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Playing it safe: Financial transparency, privacy and data protection in online gambling

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Online casino customers want to know they are playing at a casino that protects their privacy, data and financial information. Providing this creates several challenges, but licensed UK online operators still champion security protocols and compliance.

Player trust – essential for successful gambling businesses

Financial transparency, privacy, and data protection are crucial to player security and determine whether consumers trust a gambling site. Customer trust is the litmus test of a successful gambling brand. Untrustworthy sites don’t survive long, scoring low with players and review sites. 

When considering where to play the best slots in the UK, it’s not enough for players to only look at games choice; customers also need to consider a casino’s reputation, ensuring it has up-to-date licensing, sufficient privacy terms, and state-of-the-art security features.

Reading online reviews can help with research and is one of the easiest ways to narrow down the options. Review sites test online casinos for security, ensuring licensing and site encryption. If a gambling site consistently has terrible reviews, it’ll put prospective players off and limit its success.

Security challenges for operators

Online gambling sites in the UK are held to licensing standards and UK laws, which cover data privacy protocol (following GDPR), fraud prevention, Know Your Customer Checks, Source of Fund inquiries, Anti-Money Laundering prevention, levels of site and server security (SSL and physical considerations), secure payment gateways and methods, and more. These measures, along with game testing and certification, are created to ensure that gambling remains crime-free and that consumers are assured of the industry’s legitimacy. 

Despite the measures, the gambling industry is constantly under attack from criminal forces. In the last several years, major scale hacks have exposed the vulnerability of the global online gambling industry from a security point of view. 

These include the Betway breach in 2011 (cyber criminals accessed the consumer database), William Hill hack in 2016 (a DDoS attack that took down the site, costing millions in lost bets), the DraftKings fiasco in 2022 (that led to $600,000 being withdrawn from player accounts by a teen) and BetMGM also in 2022 (user data was breached from May-Nov, 22).

These wide-scale attacks on market-leading gambling operators remind us of the pace of tech growth and that cyber criminals pose an ongoing threat to the online gambling industry. This is why operators must invest in robust protections, software and AI and conduct regular security audits with bodies like eCOGRA to expose vulnerabilities.

Data protection and Anti-Money Laundering laws

While some areas of regulation are the remit of the UK Gambling Commission, others, like data protection and AML compliance, are governed by separate laws. Data protection laws for personal and financial details are provided by the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018). These two regulations govern how businesses and gambling operators can use, and process data, with GDPR considered the latest update. 

“Fairness, transparency, accuracy, security, data minimisation and respect for the rights of the individual whose data a business wants to process – these are all things that businesses should already be doing with data. GDPR seeks to build on those principles.”

Data protection laws and rules are complex and include details on encryption, SSL coverage, employee training in best practices, audits and testing, and data retention. UK casinos are experienced in data handling and storage protocol; they also employ the latest security software to ensure player accounts and data are kept secure. 

We’ll go more into AML below, but just to add, on financial transparency, UK gambling sites must be completely transparent and even separate player funds to ensure they are protected in cases of solvency issues. All financial records are reported to the Gambling Commission for tax purposes.

Account security

Both consumers and casinos have a role to play in account security. In line with gambling and AML laws, online casinos in the UK must complete Know Your Customer Checks on new accounts. This includes age and ID verification. It helps satisfy source of funds regulations and financial transparency; on the individual level, cases of financial fraud by players have taken place in the past. The Gambling Commission’s primary aim is ensuring gambling remains crime-free, which chiefly means avoiding money laundering efforts.

In avoiding outside hacking efforts and to better reassure players, operators can also increase account security by using 2-factor sign-in accounts, fingerprint logins on apps and for payments, plus security questions. 

Security audits and testing

Online casinos and gambling sites can pay third-party auditing companies, like eCOGRA and iTech Labs, to test their platforms. These attack the platform to expose any areas of weakness from an outside perspective. Conducting third-party security audits is considered the best practice for online gambling operators in the UK, at least every two years.

Future of fraud detection and gambling harm indicators

Gambling operators are increasingly using AI to flag cases of suspicious account activity. It’s decreasing the space for error, especially when coupled with the UK’s new rules regarding loss limits and financial checks (these are loss, so will include targeted interventions with players who are not experiencing harm or fraud – early intervention raises awareness of harmful partners of betting).

As AI can process large data sets and uses machine learning, it is getting ever better at flagging cases of fraud and gambling harm at the individual account level. It is also instrumental in detecting bonus abuse, brute force hacking attempts and unusual payments. 

However, as the amount of data casinos process regarding players increases, so do the concerns relating to ethical uses of data, including how operators use this for targeted marketing and promotions, which, as the past has shown, has an impact on the behaviour of vulnerable players – we are of course thinking about how some UK operators used VIP schemes and promos to encourage large and unchecked spending on some accounts, which led to new Gambling Commission guidance.

At the end of the day, where there are cases of it going wrong, for the most part, operators play it safe and do their utmost to ensure consumers can trust the UK gambling industry. This means providing the highest standard of online security, financial transparency, privacy and data protection and encouraging responsible, sustainable play.

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Russell Ferris appointed Managing Director at Racecourse Media Group

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Racecourse Media Group (RMG) has appointed Russell Ferris to the new role of Managing Director.

Russell, currently CEO of Weatherbys Ltd, will be joining RMG on August 18.

He can count on more than 20 years of senior management and directorial experience in the racing industry, including as Managing Director of Limerick Racecourse and Director, Ireland for At The Races. He joined Weatherbys Ireland in 2016 and was promoted to Weatherbys Ltd Group CEO three years later.

Nick Mills, CEO of RMG, said: “Russell is highly regarded within the industry and will bring a wealth of expertise, experience and enthusiasm to RMG. Russell will oversee and further align the Commercial and Broadcast departments and help take the business to new levels in terms of innovation, engagement and revenues. I very much look forward to welcoming Russell to RMG in August.”

Russell, who also sits as a Non-Executive Director on the Boards of Racing Digital and Venture Bio, said: “I am delighted to be joining a great team at RMG and very much looking forward to the new challenge. RMG play a pivotal role within the industry both domestically and internationally, and I am excited by the company’s vision to further enhance the sport’s appeal, reach and engagement to ensure a bright future for all.

“I’d like to thank the Weatherbys family for the opportunity provided to me. It has been fantastic to see the business develop and diversify in recent years, and I know that I leave it in great hands with Sharon O’Regan and a talented team across the business.”

The post Russell Ferris appointed Managing Director at Racecourse Media Group appeared first on European Gaming Industry News.

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SOFTSWISS Named Online Casino Innovator in CEE 2025

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SOFTSWISS, a global tech provider, won the Online Casino Innovator in CEE title at the GamingTECH CEE Awards 2025 with its forward-thinking Game Aggregator. The award celebrated companies that drive innovation, excellence, and leadership in the iGaming and tech landscape across Central and Eastern Europe.

SOFTSWISS continues to lead online casino innovation in the CEE region with its Game Aggregator – one of the largest and most advanced game hubs in the iGaming industry. The solution offers over 27,800 exclusive games from 280+ leading providers, supporting more than 1,250 brands. Operators can integrate it via a one-time API as a standalone product for any third-party platform or as part of the SOFTSWISS Casino Platform.

The Game Aggregator offers a vast portfolio of RNG and live games for desktop and mobile, including slots, table games, crash, and casual games – many optimised for crypto gameplay. The content is fully localised to suit operators’ target markets, supporting multiple languages, currencies, and regional preferences.

The Game Aggregator is certified to operate across key markets in Europe, Africa, and Latin America, with licenses or compliance in countries like Greece, Romania, Spain, Brazil, Nigeria, and South Africa. The platform provides powerful innovations that help operators grow their business effectively:

  • Tournament Tool: A versatile tool that enables operators to launch custom competitions in five simple steps. With mechanics like total bets, highest multiplier, and total wins, this solution saw an 80% growth in adoption by operators in 2024.
  • Crash Games in Tournaments: A new integration that elevates engagement.
  • Non-Monetary Prizes: Enhances reward variety with trips, gadgets, and more.
  • GGR Report Builder: Aggregates performance data across all games and providers.
  • Jackpots for Crash and Live Games: Implemented via the Jackpot Aggregator integration, leading to over 50% growth in average total player value.

Alena Bekus, Deputy Head of SOFTSWISS Game Aggregator, comments on the win:
“This award is a meaningful recognition of our team’s continuous efforts to build not just a product, but a powerful ecosystem that supports our partners’ growth. We constantly listen to our clients, innovate based on their needs, and work to deliver a flexible, scalable, and forward-thinking solution that meets the evolving demands of the iGaming market.”

By focusing on operator success, player engagement, and industry adaptability, SOFTSWISS continues to deliver forward-thinking solutions that set new benchmarks. Winning this award reaffirms the company’s role as a true innovator in iGaming.

 

About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 27,800 casino games, the Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

The post SOFTSWISS Named Online Casino Innovator in CEE 2025 appeared first on European Gaming Industry News.

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BAFTA and DCM release star-studded cinema trailer to celebrate the art of video game storytelling

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  • Actress Susan Wokoma stars alongside Baldur’s Gate 3 duo, Samantha Béart and Neil Newbon, Doug Cockle (Witcher 3), Jane Douglas (games presenter), and Sir Ian Livingstone, co-founder of Games Workshop.  
  • The trailer launches in cinema ahead of the 21st BAFTA Games Awards on Tuesday 8 April. 
  • Research conducted by BAFTA found young adults say video games are important to their wellbeing and a form of social connection (YouGov) 

BAFTA and DCM (Digital Cinema Media) have teamed up with award-winning actress Susan Wokoma to create a national cinema advertising campaign that promotes and celebrates the art of storytelling in video games. It’s the third campaign delivered by the partnership and is releasing in cinemas ahead of the 21st BAFTA Games Awards on Tuesday 8 April 2025.

The 105 second trailer was produced by Common People Films and DCM Studios, with Jennifer Sheridan directing the film. Susan features alongside famous faces from games – such as Samantha Béart and Neil Newbon from Baldur’s Gate 3 – who share their love for video games with cinema audiences nationwide.
Jeremy Kolesar, Creative Director, DCM Studios, “We’ve seen a flourishing intersection between games, film and TV in the UK. Whether it’s a franchise-inspired series or film, a narrative-driven game, or an engaging acting performance, each medium strengthens the other. We’ve tried to capture this in our third cinema campaign with BAFTA, which draws from the diverse UK games industry to inspire the next generation of talent with an adventurous cinematic experience.”

World-renowned for its annual Film Awards, BAFTA has been celebrating the craft, skill and creativity of the games industry for over 20 years, spotlighting the best games and talent in its annual Games Awards ceremony.

The cinema trailer explores the connectivity between film, games and TV, highlighting the depth of video game storytelling and the many varied games that captivate audiences worldwide.

Tony Roberts, Founder/ EP, Common People Films: “This is the second time BATFA and DCM have asked us to bring their brand and message to life and we’re incredibly proud of the work we deliver for both of them. Having a diverse roster of talent, it was exciting to get our directors to write with a focus in games this time round and we think Jennifer has captured something very special. The games industry is a jewel in the crown of British industry and should be celebrated. Another great collaboration.”
BAFTA and YouGov research 

As an arts charity, BAFTA supports the next generation of screen talent through various initiatives, bursaries and scholarships.  Three alumni of BAFTA’s programmes were given paid roles on the production of this trailer – Jade Fabiyi (camera), Reece Grant (Art Department) and Shona Hart (Stagehand).

This ethos is reflected in the UK cinema placement of the campaign, which targets 16-34 year-olds during the preshow for multiple blockbuster releases. This includes the new A Minecraft movie, based on one of the best-selling video game franchises of all time.

Recent research conducted by BAFTA with YouGov found that:

  • Adults aged 18-34 consider video games as important to wellbeing, with a third (31%) citing video games as a form of self-care (higher than Film – 28% or TV – 27%) and 39% of 18-34s consider video games as a form of social connection (compared to 30% Film/TV).
  • Over half of UK adults see games as ‘a form of entertainment’ (54%).  However, only 1 in 5 consider games as great storytelling (20%) and there is lower awareness that games contain meaningful messages about today’s world (9%) compared to TV (33%)
  • Over half (53%) of 18-34s would trust the quality of a game that has been nominated or won a BAFTA Games Award.
  • Two thirds (62%) of UK adults were not aware that some of the world’s most celebrated games are made in the UK, and 1 in 5 would be more likely to play a game made in the UK (21%).

Donna Mathews, Executive Director of Engagement, Marketing and Communications at BAFTA said: “BAFTA is known for celebrating excellence in the screen arts and games are no exception. Our members recognise the craft, skill and creativity that goes into making every game and our Awards showcase the incredible variety of games on offer.  Like TV and film, games are a way to explore stories and learn about the world around us and young adults see games as more than a form of entertainment, with many considering games important to their wellbeing and social connection.  The UK games industry is a world-leading creative force, with talented people making games up and down the country, so with thanks to DCM and Common People Films we are putting games on the big screen to share our appreciation of this art form with audiences nationwide too.”  

Susan Wokoma said: “Film, TV and games are connected by the passion of the people who make it. It takes so many people to make these things and seeing people really take ownership of their story and their passion, that’s the thing that threads throughout all of those mediums.” 

Jennifer Sheridan, director, said: “What makes gaming so captivating is its ability to fully immerse you in the story. It invites you to engage with the narrative interactively. The beauty of storytelling in games lies in how your experience can be completely unique, even if you’re playing the same game as someone else. This film celebrates that diversity and the incredible journeys that games can take you on.” 

The post BAFTA and DCM release star-studded cinema trailer to celebrate the art of video game storytelling appeared first on European Gaming Industry News.

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