Industry News
Developing slots with player safety in mind
Light & Wonder’s VP Game Development Rob Procter describes how the slot development process is influenced by progress in safer gambling policy and best practice
Keeping players safe is of paramount importance for every stakeholder in the gaming business.
It is a factor that is at the forefront of regulatory and advertising codes in markets around the world, with European Safer Gambling Week serving to bring the issues at play under an especially sharp focus. At Light & Wonder, it is our firm belief that the creation of safe, sustainable playing environments is a necessity if our industry is to continue to flourish worldwide.
We see online gaming as a firm part of the overall entertainment ecosystem. Within this environment, players must be made to feel comfortable enough to play responsibly, having enjoyed an experience that they feel has given them value for their money.
Player safety is about far more than simply being compliant and doing the bare minimum to stick to a set of regulations. It is our belief at Light & Wonder that player safety should be hard-wired into our overall entire content strategy. Within our creative teams, we are always cognisant of the new features and mechanics that we are putting into games and the ways in which they will interact with the player to enhance entertainment levels while also keeping them safe from potential harms.
Landscape
In recent years, the landscape has changed markedly in terms of widespread awareness of the need to protect players. If you look at the example of the UK, buying directly into a bonus feature was prohibited by the Gambling Commission of Great Britain a few years ago, which necessitated a change in approach for game suppliers. We have been focusing strongly on providing compelling experiences within slots to all levels of players across all regulated markets, without them having to stake to high levels, or play for longer in order to access certain features. We don’t want players to feel that a certain level of investment in a slot is a necessity and that numerous spins must be undertaken before a certain level of potential is reached within a game. It is about approaching game design with an ethical, fair mindset, and this comes to the fore when deciding on the distribution of RTP and the way a slot’s mechanics interact with the base game.
Our desire is that we provide players at all stake levels with a positive experience and to show that any top-ranking bonus is attainable by any type of player. Attractive features can no longer only be on offer to the player who is prepared to spend more time and money on their stake – on any given game.
Across all channels
Restrictions in land-based gaming are different in nature compared to the online world, while also varying across different markets. Throughout the process of designing an omni-channel game, we ensure that our content behaves in the same way as our native digital titles with regard to enhancing the game experience, without putting the player in harm’s way.
At Light & Wonder, my colleagues in the land-based creative teams have the same perception of safer gambling as we do in iGaming. We are able to take mutually beneficial learnings as business units, looking at how the land-based teams have incorporated RTP splits and features and mechanics changes, and utilizing those within the online sphere.
Pitfalls
Naturally, operators have a strong imperative to uphold their social responsibility commitments, and to remain as compliant as possible to the regulators. As we see it, though, suppliers certainly have their own part to play in providing operators with content that has player safety already built-in, through entertaining features that can be accessed at all staking levels. Furthermore, we make sure we’re always present in industry working groups, pushing forward the development of best practice in responsible game design – this work is incredibly important to us, and something we’d encourage broader engagement with from others.
In most mature markets, regulation appears to have one direction of travel, towards greater restrictions. Yet in creating new solutions that can cater for evolving guidelines, there lies an opportunity for clever content creators to produce games with original and compelling math models and mechanics. Players can play safely and be entertained but it is up to all stakeholders in our industry to ensure to play their part to ensure that this is the case.
Flexion, the games marketing company, has announced that its revenue grew 9% to year-end December 2024. The growth is attributed to the Company’s success in the alternative app store market.
Since its IPO in 2018, the company has built a well-positioned games marketing business around the alternative stores and grown annual revenue 50-fold to almost US$100 million. Its game portfolio represents several billion US$ in gaming IP for alternative market partners like Samsung, Amazon, Huawei, OneStore and Xiaomi.
“With the Digital Markets Act (DMA) coming into force in Europe and recent legal actions in the US, mobile game developers have felt a new-found freedom to explore their market options. We’ve already moved beyond the era when Google and Apple controlled everything. Developers are looking for alternatives that offer better margins, and additional audiences and revenue. Partnering with Flexion opens up a range of market channels with very little up-front investment,” said Jens Lauritzson, CEO of Flexion.
Flexion currently distributes more than 30 high-profile titles on the alternative stores. Top-tier games in the Flexion portfolio make on average US$ 10 million a year based on Q4 2024 run rate. That’s income in addition to their Google and Apple revenue with a business model that adds little to their costs.
In Q4 2024, Flexion-serviced games were, on average, generating 9.3% through the alternative stores of the revenue they made on Google Play. This is a significant boost for Flexion’s partners without major costs or effort.
“If you scale for the size of the stores, the alternatives massively out-performed Google in Q4 for our games. This is exciting both for Flexion’s business and for the future of the games industry as a whole. We’re seeing the beginning of a sea change in games marketing,” Jens said.
“We’re seeing just the beginnings of a major shift in how top-tier developers address their markets. Using Flexion to access alternative stores is an easy first step into the post- Google and Apple world. Many developers are already looking at their options beyond that and Flexion will be right there with them providing the technology and expertise they need to maximise the potential of their games,” Jens added.
The post Flexion Reports Revenue Increase of 9% for 2024 appeared first on European Gaming Industry News.
The latest AskGamblers Complaint Service report for 2024 has officially been released. The comprehensive report highlights the most important accomplishments and records of the AskGamblers Complaint Service team for the previous year.
In 2024, The AGCS team (formerly known as AGCCS) managed to return $6,890,547.11 to players. Over 7259 players turn to AskGamblers, submitting complaints against 1114 casino brands. Out of all the accepted and processed complaints, the team had a 68% resolution success rate. One of the notable milestones that reached was returning a total of $70 million to the members.
Dijana Radunović, General Manager at AskGamblers, said: “It’s amazing to see the trust players put in us year after year, and we’re able to repay them by helping them recover their funds from operators or solve other related issues. We’ve had another successful year, with a few records broken and amazing milestones achieved and we can’t wait to see what lies in store in the years ahead.”
The post Players Reclaim Close to $7M Through AskGamblers Complaint Service in 2024 appeared first on European Gaming Industry News.
SlotsCalendar, a leading name and tastemaker in iGaming, has announced the second edition of the SlotsCalendar Awards. Winners will be announced during the iGC Malaga event in May 2025.
These awards are rapidly gaining significance in the iGaming world as SlotsCalendar’s steady growth, success, and player-centric mentality represent the community’s interest.
Players have approximately a month to vote between the 10th of April and the 12th of May.
For its 2025 edition, the SlotsCalendar Awards Gala returns to the iGaming Club Conference in Malaga, happening on May 28th. The Awards categories for this year are as follows:
• Game Studio of the Year
• The Slot Everyone’s Talking About
• Star Slot in the Making
• Casino of the Year
• Excellence in Bonus Variety
• Industry Standard in Responsible Gambling
• Live Casino of the Year
• Best Sports Betting Platform
• Best New Casino
• Best Crypto Casino
While the idea of iGaming Awards is not new to the industry, the SlotsCalendar Awards are unique for a simple reason: winners are voted by players from the entire iGaming community.
The uniqueness of these awards makes them particularly important in iGaming. Placing the decision-making strictly in the hands of the player is a fundamental shift in the iGaming community.
SlotsCalendar CEO Viorel Stan said: “It’s truly an honor and a privilege to see how our SlotsCalendar Awards have evolved. Last year’s inaugural edition was a crowning achievement for us. It proved how vast and involved our community is, creating a level of engagement that made us incredibly proud. Being able to return to the iGC and reward some of iGaming’s luminaries in the name of the SlotsCalendar Community is beyond gratifying.”
The post SlotsCalendar Announces its Second Awards Edition at iGC Malaga 2025 appeared first on European Gaming Industry News.
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