Industry News
Smartico Loyalty Wheel: A Game That Can Be A Game-changer for CRM
CRM is sometimes a game of luck.
Seasoned customer relationship management (CRM) executives would understand this perfectly.
Sometimes you initiate a well-planned and creative-stacked campaign only to find less-than-desired results. Sometimes, you create a quickfire, spur-of-the-hour campaign with available resources to find surprisingly great results.
The intangible reason for such customer behavior is often attributed to luck. That’s why CRM can sometimes become a game of luck.
But gamification could help you win it.
How?
Well, the answer is stuff of a doctoral thesis.
For the time being, take Smartico’s newly launched product called Loyalty Wheel as an example. Let’s see how it can potentially be a game-changer for CRM.
Loyalty Wheel
It is a simple game that allows users to roll a roulette-type wheel and generates an array of random results. It can be either installed as a stand alone feature on a website or deployed as part of the Smartico Gamification tool.
The CRM operators can change the whole look and feel of the game by customizing the user interface, background images, sounds and language. They can also set up how the prizes are won and decide the types of prizes on offer. A typical option is to provide some bonus points to the winner which can be used to gain discounts and bonuses while signing up or making a deposit.
What Can It Do for CRM?
It is an excellent substitute for the usual landing page or the info page used for logging in. Users can play the Loyalty Wheel and win prizes to avail discounts and bonuses for various activities such as signing up, making deposits or placing a bet.
In other words, it lets the potential customers actively win a personalized bonus or discount as opposite to passively getting some one-size-fits-all benefit. Initial results prove its efficiency too. Based on the results of initial trials and use, customer conversion improves by 5-20% when using Loyalty Wheel.
Deployment and Implementation
Smartico has made the installation of Loyalty Wheel a breeze.
It can be seamlessly deployed into an existing website. All it takes is embedding some JS codes and a few hours of technical trial and error.
The following are the main features of Loyalty Wheel:
- Options to provide multiple games simultaneously: Multiple games with different sets of results and prizes can be made available to users.
- Customizable user interface and wheel design: User interface can be customized with company logo and text in any language. The wheel design and appearance can be modified too.
- Multiple skins: It is available in multiple skins, for instance wood, cosmic and metallic.
- Platform-independent functionality: It functions seamlessly on all platforms such as mobile, web and other native platforms.
Once successfully deployed, CRM operators implement the kind of game that ensures best conversion.
The operators have several options to help them bring out the best games possible:
- Spin cost options: The operator can set a pre-defined cost of spin attempt (for example, based on user action, such as one spin for every log-in attempt and 1 spin for 1 euro deposited. The cost can also be based on loyalty points such as 100 points for one spin or it can even be totally free spins).
- Segmenting the games based on customer type: The operator can set which of the users get to play the games, for example available only to VIP customers or only to first-time users).
- Customizing the prizes: The operators can customize the prizes based on the season or customer type.
- Communication options: The communication regarding the games such as winning prizes will be done through emails, SMS, push notifications or website pop-ups as set by the operator.
- Call for action: The operator can set a congratulation message that will appear once the game is over, which can lead the user to a specific page, such as a registration page or deposit page).
- Game preview mode: The operator can preview the game after making all the customization before going live.
- Analytics: Analytics of game usage, prize distribution and customer behavior are also available.
Endless Possibilities
The best thing about Loyalty Wheel is the possibilities it offers a CRM operator. It turbocharges the CRM’s journey towards optimum customer conversion.
After all, conversion is the bread and butter of every CRM. No amount of gamification can help if it does not bring sufficient conversion.
Loyalty Wheel, aided by human imagination and data analytics, has the potential to become a game-changer for CRM operations.
May be it could also ensure that CRM is no longer a game of luck.
Industry News
NCPG Announces 2025 Board of Directors Election Results and Board Leadership

The National Council on Problem Gambling (NCPG) has announced the newly elected members of its Board of Directors, as well as the slate of officers who will lead the organization for the upcoming year.
Following the annual election in June, NCPG members voted to elect the following individuals to serve on the Board of Directors from 2025 to 2028:
• Diana Goode – Affiliates Seat
• Wiley Harwell – Affiliates Seat
• Lori Manson – Affiliates Seat
• Glenn Yamagata – Affiliates Seat
• Jamie McKelvey – Organizations Seat
• Amanda Quintana – Organizations Seat
• Brian Ward – Individuals Seat
Glenn Yamagata and Jamie McKelvey will serve a two-year term from 2025 to 2027.
In addition, the Board has elected the following officers to lead NCPG for the 2025–26 term:
• President: Derek Longmeier, Executive Director, Problem Gambling Network of Ohio
• Vice President: Christina Gray, Executive Director, Indiana Council on Problem Gambling
• Secretary: Wiley Harwell, Executive Director, Oklahoma Council on Problem Gambling and Gaming
• Treasurer: Amanda Quintana, Player Health Manager, Colorado Lottery
The Board’s esteemed leadership and expertise are instrumental in fostering NCPG membership, shaping policies, implementing strategies, and attaining organizational objectives. By leveraging their subject matter knowledge, skills, and experience, Board members are dedicated to serving all NCPG stakeholders through the development of comprehensive policies and programs for all those affected by problem gambling.
The post NCPG Announces 2025 Board of Directors Election Results and Board Leadership appeared first on Gaming and Gambling Industry in the Americas.
Industry News
How European Tax Changes Are Reshaping iGaming Media Budgets in 2025

Throughout 2025, European iGaming markets have faced a new layer of complexity: shifting tax and licensing rules that directly impact marketing costs. Governments continue to increase gross gaming revenue (GGR) tax rates and impose stricter reporting standards.
As of July 2025, these changes have become a critical factor in how operators and agencies plan, distribute, and optimize user acquisition budgets. RockApp analysis indicates that tax policy is fundamentally reshaping the planning process for performance marketing across Europe.
European Tax Environment in 2025
Several major European markets have introduced or expanded gambling tax rules over the last 18 months:
- Germany: GGR tax increased from 5.3% to 7% in mid-2024. By Q2 2025, operators are recalibrating CPA targets and revising bonus strategies to preserve margin.
- Netherlands: New compliance requirements implemented in January 2025 include enhanced KYC/AML reporting, adding operational costs and slowing onboarding funnels.
- Eastern Europe: Romania and Poland are reviewing GGR tax bands, with planned 1–2% increases included in government budgets for H2 2025.
These changes raise per-user acquisition costs and reduce flexibility on pricing incentives. Media buyers now need to plan budgets and creative strategy with greater precision to maintain efficiency.
RockApp data, drawn from over 120 active campaigns in 2025, demonstrates how these pressures translate into real shifts in buying behavior and budget allocation.
Budget Impact on Media Buying Strategies
Analysis of campaign performance in 2025 reveals several clear trends:
- Shift to Tier-2 GEOs: Markets with lower tax pressure (such as CIS, Balkans, and LATAM) are seeing 30-40% more acquisition budget allocation compared to 2023.
- CPA Adjustments: Average first-time-depositor CPA in regulated Western European markets has risen from ~€120 in 2023 to €145–160 in 2025, driven by increased taxation and competitive auction dynamics.
- Creative Cost Pressures: Bonus-focused creatives now demand tighter payout modeling to balance user appeal with higher GGR liabilities.
As a result, buying strategies have moved away from broad, high-volume campaigns toward segmented, CPA-focused plans with more granular GEO targeting.
Budget Impact on Media Buying Strategies
Tax policy changes don’t just influence operator balance sheets. They force a recalibration of the entire media buying strategy.
RockApp data from over 120 active campaigns in 2025 shows clear budget trends:
- Shift to Tier-2 GEOs: Markets with lower tax pressure (e.g., CIS, Balkans, LATAM) now see 30-40% more acquisition budget allocation compared to 2023.
- CPA Adjustment: Average first-time-depositor CPA in regulated Western Europe has climbed from €120 in 2023 to €145-160 in 2025, driven by both taxation and competitive auction prices.
- Creative Cost Pressure: Bonus-focused creatives need tighter payout modelling, balancing marketing appeal with GGR realities.
For media teams, the result is a move away from broad, high-volume campaigns toward precisely segmented, CPA-optimized buying with robust GEO-targeting logic.
GEO Diversification as Strategic Response
For many brands, geo diversification has become the simplest and most effective hedge against rising tax costs.
According to Appsflyer’s mid-2025 install cost benchmarks, CPIs in markets such as Brazil, India, and select African countries remain stable or are falling – averaging $0.60–$1.20 per pre-install, compared to $3+ in Western Europe.
RockApp’s planning data shows clear reallocation trends:
- LATAM budgets up ~35% year over year.
- Eastern Europe spending stable, with modest CPA increases.
- Western Europe budgets flattening or declining, with more investment going toward targeted retargeting and high-value lookalike segments.
Diversifying GEO strategy is emerging as a necessary planning approach to balance premium Tier-1 acquisition costs with Tier-2 scale opportunities.
Tactical Media Buying Adjustments in 2025
In response to new taxation and compliance demands, advertisers are refining their acquisition tactics. Effective strategies seen across European campaigns this year include:
- Hyper-segmentation: Adapting CPA targets at the micro-GEO, channel, and audience level.
- Creative Flexibility: Developing multiple bonus tiers and transparent CTAs designed for localized regulations.
- Source Tiering: Prioritizing verified, high-retention traffic sources over pure volume channels.
- Automated Bidding Rules: Aligning bid pacing and budget allocation with region-specific margin goals and user lifetime value curves.
RockApp analysis suggests that these shifts are helping operators maintain acquisition efficiency in the face of rising costs and regulatory complexity.
Advice for Q3 and Q4 Planning
With peak acquisition season approaching, several planning considerations stand out:
- Leverage Q3’s traditionally lower competition to test new channels and creative variations cost-effectively.
- Prepare Q4 budgets for elevated CPA levels, using segmented bidding strategies and clear ROI targets.
- Integrate compliance checks and fraud-control measures early in creative production to avoid approval delays and wasted spend.
RockApp data indicates that campaigns investing in upfront planning and testing see more stable CPA performance even in high-demand periods.
Conclusion
European tax changes have become a defining variable in iGaming growth strategy. These aren’t simply operational details – they now shape how marketing teams approach channel selection, creative design, and budget allocation at the most fundamental level.
RockApp continues to monitor these shifts across campaigns and regions, helping operators and agencies adapt media buying systems to maintain acquisition efficiency in a more complex regulatory environment.
The post How European Tax Changes Are Reshaping iGaming Media Budgets in 2025 appeared first on European Gaming Industry News.
Industry News
IGT Celebrates Milestone Achievement

IGT has hosted a special customer event to celebrate a 2500-plus unit installment milestone in Spain’s Amusement with Prize (AWP) salones sector.
Presented in partnership with gaming distributor Orenes Grupo, the event was held at the historic Retuerta LeDomaine Hotel in Valladolid, Spain. IGT representatives were onsite to demonstrate the Company’s Salones Espana multi-level progressive (MLP) portfolio featuring the high-performing Diamond Mania and Treasure Box Link games on the BINTIA 27 cabinet.
“IGT was thrilled to bring our customers together in a world-class venue to demonstrate our top-performing MLP innovations and celebrate our growth in Spain’s Salones Sector. As reflected by our 2500-plus unit installment milestone, IGT is committed to building a successful roadmap in Spain by delivering market-attuned MLP experiences that align with localized player preferences,” said Marilu Aldana, IGT Director of Sales, Western Europe and Africa.
The post IGT Celebrates Milestone Achievement appeared first on European Gaming Industry News.
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