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Key Insights from Casino Cosmopol that Remained Open During COVID-19
In a new paper from UNLV’s International Gaming Institute (IGI), researchers compiled key insights from Sweden’s Casino Cosmopol that remained open through the end of March as counterparts in Nevada and around the world, closed. The casino, like properties around the world, eventually shut down, but during its extended time open, IGI researchers were able to glean best practices that operators around the world can learn from.
Casino Cosmopol, unlike casinos in Nevada and elsewhere, had to “adapt on the run,” and did not have months of downtime to draft a detailed strategy for reopening, IGI research assistant and Harrah College of Hospitality doctoral student Kasra Ghaharian and IGI Executive Director Bo Bernhard found.
In addition to employing extra hygiene procedures and social distancing at restaurants and table games on the casino floor, Casino Cosmopol’s CEO Per Jaldung shared in-depth details of the experiences while his business operated during the height of the pandemic. Ghaharian and Bernhard construed the insights into the following lessons learned for other hospitality industry executives.
Key insight No. 1: Share best practices
Constant best practice sharing, even with competitors and across geographic borders, is the best way to get smarter and faster.
Participating in industry video conferences, such as IGI’s Executive Development Programme, is one way to do this.
“If you’re the kind of leader who usually keeps things close to the vest, as your competitive impulses win out over information sharing — stop,” UNLV researchers write. “Now is not the time.”
Key insight No. 2: Communicate, communicate, communicate
Customers have an enormous thirst for information.
Jaldung quickly learned that even more important than the safety and cleaning procedures themselves was Casino Cosmopol’s decision to communicate those procedures at multiple levels with customers.
Visibility was also important. Customers may be comfortable with—and even prefer—highly visible cleaning and sterilisation policies, UNLV researchers write. When customers could see staff constantly making a concerted effort in repetitive cleaning of slot machine touch points, elevator buttons, and door handles, it translated to positive customer morale.
Key insight No. 3: Be flexible and agile
In a dynamic time such as this, it is important for casino operators to remember that they won’t have all of the answers at hand, researchers said.
Casino Cosmopol did not have the benefit of widely published operations guides to deal with the coronavirus, and yet they arrived at smart, flexible solutions.
“While everyone talks about the importance of ‘turning your property into a lab,’ Casino Cosmopol was able to do it, at the very time they needed to innovate most, thanks to enhanced communication and empowerment tools,” the researchers said.
Key insight No. 4: Employees want to contribute
They want a seat at the table and they know more about how customers are genuinely feeling than anyone else in the company. Management needs to leverage this and let employees know that they are a critical component to the recovery strategy.
Key insight No. 5: Technology is key, most notably as an enabler of human social intelligence
Casino Cosmopol used technology to institute a group chat, which they named “Corona Chat” among employees, enabling real-time intelligence to be shared on what was happening in the trenches. In one notable interaction, a dealer and cashier addressed a concern about the frequency of cleaning chips without ever having to involve a manager.
“Casino Cosmopol’s ‘Corona Chat’ was the best ‘game changer’ for the company, as it empowered employees across hierarchies to lead, to share, and to bond in their common interest of continuing to serve during difficult times,” researchers wrote.
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Week 26/2024 slot games releases
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Here are this weeks latest slots releases compiled by European Gaming
Relax Gaming invites bold adventurers to journey into the depths of the Cambodian rainforest in its highly anticipated release Ancient Tumble. This feature-filled slot is the most ambitious addition to the Tumble series to-date, awarding players prizes worth up to 10,000x by way of five rewarding Free Spin modes and a number of impressive enhancements.
Get ready to enter a world of sparkling gems and dazzling wins in Elysium VIP – the summer slot sensation from Elysium Studios – Driven by Swintt where sticky diamond wilds have the power to expand the reels and award respins for massively multiplied prizes. Initially played out across three reels and three fixed paylines, Elysium VIP is – at its heart – a classically-themed release similar to those found in Swintt’s existing Premium line-up.
Get ready for the bright-light city to set your soul on fire like never before with the exciting Vegas Royale Super Wheel slot game from Stakelogic. Players are invited to hit the Vegas Strip and spin the reels in this innovative Vegas adventure loaded with bonus features, including Stakelogic’s game-changing Super Wheel.
Endorphina, announced the release of another football-themed slot on June 25th. Football Mayhem is a 5-reel 3-row slot with 25 paylines and filled with adrenaline-charged features. Inspired by one of the most popular sports in the world, Football Mayhem leads players to the crowded stadium, where all voices cheer as one.
GAMOMAT, one of the leading independent software developers for slot games, is proud to unveil its showstopper, Vegas Joker. This is a three reel game that perfectly blends together classic slot mechanics with modern design, against a harlequin-patterned background in purple and fuchsia. A silky soundtrack lifts the experience that centres on the special Joker symbol that acts as an Expanding Wild and arrives with amusing animations.
Having previously plundered the pyramids of ancient Egypt and raced to riches on the autobahns of present-day Germany, this month popular software provider, Apparat Gaming, invites players to follow in the footsteps of the medieval dragonslayer Siegfried in his battle with the dragon Fafnir in Dragonheart – The Nibelung Legends.
Book of Bonanza is available from this week, a 5×3, 10 payline slot and the latest title from Hölle Games, with a bouncy new twist on the Book mechanic. The sweet style and bubbly soundtrack lets you know you’ve arrived in the land of plenty, with the base game featuring various wild bonbon symbols – which multiply the winnings of any payline they touch. They can even multiply each other. Juicy!
Spinomenal has launched its new Adventures series title, Wild Sailors – Tides of Adventure. This game is set within a 5×3 framework and includes nautically inspired symbols like a golden compass, pirate hat, treasure map and pirate flag. Players who find three or more Scattered Free Spins symbols will initiate the free spins game.
Gaming Corps has launched 777 Jackpot Diamond Hold and Win – Deluxe. The Deluxe edition of Gaming Corp’s 777 Jackpot Diamond Hold and Win format, boasts a 5-reel video slot with 3 symbols per reel and that has 10 pay lines. Players must set their sights on the elusive “777” symbols and land five of these on a pay-line and look forward to winning 2000x total bet.
Hacksaw Gaming has announced the launch of its first-ever branded slot, Cup Heroes. This slot is the result of a close collaboration with Kaizen, the official sponsor of Euro 2024 and the Conmebol Copa América. Kaizen and Hacksaw Gaming have been partners for nearly two years now, initially focusing on branded Dare2Win games.
Playson has launched more content from its range of ‘3 Pots’ games with the release of 3 Carts of Gold: Hold and Win, bringing the classic mining adventure theme into the popular game’s family. The 5×3 slot’s three carts – Boost, Mystery and Collect – appear above the reels and when a combination of the same-coloured gems activate the Bonus Game, it determines the feature awarded within the Hold and Win round.
Belatra Games, the specialist online slots developer, has opened its doors for players to enjoy its latest title, Lucky Barrel Tavern. This 6×5 slot is brought to life with stunning graphics and symbols including a charming array of pub goers, and a glorious assortment of tasty delights.
Blueprint Gaming invites players to get their groove on and swing into the action with its latest release, King Kong Cash™ DJ Prime8, debuting the highly-anticipated Rapid Fire Jackpots™ alongside two electrifying bonus rounds. Returning to the jungle, slot enthusiast’s favourite gorilla takes to the decks for the latest instalment in the hugely successful King Kong Cash™ series, with a whopping 4,096 payways on offer, perfectly balanced through frequent smaller wins and grand payout potential.
MGA Games is reintroducing a classic land-based game, África Zero, to online casinos this summer. África Zero is a traditional mixed slot machine game with three reels and video from the well-known manufacturer R. Franco. The game achieved great success in bars and salons throughout Spain after its release in 2008.
4ThePlayer is excited to announce the launch of 4 Fantastic Fish Gold Dream Drop, the latest instalment in our popular 4 Fantastic Fish series! The game features the Dream Drop Jackpot System from Relax Gaming and 4ThePlayer’s player-favorite Money Ways™ mechanic. Players can spin the Fortune Wheel to win one of five Dream Drop jackpots: MEGA, MAJOR, MAXI, MIDI, and RAPID. Dream Drop offers high-action, high-frequency jackpots!
Welcome to cookie heaven! Prepare your taste buds for a sensational gaming experience with Armadillo Studios’ all-new Cookie Bonanza slot game. This captivating 6×5, very high volatility game is brimming with delectable cookies and marshmallows, offering players a mouth-watering adventure filled with endless action and big wins.
Silverback Gaming is taking players on a mouth-watering adventure in the latest sweet treat to leave its production line. Macaron Mad Mess is a charming slot that sees players join a cute French bulldog as it bakes up some delicious macarons and big wins. Macaron Mad Mess is set across five reels and five rows with 30 paylines active during the base game. It sits in the middle of the volatility scale and has a max win potential of 580x.
CryptoSlots unveils its new High Life slot and celebrates its second Million-Dollar Jackpot Trigger winner by a player known as ‘QUEENSHERE’. With its luxurious theme, the mega matrix High Life slot, offers players a glimpse into a world of wealth. The symbols on the reels include private jets, precious gems, yachts, and money, all contributing to the opulent atmosphere of the game. It features Expanding Double Wild, Mystery Bonus and Pick Me Bonus game offers instant coin prizes.
The post Week 26/2024 slot games releases appeared first on European Gaming Industry News.
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Rolling in for Rank! Hacksaw Gaming and Rank UK Join Forces for an Exciting Future
![rolling-in-for-rank!-hacksaw-gaming-and-rank-uk-join-forces-for-an-exciting-future](https://igamingradio.com/wp-content/uploads/2024/06/132672-rolling-in-for-rank-hacksaw-gaming-and-rank-uk-join-forces-for-an-exciting-future.png)
The first milestone in a list of many! Rank UK is officially live with a number of Hacksaw Gaming titles ready for players to experience! With future prospects underway, this new pairing is already looking to be an exceptional one.
Wanted Dead or a Wild, Le Bandit, R.I.P City, Chaos Crew – all Hacksaw staple titles that are known for shaking up user experience and sparking the interest of players globally. These and more are now proudly featured for the next 4 weeks on the homepage of Rank UK’s platforms, showcasing our diverse universe of content!
Rank aims to deliver exciting and entertaining experiences in safe, sustainable and rewarding environments. Their mission aligns perfectly with that of Hacksaw’s. The goal of making waves within the remote gaming community, daring to disrupt and create content that provides a one of a kind experience for the Hacksaw community.
Reflecting on this exciting endeavour, Rank spokesperson stated that “Hacksaw Gaming is launching with an exhilarating array of games, captivating themes, and thrilling gameplay. We’re not just launching slots; we’re unleashing a tidal wave of entertainment that will captivate players in the UK. Get ready to spin and experience the future of gaming like never before.”
Marcus Cordes, CEO of Hacksaw Gaming also shares Rank’s enthusiasm towards this new beginning. “Bringing our star titles to UK players will strengthen our Hacksaw community and continue to shake up the industry! A huge shout out to the dedication shown from both teams on this launch, a true testament to the determination of how we work here at Hacksaw Gaming.”
With whispers of a UK exclusive coming up very soon, you’re not going to want to take your eyes away from this new partnership.
The post Rolling in for Rank! Hacksaw Gaming and Rank UK Join Forces for an Exciting Future appeared first on European Gaming Industry News.
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CryptoSlots Celebrates $1 million Jackpot Trigger Winner and Releases new High Life Slot
![cryptoslots-celebrates-$1-million-jackpot-trigger-winner-and-releases-new-high-life-slot](https://igamingradio.com/wp-content/uploads/2024/06/132674-cryptoslots-celebrates-1-million-jackpot-trigger-winner-and-releases-new-high-life-slot.jpg)
CryptoSlots unveils its new High Life slot and celebrates its second Million-Dollar Jackpot Trigger winner by a player known as ‘QUEENSHERE’.
With its luxurious theme, the mega matrix High Life slot, offers players a glimpse into a world of wealth. The symbols on the reels include private jets, precious gems, yachts, and money, all contributing to the opulent atmosphere of the game. It features Expanding Double Wild, Mystery Bonus and Pick Me Bonus game offers instant coin prizes.
“This game is sure to captivate players who appreciate the finer things in life and aspire to live a life of extravagance. Explore the possibilities of luxury and wealth as you spin the reels and chase after life-changing wins just like our recent jackpot winner!” – Michael Hilary, CryptoSlots Manager.
On May 10, player “QUEENSHERE” won a $1 million jackpot in a single spin while playing CryptoSlots’ exclusive Jackpot Trigger game. This jackpot win was achieved by matching both the color and number, and landing three red triple 7’s, making it the most recent million-dollar win.
Player ‘WHAMZY09’ achieved $100,000 win on April 18, with the most recent $1 million victory taking place in 2022—one year after the cryptocurrency casino’s launch.
JACKPOT TRIGGER MILLIONAIRE
Available only on Cryptoslots, Jackpot Trigger is a unique game that uses tokens obtained during gameplay on other games. Players receive 1 Jackpot Trigger Token for every $100 worth of winnings from other games.
“QUEENSHERE’s $1 million Jackpot Trigger win at CryptoSlots is a momentous achievement! While the game has previously awarded up to $100,000 multiple times, it’s only the second occasion where a player has hit the $1 million jackpot in a single spin.”- Michael Hilary, CryptoSlots Manager.
QUEENSHERE shared his thoughts: “The moment I found out I won the jackpot, my life changed forever. While I may not have shared my thoughts on winning publicly, I’ll admit that the idea of quitting my job and buying a Lamborghini is definitely on the table. Additionally, I am considering relocating abroad to start a new chapter in my life. The possibilities are endless, and I am truly grateful for this incredible opportunity.”
The post CryptoSlots Celebrates $1 million Jackpot Trigger Winner and Releases new High Life Slot appeared first on European Gaming Industry News.
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