Buffalo Casino & Resort has chosen Quick Custom Intelligence’s (QCI) Chatalytics, an AI-based platform, to transform casino operations and enhance guest satisfaction. The QCI Chatalytics package—encompassing Slot Copilot, Player Copilot, the Dashboard, and the Robot Button—integrates OpenAI technology for real-time insights and efficient decision-making across the gaming floor.

Designed to boost both player and slot management, QCI Chatalytics delivers an advanced combination of AI-driven features. Slot Copilot empowers operators with live slot machine performance monitoring, predictive analytics, and automatically assigned tasks. Player Copilot focuses on personalized engagement by analyzing guest data to guide service strategies and reward offerings. With the Dashboard, teams benefit from an easy-to-read, real-time overview of key performance metrics, enabling swift, data-informed insights. Additionally, the Robot Button automates routine tasks, freeing up staff to concentrate on more valuable responsibilities and boosting overall productivity.

Mary Jewett, General Manager of Buffalo Run Casino & Resort, said: “Bringing QCI Chatalytics on board represents a vital step in leveraging AI to enhance our operations. With cutting-edge tools like the Robot Button, Slot Copilot, and Player Copilot, we can offer more tailored guest experiences while gaining a clearer understanding of our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, said: “We are thrilled to introduce QCI Chatalytics to Buffalo Casino & Resort. By weaving OpenAI’s capabilities into our solution, we deliver an unprecedented degree of automation and clarity. We believe Chatalytics will be a key factor in refining casino floor management and boosting guest satisfaction through instantaneous, data-driven decision-making.”

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The Casino @ Dania Beach has announced that it has successfully upgraded to the Quick Custom Intelligence’s (QCI) latest Enterprise Platform, version AGI55. This upgrade brings a host of innovative features, including the highly anticipated Chatalytics, an integration with OpenAI that redefines how casinos interact with their data.

The AGI55 release offers a range of powerful tools designed to enhance operational efficiency and drive revenue growth. Notable features include Slot Copilot, Player Copilot, and a newly enhanced Dashboard, which provide real-time insights and actionable data across the casino floor. The standout addition, the Robot Button, allows users to safely query their data using OpenAI, delivering rapid, AI-powered insights that elevate decision-making capabilities.

Josh Crowder, Director of Marketing for The Casino @ Dania Beach, said: “We are thrilled to be among the first to implement QCI’s AGI55 platform. The integration of Chatalytics with OpenAI is a game-changer for us, enabling our team to ask complex questions and get immediate, actionable answers. Features like Slot Copilot and Player Copilot provide us with enhanced data visibility, while QCI Go streamlines host interactions and improves player engagement. It’s a transformative step forward for our operations.”

AGI55 also introduces the latest versions of QCI Slot Dispatch, providing improved slot maintenance coordination, and QCI Events, which now includes advanced Power Pack Reporting capabilities for comprehensive event analysis. These enhancements, combined with QCI Go for host interactions, underscore the platform’s commitment to delivering robust, user-friendly solutions tailored for the gaming industry.

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Dr. Ralph Thomas, CEO of QCI, said: “We are delighted to see The Casino @ Dania Beach embrace the full capabilities of our AGI55 release. This upgrade is the culmination of our dedication to bringing cutting-edge AI technology and seamless data integration to our customers. By introducing tools like Chatalytics and the Robot Button, we are empowering casinos to unlock new levels of insight and efficiency. We look forward to seeing how these advancements will benefit The Casino @ Dania Beach and enhance their guest experience.”

The Casino @ Dania Beach’s successful upgrade to AGI55 highlights QCI’s continued innovation and leadership in the casino technology space, offering a comprehensive suite of tools that set a new standard for data-driven decision-making and player engagement.

Quick Custom Intelligence (QCI) and The Casino at Nemacolin announced a strategic partnership that promises to revolutionize the gaming and hospitality industry in the western Pennsylvania market. This strategic alliance sets the stage for an exciting fusion of technology and hospitality, with The Casino at Nemacolin at the forefront.

John Gibboni, General Manager of The Casino at Nemacolin, said: “We are thrilled to embark on this groundbreaking journey alongside QCI. The QCI platform is a game-changer for our host and slot departments, and we believe it will not only streamline our operations but also elevate the standard of service and entertainment we offer to our cherished guests. With QCI’s innovative solutions, we are confident that we will deliver an unmatched gaming experience in the southwestern Pennsylvania market. This partnership aligns seamlessly with our dedication to excellence and innovation.”

Dr. Ralph Thomas, CEO of QCI, said: “At QCI, we highly value partnerships grounded in mutual respect, a shared vision, and unwavering commitment. Our collaboration with The Casino at Nemacolin exemplifies such a relationship. We have been profoundly impressed by the dedication, passion for excellence, and unyielding commitment to enhancing guest experiences exhibited by the Nemacolin team. I am proud and enthusiastic about the journey that lies ahead and confident that, together, we will establish new standards within the Western Pennsylvania market.”