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Casino Guru Complaint Resolution Centre celebrates 4 years of successful milestones

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Casino Guru Complaint Resolution Centre, a prominent player advocate in the online casino industry, is proud to celebrate its 4th anniversary, marking a remarkable journey of addressing player concerns and resolving disputes within the online gambling realm. Over the course of these four years, the centre has achieved numerous milestones, demonstrating its commitment to fair play and customer satisfaction.

Since its inception, Casino Guru Complaint Resolution Centre has been dedicated to providing a platform for players to voice their concerns and have their disputes resolved. The centre has garnered a reputation for its transparent and effective approach to resolving issues, resulting in significant achievements.

One of the highlights of the centre’s journey was the record-breaking month of April 2023, during which a remarkable 1,047 complaints were published, showcasing the growing trust and reliance on the centre’s services. From humble beginnings of two individuals addressing complaints via emails, the centre now boasts a team of 5 First Response members and 12 resolvers, efficiently handling the influx of issues.

The centre has also identified recurring themes in player complaints. Among the most common topics are delayed payments, verification issues, misplaced deposits, technical glitches, multiple accounts, bonus rule violations, and self-exclusion concerns. These insights have enabled the centre to better understand player needs and contribute to industry improvements.

Branislav Bright, Complaint Specialist at Casino Guru, achieved a remarkable milestone by successfully resolving the most expensive complaint to date. The resolution resulted in the return of a substantial $1.9 million USD to a player from Japan, showcasing the centre’s dedication to ensuring fairness and transparency in the gaming world.

“We are thrilled to celebrate four years of our ComplaintsResolution Centre’s journey,” stated Petronela Kontos, Complaint Team Lead at Casino Guru. “Our commitment to players’ rights and fair play has been the driving force behind our achievements. We are proud to have resolved a total of 7,539 complaints and returned close to $22 million to players since our inception.”

The centre’s global reach is reflected in its customer base, with players from countries such as Germany, India, Finland, Holland, and Brazil being some of its most frequent clients. With an average of 750-830 open complaints at any given time, the centre has consistently demonstrated its dedication to addressing player concerns promptly and effectively, with an average resolution time of approximately 16 days.

April Fool’s Day

No fooling! The All-Inclusive Hotel Room Package is back for summer stays at the Plaza Hotel & Casino

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Tomorrow might be April Fool’s Day but this is no joke, the Plaza Hotel & Casino is bringing back Las Vegas’ only all-inclusive hotel room package starting at $125 per person per night.

The Plaza introduced its all-inclusive hotel room package last summer. It was so well received by guests that the iconic downtown Las Vegas property is bringing it back and extending it for all of June, July and August.

“At a time when tourists are concerned about increasing costs in Las Vegas, including resort fees and paying to park, we wanted to give our guests a more affordable summer vacation option by again offering our all-inclusive hotel room package,” said Jonathan Jossel, CEO of the Plaza Hotel & Casino.

The Plaza’ all-inclusive hotel room package waives all resort fees, but guests will still have free access to the fitness center, self-parking, and rooftop pool. It also includes bottomless drinks from the Omaha Bar and Sports Book Bar on the casino floor as well as breakfast and dinner from various dining outlets, and more.

The Plaza’s all-inclusive hotel room package is available for booking beginning today. Rooms must be booked online by Aug. 29 for a stay June 1 through Aug. 30.

The post No fooling! The All-Inclusive Hotel Room Package is back for summer stays at the Plaza Hotel & Casino appeared first on Gaming and Gambling Industry in the Americas.

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Jogo da Zebra

Jogo da Zebra: The Most Thrilling Version of the Classic Minesweeper Arrives from Vibra Gaming

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Vibra Gaming, the leading game and platform developer in the LatAm market, unveils its latest and most exciting release: Jogo da Zebra, a high-adrenaline experience where every click can multiply your winnings. Designed especially for the Brazilian audience, this game reimagines the classic Minesweeper with visuals and gameplay that resonate with local culture.

The game unfolds on a 5×5 grid with 25 hidden tiles. Players can choose how much to bet and how many zebras will appear on the board, directly influencing the level of risk and potential rewards.

To win, players click on the tiles to reveal golden squares, increasing their bet multiplier. At any moment, they can cash out and secure their winnings before encountering a zebra.

The game also incorporates innovative mechanics to enhance the excitement. By selecting the number of hidden zebras on the board (from 1 to 20), players can adjust the difficulty and raise the prize multiplier as they progress. Additionally, if a zebra is revealed followed by a heart, the game grants an extra life, allowing the player to continue without ending the round. This unique feature adds a new layer of thrill and strategy, as only one extra life can be earned per game.

Jogo da Zebra also includes a Turbo Button, which speeds up tile reveals for a more dynamic gaming experience. A Cash Out button allows players to stop and collect their winnings before risking another click.

Ramiro Atucha, CEO of Vibra Gaming, commented: Jogo da Zebra combines the nostalgia of a classic with captivating gameplay and big rewards. It’s the perfect game for thrill-seekers who enjoy risk, where every click can make a difference in winning big. We developed it with the Brazilian audience in mind, incorporating a local theme that connects with their culture and gaming preferences.”

The post Jogo da Zebra: The Most Thrilling Version of the Classic Minesweeper Arrives from Vibra Gaming appeared first on Gaming and Gambling Industry in the Americas.

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GR8 Tech Appoints Yevhen Krazhan as Chief Sales Officer to Drive High Performance

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GR8 Tech is strengthening its commercial strategy with the appointment of Yevhen Krazhan as Chief Sales Officer, effective April 1. This move reflects GR8 Tech’s broader client-centric approach, with a current focus on enhancing one of the earliest stages of provider-operator interactions. By building deeper connections with potential clients, gaining a clearer understanding of their needs, and strengthening product-market fit, GR8 Tech is advancing its strategy to become the #1 sportsbook-driven platform by 2028.

Under Krazhan’s continued leadership, the company will focus on building data-driven and client-centric sales systems, strengthening feedback loops between commercial and product teams, and building a strong, sustainable agent and distribution network. These efforts aim to drive product innovation and sharper market alignment, helping clients achieve long-term success and revenue growth by providing the best solutions for their target markets.

GR8 Tech is growing fast, and this transition lets me focus entirely on expanding our global sales, strengthening partnerships, and delivering solutions that meet the real needs of modern operators. I’m excited to take our commercial strategy and execution to the next level and achieve great results,” said Krazhan.

Over the past years serving as Chief Business Development Officer, Yevhen has been instrumental in driving GR8 Tech’s international expansion, securing over 60 clients and laying the groundwork for continued success. This evolution marks a continuation of his impact, with an intensified push toward strategic growth and commercial excellence. In his new role as CSO, he will focus even more sharply on global sales execution, agent network management, and go-to-market acceleration.

This transition follows other recent leadership moves at GR8 Tech, including the promotion of Kateryna Pozdnysheva to Chief Client Officer, and Sergey Ghazaryan to Chief Revenue Officer. These appointments further reinforce the company’s client-centric approach across all functions and demonstrate GR8 Tech’s commitment to scaling in step with its growth and evolving client needs.

The post GR8 Tech Appoints Yevhen Krazhan as Chief Sales Officer to Drive High Performance appeared first on European Gaming Industry News.

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