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Online slot sites prepare for new Remote Customer Interaction rules

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From September 12th, new customer interaction rules are coming into effect for UK slot sites and online operators. They follow a string of recent measures that have geared up player protections and come ahead of the Government’s Gambling Review. The new rules have been added to the operator Licensing Conditions and Codes of Practice and apply to all remote license holders, except lottery licenses. Let’s look at the new rules and what they mean for UK gambling brands.

What are the new rules?

The new rules, which can be located in the LCCP, section 3.4.3, are as follows:

1. Effective customer interaction systems and processes must be implemented to minimise the risk to players experiencing gambling harm. They must embody the fundamental principles of “identify, act and evaluate”.

2. Licensees must stay current and account for revised advice from the Commission on customer interaction.

3. Factors that increase vulnerability to gambling harms must be considered, and licensees must take timely action when indicators of harm are identified.

4. There must be effective systems to process and monitor customer activity to identify harms and potential harms from the point of account opening.

5. The range of indicators used to identify harms or potential harms must include:

    • customer spend
    • patterns of spend
    • time spent gambling
    • gambling behaviour indicators 
    • customer-led contact 
    • use of gambling management tools
    • account indicators.

6. The licensee is responsible for ensuring compliance, even if a third-party service is contracted.

7. Appropriate action must be taken promptly once harm has been identified.

8. The action must be tailored based on the identified number and level of harm indicators. This must include:

    • Tailored action at lower levels minimising future harm.
    • Increasing action where earlier stages have not had the required impact.
    • Strong action as the next step, rather than gradually increasing efforts.
    • Reducing or preventing marketing or the take-up of new bonuses where appropriate.
    • Ending the relationship where necessary. 

9. Marketing and the uptake of bonuses must be prevented in the case of strong indicators of harm.

10. In the case of strong harm indicators, processes should be automated to ensure timely assistance to players. In these cases, the licensee must manually review each case and allow the customer a chance to contest the measures.

11. Licensees must have processes to understand the impact of individual interactions on customers’ behaviour to evaluate if further action is needed.

12. All “reasonable steps” must be taken to evaluate the effectiveness of the licensees’ approach. The outcomes of such evaluation must be demonstrated to the Commission upon request.

13. Lastly, problem gambling rates must be taken into account by licensees as a minimum benchmark to ensure the minimum level of customer interactions is within the same rate.

What problems do they solve?

During the consultation and call for evidence, The UKGC found that while operators could interact with players experiencing gambling harm, they didn’t always opt to or, in many cases, were too slow, leading to damage. There have been clear cases in the past where operators have allowed gambling harms to occur due to non-action, such as the VIP scheme fiasco that allowed players to spend irresponsibly without proper account checks in place.

The new social responsibility code provisions aim to protect all players better and, in the case of severe harm indicators, as the interaction processes will be automated, remove the ability of operators not to act. In particular, the new rules will prevent:

  • unaffordable binge gambling
  • significant unaffordable losses over time
  • failure to identify consumers who are particularly financially vulnerable

It’s worth noting that the current rate of problem gambling in the UK is 0.2% (a drop from 0.4% in the preceding year), with moderate and low-risk rates also stable at 0.9% and 1.4%, respectively, according to the UKGC, 2022.

What effect are the new rules going to have?

The expectation is that the new rules will protect players from gambling harm, better identify problem gamblers and stop players who are showing indicators of damage from slipping through the net. 

For UK slot sites, this means implementing new systems for identifying potential harms based on indicators, inputting automatic and manual processing, and continually evaluating said measures. In many cases, these changes will likely be implemented using algorithms, with a team in charge of the manual implementation of interactions, account limitations, and the evidencing of actions as prescribed in the rules. This will come at a cost for online operators, which may also be twinned by a drop in revenue (albeit an arguably necessary drop due to increased player protections across the board) and makes the UK market less attractive to gambling brands.

In the broader context, it comes as yet another increase in the regulatory UK gambling environment, which some industry stakeholders, namely the Betting and Gaming Council and PwC report, have argued will lead to higher rates of offshore gambling, putting more players at greater risk rather than protecting them (evidence shows the size of the UK black market has doubled in the last two years, corresponding with greater regulation). The growth of the black market in tandem with increasing regulation has been evidenced in other European countries, like France and Norway. It also comes at a time when players are voicing concern about greater regulation, with a recent YouGov Poll recording two-thirds of UK bettors saying they would opt for offshore sites should the UK implement mandatory player budgets.

However, as this guidance specifically uses problem gambling indicators and measures behaviours carefully, prescribing measures based on the number of indicators displayed by players, as well as allowing them the chance to contest the actions (point 10 in the rules above), they cannot be considered as blanket measures that affect all players as the suggested player budgets could.

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Gambling in the USA

Gaming Americas Weekly Roundup – May 5-11

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May 13, 2025

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Welcome to our weekly roundup of American gambling news again! Here, we are going through the weekly highlights of the American gambling industry which include the latest news and new partnerships. Read on and get updated.

Latest News

Bragg Gaming Group confirmed that it will release its first quarter 2025 financial results prior to the opening of the financial markets on Thursday, May 15, 2025. The release will be followed by a conference call at 8:30 a.m. Eastern Time, hosted by Bragg Chief Executive Officer, Matevž Mazij and Chief Financial Officer, Robbie Bressler, to discuss the Company’s financial results and provide a business update. During the call, management will review a presentation that will be available on the day of the call.

Context Networks Inc, the first programmatic advertising platform engineered for the gaming industry, has announced the rollout of its groundbreaking Deep Intelligence Marketing strategy, redefining how brands engage consumers in bars, taverns and on-premise slot route operations. Leveraging the power of AI-driven data analytics, machine learning and context-aware digital couponing, Context Networks is turning local venues into the next frontier of high-impact retail media. Through its Contextual Promotions Media Network (CPMN), Context is converting digital screens—such as slot machines in bars—into dynamic, smart advertising surfaces. These systems use advanced data signals to deliver highly targeted promotions based on real-time factors like venue type, consumer behaviour, time of day, and even emotional context, moving far beyond traditional static or cyclic Digital Out-of-Home (DOOH) advertising.

ACR Poker’s Blitz Bonus Boost promotion is back by popular demand to supercharger players’ bankrolls, offering a 50% bonus up to a sizzling $500. To take advantage, players need to deposit $25 or more by 11:59 pm ET on Saturday, May 31 using bonus code: BLITZ and ACR Poker will match 50% of it, up to $500.

Partnerships

International Game Technology PLC announced that IGT PlaySports technology is now powering retail sports betting at Silver Reef Casino Resort in Ferndale, Wash. This technology agreement builds on IGT PlaySports’ leadership in the region, marking the 11th casino in Washington State to deploy the Company’s award-winning sports betting platform, and the 10th casino in the State to leverage its trading advisory services.

Playtech and Hard Rock Digital (HRD) have launched New Jersey’s first-ever dedicated trivia experience on the top-rated Hard Rock Bet online casino platform. This milestone establishes Hard Rock Bet as the first operator to launch a dedicated Live Trivia Game Show in the state. Since the announcement of their strategic partnership in 2024, Playtech has provided a wide range of gaming content through Hard Rock Bet, including slots, card & table games, and live dealer games.

Everi Holdings Inc. announced the Company’s digital CashClub Wallet technology is powering Penn Entertainment Inc’s (PENN) “PENN Wallet” at M Resort Spa Casino in Henderson, NV. The “PENN Wallet” offers M Resort guests the ability to access cashless payments throughout the gaming floor via integrations with existing loyalty and payments systems. PENN currently utilises CashClub Wallet technology across 22 properties in 11 jurisdictions. CashClub Wallet elevates patron engagement with frictionless, omni-channel payments. Everi’s industry-leading cashless payments solutions drive additional volume, improve operational efficiencies and transform the traditional casino cash-centric environment into a modern, seamless experience for an enhanced player journey.

The post Gaming Americas Weekly Roundup – May 5-11 appeared first on European Gaming Industry News.

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SBC Summit’s INFINITY Lisbon Levels Up with Timmy Trumpet on the Decks

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4 hours ago

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May 13, 2025

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Blending classical training, jazz roots, and EDM firepower, Timmy Trumpet will take the stage at the INFINITY Lisbon closing party with a high-energy set that promises to close SBC Summit with a bang.

Taking place on Thursday, September 18th at the MEO Arena—which serves as the Super Stage during the day—the venue will transform into the ultimate party setting for the Australian DJ and producer, widely regarded as one of the most explosive live performers in EDM.

Known for his trumpet solos and crowd-hyping energy, his headline set will be open to VIP attendees and complimentary operator and affiliate pass holders.

“The Greatest Show in Gaming couldn’t happen without the greatest showman in EDM! Jokes aside, no one brings the fire quite like Timmy Trumpet,” said Rasmus Sojmark, CEO & Founder of SBC. “He’s that rare artist who can blend high-energy drops with live instrumentation and still keep the crowd bouncing from start to finish.”

Timmy Trumpet’s musical journey began at just four years old when he picked up the trumpet. By thirteen, he was named Young Musician of the Year and earned a full scholarship to the Conservatorium of Music, studying under the Sydney Symphony Orchestra’s Anthony Heinrich. Within two years, he became the lead soloist for the Australian All-Star Stage Band, touring Europe and performing at some of the world’s top jazz festivals.

His evolution into the electronic music scene came naturally, blending live trumpet with high-energy EDM—culminating in his breakout hit Freaks in 2014, which has since surpassed a billion streams across all platforms and contributed to a discography that has amassed over 5 billion streams worldwide.

Trumpet’s Tomorrowland debut in 2017 remains the most-streamed set in the festival’s history. In 2024, he reached a new career high, ranking 5th on DJ Mag’s Top 100. That same year, he closed the main stage at Tomorrowland in both Belgium and Brazil—his Belgium set becoming the most-viewed performance of the year and further cementing his legacy as one of the festival’s most iconic acts.

The DJ’s genre-blending style and electrifying energy have also led to collaborations with some of the biggest names in electronic music. His discography includes powerhouse tracks with global stars like Steve Aoki, Armin van Buuren, Afrojack, Dimitri Vegas & Like Mike, Hardwell, KSHMR, R3HAB, W&W, and ALOK, among others.

“We already announced Alok last month as part of the INFINITY Lisbon lineup, and now confirming Timmy Trumpet means we’ll have two powerhouse DJs headlining the closing party—an experience I’m sure our attendees will truly appreciate,” said Sojmark.

This won’t be the first time SBC event attendees are treated to electrifying DJ performances. The tradition began last September during the debut edition of SBC’s flagship show in Lisbon, with headline acts including Darude, Miss Monique, and Don Diablo. It continued earlier this year at SBC Summit Rio, where Afrojack and Brazilian duo Dubdogz brought the energy behind the decks. Next, the tradition heads to SBC Summit Americas, where Steve Aoki will headline the INFINITY Florida closing party in Fort Lauderdale.

“It’s becoming a tradition—and one that both we at SBC and our delegates absolutely love,” Sojmark added. “Industry events are fantastic in so many ways. But they’re also demanding. Closing them with world-class acts creates an experience that’s both celebratory and memorable, which is exactly what SBC Summit is all about.

SBC Summit will return to the Feira Internacional de Lisboa and MEO Arena on 16–18 September. Set to welcome 30,000 industry professionals from around the world, the event will offer three days of in-depth educational content, a comprehensive exhibition floor, and networking opportunities.

The post SBC Summit’s INFINITY Lisbon Levels Up with Timmy Trumpet on the Decks appeared first on European Gaming Industry News.

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Wikibet.com Partners with iConvert to Power Smarter Conversion Across its Markets

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4 hours ago

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May 13, 2025

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iConvert, the conversion platform built specifically for iGaming, is partnering with online casino and sportsbook Wikibet.com operated by Geeker Technology N.V., to ramp up first-time deposits (FTDs) across all its markets and English-speaking territories worldwide.

Wikibet.com is built for players, including VIPs, who value speed, simplicity, and real rewards. But even the best user experience needs to be matched with conversion flows that deliver. That’s where iConvert steps in.
The goal? Maximise player acquisition without maxing out marketing budgets.

By using iConvert’s behavioural overlays which are tailored by traffic source, GEO, and device, Wikibet.com is now optimising every visit in real-time, ensuring more of the right players convert the moment they land.

Wikibet gets it. They’ve built an operator brand with sharp UX, live dealers, and serious player rewards. Our job is to make sure every marketing dollar they spend results in deposits, not dead ends. This partnership is about precision, targeting bounce points, streamlining the journey, and turning intent into revenue

Ashley Wood, CEO, iConvert: “We built Wikibet for players who care about quality and speed, so it made sense to work with a partner who could bring that same mindset to conversion. iConvert gives us real-time insight, clean integration, and tangible FTD uplift. We’re excited to scale this across multiple markets and see what’s possible.”

Idan Levy, CEO of Wikibet.com: “This partnership marks another strategic step in iConvert’s global expansion, now powering over 140+ operators across 50+ markets, with over 3 million FTDs delivered to date.
Because in 2025, traffic alone isn’t enough. Conversion is the edge.”

The post Wikibet.com Partners with iConvert to Power Smarter Conversion Across its Markets appeared first on European Gaming Industry News.

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