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PAGCOR STRENGTHENS REGULATORY CONTROLS TO MAKE THE PHILIPPINES A PRIME GAMING DESTINATION

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Philippine Amusement and Gaming Corporation (PAGCOR) Chairman and CEO Alejandro H. Tengco discussed the agency’s plans and programs to make the Philippines a leading gaming destination in the ASEAN region.

Chairman Tengco was invited to deliver the Keynote Address on the third day of the G2E Asian IR Summit in Macau on July 13, 2023.  In his speech, the PAGCOR chief expressed optimism that with the gaming regulatory reforms which the agency is undertaking, the Philippine gaming industry will be more responsive to the needs of the changing times while addressing the social ills that come with gaming operations.

The Philippine gaming industry started to bounce back as it gradually transitioned into the new normal.  Following its mandate to regulate and uphold the integrity of gaming operations in the Philippines, PAGCOR generated P58.96 billion in 2022, an impressive 66.16% year-on-year increase from its P35.48 billion total income in 2021.  Net income last year reached P4.45 billion, a 2,000% leap from P203.57 million recorded in 2021.

This achievement enabled the agency to fulfill its other role as the government’s partner in generating revenues for socio-civic programs by increasing its contributions to nation-building from P22.91 billion in 2021 to P34.67 billion in 2022.

In view of PAGCOR’s dual role as operator and regulator, its operations have been the subject of scrutiny by key decision makers and major gaming industry players.

Thus, since its assumption a year ago, the new PAGCOR Board of Directors has started strengthening the agency’s regulatory function and has promoted the privatization of PAGCOR-run Casino Filipino facilities.  Such move will allow the corporation to grow and compete in both domestic and international markets through the infusion of new capital and advanced technologies which can facilitate expansions, upgrades and innovations.

“By focusing on its regulatory functions, PAGCOR will be able to avoid the complexities of running two different shows.  It can also streamline its processes and create more revenues that will fund more high impact government projects,” Tengco said.

Before PAGCOR gaming venues are privatized, however, they will be upgraded to add value to the properties.  Programs include the modernization of Information and Communication Technology and Cybersecurity infrastructure, including its Casino Management System and introduction of the Casino Filipino Online; upgrading of more than 3,000 electronic gaming machines (EGMs); and the updating of PAGCOR Technical Standards for EGMs.

To combat the proliferation of illegal gambling in the country, PAGCOR continuously coordinates with various law enforcement agencies.  It has instituted reforms to address the Philippine Offshore Gaming Operations which have been recently associated with crime, money laundering and corruption.  It has canceled the contract entered by the previous Board with the third-party auditor for offshore gaming operations and has introduced new fees and imposed heavy fines and penalties to Licensees and Service Providers found to be engaged in criminal activities.  Furthermore, accreditations were suspended and canceled and Licensees were held responsible for the conduct of their Service Providers.

Despite these, gross gaming revenue of online gaming operations is projected to reach P24 billion by the end of this year, more than double last year’s P11 billion.

Tengco stated, “We shall undertake this painstaking process to weed out the unscrupulous companies and individuals using the PAGCOR license for illegal activities, tainting the name of the whole industry and most especially the Philippines.”

PAGCOR has likewise accredited Gaming System Service Providers for Traditional Bingo, Electronic Bingo, Electronic (eCasino) Games, Sports Betting and E-Billiards.  Its licensed casinos were recently allowed to use remote gaming platforms for their live casino games that cater to their registered casino players.

Currently, PAGCOR is studying the possibility of regulating other facets of the overseas gaming operations, or the possible regulation of a special class of Business Process Outsourcing.

Through closed borders during the COVID-19 pandemic, PAGCOR has evolved and continues to adapt to the changing times by licensing new gaming options within its jurisdiction and properly regulating them.

“I know much still needs to be done, but I believe that we are on the right track towards making the Philippines a prime gaming destination in the ASEAN region,” Tengco concluded.

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Digital gaming disruption tackled in 1st AsPac Regulators’ Forum

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Regulators from across the Asia-Pacific region underscored the need to adapt to digital disruption in the gaming industry during the first-ever Regulators’ Forum held in Manila on Thursday, September 11.

In her keynote address, Philippine Amusement and Gaming Corporation (PAGCOR) President and COO Wilma Eisma said that while gaming jurisdictions across the region vary in size and maturity, they share common challenges such as cross-border transactions, rapid digitalization, and balancing economic benefits with social responsibility.

“In the Philippines, electronic gaming has become a significant growth driver and PAGCOR has responded with initiatives that ensure accountability, security, and consumer protection while allowing the industry to thrive responsibly,” Ms. Eisma said.

However, she said that digitalization, remote gaming, and emerging platforms are testing the limits of traditional oversight models.

“By exchanging best practices, aligning responsible standards, and keeping pace with innovation, we can ensure that the region’s gaming industry grows not just in size but in trust, resilience, and sustainability,” she said.

Ms. Eisma said PAGCOR has introduced reforms such as stricter advertising rules, stronger financial safeguards, and expanded responsible gaming programs but noted that the greater challenge lies in keeping pace with the rapid evolution of online and remote gaming.

The PAGCOR executive also expressed hope that the Regulators’ Forum will become an annual platform for dialogue, with an expanded edition already being planned for 2026.

“I am confident that this Regulators’ Forum will evolve into a hub for knowledge, collaboration and shared commitment,” she said. “Together, let us set the tone for gaming regulation in Asia: one that is innovative, collaborative and firmly anchored on integrity.”

The event was organized by PAGCOR and Inside Asian Gaming (IAG) and hosted by Newport World Resorts. It gathered regulators, operators, and stakeholders from across the region to tackle concerns on player protection and financial integrity, among others.

The post Digital gaming disruption tackled in 1st AsPac Regulators’ Forum appeared first on European Gaming Industry News.

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Galaxy Entertainment Opens New Overseas Office in Singapore

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Galaxy Entertainment Group (GEG) has opened a new overseas office in Singapore. This strategic initiative marks a new chapter in GEG’s growth trajectory and underscores its commitment to promoting Macau as the “World Centre of Tourism and Leisure” to a broader audience across Southeast Asia.

Singapore, one of Asia’s most vibrant and cosmopolitan countries, has long been a key source market for Macau. The new office, located in the heart of Singapore’s Central Business District, will serve as a dedicated hub to enhance connections with the Singaporean business community, as well as showcasing to Singapore and the broader Southeast Asian Region Macau’s dynamic evolving tourism landscape-highlighting its rich cultural heritage, luxury hospitality and increasingly diverse world-class leisure and entertainment experience offering.

The opening of Galaxy’s Lion City office is closely aligned with the Macao SAR Government’s vision to diversify tourism offerings and expand visitor demographics. Through its ramped-up Singapore presence, GEG aims to curate bespoke travel experiences tailored to the preferences of Singaporean and regional travelers, ensuring seamless journeys from planning to arrival.

GEG’s new office will support tourism, meetings, incentives, conferences and exhibitions (MICE) inquiries, reinforcing its role as a versatile hospitality leader and a trusted partner for business tourism.

In addition, GEG’s Singapore office reflects the Group’s forward-thinking approach to innovation, customer-centricity and regional collaboration. It also signals GEG’s intent to enhance brand visibility and foster meaningful connections with travelers and stakeholders across Asia.

To celebrate the grand opening, GEG hosted an elegant gala dinner at JW Marriott Singapore, welcoming distinguished guests, business partners and media representatives. Mr. Elmen Lee, Director of Integrated Resort Services at GEG, introduced to the guests the Group’s three flagship properties in Macau-Galaxy Macau and Galaxy International Convention Center, Broadway Macau and StarWorld Hotel.

Mr. Lee said: “Singapore has always been an important source market for Macau. The taste and sophistication of Singaporean travelers naturally align with Macau’s experiential tourism offering. We firmly believe that Galaxy Entertainment Group’s diverse offerings will attract more Singaporean visitors to visit us and explore more. In support of the Macao SAR Government’s vision to promote tourism diversification, Galaxy Entertainment Group is continuing to expand its international visitor base to inject more vitality into Macau.”

Galaxy Macau, Broadway Macau and StarWorld Hotel bring together luxurious accommodations, award-winning dining, premium shopping and world-class entertainment facilities; each with its own unique character. With Galaxy Macau home to nine of the world’s leading luxury hospitality brands under one roof, catering to the diverse needs of international travelers; the Galaxy trio collectively showcases the excellence of Macau’s hospitality industry.

The post Galaxy Entertainment Opens New Overseas Office in Singapore appeared first on European Gaming Industry News.

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Kazakhstan Considers Criminal Penalties for Promoting Online Casinos

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Kazakhstan’s Financial Monitoring Agency (FMA) has identified 34 bloggers promoting online casinos on social media, with 11 already facing administrative penalties. The agency has stated that fines alone are not deterring repeat offenders and is now considering introducing criminal liability for such activities.

A law passed in 2024 strictly prohibits outdoor advertising for bookmakers, online casinos and betting pools, as well as their promotion in media, films and video content. According to the FMA, over the past two and a half years, more than 200 illegal gambling operations have been dismantled, and 224 individuals have been held criminally accountable. However, the agency notes that the primary threat now stems from online casinos based abroad.

Since the beginning of this year, authorities have blocked more than 17,000 links, mostly mirror sites for foreign platforms. Despite these efforts, some Kazakhstani payment service providers continue to facilitate transactions linked to such websites. The FMA has pledged to intensify investigations into these financial intermediaries.

Influencer marketing remains a key channel for online gambling promotion. In the first half of the year alone, 34 influencers were identified as advertising gambling services, with 11 fined. But according to the FMA, revenues from such promotions far exceed the cost of the fines, creating incentives for repeated violations.

In response, the agency is exploring whether bloggers’ actions could be legally interpreted as aiding and abetting illegal gambling, a charge similar to promoting financial pyramid schemes, which already carries criminal penalties under Kazakhstani law. Currently, fines for illegal advertising on social media start at 200,000 KZT (approximately $420).

The post Kazakhstan Considers Criminal Penalties for Promoting Online Casinos appeared first on European Gaming Industry News.

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