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European Gaming Congress 2024
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iGaming

NeoGames appoints Robert Wesley as VP of North American Customer Development

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NeoGames S.A. (Nasdaq: NGMS) (“NeoGames” or the “Company”), a technology-driven provider of end-to-end iLottery and iGaming solutions, has significantly enhanced its senior leadership team in North America, following the appointment of Robert Wesley as the company’s new Vice President of North American Customer Development effective August 1.

Wesley joins NeoGames after 25 successful years at the Virginia Lottery, where over the course of his tenure, he held a number of significant positions, with his most recent being Deputy Executive Director of Lottery. Under his leadership, Virginia’s iLottery programme became the top-performing U.S. jurisdiction in less than three years from initial launch. In addition, overall lottery sales grew by 23% in the most recently completed fiscal year.

In his new position, Wesley will draw on his many years of experience to serve as a resource to lotteries throughout North America that are interested in enhancing their interactive experience. He will also assist and support NeoGames’ existing customer base with best practices in the delivery and growth of their iLottery programmes and products.

Moti Malul, Chief Executive Officer of NeoGames, said: “Robert is hugely respected within the lottery industry and has an incredible track record of delivering iLottery growth during his time with Virginia Lottery. As we have consistently demonstrated, our iLottery offering is the industry leader and we want the right people to drive our efforts as we look to accelerate our customers’ success. Robert joining NeoGames is a major coup and sharing his expertise with our customers will undoubtedly help to grow their businesses.”

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Robert Wesley, Vice President of North American Customer Development at NeoGames, said: “It is a thrill to join NeoGames and work with such an impressive portfolio of lottery partners. The North American iLottery market is one that continues to grow rapidly and NeoGames is in a prime position to support lotteries who are interested in enhancing the interactive gaming experience they offer. I am excited by the new challenges that lie ahead and look forward to sharing my expertise with the NeoGames team and our lottery partners.”

Brazil

Meridianbet (GMGI) Shortlisted for Exclusive Sports Betting and iGaming License in Brazil

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Meridianbet, part of the Golden Matrix Group Inc. (NASDAQ: GMGI), announced that it has been shortlisted for an exclusive sports betting and iGaming license in Brazil.

The application, filed under request number 56.195.600/0001-07, positions Meridianbet among a select group of global operators who will be part of one of the most anticipated market launches in the global sports betting and iGaming industry.

The window for prioritized license applications in Brazil closed on August 20, 2024, with a total of 113 operators submitting their applications ahead of the deadline.

By securing its place in this priority group, Meridianbet has ensured that its license will be processed by January 1, 2025, which is the forecasted launch date for Brazil’s legal sports betting and iGaming market.

Meridianbet’s inclusion on this exclusive list underscores its status as one of the key players in the global gaming industry. With Brazil poised to become one of the world’s largest gaming markets, this license represents a significant opportunity for Meridianbet and Golden Matrix Group.

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Meridianbet’s application includes both sports betting and iGaming (online casino) under Brazil’s comprehensive licensing regime, making it one of the few operators positioned to offer a full suite of gaming experiences to Brazilian players. The Brazilian gambling industry is forecasted to generate $34 billion in sports betting turnover by 2028, with an onshore gross win of $2.8 billion, according to a report by the International Betting Integrity Association (IBIA).

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Aposta Ganha

Aposta Ganha files application for sports betting and iGaming license in Brazil

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Aposta Ganha, the fastest-growing Brazilian sports betting and casino site, has completed its license application through the Betting Management System (Sigap) to operate within Brazil’s regulated market.

Gustavo Henrique, Grupo Aposta Ganha’s Legal Head, said: “These are strict security criteria, transparent and demanding responsibility, ensuring greater consumer protection and significantly contributing to the integrity of the market. This new phase fosters fair competition, and we are ready to follow all the procedures to obtain the license.”

Having been operating in the country for the past six years, from 1st January 2025, the company will embrace the opportunity to play a major role in Brazil’s new chapter under the rules of the Secretariat of Prizes and Betting (SPA) of the Ministry of Finance. With operations in both Brazil and Mexico, the company has always complied with legal requirements, demonstrating to authorities, customers, and society its interest and capability to operate in a regulated market.

As a passionate advocate of Responsible Gaming, only players over the age of 18 years old can enjoy Aposta Ganha’s online platform. These strict legal requirements have always been a foundational feature of Aposta Ganha’s operations, even before the strict measures laid out in the ordinances of the Secretariat of Prizes and Betting (SPA) of the Ministry of Finance.

Aposta Ganha is now eligible to commence its regulated operations from January 1, 2025, depending only on the SPA analysis to obtain the official license from the Brazilian government.

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Grupo Aposta Ganha CEO, Elvis Lourenço:, added “We have built a trusted reputation in the gaming and entertainment market, in addition to respecting the current Brazilian legislation and integrity in betting. Today, we reinforce our commitment to customers and society to continue promoting entertainment that is ethical, safe, and socially responsible.”

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Canada

CasinoRIX Enhances User Experience with Round-the-Clock Personal Manager Support

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The online casino industry is booming and with that, many new sites have popped up. CasinoRIX helps online casinos and players connect and they’ve made it even easier for players to find the right site for them. CasinoRIX is a high-quality gambling affiliate site that has focused on improving players’ user experiences in a variety of different ways. Their newest service is offering personalized manager support 24/7. This new implementation means that players can get help whenever they need it. Responses are prompt and support agents are always available.

A 24/7 personal manager is a live chat function that allows customers to get help whenever they need it. This service is always available so no matter where customers are in the world and what time it is, support is available. This service helps customers with any issues they’re having including how products function, casino operations, inquiries about bonuses, payments, and signing in.

The biggest benefit is the 24/7 personalized services for players at CasinoRIX. There are some excellent technological advancements that make the live chat feature so beneficial including:

  • Fast Assistance: Personal managers are available any time of day and are always ready to assist players. You’ll receive a fast response with quick resolutions. The personal managers are knowledgeable and will often have the answers players seek immediately.
  • Satisfaction and Loyalty: With immediate responses and quick problem-solving, players will leave the live chat feeling satisfied. A satisfied customer leads to a loyal customer.
  • A Better Gaming Experience: A personal manager will give players information on the best bonuses and promotions, which can lead to a better gaming experience.

Any iGaming company that is partnered up with CasinoRIX will also benefit from the 24/7 personal manager service. Players will connect partners and the CasinoRIX brand so when they’re satisfied with the affiliate site, the online casino name will also be looked at in a positive light.

The 24/7 personal manager on CasinoRIX’s site is just another incredible addition to the many features that help connect players to premium iGaming experiences. The new round-the-click live chat is going to enhance customer satisfaction and dramatically improve the relationship between players and the iGaming industry.

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