Interviews
Exclusive Q&A with Sujit Unni, Chief Technology Officer at Paysafe
How important are payment methods and speed of payment processing important for customer experience in online sports betting?
We talked with Sujit Unni, Chief Technology Officer at Paysafe, which had conducted a survey among US punters. He provided insightful and detailed answers on this and several other questions.
Read on for some fascinating perspectives on the past, present and future of the payment process and its role in online sports betting.
Q. Let’s start with the recent survey that Paysafe conducted among US sports bettors. What are the key takeaways from the survey?
A. Here are some of the conclusions we came to after surveying sports bettors in eight regulated US states:
Available payment methods influence players’ decision to use a brand: To fully capitalize on the growing opportunity of online sports betting, sportsbook operators should strongly focus on the player experience at the checkout. The payment methods that are available and the security of said methods are critical for players when it comes to evaluating which brand they choose to place their bets with.
Transaction security factors highly into choice of sportsbook: When asked to identify which criterion was most important when depositing funds with a sports-betting brand, bettors said the security of the transaction was more important than any other characteristic.
Easy and fast payments are critical: Just as important to players is the speed and ease with which they receive their winnings when they wish to cash out. According to four fifths (79%) of US sports bettors we surveyed, they have a negative impression of the sportsbook when their expectations related to cash out speeds aren’t met. This can result in the sportsbook taking a large reputation hit. A poor reputation spreads among players and can result in a significant brake on its growth.
The online sportsbooks themselves must be fast and efficient: It’s important to make sure the sportsbook’s payment platform is moving quickly and efficiently. The easier it is for a player to access payouts, the more likely they will be to continue using the platform. Those who adapt to these demands will position themselves well for significant growth.
Q. Everybody talks about the speed of payments. How does speed factor into the mobile process as a whole, and how does it contribute to the overall success of an online business, especially an iGaming business?
A. iGaming is changing more rapidly right now than ever before. Mobile’s role in this evolution is huge, given apps’ potential for speed and the strong relationship we’re able to build with end-users: We’re right there, in their pockets, whenever they pick up their phone.
But proximity alone is not enough. End-users will grow bored or burnt out if their experiences are slow, or if we’re not constantly offering new experiences and improving what’s already available.
Increasing the speed of our processes and the user experience is critical in that every second of load time anywhere within the app literally costs every company money, especially in iGaming, which is less of a considered purchase than traditional mobile shopping or eCommerce. iGaming customers are making fluid, real-time decisions; the more time they have to wait to get to the next step, the less patient they become and the more likely they are to drop off.
Speed is a function of many factors, and there are a number of processes that power the payments experience. We work with mobile DevOps platform Bitrise to increase the speed of all of the mobile processes that power the user experiences leading up to and including payments, as well as the behind-the-scenes operational processes that influence our ability to release updates to the app stores more frequently and faster.
The payments part of the mobile process is a particularly expensive place to be slow. Out-pacing competitors in that process is what’s creating the winners in this space.
Q. What are the ways by which Paysafe tries to accelerate its mobile processes and e-payments?
A. If you look at it from a very high level, the two primary ways we accelerate our processes and e-payments are through having the best talent and technology.
We stay competitive on the talent side by attracting and – just as importantly –
retaining the best people in the world in this space. We have been able to build on their expertise to constantly improve the speed at which we deliver value for merchants and consumers alike.
When you are investing in this level of talent, it’s important that you are not wasting their skills on things like troubleshooting, waiting around hours to test builds, or doing manual fixes to problems that could be automated. So, on the technology side, our mobile engineering teams use Bitrise to test all new code, reduce build times from hours to minutes, identify issues that might interfere with the user experience, and so on, before submitting releases to the app stores.
Our goal is to always do everything as fast as possible, without sacrificing our standards of quality and security.
Q. It looks like the ‘slow and steady’ will not win the races anymore. But could the focus on speed–especially in payment processing–be detrimental to the fraud-prevention measures?
A. Building on my last answer, it’s imperative to not sacrifice security to save time. I will say that one of the upsides of investing in technology like Bitrise is that it allows us to get the best of both worlds: Speed and security. In our mobile engineering processes, for example, Bitrise allows us to automatically run a number of security tests and checks that were previously slow, manual labour. Now they take up less time, are more consistently executed, and actually free up the team to work on innovations for our merchants and consumers. That’s not to say that there aren’t manual checks involved anymore, but those are fewer and more meaningful.
Q. Could you talk about the recent innovations that Paysafe brought to the payments ecosystem?
A. Given the nature of our business we are constantly evolving our value proposition and anchor around our philosophy of customer outcomes. We tend to think of innovation around key pillars including:
- Evolving our business to be a true cloud-based platform that supports multi-sided markets. This allows existing customers and merchants to access new features and stay engaged with our platform. The recent introduction of Openbucks, a product that allows store gift cards to be used at point of sale at other merchants in the Paysafe network, benefits customers who can now use restricted gift cards across a wider merchant base, and allows our merchants to accept a non-traditional payment method.
- Building out hybrid-business models with the wider finance eco-system through the launch of capabilities like pop-up banking with traditional banks like TSB. While serving as a revenue stream, this also allows banks like TSB to optimize their branch footprint and enables customers to access simple transactions using the Paysafe network.
We have also spearheaded a suite of embedded finance offerings with partners like Amazon and Google. Our offerings of cash to digital, digital wallets and processor agnostic payment methods makes us one of the few firms that can offer industry specific open loop and closed loop solutions.
Q. Allow me now to bring a customer perspective. What benefits do companies, especially those in the iGaming sector, gain from integrating the accelerated payment solutions of Paysafe?
A. Given our “born in gaming” origins, we believe we are one of the few payment platforms in the market that has a full suite of solutions to support both store based and online operators. This means our combination of brick and mortar, wallet, and cash solutions allow customers to seamlessly transact and play across the in-store and online offerings of our gaming merchants.
Solutions like our single integration API give our gaming merchants access to payment processing platforms that are accessible in multiple geographies through different processors, a host of local payment methods and a global network of banks. This in effect improves the customer experience and reduces revenue losses from declined transactions.
Effective risk and fraud management is a key differentiator, given the deep expertise and geographical coverage we provide the industry. Our investment in our risk and fraud infrastructure protects both merchants and customers while ensuring a seamless payments experience.
Q. The new technologies in the payment space have blurred the boundaries of national currencies to an extent. What are your thoughts on the influence of the laws and regulations of different countries on the growth of payment processes, especially for a highly regulated industry like iGaming?
A. The world is definitely a smaller place from a payments perspective today than it was five or six years back, largely enabled by the rapid adoption of disruptive technologies like blockchain, API driven ecosystems, and standardization of messaging services.
Like any financial service, payments are heavily influenced by regulation – and fortunately in a good way for the most part. Governments have been quick at recognizing how critical a scalable and democratized payments infrastructure is to drive economic growth and, as a result, we see regulation being enacted in in many markets. This is helping build out global payment ecosystems – for instance, UPI in India, Open Banking in Europe, or FedNow in the US. As this ecosystem continues to evolve, we see the emergence of trends like pay by bank and local payment methods continuing to grab market share from the card schemes, which will benefit both consumers and merchants.
iGaming is still in its infancy and, in certain markets like the US, can ride this wave of an open payments ecosystem to provide a far superior experience to its customers. Regulation in gaming is still evolving and it will look to more mature markets in Europe for insight as it starts to put in place legislation for the industry. Paysafe is leveraging its established presence in the EU to bring insight and product offerings to the US market that allow our gaming partners to not only grow their business in line with established legislation but also to build and offer products that consider future legislation that we think could be enacted.
Q. What is your take on the growth of mobile payments over the last few years?
A. Smartphones are a part of our daily lives today and are to a large degree considered indispensable. In the few years leading up to the pandemic, we were already seeing steady growth in mobile payments. The onset of the pandemic accelerated that growth by as much as 75% in some segments.
Some of the key drivers are:
The influence of digital transformation: As industry sectors, particularly financial services, have increasingly been disrupted and transformed, the mobile phone has emerged as an important customer engagement channel. As customer behavior matured to using mobile phones as a transaction medium, the need to support payments drove adoption.
The rise of emerging digital economies: The other big influence was the rise of emerging economies. India, for example, had a head start in becoming a digital economy with its population armed with mobile phones before they even had access to desktop computers. Countries like India that are supported by digital friendly government regulations, have a large unbanked population and an industry that’s very willing to provide payment and banking solutions, witnessed exponential growth in mobile payments.
Apps, wallets, and subscription services: As the number of apps hosted on Apple and Android platforms grew, people are increasingly using mobile phones to purchase a range of services, from buying tickets to ordering rides and subscription services. This adoption led to the creation of a full payment supportive ecosystem, including wallets (Apple Pay, Google Pay, and our own Skrill digital wallet, among others) and emerging payments volumes driven by a growing library of subscription services.
Payments continue to become easy and reliable: Having a credit or a debit card used to be the only way to make a payment on a mobile phone. However, payments have evolved to keep up with the emerging digital landscape. Today beyond these traditional payment methods, customers can pay with their bank accounts, cash, and by using over 200 local payment methods specific to geographies –which has democratized payments. That coupled with regulation to promote open banking systems and reliable real-time payments as well as faster payment infrastructure has helped drive the surge of mobile payments.
Increasingly secure and safe transactions: Wherever there is a financial transaction there is also the risk of fraud. Because of this, mobile phones have evolved to continually make transactions both convenient and safe. Whether it’s by using face ID, biometrics or contactless payments, the ability of the manufacturers to deliver secure payments was critical in driving the wider adoption of mobile payments.
Q. Let’s conclude with something about the future. Could you reveal some of the changes that you foresee coming in the mobile space? What about the payments sector?
A. With app store operators seeing pressure from governments around the world to loosen their grips on the mobile ecosystem – especially in terms of payments – we expect to see some massive changes soon.
Alternative app stores that allow more app choices for end-users and more payment processing choices for app store publishers are benefitting both merchants and consumers.
Additionally, we expect the consumer’s need for speed to increase even further, widening the divide between those businesses that can deliver on this expectation and those that can’t.
We’re confident that, between the talent of our team and partners like Bitrise, we’ll land on the right side of that divide.
Q: Gaming Corps has just released its latest slot game called Gates of Hellfire. Tell us how it works and what its standout features are.
The Gaming Corps team prides itself on our innovative approach to slot development, which is exactly what we’ve delivered with Gates of Hellfire.
It’s a slot that’s unlike any other. I say that because it uses a unique payment system, requiring players to battle various demon enemies on the reels to secure wins, for a maximum prize of 5,000x the player’s stake.
We have prizes that can only be collected if the player gathers specific weapons that eliminate the enemies – and in doing so, they collect their prizes.
The objective is to land an enemy on the grid, while simultaneously landing a weapon to destroy that enemy. For example, shotguns are the weakest weapon but will kill the lowest-valued enemy.
Then, as the game progresses, players will see different weapons with different attributes that will cause various types of damage and have different radii of destruction that will affect the grid.
Gates of Hellfire offers a thrilling and groundbreaking way for players to collect prizes. To put it another way, there’s simply nothing quite like it on the market.
Q: Where did the name Gates of Hellfire come from, and what is the thinking behind giving this slot the feel of a video game? Why will this appeal to the market?
Gates of Hellfire is a battle of Good vs Evil played out across a slot-machine grid, a sort of demonic fantasy sci-fi epic that’s a battle between Good and Evil.
We decided to have this as the theme and then the name came quickly after that.
And yes, the game is heavily influenced by shoot ’em-up video games. We took established mechanics for the millennial generation and merged them with an innovative version of a classic mechanic and themes that will induce nostalgia among our players.
We think the results will appeal to both traditional players who played video games in their youth, as well as delight a millennial generation looking for the latest and best features in their slot entertainment experiences.
Q: Are you focusing on gamification with this slot, rather than just trying to deliver a traditional slot experience?
Collection mechanics have become immensely popular with slot players in recent years, and with Gates of Hellfire we have reimagined these mechanics to offer players something unique.
People want more nowadays, the simplicity of traditional slots doesn’t deliver enough entertainment any more. Players want to be reminded of video games or the social games they play on their phones.
Gates of Hellfire is an example of how modern slots are now influenced by video games.
It’s got a lot of action but it’s still recognizably a slot machine, with the same functionality but different reward mechanisms that will remind the player of a video game.
Q: Does Gaming Corps believe mixing slots and video gaming will appeal to players?
We aim to give players captivating gameplay experiences they can’t find anywhere else.
You must offer features that connect with players if you want to attract them and then keep them coming back. There’s a lot of choice out there so you need something special to retain their loyalty and interest.
That’s why we mixed things up and offer elements of more than one type of entertainment experience.
We see animations as extremely important because they build suspense and are another way of capturing the player’s attention.
Sound is an important component too, which is why we design the music and sound effects early on so they create an appropriate atmosphere.
All these elements are used to make the slower parts of the game more exciting, and the exciting parts become truly memorable.
Q: What factors will determine whether this release is a success for Gaming Corps, and what do you aim for when you release a game onto the market?
With Gates of Hellfire and all our other slots, we’ll start gauging its impact by paying attention to the standard statistics for slots, such as player retention rate and what LTV and ROI the game offers operators.
But those aren’t the only metrics we follow. Feedback is really important to us, both from players and operators, and we’ll take that on board when we come to launch our next release.
The best thing you can do when you release any game is to have people talking about it, generating a buzz about an exciting new release.
It’s hard to achieve all the time, but we think we’ve done just that with Gates of Hellfire.
We’re already working on sequels and further iterations for it, so things are hotting up very nicely for our latest slot game right now.
Playing with hellfire has never looked so good.
The post Gates of Hellfire Q&A with Connor Blinman, Head of Games at Gaming Corps appeared first on European Gaming Industry News.
Congratulations on becoming the exclusive pricing and risk management supplier for Racing1 Markets. How important is this partnership for Pythia Sports?
This is a major milestone for us, and cements our position as a key racing innovation partner. This agreement sets us apart from our competition in the space, because we’re directly partnered with the four major rights holders in horse racing, which reinforces our position as a trusted partner. Horse racing is still a massive revenue driver for sportsbooks, often second only to soccer, and for one of our clients, regularly their highest trading volume sport. Offering an exciting and engaging experience for our customers is key and through the use of our new plug-and-play iFrame, running alongside our API integration, this new partnership will deliver a tier-one racing product for all our clients. These different delivery routes allow clients the flexibility to choose what best suits their needs for a horse racing and greyhounds solution.
Can you tell us a bit about how the overall Racing1 and Racing1 Markets alliance works and what Pythia’s role in it is?
Racing1 was put together by the four main global rights holders; 1/ST Content, Arena Racing Company [ARC], Racecourse Media Group (RMG), and Tabcorp. Those companies formed an alliance to consolidate their rights and deliver their content together internationally. Racing1 then agrees distribution deals for their content around the world.
Racing1 Markets is a fully outsourced racing solution, and Pythia is the risk management component of the partnership. When you combine Racing1’s core content package and Pythia’s racing solution, operators have a product that gives access to all the rights from those four rights holders, along with our pricing and risk management services, uniquely and exclusively via just 1 contract and 1 integration – making it the only one-stop shop solution on the market.
Did you have an existing relationship with ARC before the launch of Racing1 Markets? If so, how has that changed?
Yes, we have a long-standing relationship with ARC. The rebrand simplifies it so that it’s clear to operators they can find everything under one roof.
All the rights are now being packaged into one integration. That means sportsbooks don’t have to go and speak to each rights holder individually. They can simply speak to Racing1 and can then have a fully-packaged racing operation ready to go.
How does this tie in with Pythia Sports’ ambitions as a company this year?
We have very big ambitions this year and this is certainly the first step towards achieving those. Ideally, we want to take the product to as many partners as possible. We now have the iFrame solution, which is new for us and makes the integration process smoother and quicker for those with no front end solution for horse racing. We’re in the middle of exploring lots of exciting partnerships right now, and we should be in a position to announce those in the not-too-distant future, so watch this space.
What makes Pythia Sports’ pricing and risk management stand out above similar solutions in the market?
We’ve always been known for our specific expertise in the fields of horse racing and greyhound racing. We’ve been delivering healthy margins to operators as a B2B supplier for more than five years now but as a business we have experience that spans decades. In my opinion, our pricing algorithms are the strongest in the market, and we also want to make sure we offer the best customer experience. We’re excited to introduce several additions to our offering in 2025 and look forward to showcasing them to our current and potential partners throughout the year.
What are some current trends that Pythia Sports should be aware of?
We’ve witnessed the growth in revenue that our award-winning in-play product has been able to bring to the industry, and we’re excited to build on that growth, not just with additional markets, but also with greater on-screen content to support the in-play experience and make it easier for customers to make judgements during the race.
Following that theme, we’re focused on a mantra to “simplify and inform” across our product offering. Racing can be a challenging problem for customers to solve, so we want to place all the information at their fingertips. Early this year, in both greyhounds and horse racing, we’ll be rolling out enhanced form guides by aggregating race history into useful stats, badges and comments, while giving customers better data on which to make informed betting decisions.
SGP and Bet Builders have grown turnover and profitability in many sports, and our new Bet Builder product will be launching this year too. This will offer new opportunities for growth, both for avid fans, who can construct a bet based on exactly how they see a race playing out; through to more recreational bettors, who want the opportunity to win big from smaller stakes. That will work hand in hand with our enhanced form, highlighting market trends and opportunities in real time, and allowing bettors to really build a bet for any narrative.
How was exhibiting at ICE 2025 for Pythia Sports?
This year was the first time we’ve had a stand as part of Racing1, which was a great experience. As part of Racing1 Markets, we are the only provider to offer the complete package of data, risk management services and media rights, in just 1 contract and 1 integration. That is our USP and ICE provided the perfect setting for us to be able to discuss that. The interest in horse racing was as high as it has ever been, and there remains a global appetite for it among companies who clearly appreciate its importance as a product.
The post Pythia Sports Stephen Davison on the crucial role of risk management for Racing1 Markets appeared first on European Gaming Industry News.
Nik Robinson, CEO, at Big Time Gaming, says the most successful slots combine masterful storytelling and innovative mechanics to deliver gameplay that is meaningful and memorable.
Just how difficult is it for a studio to constantly innovate and bring new player experiences to the market?
For us at Big Time Gaming, it’s second nature. Innovation is in our DNA – it’s what we do and what we’re known for. For years, we’ve set the industry benchmark, not only through iconic game mechanics like Megaways™, Megapays™, and Win Exchange™, but also by pairing them with immersive storytelling to deliver truly memorable gameplay. Our passion for pushing boundaries has allowed us to craft experiences that resonate with players worldwide. We don’t just create slots; we create games that hit differently – combining bold ideas, pioneering mechanics, and engaging narratives. This focus has led to some of the most beloved and successful slots in the market today like Bonanza, Lil Devil, Danger High Voltage, Who wants to be a MillionaireTM.
Looking ahead, we’re not slowing down. With a pipeline packed full of groundbreaking mechanics and fresh takes on interactivity and engagement, we’ll continue to raise the bar for what players can expect from their gaming experiences from Big Time Gaming, as innovation isn’t just part of the process – it’s the heart of who we are.
Are mechanics alone enough to ensure the success of a game? Or do mechanics and theme/design need to work together in harmony?
Mechanics and theme are the beating heart of any truly successful slot, and when they work together seamlessly, magic happens.
Players don’t just want games, they crave experiences, and this means games need to have innovative mechanics that serve a purpose, driving the narrative forward and pulling players deeper into a world they want to explore. It’s about creating a world where every spin contributes to an unfolding narrative that players want to be a part of. The combination of the right theme and mechanics makes the gameplay more meaningful and memorable – certainly more so than hitting “spin” on a standard 4 x 4 slot. A truly successful slot is the complete package, and this means a thrilling, immersive experience that players don’t just play but feel. This is what makes them hit spin again and again, not just to win but to see what happens next.
Its why our games from Who Wants To Be A Millionaire MegapaysTM , Golden Goose MegawaysTM too Bonanza Falls and Danger High Voltage 2 that features MegadozerTM mechanics, stand out! We craft worlds where gameplay, mechanics, narratives and music merge to deliver excitement, anticipation, that turns a slot into a hit – not just a game but an experience players come back to, time after time.
Can you talk us through some of the new mechanics you’ll be debuting in 2025?
Our first big releases in 2025 are Max Megaways 3, Big Bucks Deluxe, Crystal Towers and Castle of Terror 2, , with each showcasing new features and mechanics. Big Bucks Deluxe has been designed to evoke the opulence of high-stakes gaming and debuts our MegapotsTM mechanic to deliver colossal wins. In this game, MegapotsTM is combined with the Hold & Spin mechanic to reveal massive prizes, multipliers or MegapotsTM icons. Crystal Towers is powered by a first-of-its-kind real-time 3D engine technology that will set the benchmark for immersive gameplay. It also features a unique mechanic where winning clusters on the tower connect seamlessly around multiple sides of the gameboard to provide constantly transforming gameplay – imagine the thrill of a Rubik’s Cube fused with the sparkle of a crystal-matching symbol game brought to life in vivid 3D.
How will you combine these mechanics with the game theme, design and sound?
For me, the personalisation and potential for storytelling are two of the most exciting areas of slot development to further explore. By blending gripping narratives with cutting-edge mechanics and technology, we can create truly memorable games. Take our Max Megaways series, for example – the third instalment of the franchise, Max Megaways 3, sees players join Max on his most daring mission yet – deep in the icy mountains with Northen lights. The theme, design, and sound pull you into this world, making every spin feel like part of a high-stakes spy thriller. The game builds on proven mechanics like Megadozer™, the epic coin-dropping feature that unlocks spectacular rewards, and takes it to the next level! In Free Spins, Megadozer™ coins become the vehicle for Max’s arsenal of bonuses, creating thrilling new opportunities as different bonuses interact on the dozer. Every round of Free Spins feels fresh, unpredictable, and packed with excitement!
As well as mastering game mechanics, you set the standard for franchise and sequel slots. The second album is always the hardest, so how have you cracked the code with these games?
Launching a follow-up slot, as we have recently done with Danger High Voltage II, is no easy feat. You need to build on the original experience offered by the game, keeping true to the theme and gameplay, while also bringing in new elements. If you mimic the original too much, it won’t excite players but stray too far away from the core experience and there will be a significant disconnect. With Danger High Voltage II, we reimagined the visuals and mechanics, using MegawaysTM as the engine to bring massive win potential with up to 117,649 ways to win. We also took risks, adding in our new MegadozerTM mechanic as well as two entirely new free spins features – Fire in the Disco! and Danger Danger!! which were meticulously tested to ensure they brought the right blend of fun and volatility. The result is a very different game from the original but that still has a strong connection to the first game through the theme and of course the iconic song from Electric Six.
How will Big Time Gaming be providing more memorable player moments in 2025?
In 2025, our focus is to continue to lead in innovation. By staying true to our mission of pushing boundaries, we’ll create compelling player experiences with fun themes, captivating stories, and smart mechanics that deliver unforgettable gameplay, spin after spin. Our pioneering work on real-time 3D engine technology will signal a new era of immersive gameplay. The new game mechanics we’ll be rolling out that will redefine interactive experiences, across the entire gaming industry. We have some incredible games lined up for 2025, so watch this space.
The post Creating memorable moments appeared first on European Gaming Industry News.
Week 5/2025 slot games releases
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