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Compliance Updates

PA Gaming Control Board Enhances Self-exclusion Tools to Assist Individuals with a Gambling Disorder

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The Pennsylvania Gaming Control Board (Board) announced it has launched a more user-friendly online system that enables individuals with a gambling disorder to self-exclude from participating in any gambling activity regulated by the Board.

The Self-Exclusion Program began in 2006 to permit individuals to ban themselves from entering and gambling at Pennsylvania casinos. The program was expanded after the passage in 2017 of the Gaming Expansion Act. Three additional self-exclusion programs are now available for iGaming (including online sports wagering), Video Gaming Terminals (VGTs) at truck stops, and online Fantasy Sports.

While a person is self-excluded, gaming facilities and operators in the Commonwealth must refuse wagers from and deny any gaming privileges to that person. If an individual on a list is found to be participating in gaming activities in Pennsylvania, they may be charged with criminal trespass and any gambling winnings are confiscated.

Individuals who wish to enroll online for a self-exclusion program can now simply complete the enrollment online by going to https://responsibleplay.pa.gov. At that site, individuals can:

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  • enroll in one, several, or all self-exclusion programs;
  • request removal from the casino self-exclusion program;
  • extend the period of their self-exclusion ban period;
  • view their self-exclusion documents and status in real-time;
  • update their personal information (i.e. name change/address change); and,
  • access links to gambling disorder information and the helpline.

For identity verification purposes and to ensure confidentiality, individuals enrolling in a self-exclusion program must upload a “selfie” picture, a picture of their photo ID, and must receive Lexis Nexis verification during the enrollment process.

The Self-Exclusion programs are just one of the ways in which the Board’s Office of Compulsive and Problem Gambling (OCPG) is making sure that gaming is fair and safe. The Director of the OCPG also ensures that the casinos and the online gaming operators have an approved compulsive and problem gambling plan. Each plan details:

  • the training of casino and online operator employees on the signs and symptoms of gambling disorder and responsible gaming programs;
  • policies and procedures on identifying those with potential harmful behavior and the identification and removal of underage, self-excluded, and excluded individuals who have engaged in gaming activities;
  • responsible advertising policies;
  • the casino and online operator’s participation in outreach programs.

In addition, all online games (casino-type, sports wagering, and fantasy) have options on their sites that would enable the player to place self-imposed limits on deposits, wagers, spend and play time.

The OCPG has also worked with the PGCB’s Office of Communications to develop the public health educational campaigns, “What’s Really at Stake” and “Don’t Gamble with Kids”.

Compliance Updates

BetComply brings ComplyCheck to the UK and beyond with major update

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BetComply, iGaming’s most trusted technical and regulatory compliance firm, has expanded the coverage of its ComplyCheck tool to the UK, with even more new markets to follow.

ComplyCheck launched earlier this year as a new self-assessment / audit hybrid designed to help licence holders in the Netherlands navigate increasingly complex requirements.

The tool has proven so successful that partners have called for it to cover other regulated markets. BetComply has responded by adding the UK, with Ontario and Estonia to follow shortly. There are plans to roll out many more jurisdictions for ComplyCheck, starting with MGA and Curacao licences in early 2025.

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Mike de Graaff, Chief Compliance Officer at BetComply, said: “When we launched ComplyCheck, it was a completely new approach designed to simplify licensing audits for operators. It’s been so popular in the Netherlands, we’ve prioritised bringing the service to new markers, starting with the UK. We’ve designed ComplyCheck to provide greater clarity to operators, making the audit process more efficient without compromising on the all important details. We couldn’t be more excited to see our partners using the tool in these new markets.”

ComplyCheck, which is powered by SG Certified, guides operators through the licensing process in two stages. Firstly, the tool presents operators with a simple set of questions they can complete and substantiate with evidence in their own time.

These responses are then analysed by BetComply’s team of regulatory experts, who reply with a full report highlighting any gaps where the operator may not be compliant.

The post BetComply brings ComplyCheck to the UK and beyond with major update appeared first on European Gaming Industry News.

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Compliance Updates

Enteractive Appoints Lukasz Zebrowski as Head of Compliance

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Enteractive, a global leader in player reactivation and retention solutions, has appointed Lukasz Zebrowski as its new Head of Compliance. Lukasz brings vast experience in regulatory compliance and will play a crucial role in ensuring Enteractive’s services continue to offer excellence on every level when talking directly with the players.

Andrew Foster, Chief Business Development Officer at Enteractive, stated: “Lukasz’s expertise in navigating complex regulatory landscapes will strengthen our compliance efforts, helping us deliver even greater value to our clients  across diverse jurisdictions. His leadership will ensure we maintain the highest standards in responsible gambling and fraud detection, reinforcing our commitment to safeguarding operators and their players.”

Enteractive views this role as essential to delivering top-tier service to operators globally. As regulations evolve, having strong compliance leadership allows Enteractive to provide safe, responsible, and effective reactivation services tailored to the unique regulatory requirements in each market. This ensures that operators can focus on their core business while trusting Enteractive to handle outreach to operators’ lost audience segments with compliance excellence front of mind.

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Lukasz Zebrowski added, “At Enteractive, my focus will be on aligning our services with the highest industry standards, ensuring regulatory alignment in all the markets we operate in. We are dedicated to maintaining a compliance-first approach, particularly in player protection and fraud prevention, with comprehensive training programs to uphold these values at every level.”

This appointment further solidifies Enteractive’s position as a trusted partner in the iGaming industry, offering operators peace of mind when it comes to ensuring all customer communications are compliant with regulatory challenges in each market. The company remains committed to excellence, ensuring the highest levels of service and compliance across all operations.

The post Enteractive Appoints Lukasz Zebrowski as Head of Compliance appeared first on European Gaming Industry News.

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Compliance Updates

Internet Vikings Ready to Support Missouri Sports Betting Market

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Internet Vikings, a licensed in-state hosting provider for iGaming and online sports betting, announces today that, with the voters of Missouri approving Amendment 2, they are prepared to offer their range of hosting solutions to operators and suppliers entering this newly regulating market.

Leveraging an established presence in 24 U.S. States, Internet Vikings is set to offer Missouri tailored, competitively priced hosting solutions.

“With the state officially opening its doors to sports betting, we are ready to provide the secure infrastructure needed to enter this market confidently,” said Rickard Vikström, Founder and CEO of Internet Vikings. “Our team is prepared to act swiftly to support companies seeking a fast, compliant launch.”

To meet the requirements of businesses moving into Missouri’s sports betting space, Internet Vikings’ range of solutions streamlines the setup process. The company’s infrastructure supports performance, flexibility with their new Pay-As-You-Go Cloud bursting, and compliance, ensuring a reliable foundation for those looking to establish a strong foothold in the state.

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“The entire Internet Vikings team is committed to giving operators and suppliers the best possible start, backed by our infrastructure and around-the-clock NOC support,” Vikström added.

With over 16 years of experience, Internet Vikings brings their expertise to Missouri and invites both new and established sports betting businesses to connect and explore tailored solutions designed for this new market.

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