rebates and offers of tickets to sporting and other events.
“The gambling industry needs to understand that spam laws apply to all direct marketing—whether it’s generic campaigns or personalised messages,” Ms Yorke said.
“VIPs should not be confused with gambling ‘high-rollers’. These types of gambling VIP programs can involve customers who are not well off and are experiencing significant losses,” Ms Yorke said.
“It is utterly unacceptable that TAB did not have adequate spam compliance systems in place.”
Under the Spam Act 2003, businesses must have consent before sending marketing messages. Messages sent with consent must also contain a working unsubscribe option and information about the sender.
“When people make choices to unsubscribe from a service they must be able to do so easily and their decisions must be respected by companies,” Ms Yorke said.
TAB has also entered into a 3-year court-enforceable undertaking. This includes an independent review of its direct marketing systems, making improvements, running quarterly audits of its VIP direct marketing, training staff and reporting to the ACMA regularly.
“The ACMA will be watching closely to ensure TAB meets its commitments and complies with the spam laws in future,” Ms Yorke said.
Cracking down on gambling safeguards and spam rules are current compliance priorities for the ACMA. Over the last 18 months businesses have been penalised over $16.9 million for spam breaches.
The post ACMA: TAB Penalised $4 Million for Spamming VIP Customers appeared first on European Gaming Industry News.
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