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Exclusive Q&A with Mike Fox, CFO at Crystal WG

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Q. Let us start with a quick intro of yourself for starters. Could you briefly describe your career?

A. I have 20 years’ experience in the gambling industry. For more than 10 years, I worked as the Group CFO of Euronext listed company Thunderbirds Resorts in Panama. I was lucky enough to work on some fantastic land-based casino projects in several emerging markets. At the time, the group operated 30 casinos and 10 hotels with 5,000 employees in the Philippines, Panama, Peru, Costa Rica and Nicaragua.

I played an integral role in helping expand our remit, opening two large properties in the Philippines – one included a hotel, golf course and casino and the other a hotel and casino. In Lima, Peru the group purchased six hotels and opened a flagship casino in the heart of Miraflores along with acquiring several slot parlors around the country. In Costa Rica, the group opened a flagship casino adjacent to the International Airport and subsequently several more casinos. In Panama, the group operated six casinos. At the time these properties were built, they were the best casino products to enter the markets.

In 2015, I joined Crystal Wealth Group to offer my financial consulting and investment experience for casinos, iGaming and the crypto/NFT space before helping launch new online casino BetCoco this year.

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Q. You are a veteran casino professional. How challenging is a shift to the online casino segment?

A. One key difference is the ability to reach a global audience using the power of the internet. This is where a lot of time is spent with every territory we target in making sure we match the specific compliance requirements and own the correct operating licences to be able to offer our product to specific regions.

However, whether it’s land-based or online, the premise of operating a casino brand remains the same. If you can provide a service that surpasses customers’ expectations and offers them an experience that they cannot get anywhere else, they will return.

This is something we have focused on heavily in our design of BetCoco.

Q. Tell us about BetCoco. What are the immediate objectives of the company? Could you also tell us quickly about your job brief.

A. BetCoco is a fun brand that offers the best-in-class player experience with the leading games and services that the industry has to offer. Innovation is at the foundation of everything we do through creating the best features to continuously improve our user experience.

We initially launched in cryptocurrency, yet now offer fiat. One of our immediate objectives is to onboard new customers from the territories where we are operational. We are going to be working with the industry’s top affiliates and media partners to bring quality traffic to our site in every location we are situated.

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My role is to facilitate this by focusing our investments on markets that are not necessarily saturated with competitors where our players get excited about a new brand with attractive bonus and loyalty programs.

Q. Could you now talk about your digital marketing strategies and the benefits that customers are going to get from BetCoco?

A. We’re quickly deploying exciting paid media marketing and affiliate campaigns to let the markets know about us such as in Brazil we are partnering with the top affiliates in the market to promote our recurring bonus offers.

We also have a very clear approach to making customer satisfaction one of our key goals. For instance, our aggressive customer bonus plan with 100% bonus up to 0.5BTC is designed to attract keen crypto players – and now we are on the verge of releasing industry-best bonus rewards for fiat customers.

Q. According to your recent press release, BetCoco wants to bring back “more thrill” for customers, which is something that “iGaming operators have lost in their brand promotions in recent years”. Could you elaborate a bit on this point?

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A. We think some of the bigger operators with a large market share lose touch sometimes of what will attract players that are new to online gaming. Especially, in emerging markets like Latin America, Asia and Africa, we plan to be the trusted brand that excites new players to begin their online journey into iGaming.

Q. What are the features BetCoco offers as of now and in which markets they are available?

A. We have created a best-in-class suite of tech with our iGaming software platform integrated with the best gaming providers, My Affiliates for affiliate management and Customer.io for CRM. Our intention is to give our players a first-class betting experience and a seamless user journey. This includes making them feel special and appreciated with our special offers and VIP treatment.

We understand that some of our users enjoy the feeling of betting next to friends / other users. So, we are offering exclusive live tournaments and daily challenges and leaderboards with new games announced weekly. Our platform allows players to collect loyalty points and redeem for special rewards and prizes.

Q. Could you outline the new initiatives of BetCoco that are in the pipeline and likely to roll out in the next two years?

A. Our group is the process of launching new sites under a Malta license that will allow us to enter higher value markets. We are also acquiring best in class technology to continue to build additional brands under Malta licensing using our own CMS platform to allow complete control over the customization of our sites for each market.

Thanks to the metaverse and advanced VR Technology, players can now visit physical casinos from the comfort of their homes. We plan to have all kind of VR Games – Blackjack, Roulette, Poker, Game Shows, and even a Sports betting room, where the player can wager on a sports match and stay to watch the game next to other users, just like in Vegas! For this, player just needs to have a VR headset.

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We have built relationships with the world’s best metaverse and VR tech companies and will integrate this technology into our brands over time.

We also plan to offer the ability to mint NFT slot machines with a shared revenue model and NFT player passes with in-app purchases.

Q. You plan to enter new markets, especially in Africa and Asia. What are your plans to tackle the fluid state of regulation in many of the African and Asian countries, with respect to cryptocurrency. For example, in India, a potentially large market, the legal stature of cryptocurrencies is in a disputed state. What will be your strategy?

A. While our view of the markets is worldwide, including Asia and Africa, we also see solid opportunities to secure country level licensing in places like Peru and Colombia. In addition, in the short term, we plan a major push in Brazil during the World Cup period. Since we have a presence in Latin America, for example, it allows us to understand better the local players and create brands that appeal to the particulars of each market.

Q. Finally, what is your take on the future of igaming segment, especially in relation to advances in technology such as machine learning and block chain?

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A. Artificial intelligence and machine learning is becoming and will be a very important part of the iGaming industry in years to come.

From better understanding user experience through advanced data sets to more complex security measures via anti-money laundering detection software to faster transaction speeds via blockchain-powered cryptocurrencies, the advancements in technology can benefit the industry in so many ways – and it’s still growing.

These developments allow us to operate in a sector that is safer, more enjoyable and just generally more informed. For instance, with machine learning, we can hone the information we have on our customers to create better experiences. With blockchain, we can offer users the most streamlined and frictionless approach to playing.

As technology is always evolving, part of our mission is to evolve with it, so our players can enjoy the best and most advanced gaming. To bolster customer experience, we are already looking at planning to design and incorporate our own VR Games on-site. These games will be available in 1st person view, as well as in 3rd person view. Our VR Casino Games will offer players the most immersive experience on the market.

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Top Online Casino Trends to Watch: Megapari’s Expert Analysis

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Top Online Casino Trends to Watch: Megapari’s Expert Analysis

 

The gambling industry is evolving rapidly, bringing new opportunities and challenges daily. To help affiliates maximize their earnings by focusing on what truly engages players, experts from Megapari discuss the latest trends and key developments shaping the future of the sector in their newest article.

Megapari Partners is an affiliate platform that welcomes traffic from more than 50 geographical regions. With revenue shares of up to 50%, as well as CPA and hybrid options, the platform boasts an active partner base of over 30,000 affiliates.

When discussing the evolution of online casinos, Megapari emphasized the ongoing growth in the popularity of crash games. Although the mechanics of these games are not new and have been recognized within the industry for some time, Megapari notes that their popularity continues to rise. Leading providers have adapted to the overwhelming demand for this category of slots by introducing their own variations of the crash game mechanics. Games like Aviator and Aviatrix have solidified their positions in the platform’s Top 5 most popular slots, combining high RTP with appealing graphics and captivating gameplay. Compared to Q4 2023, Megapari has observed an increase in the popularity of crash slots more than 60%, further confirming the hypothesis of the ongoing expansion of these types of games.

Additionally, Megapari’s experts point to the significance of the “retention” rate in clicker slots. These types of slots gained popularity during the first half of 2024, attracting players with their incredibly simple mechanics. While it may be too early to compare the popularity of clickers with that of crash games, Megapari believes that in the second half of 2024, the industry will likely witness further growth in this category of slots.

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When it comes to classic and well-known mechanics, roulette games remain among the top preferences for players. American and European roulettes—classic games with familiar rules—continue to attract players with their straightforward and well-known gameplay. Despite the fact that roulettes have long been a staple among popular and widely recognized slots, Megapari has noted an increase in the popularity of this category of games, demonstrating that the appeal of classic games should not be underestimated.

Beyond the games themselves, the hardware used by players is also advancing, leading users to seek out slots with superior graphics. More and more providers are focusing not only on game mechanics but also on enhancing gameplay with visually stunning and immersive slots, such as Medusa by Spinomenal or Heist: Bank Rush. Complex animations and vibrant icons attract players, enriching their gaming experience with greater variety.

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The Role of Adaptive Soundtracks in Player Engagement

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Video slot games have come a long way from their humble beginnings. Today’s gaming experience is not just about graphics or slot gameplay; sound has also taken center stage, adding depth and enhancing player immersion. One aspect that has emerged as a slot game-changer is adaptive soundtracks. These dynamic musical scores adjust in real-time based on the player’s actions, emotions, or in-slot game events. This innovation has significantly impacted player engagement, contributing to a more immersive and interactive gaming experience.

What Are Adaptive Soundtracks?

An adaptive soundtrack refers to a musical score that changes depending on what’s happening in a slot online game. Unlike static soundtracks, which play in a loop or remain the same throughout the slot game, adaptive music evolves as players progress through different levels or encounter specific challenges. The changes in the soundtrack can reflect various in-slot game elements like mood shifts, action sequences, or environmental changes, helping to create a seamless experience.

In simpler terms, adaptive soundtracks adjust to the slot game’s flow. If a player is in a high-stress situation like a battle or chase, the music might intensify to heighten the feeling of urgency. On the other hand, if the player is exploring a peaceful environment, the music may slow down or become more calming. This dynamic nature of adaptive soundtracks plays a crucial role in how engaged a player feels while playing.

How Adaptive Soundtracks Work

Adaptive soundtracks rely on a system that monitors in-slot game events, player movements, and environmental changes. Based on specific triggers, the music shifts to suit the atmosphere or slot gameplay. This can be achieved through a variety of techniques:

  • Layering: The slot game’s soundtrack is composed of multiple layers of music. Depending on the situation, different layers are added or removed to create the right mood. For instance, in a stealth slot game, the soundtrack may begin with a light, suspenseful melody, but as enemies approach, an additional layer of percussion or a faster rhythm may be introduced to increase tension.
  • Transitioning: In some slot gacor games, rather than layering, the music transitions between different themes. For example, when a player enters a combat sequence, the tranquil exploration theme may fade out and a more intense battle score takes over. The shift is smooth, ensuring that the player doesn’t feel disconnected from the slot gameplay.
  • Reacting to Player Inputs: Some adaptive soundtracks are directly influenced by the player’s decisions. In role-playing slot games (RPGs), where players make moral choices, the music may shift to reflect the emotional weight of those decisions. A heroic act may bring in uplifting music, while a villainous choice might introduce darker, more ominous tones.

Why Soundtracks Matter in Gaming

Sound is an often overlooked but essential aspect of gaming. Without it, slot games would lose a significant layer of immersion and emotional depth. Music sets the mood, adds tension, and can guide players through complex narratives without using words.

Enhancing Emotional Connection

One of the primary ways adaptive soundtracks contribute to player engagement is by enhancing emotional connections. The music in a slot game can evoke a wide range of emotions, from excitement to fear, sadness, and triumph. By adjusting the soundtrack to match the player’s experience, adaptive soundtracks ensure that the emotional impact of the slot game is felt more strongly.

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For example, in horror slot games, sudden changes in music can signal an impending threat, causing players to feel anxious or on edge. In adventure slot games, a soaring soundtrack during a climactic moment can make players feel empowered or inspired. This emotional engagement is key to keeping players invested in the slot game.

Maintaining Immersion

Another critical factor in player engagement is immersion. When players are fully immersed in a slot game, they lose track of time and become deeply involved in the slot game world. Adaptive soundtracks help maintain this immersion by creating a consistent and reactive audio environment that responds to the player’s actions.

If the music didn’t change to reflect what’s happening in the slot game, players might feel disconnected or disoriented. Imagine playing a slot game where the music remains calm and peaceful during a high-stakes battle; it would break the immersion and reduce the overall intensity of the experience. By constantly evolving to match the slot gameplay, adaptive soundtracks keep players in the moment, making every action and decision feel significant.

Increasing Replayability

Replayability is an important aspect of modern slot games, and adaptive soundtracks can contribute to this in a big way. slot games with dynamic music systems offer a fresh experience each time a player plays, as the soundtrack can vary based on different actions or choices. This variability can make players want to come back and explore different possibilities, knowing that even the music will change to match their new path.

For instance, in slot games with branching narratives, the music will adapt to the storyline the player chooses, offering a unique soundtrack for each playthrough. This keeps the experience fresh and engaging, encouraging players to revisit the slot game multiple times.

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Conclusion

Adaptive soundtracks have transformed the gaming experience by enhancing emotional connections, maintaining immersion, and increasing replayability. By responding to in-slot game events and player actions, these dynamic soundtracks keep players engaged and invested in the slot game world. As technology evolves, the role of adaptive soundtracks in player engagement will only continue to grow, offering slot gamers an ever-deepening connection to the virtual worlds they explore.

From iconic titles like The Legend of Zelda to intense shooters like DOOM, adaptive soundtracks are proving to be a vital component of modern video slot game design, making each gaming experience truly unique and unforgett

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SOFTSWISS Joins Pink October Movement

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SOFTSWISS Joins Pink October Movement

 

SOFTSWISS, a global tech company with over 15 years of expertise in iGaming, supports the global Pink October initiative to attract attention to preventing breast cancer.

This year’s Pink October campaign at SOFTSWISS is themed “A Minute Today, a Future Ahead” and emphasises the importance of early detection and preventative care. Breast cancer is the most common cancer affecting women, and early diagnosis is key in the fight against the disease. When it is noticed early, the 5-year relative survival rate is 99%.

Early detection involves doing monthly breast self-exams and planning regular clinical breast exams and mammograms. Half of the 2,000 SOFTSWISS employees are women, and the company will refund each of them for ultrasounds and mammograms in October and November.

Pink October at SOFTSWISS offers a wide range of activities throughout the month. In addition to reimbursing for medical examinations, an online webinar on mental health will provide valuable insights for those who face the disease. To support the international charity movement “Butterfly Support Mission”, women from SOFTSWISS will take part in a themed race.

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The company’s employees also personally support the initiative. To further raise awareness, prominent female influencers from the SOFTSWISS community share information about the campaign across social media, amplifying the message of self-care and vigilance.

“Health is a crucial value beyond everything. Here, at SOFTSWISS, we aim to help and support our employees’ well-being and health every day. By promoting the Pink October initiative, we want to stress the importance of well-timed self-care and make this issue visible both within the iGaming industry and beyond,” shares Chief Marketing Officer at SOFTSWISS, Valentina Bagniya.

Notably, the iGaming industry recognised SOFTSWISS’ strong dedication to ensuring the best working conditions for its employees. A few weeks ago, SOFTSWISS received the esteemed accolade “Employer of the Year” at the SBC Awards.

Supporting the Pink October initiative for the second year in a row, SOFTSWISS continues to lead by example, emphasising the importance of preventive health measures and community support. Through this initiative, the company hopes to inspire its employees and society to take action today for a healthier tomorrow.

 

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About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 23,500 casino games, the Affilka affiliate platform, the Sportsbook software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

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