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Compliance Updates

Special Interview: A Conversation with Tom Farrell, CMO of ClearStake

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Affordability is currently the word on everyone’s lips. Operators continue to face a ‘sustainability conundrum’ – they must fulfil their regulatory obligations and commitments to player protection, while ensuring their business remains profitable. For many, affordability can spell disaster, with up to 90% of customers lost when asked to prove they have the money they are wanting to spend. However, using Open Banking to carry out these financial checks as quickly as possible may be the answer to boosting retention and retaining otherwise lost revenues.

The DCMS recently published a public consultation on the UK gambling White Paper, while the Gambling Commission launched its own on financial risk checks, bringing their importance of affordability to the top of the agenda – but operators must now strike the balance between minimising harm and maximising revenue. Affordability checks that take too long risk sending customers to competitors, or worse, the black market.

One of the key remedies to the high level of churn experienced in the past is making sure financial risk checks can be carried out quickly and with as little friction as possible, so that customers can complete them with as much ease as approving a payment while online shopping. Operators have to reach a decision quickly because the longer players wait, the more likely it is they will go elsewhere while they’re waiting.

Of course, there are some people who under no circumstances will share financial data with someone like a gambling operator. There’s also a group of people who won’t share data because they know they are gambling beyond their means. This is of course the system working as it should and that’s a good thing. But there’s a third group of people for whom it’s too much effort. They’re asked to provide bank statements, at which point they go to a competitor, as the hoops they have to jump through are not worth it.

For a customer using Open Bank technology, such as ClearStake, what used to involve downloading and printing bank statements and a wait while the operator reviews the data, now takes just 30 seconds and a few clicks. A decision is recommended to the operator immediately and theoretically, the whole process can take less than a minute. Players click a link, and they are taken to a super slick and simple process where they press a couple of buttons and the relevant financial data is shared securely. They are always in control of their data and they can revoke permission at any time.

Our software categorises every transaction and we can calculate whatever the operator wants to see. It could be disposable income, net gambling spend, total income, or current balance on the account. Our software can also evaluate the rate of change so operators can see accelerating gambling spend or consistently declining savings and work out if the player’s gambling activity is still within the safe bounds of their current financial position.

Without responsible gaming and Enhanced Due Diligence (EDD) checks, gambling risks being over-regulated out of existence as the product will become unprofitable. To answer the sustainability conundrum many operators face, we need to find a middle ground. Sustainability means not letting people spend beyond their means. It means letting people have a bet if they can afford to, while not taking more money than they can spend.

Over the last two or three years, the Gambling Commission got strict on affordability checks. They asked operators how they know someone could afford to lose ‘x’ amount. The White Paper effectively agreed with the Gambling Commission and has clarified that if someone is losing £2,000 in the space of three months or £1,000 in one month, operators should be confident about the player’s financial situation. The headline was that affordability and EDD checks should be taking place.

This discussion around affordability is not only limited to the UK, and we are seeing lawmakers and regulators in several other countries considering measures in this area.

The industry therefore needs to be proactive as the problem will never go away if it keeps allowing people to bet money they don’t have. In the public mind, gambling will have the same fate as cigarettes which are currently being regulated out of existence.

Compliance Updates

California Gambling Control Commission Reviews Licensing and Ownership Transfers at September 18 Meeting

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The California Gambling Control Commission (CGCC) convened for its scheduled public meeting to deliberate on a wide range of licensing and regulatory matters related to cardrooms, third-party providers, tribal gaming, and key individuals in the gambling industry. The Commission addressed ownership transfers, license renewals, regulatory compliance, and findings of suitability for tribal gaming employees and suppliers.

Highlights from the Meeting


Cardroom Licensing and Ownership Transfers

Commerce Casino (California Commerce Club, Inc.)

  • Initial License Approval: The Commission recommended approving an initial cardroom owner license for James Murray, Director of the Commerce Casino, through March 31, 2027.
  • Ownership Transfer: The Commission approved a share transfer from Marsha Gold to the Marsha L. Gold Revocable Trust, subject to the transaction closing within 180 days and written confirmation of compliance with imposed conditions.
  • Successor Trustee Licensing: The license for Jill Anter Wieder, Successor Trustee of the trust, was also approved through March 31, 2027, pending the completion of the ownership transaction.
  • Additional Conditions: The Commission imposed a detailed list of conditions on the license, including certification requirements, written transaction confirmations, and mandatory legends on stock certificates to ensure regulatory compliance.

Napa Valley Casino (BVK Gaming, Inc.)

  • Ownership Transfer: Similar to Commerce, the transfer of shares from Von Altizer to the Von Altizer 2017 Revocable Trust was conditionally approved.
  • Successor Trustee Licensing: Applications from Christopher and Bobby Huang, successor trustees and contingent beneficiaries, were approved through May 31, 2026, contingent upon the transaction’s completion.
  • Interim License Conditions: The Commission imposed a set of conditions mirroring those required for Commerce Casino, ensuring the integrity of ownership transitions.

Renewal and Interim Licenses

Seven Mile Casino (Stones South Bay Corp.)

  • A new interim renewal license was approved through September 30, 2027, with prior licensing conditions officially removed.

Commerce Casino Directors

  • Rick Contrucci: The Commission opted to abandon the renewal application.
  • Lysa Grigorian: The application was referred to an evidentiary hearing, and an interim license was issued through March 31, 2027.

Other Cardrooms

  • Limelight Card Room: License renewed through March 31, 2027.
  • Lucky Chances Casino: A 90-day extension was granted through December 31, 2025, with strict restrictions on property access and communications for Rene Medina, tied to a 36-month probationary period.
  • North Coast Casino and The River Card Room: Both granted 60-day extensions with multiple compliance conditions required prior to opening or continuing operations.

Third-Party Proposition Player Services

Renewals and Initial Licenses Approved

  • Owner-Type Licenses for Global Player Services and Players Edge Services were renewed through 2027.
  • Employee-Type Licenses: Dozens of third-party proposition player service employees were approved or renewed, including workers from Knighted Ventures, Blackstone Gaming, and Acme Player Services.
  • Conditions on some licensees, such as Glenn Kaboua, included proof of fine resolution every 90 days.

Tribal-State Compact Licensing

Gaming Resource Suppliers

  • Everi Games Inc. and LNW Gaming, Inc. received approval for initial and renewal suitability findings, with licenses valid through early 2026.

Key Tribal Employee Licensing

  • A significant number of tribal casino employees across the state received initial or renewed findings of suitability. These included employees from:

    • Chumash Casino Resort

    • Thunder Valley Casino Resort

    • Fantasy Springs Resort Casino

    • Graton Resort & Casino

    • Hard Rock Hotel & Casino Sacramento, among many others.

  • The Commission emphasized continuous monitoring of suitability, especially for applicants under conditional approval like Tatianna Wren, who must provide quarterly updates on efforts to resolve outstanding fines.


Key Individual Decisions

  • Huy Dang: The Commission approved the renewal of Dang’s Key Employee License through September 30, 2027, removing prior conditions related to court-mandated classes and debt resolution.


Consent Calendar Items

  • Items 15 through 21 included approvals for initial and renewal licenses for various employees, work permits, and tribal key employees. All items were approved per staff recommendations.


Conclusion

The September 18, 2025, meeting of the California Gambling Control Commission underscored the Commission’s ongoing role in maintaining transparency, accountability, and integrity in the state’s gambling industry. With careful review of ownership changes, key personnel, and operational compliance, the CGCC continues its commitment to fair and responsible gambling practices in California.

For full details and future updates, visit the California Gambling Control Commission website

The post California Gambling Control Commission Reviews Licensing and Ownership Transfers at September 18 Meeting appeared first on Gaming and Gambling Industry in the Americas.

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American Gaming Association

Hard Rock Bet Launches New Responsible Gaming Website

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Hard Rock Bet has launched a responsible gaming website offering educational content, support resources, and interactive tools.

The Seminole Hard Rock Digital operator said its portal contains information on setting deposit, wager, and session limits.

Users can also find information on using time-out features and self-exclusion, with links to national and state-level resources also included.

“We consider ourselves to be our players’ partner in responsible gaming, and this new site gives our community the guidance, tools and support needed for a confident and enjoyable gaming experience,” said Danny Crook, Hard Rock Digital’s senior vice president of operations.

The responsible gaming website is part of Hard Rock Bet’s role in Responsible Gaming Education Month in the US, organised by the American Gaming Association.

The post Hard Rock Bet Launches New Responsible Gaming Website appeared first on Gaming and Gambling Industry in the Americas.

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Compliance Updates

SOFTSWISS Compliance Expert Shares Knowledge on AML in iGaming for Sumsub Academy

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SOFTSWISS, a global tech provider with over 15 years of iGaming expertise, announces that its Head of Anti-Money Laundering (AML) team, Eleni Panagiotopoulou, has been invited to deliver a lecture for AML Fundamentals, the newly launched training programme by Sumsub Academy. The course, which goes live on 15 September 2025, offers free online access to compliance professionals worldwide.

AML has become one of the most pressing topics for a wide range of highly regulated sectors. Regulators are intensifying oversight, and companies face increasing responsibilities to safeguard their operations and the wider financial system. Against this backdrop, Eleni’s participation underscores both SOFTSWISS’s expertise in compliance and its commitment to supporting the iGaming industry.

Drawing on her experience across operators, regulators, and compliance leadership roles, Eleni participates in the iGaming-focused module of the six-part course. Her sessions explore how money laundering risks manifest in casinos, betting platforms, lotteries, and online gaming environments, and how operators can strengthen their frameworks to meet evolving regulatory expectations.

Speaking ahead of the course launch, Eleni Panagiotopoulou said: “iGaming is one of the fastest-paced and high-risk sectors when it comes to financial crime. In countries where gaming is a cornerstone of the economy, AML compliance isn’t just a regulatory requirement; it’s a business imperative. Through this course, I look forward to sharing practical, industry-specific insights that compliance teams can put into action straight away.”

Natalie Buraimoh, Head of AML Product at Sumsub, added: “We’re pleased to be working with leading partners like SOFTSWISS to bring additional iGaming expertise into this course, helping professionals address some of the sector’s most complex AML challenges. After ten years of helping businesses navigate compliance, we know how quickly AML requirements evolve, and our aim is to deliver accessible training that professionals at every level can apply in their daily work.”

The Sumsub Academy AML Fundamentals course brings together leading experts from across the financial crime prevention space, including specialists in fintech, payments, and crypto. Participants who complete the programme will receive a shareable AML certificate.

For SOFTSWISS, this appointment highlights the company’s growing influence in global compliance conversations, while reinforcing its deep roots in Malta’s iGaming ecosystem.

 

About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Casino Platform, the Game Aggregator with over 35,000 casino games, Affilka Affiliate Platform, the Sportsbook Platform, and the Jackpot Aggregator. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

The post SOFTSWISS Compliance Expert Shares Knowledge on AML in iGaming for Sumsub Academy appeared first on European Gaming Industry News.

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