Connect with us
senet-announces-launch-of-pitch!-night-at-regulating-the-game-sydney-in-2024 senet-announces-launch-of-pitch!-night-at-regulating-the-game-sydney-in-2024

Australia

Senet Announces Launch of Pitch! Night at Regulating the Game Sydney in 2024

Published

on

Reading Time: 2 minutes

 

Specialist gambling law, regulatory and compliance advisory Senet is calling for applications for its Pitch! initiative at Regulating the Game Sydney, to be held in March 2024.

Pitch! night @RTG, to be sponsored by Norths Collective, is initially being launched at the upcoming Regulating the Game London conference in September and is dedicated to platforming leading-edge products and approaches that can uplift capability, improve outcomes and introduce efficiency by tackling regulatory friction and challenges, inspiring compliance, provoking innovation and fostering ethical leadership.

According to Senet, it is also an opportunity to share research that can bridge policy into practice to make real-world improvements in policy and supervisory approaches, as well as initiatives that nurture ethical leadership, improve safer gambling outcomes and harden the sector against money laundering and financial crime.

“Pitch! @RTG is an awakening for the sector designed to provoke innovation, inspire compliance and excite industry towards outstanding compliance and regulatory outcomes,” said Paul Newson, Director at Regulating the Game.

“We are launching Pitch! in London and are also now calling for applications for Pitch! at Regulating the Game Sydney in March next year. We are immensely excited to celebrate innovation designed to uplift and invigorate the sector and thrilled the event has generated a terrific buzz already for the London launch.”

As event sponsor, Norths Collective – which counts North Sydney Leagues Club and Seagulls Tweed Heads among its many venues – will share its own digital transformation story and how it advances sustainable industry and better outcomes for members.

Norths Collective CEO Luke Simmons said: “Next year we are taking Pitch! @RTG all the way to the top of the new Salesforce Tower overlooking Sydney Harbour whist enjoying warm hospitality from Norths Collective Catering & Events.

“In collaboration with our strategic partner Salesforce in their new unique location, we will kick off the night with hosts Jason Hincks, Industry Solutions & Strategy Director, Nonprofit at Salesforce and Norths Collective’s Robert Lopez GM of CX, Brand & Innovation.

“Our hosts will open the event with a talk about how the two organizations are working together to implement innovative products and leverage system integrations to drive efficiency and a centralised view of the customer where integrated data practices equip and foster team curiosity and alertness to member welfare, encouraged by our commitment to proactive compliance culture and ethical leadership.”

Regulating the Game Sydney will run from 10 to 15 March 2024, with applications for Pitch! now open.

Australia

VGCCC Imposes $80,000 Fine on Online Bookmaker QuestBet

Published

on

vgccc-imposes-$80,000-fine-on-online-bookmaker-questbet
Reading Time: 2 minutes

 

The Victorian Gambling and Casino Control Commission (VGCCC) has fined online bookmaker QuestBet $80,000 for continuing to accept bets from a customer displaying observable signs of gambling-related distress.

Announcing the fine, VGCCC CEO Suzy Neilan said QuestBet’s non-compliance with its gambling harm minimisation obligations was indicative of a concerning culture.

“Our investigation of QuestBet’s practices found the bookmaker failed to have in place adequate systems to protect individuals identifiably at risk of gambling harm,” Ms Neilan said.

“Minimising gambling harm is an obligation every operator holds – including bookmakers – who must monitor customer wellbeing and intervene if they observe signs of distress.

“This substantial penalty demonstrates the seriousness of the bookmaker’s failure to meet its legal and moral obligations.”

The VGCCC investigation was prompted by a complaint from a customer who claimed QuestBet had allowed them to continue betting – and losing – a significant sum of money in a matter of weeks, without intervention.

“We found that between April and June 2023, the customer contacted QuestBet more than 20 times to request additional credits and bonus bets. On 6 occasions, they mentioned having experienced several large losses.

“This was a clear sign that the customer was struggling. A sign that QuestBet chose to ignore, instead encouraging and enabling the customer to keep gambling with the aid of bonus bets in 5 of the 6 occasions.

“Consequently, the customer lost about $15,000 over two months,” Ms Neilan said.

Staff of gambling operators must provide assistance to customers facing negative consequences from their gambling. There is a range of tools and resources staff might suggest to customers in this situation to assist them to, for example, set and track time and money limits, take a break, self-exclude or access help services.

“QuestBet suggested none of these, thereby breaching the Victorian Bookmakers’ Association Responsible Gambling Code of Conduct and causing further distress to the customer.

“Nor did the bookmaker formally respond to our request for an explanation for its lack of care or a reason not to be sanctioned, despite requesting, and being granted, several extensions to do so,” Ms Neilan said.

The post VGCCC Imposes $80,000 Fine on Online Bookmaker QuestBet appeared first on European Gaming Industry News.

Continue Reading

Australia

Tracy Parker Joins Judging Panel for Inaugural RTG Global Awards

Published

on

tracy-parker-joins-judging-panel-for-inaugural-rtg-global-awards
Reading Time: 2 minutes

 

Leading gaming law and regulation conference Regulating the Game has announced the appointment of Tracy Parker, Senior Vice-President, Accreditation, Advisory and Insights at the Responsible Gambling Council (RGC), to the judging panel for the inaugural RTG Global Awards. Parker will represent RGC, a globally respected independent non-profit dedicated to reducing gambling harm, in assessing nominations across categories recognising leadership, innovation and community impact.

The RTG Global Awards, to be presented at the 2026 Gala Dinner on Tuesday 10 March at the Sofitel Sydney Wentworth, celebrate excellence across safer gambling, compliance, industry integrity, financial crime risk management and community contribution.

Parker brings nearly 30 years of experience in driving social responsibility and sustainability, and over a decade championing harm minimization throughout the gambling sector. At RGC, she leads the development and implementation of robust standards and assurance programs, helping organizations deliver safer gambling environments and drive continuous improvement. Her previous leadership roles at Ontario Lottery and Gaming (OLG) strengthened responsible gambling policies across multiple gaming verticals.

“RGC is honored to join the judging panel for the inaugural RTG Global Awards and support this important platform which elevates leadership, integrity, and innovation across the gambling sector. At a time when industry transformation and public expectations are accelerating, recognizing organizations that meaningfully prioritize harm prevention and player wellbeing is critical to a safe and sustainable sector. We are proud to be part of this important work,” said Sarah McCarthy, RGC’s Chief Executive Officer.

Founded in Canada, RGC has spent over four decades as a global leader in gambling harm prevention. Through research, education and partnerships with regulators, operators and communities, RGC drives policy and operational improvements to ensure gambling does not harm people or the places they live.

Paul Newson, Principal at Vanguard Overwatch and founder of Regulating the Game, said: “Tracy’s leadership and RGC’s global standing in safer gambling make them an ideal addition to the RTG Global Awards judging panel. Their commitment to practical, evidence-informed standards and constructive industry engagement reflects the values we seek to highlight through these awards. We’re delighted to welcome Tracy and RGC to this global initiative.”

The inaugural RTG Global Awards will feature six categories:

• Leadership Voice – for principled, reform-focused leadership contributing to sector uplift

• Safer Gambling Champion – for operators or organisations delivering tangible harm minimisation outcomes

• Compliance Excellence – recognising uplift in AML, risk culture or regulatory compliance

• RegTech Solution of the Year – celebrating innovative technologies improving sector integrity and compliance

• Community Impact Initiative – for initiatives delivering measurable community benefit

• Emerging Leader – Safer Gambling or Compliance – spotlighting rising talent (under 40) making meaningful contributions.

The post Tracy Parker Joins Judging Panel for Inaugural RTG Global Awards appeared first on European Gaming Industry News.

Continue Reading

Australia

JCM Global Celebrates 70 Years of Industry-leading Innovation at AGE

Published

on

jcm-global-celebrates-70-years-of-industry-leading-innovation-at-age
Reading Time: < 1 minute

 

Groundbreaking products and systems from JCM Global (JCM) have transformed the global gaming industry, and at AGE 2025, JCM will be at stand #934 celebrating 70 years of industry-leading innovations.

“For 70 years at JCM, the spirit of innovation has been the driving force of our global design and development teams, who continue to create leading technologies. We invite the industry to join us at stand #934 at AGE to celebrate our history of creating solutions that operators rely on to boost security, increase efficiencies, and enhance the guest experience,” said JCM Asia-Pacific General Manager Ian Payne.

At the stand, JCM will showcase its award-winning bill validators: iVIZION and UBA Pro. These best-in-class technologies are proven to provide the highest levels of security and acceptance in automated transaction applications.

JCM is one of the industry’s most prolific innovators and will present multiple pioneering solutions. FUZION offers a full suite of features, including BLE mobile wallet connectivity, real-time peripheral performance data, proactive drop/fill alerts, real-time asset monitoring and more. JCM will also feature the ICB Intelligent Cash Box system, which is proven to eliminate multiple points of human error for a streamlined and more compliant drop process.

Additionally, JCM will display its trusted GEN5 and CouponXpress thermal printers, the standard in the gaming industry. These reliable, smart printers give casino operators the flexibility and power they need to communicate accurately and directly with players through TITO tickets and promotional coupons.

“In Australia, and around the world, operators rely on solutions from JCM, and we are thrilled to celebrate our 70th anniversary while also creating forward-thinking technology roadmaps for our customers,” Payne said.

The post JCM Global Celebrates 70 Years of Industry-leading Innovation at AGE appeared first on European Gaming Industry News.

Continue Reading

Trending