Industry News
ECA Says European Casino Revenues Down 50%
The European Casino Association (ECA) has said that the European land-based casino sector has been hard hit by the pandemic.
ECA this week released statistics that show a devastating year for the bricks-and-mortar gambling industry through a poll of members.
The European casino industry was closed for an average of 136 days in 2020 and most operators have been closed for the first quarter of 2021. Seventy percent of casinos are currently shut down, with some exceptions this year, including Luxembourg, Spain and Monaco, but with restrictions.
The industry lost an average of over 37% of normal operating days last year and revenues have fallen by over 50%. The majority of ECA members do not have a clear schedule for the official reopening in 2021. Before the pandemic members employed 70,000 staff in their 900 casinos, an employment number that is likely to fall to 50,000 when reopening is allowed.
ECA chairman Per Jaldung said: “This is the deepest trough the European land-based casino industry has ever experienced. The financial impact of the pandemic on the land-based casino sector has been extreme and these numbers show the economic realities of Covid-19 on the European land-based casino sector.
“Some casinos have closed permanently and many casino employees have lost their jobs. We are under no illusion that the industry can return to ‘business as usual’ any time soon. We are, as a matter of fact, very far from business as usual.”
Restricted opening hours, maximum occupancy and amenity limitations, social distancing protocols, restricted gaming offers, protective measures including plexiglass, masks and on-site testing are just some of the hurdles that the land-based casino business is currently facing.
Country to country variations in the restrictions and mandates have also been compounded by regional variations within national borders. These restrictions are the next major challenge for a sector that the pandemic has hit the hardest.
ECA secretary-general Hermann Pamminger said: “Guests want to visit casinos again. The relaxation and tightening of numerous lockdowns in 2020 demonstrated the ability of the land-based sector to safely and responsibly return to business.
“Guest registration has enabled quick and practical social distancing measures and casinos have implemented comprehensive hygiene initiatives, far exceeding local requirements, ensuring that our guests feel comfortable and safe.
“Our industry is part of the service and tourism sector in which we employ a large number of highly trained and motivated people. The closures affected 130,000 direct and indirect employees, not only across our gambling facilities but also in our restaurant and entertainment areas.
“Our employees cannot wait for the day business is back to normal and they can once again welcome guests to their casino and entertainment venues, but our industry continues to need support to achieve this during an extraordinarily challenging period.”
Industry News
Flexion Reports Revenue Increase of 9% for 2024

Flexion, the games marketing company, has announced that its revenue grew 9% to year-end December 2024. The growth is attributed to the Company’s success in the alternative app store market.
Since its IPO in 2018, the company has built a well-positioned games marketing business around the alternative stores and grown annual revenue 50-fold to almost US$100 million. Its game portfolio represents several billion US$ in gaming IP for alternative market partners like Samsung, Amazon, Huawei, OneStore and Xiaomi.
“With the Digital Markets Act (DMA) coming into force in Europe and recent legal actions in the US, mobile game developers have felt a new-found freedom to explore their market options. We’ve already moved beyond the era when Google and Apple controlled everything. Developers are looking for alternatives that offer better margins, and additional audiences and revenue. Partnering with Flexion opens up a range of market channels with very little up-front investment,” said Jens Lauritzson, CEO of Flexion.
Flexion currently distributes more than 30 high-profile titles on the alternative stores. Top-tier games in the Flexion portfolio make on average US$ 10 million a year based on Q4 2024 run rate. That’s income in addition to their Google and Apple revenue with a business model that adds little to their costs.
In Q4 2024, Flexion-serviced games were, on average, generating 9.3% through the alternative stores of the revenue they made on Google Play. This is a significant boost for Flexion’s partners without major costs or effort.
“If you scale for the size of the stores, the alternatives massively out-performed Google in Q4 for our games. This is exciting both for Flexion’s business and for the future of the games industry as a whole. We’re seeing the beginning of a sea change in games marketing,” Jens said.
“We’re seeing just the beginnings of a major shift in how top-tier developers address their markets. Using Flexion to access alternative stores is an easy first step into the post- Google and Apple world. Many developers are already looking at their options beyond that and Flexion will be right there with them providing the technology and expertise they need to maximise the potential of their games,” Jens added.
The post Flexion Reports Revenue Increase of 9% for 2024 appeared first on European Gaming Industry News.
Industry News
Players Reclaim Close to $7M Through AskGamblers Complaint Service in 2024

The latest AskGamblers Complaint Service report for 2024 has officially been released. The comprehensive report highlights the most important accomplishments and records of the AskGamblers Complaint Service team for the previous year.
In 2024, The AGCS team (formerly known as AGCCS) managed to return $6,890,547.11 to players. Over 7259 players turn to AskGamblers, submitting complaints against 1114 casino brands. Out of all the accepted and processed complaints, the team had a 68% resolution success rate. One of the notable milestones that reached was returning a total of $70 million to the members.
Dijana Radunović, General Manager at AskGamblers, said: “It’s amazing to see the trust players put in us year after year, and we’re able to repay them by helping them recover their funds from operators or solve other related issues. We’ve had another successful year, with a few records broken and amazing milestones achieved and we can’t wait to see what lies in store in the years ahead.”
The post Players Reclaim Close to $7M Through AskGamblers Complaint Service in 2024 appeared first on European Gaming Industry News.
Industry News
SlotsCalendar Announces its Second Awards Edition at iGC Malaga 2025

SlotsCalendar, a leading name and tastemaker in iGaming, has announced the second edition of the SlotsCalendar Awards. Winners will be announced during the iGC Malaga event in May 2025.
These awards are rapidly gaining significance in the iGaming world as SlotsCalendar’s steady growth, success, and player-centric mentality represent the community’s interest.
Players have approximately a month to vote between the 10th of April and the 12th of May.
For its 2025 edition, the SlotsCalendar Awards Gala returns to the iGaming Club Conference in Malaga, happening on May 28th. The Awards categories for this year are as follows:
• Game Studio of the Year
• The Slot Everyone’s Talking About
• Star Slot in the Making
• Casino of the Year
• Excellence in Bonus Variety
• Industry Standard in Responsible Gambling
• Live Casino of the Year
• Best Sports Betting Platform
• Best New Casino
• Best Crypto Casino
While the idea of iGaming Awards is not new to the industry, the SlotsCalendar Awards are unique for a simple reason: winners are voted by players from the entire iGaming community.
The uniqueness of these awards makes them particularly important in iGaming. Placing the decision-making strictly in the hands of the player is a fundamental shift in the iGaming community.
SlotsCalendar CEO Viorel Stan said: “It’s truly an honor and a privilege to see how our SlotsCalendar Awards have evolved. Last year’s inaugural edition was a crowning achievement for us. It proved how vast and involved our community is, creating a level of engagement that made us incredibly proud. Being able to return to the iGC and reward some of iGaming’s luminaries in the name of the SlotsCalendar Community is beyond gratifying.”
The post SlotsCalendar Announces its Second Awards Edition at iGC Malaga 2025 appeared first on European Gaming Industry News.
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