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Casino Guru Complaint Resolution Centre celebrates 4 years of successful milestones
Since its inception, Casino Guru Complaint Resolution Centre has been dedicated to providing a platform for players to voice their concerns and have their disputes resolved. The centre has garnered a reputation for its transparent and effective approach to resolving issues, resulting in significant achievements.
One of the highlights of the centre’s journey was the record-breaking month of April 2023, during which a remarkable 1,047 complaints were published, showcasing the growing trust and reliance on the centre’s services. From humble beginnings of two individuals addressing complaints via emails, the centre now boasts a team of 5 First Response members and 12 resolvers, efficiently handling the influx of issues.
The centre has also identified recurring themes in player complaints. Among the most common topics are delayed payments, verification issues, misplaced deposits, technical glitches, multiple accounts, bonus rule violations, and self-exclusion concerns. These insights have enabled the centre to better understand player needs and contribute to industry improvements.
Branislav Bright, Complaint Specialist at Casino Guru, achieved a remarkable milestone by successfully resolving the most expensive complaint to date. The resolution resulted in the return of a substantial $1.9 million USD to a player from Japan, showcasing the centre’s dedication to ensuring fairness and transparency in the gaming world.
“We are thrilled to celebrate four years of our ComplaintsResolution Centre’s journey,” stated Petronela Kontos, Complaint Team Lead at Casino Guru. “Our commitment to players’ rights and fair play has been the driving force behind our achievements. We are proud to have resolved a total of 7,539 complaints and returned close to $22 million to players since our inception.”
The centre’s global reach is reflected in its customer base, with players from countries such as Germany, India, Finland, Holland, and Brazil being some of its most frequent clients. With an average of 750-830 open complaints at any given time, the centre has consistently demonstrated its dedication to addressing player concerns promptly and effectively, with an average resolution time of approximately 16 days.
Podium and Racecourse Media Group (RMG) are thrilled to announce the launch of a brand-new racing widget, encompassing racecards, results, insight and live odds, which will be rolled out across Reach PLC’s extensive network of news sites.
The racecards launched on The Mirror’s digital platforms in time for horseracing’s biggest betting event of the week, the Cheltenham Festival 2025, which started on Tuesday.
The cutting-edge widget is designed to enhance the accessibility and popularity of British and Irish horse racing and will be rolled out across Reach’s other titles in due course.
Built by Podium, in collaboration with RMG, the leading UK-based horseracing media rights company, the racecards delivers a seamless and engaging experience for racing enthusiasts.
Designed as an embedded iframe, the widget is packed with Podium’s pre-race content, expert runner comments, and race verdicts, providing fans with valuable insights to help inform their betting decisions.
The product features real-time odds from Paddy Power, allowing Mirror audiences that are both existing and new Paddy Power customers, to view live odds and place bets directly through the widget. This integration leverages Paddy Power’s affiliate programme for a seamless betting experience.
Fully customisable to align with the look and feel of partner websites, the racing widget ensures seamless brand integration while maintaining an intuitive user experience. Hosted and supported entirely by Podium, the widget requires minimal technical integration, offering an expedient and low-lift solution for publishers and platforms looking to enhance their racing coverage with a visually engaging and educational tool.
Shane Davison, Marketing Director at Reach PLC said: “We’re excited to bring this innovative racing widget to our audience, offering an engaging and informative experience just in time for Cheltenham. This partnership with Podium enhances our racing coverage, making it more accessible and interactive for our readers.”
Richard Duncan, Head of New Business and Strategic Partnerships at Podium said: “This collaboration with Reach PLC and RMG underscores our commitment to delivering best-in-class digital solutions for racing fans. The widget provides seamless integration, expert insights, and real-time betting opportunities, ensuring a richer experience for both publishers and users.”
Clive Cottrell, Director of Marketing at Racecourse Media Group, said: “We are delighted to team up with Reach PLC and Podium on this exciting project. RMG is always looking at ways to enhance the appeal of the sport, and these new, innovative racecards will no doubt prove popular with readers across Reach’s titles.”
The post Podium, RMG and Reach PLC Launch Innovative Racecards Ahead of Cheltenham Festival 2025 appeared first on European Gaming Industry News.
Full House Resorts Inc. announced the appointment of Brandon Lenssen as Vice President and General Manager of Chamonix Casino Hotel in Cripple Creek, Colorado, subject to customary gaming approvals.
Mr. Lenssen brings nearly three decades of experience in the gaming industry to Chamonix. Most recently, Mr. Lenssen served as Vice President and General Manager for Quick Custom Intelligence (QCI), where he helped casinos leverage data-driven strategies to improve game performance, marketing and player engagement. Prior to that, he spent five years as Vice President and General Manager of Bally’s Black Hawk, where he oversaw three casino properties serving the Denver metropolitan area. While at Bally’s, he successfully worked with regulators and slot system providers to integrate a seamless TITO ticketing solution across multiple casino licenses – an initiative that significantly improved customer convenience and operational efficiency.
Mr. Lenssen also held roles at VizExplorer, where he specialized in gaming analytics, and Isle Casino Black Hawk, where he served as its Senior Director of Casino Operations.
“I’m excited to join the Chamonix team and contribute to its vision of delivering a seamless, world-class gaming experience. Chamonix Casino Hotel is setting a new standard in Colorado, and I look forward to implementing creative solutions that enhance efficiency, improve the guest experience, and maximize the casino’s potential. By leveraging data-driven strategies and operational expertise, we will drive meaningful improvements that position Chamonix as the premier destination in Colorado,” said Lenssen.
The post Full House Resorts Announces New Leadership for Chamonix Casino Hotel appeared first on Gaming and Gambling Industry in the Americas.
Latest News
SYNOT Group Appoints Andres Morano as Vice President of Sales for the Latin American Region
SYNOT Group has announced the appointment of Mr. Andres Morano to the newly created position of Vice President of Sales for the Latin American (LATAM) region. Mr. Morano brings extensive experience in the gaming industry and deep knowledge of the Latin American market, which he will now leverage to support the company’s business activities and expansion in this dynamic region.
In his new role, Mr. Morano will be responsible for developing the business strategy, strengthening SYNOT Group’s market position, and building strong customer relationships across the LATAM region. With his expertise in sales, business development, and client management, he will become a key part of the sales team.
“We are delighted to welcome Andres Morano to our team. His profound knowledge and understanding of the Latin American market are a significant asset for us. We believe that his role within SYNOT Group will further strengthen our position in the region, and his contribution will support our long-term strategy and commitment to delivering top-quality products and solutions to our partners,” Ivo Valenta, owner of SYNOT Group, said.
“I am excited to join SYNOT Group and work alongside such a great company and accomplished team. I look forward to leveraging my experience to enhance our sales efforts in LATAM and contribute to the company’s continued success in delivering awesome products and solutions,” Andres Morano said.
The post SYNOT Group Appoints Andres Morano as Vice President of Sales for the Latin American Region appeared first on Gaming and Gambling Industry in the Americas.
Podium, RMG and Reach PLC Launch Innovative Racecards Ahead of Cheltenham Festival 2025
Full House Resorts Announces New Leadership for Chamonix Casino Hotel
SYNOT Group Appoints Andres Morano as Vice President of Sales for the Latin American Region
SCCG Announces Strategic Partnership with Boosted Bets
Bally’s Appoints New Executive VP and Chief Financial Officer
PopOK Announces Two Ground-Breaking Releases – Eye on the Money & Avi
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