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Compliance Updates

Vixio PaymentsCompliance Forms Executive Advisory Board

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Vixio PaymentsCompliance, a provider of regulatory intelligence to the global payments industry, has held the first meeting of its newly formed Executive Advisory Board. Vixio established the Board to gain expert insight from a cohort of customers across the tech and compliance ecosystem to inform its product development and address challenges shaping the payments industry.

Chaired by Roseanne Spagnuolo, Vixio’s Chief Product Officer, the Board is composed of 10 senior executives and advisors from different segments of the industry, providing diverse perspectives on the market intelligence needs of legal and compliance professionals, strategic and corporate development leaders, and regulatory or government affairs executives.

The founding board members include:

  • Jana Breitkopf, Managing Director, Mercedes pay USA
  • Georg von Brevern, SVP Compliance and Regulatory Global, SumUp
  • Amy Bobrow, Global Regulatory Compliance and Operations, Mastercard
  • Sylvie Calsacy, Global Head of Public and Regulatory Affairs, Worldline
  • Nikki Eagers, VP, International Payments Risk and Compliance, Elavon / US Bank
  • Ronnette Grant, Global Chief Compliance Officer, Google
  • Charles Grech, Interim Chief Executive Officer, Truevo
  • Ori Kissos, Director of Global Regulatory Compliance and MLRO, Tipalti
  • Johanna Vikström, Chief Risk and Compliance Officer, Trustly
  • Alison Wheatley, Global Head of Risk and Compliance, Thredd.

“Vixio has earned a reputation over 15 years for the strength of our content and value of our services. The formation of the Payments Executive Advisory Board will enable Vixio to receive unique input from industry experts to help us develop cutting-edge products and content, to support global compliance teams at a time of increasingly complex regulatory change,” Mike Woolfrey, CEO of Vixio, said.

“The PaymentsCompliance Executive Advisory Board will help facilitate a collaborative approach to designing regulatory solutions that directly meet industry needs in an increasingly global payments landscape. We look forward to sharing our collective knowledge and expertise to support the delivery of innovative regulatory tools and content which will help businesses remain at the forefront of their industry in a transparent and compliant manner and in turn better serve their customers,” said Nikki Eagers, VP, International Payments Risk and Compliance, Elavon / US Bank.

Australia

VGCCC Fines Werribee RSL for Self-exclusion Failures

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The Victorian Gambling and Casino Control Commission (VGCCC) has fined the Werribee RSL $30,000 for failing to prevent 2 self-excluded customers from gambling.

VGCCC CEO Suzy Neilan said: “This is the first time the VGCCC has taken disciplinary action against a club or hotel for self-exclusion breaches.

“Self-exclusion programs empower people to manage their gambling by registering to be temporarily or permanently blocked from entering gambling areas of clubs, pubs and casinos.

“By failing to respect a person’s decision to self-exclude, a venue may put customers who have decided to take a break from gambling, or quit altogether, at risk of experiencing gambling harm.”

In January 2024, the VGCCC received an anonymous tip-off that a self-excluded person entered the Werribee RSL gaming room and used the poker machines. The venue self-reported a second breach in May 2024, after realising a different customer had gambled at the venue on at least 4 occasions between February and May 2024.

Ms Neilan said: “Taking disciplinary action is the last resort. We would prefer venues take their harm minimisation responsibilities seriously by complying with their legal obligations, including through the effective implementation of tools like self-exclusion.

“Venues and their staff are the last line of defence for self-excluded customers, who should be able to trust that their decision to self-exclude will be respected. They must have the appropriate controls in place to prevent self-excluded people from entering gaming rooms.”

The VGCCC acknowledged that Werribee RSL cooperated with the investigations and has since taken steps to strengthen its procedures. These include improved and regular staff training, daily audits of the self-exclusion register and greater use of technology to identify self-excluded customers who attempt to enter the gaming room.

This remedial action was taken into consideration in determining the amount of the fine.

The post VGCCC Fines Werribee RSL for Self-exclusion Failures appeared first on European Gaming Industry News.

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Compliance Updates

Konami Gaming Awarded Gaming-related Vendor License in the UAE

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Konami Gaming Inc. announced successful completion of Gaming-related Vendor Licensing in the United Arab Emirates (UAE), a key emerging market for commercial gaming. Konami Gaming is among the first in the industry to be awarded a Gaming-Related Vendor License by the General Commercial Gaming Regulatory Authority (GCGRA), an independent entity of the UAE Federal Government with exclusive jurisdiction to regulate, license, and supervise all UAE commercial gaming activities. A leading global provider of casino games and casino management systems, Konami has been awarded official license to serve the UAE’s developing gaming market with its award-winning products and services.

“Since Konami Gaming’s inception, our global growth has been achieved with an unwavering commitment to compliance. As the United Arab Emirates expands its economy to the regulated commercial gaming space, Konami is dedicated to supporting this market with the same integrity, innovation, and excellence we bring to all 431 gaming jurisdictions we serve worldwide,” said Tom Jingoli, president & chief operating officer at Konami Gaming.

For a quarter century, casino players have enjoyed Konami Gaming’s slot machines for the Class III gaming space, in which game outcomes are determined by random number generators (RNG). The company has since expanded its world-famous casino entertainment to online gaming and a variety of central determination market sectors. Additionally, Konami Gaming has spent over 20 years delivering its industry-leading SYNKROS casino management system to some of the largest and most diverse gaming destinations on earth, with ultra-reliable 99.99% uptime.

The post Konami Gaming Awarded Gaming-related Vendor License in the UAE appeared first on European Gaming Industry News.

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Australia

ACMA: ReadyBet Breaches Gambling Self-exclusion Rules

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The Australian Communications and Media Authority (ACMA) has issued ReadyBet with a remedial direction after the company marketed to customers who had registered with BetStop – the National Self-Exclusion Register (NSER).

An ACMA investigation found ReadyBet sent 273 texts and push notifications from its mobile app to self-excluded individuals.

Separately, the company also failed to promote the NSER in 2342 push notifications despite it being mandatory to promote BetStop in any marketing electronic messages.

The ACMA issued the remedial direction so that ReadyBet takes action to prevent it breaching the rules in the future.

Under the remedial direction, ReadyBet must commission an independent review of its marketing systems, including its use of third-party suppliers.

ReadyBet must also engage a provider to deliver training to its staff to avoid messages being sent to self-excluded individuals.

The ACMA may seek civil penalties if ReadyBet does not comply with the remedial direction.

The post ACMA: ReadyBet Breaches Gambling Self-exclusion Rules appeared first on European Gaming Industry News.

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