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FACEIT launches a major update to the platform for South American CS:GO players to help improve their competitive gaming experience

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FACEIT, the leading competitive platform for online multiplayer games, with over 26 million users has today announced a significant update to the platform for South American CS:GO players. The update will include an improved Matchmaking experience with language-based matching, improved translation and a better user interface to allow players to track their rank and Elo rating with ease. In addition, players will have access to the best Anti-Cheat in the market and opportunities to play against the best in the FACEIT Pro League, with a monthly prize pool up for grabs.

FACEIT’s new and improved Matchmaking system underwent several updates following a number of player surveys from the last year and input shared by the players, professional players, content creators and important community figures in the South American region. Based on this feedback, FACEIT has upgraded its Matchmaking queue technology which will now start to match players not only by their skill, but also the language they speak to make sure they are able to communicate with their teammates in their local language.

Players that purchase a premium subscription will now enjoy a new perk of getting a higher chance to be matched with other premium players to ensure higher quality match experience. The new update also brings an improved platform translation in Portuguese-Brazilian, so players can use the website in their native language, and receive localised customer service, ensuring players get accessible help in their first language. Along with a better interface to track your rank, the PLAY dashboard will provide faster access to matches.

FACEIT is also introducing a new Clan feature which includes a 100% free and unlimited lobby system allowing players to easily find other like-minded players to socialise and play FACEIT matchmaking together. Players will be able to group friends easier, and avoid having to play alone. Each clan will have its own local moderation team which will administer the space and ensure a safe, accessible and friendly environment for all clan members. Furia and 00 Nation are two of the organisations already signed up to run their own Clan.

FACEIT’s industry-pioneering anti-cheat technology will also be available for South American players. FACEIT’s best-in-class Anti-Cheat combines state-of-the-art cheat detection, unique analysis and a combination of several behavioural systems that detect and deal with cheating in real time while building a cheat detection library.

Finally, players will be able to win a number of rewards. Through missions, daily ladders and tournament players can win thousands of FACEIT Points which can be used to purchase skins or Steam gift cards. In-game items can also be won through monthly premium missions. In November the fan-favourite Gamma Doppler-Gut Knife will be up for grabs for players who complete the mission and earn over 65,000 FACEIT Points. For players who are keen to develop their skills professionally the FACEIT Pro League will offer a $12,500 (USD) monthly prize pool.

President of Digital Platform at ESL FACEIT Group, Fabio Floris commented: “Our mission is to provide the best competitive gaming experience to CS:GO players globally. South America has a very historical and deep gaming ecosystem and is one of the fast-growing regions in the world. We’re delighted to develop our FACEIT offering for this community and we hope to continue to build on this investment over the coming years.”

Players across South America can follow FACEIT on Twitter and Instagram to find out more about the updates and incentives on offer for the region.

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Caesars Entertainment

OLG Selects Caesars Entertainment as the Service Provider for Windsor Casino

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The Ontario Lottery and Gaming Corporation has selected Caesars Entertainment as the Service Provider in the Windsor Casino procurement process. This is the final procurement process in the OLG’s land-based gaming modernization initiative.

Tom Reeg, CEO of Caesars Entertainment, said: “We are thrilled to be selected as the service provider for the Windsor Casino by the OLG. Caesars has a long history of managing Windsor and looks forward to continuing to deliver exceptional guest service and experiences at the property.”

Caesars and its predecessor companies have partnered with the OLG to operate Caesars Windsor (fka. Casino Windsor) since the opening of the temporary facility in 1994. Caesars will assume responsibility for gaming and non-gaming operations of the Windsor casino on behalf of the OLG under a 20-year operating agreement, which is expected to begin in 2026.

OLG requires an 18-month restriction on any organizational changes consistent with other gaming bundle modernizations in Ontario. Unionized employees will continue to be governed by the terms of their collective agreement.

The post OLG Selects Caesars Entertainment as the Service Provider for Windsor Casino appeared first on Gaming and Gambling Industry in the Americas.

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AGCO issues penalties of $151,000 against Great Canadian Entertainment for alleged age verification failures

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The Alcohol and Gaming Commission of Ontario (AGCO) has issued $151,000 in penalties to Great Canadian Entertainment for allegedly failing to prevent minors from accessing gambling on multiple occasions at three Toronto-area casinos.

As part of its investigation, the AGCO reviewed four separate incidents in which minors allegedly gained access to the casino floors and in which some of these minors participated in gambling activities – two cases at Great Canadian Casino Resort Toronto, and one at each of Casino Ajax and Pickering Casino Resort.

The AGCO is committed to ensuring casinos meet Ontario’s high standards of harm reduction and responsible gambling. The AGCO’s Standards require operators to ensure only eligible individuals are permitted into a gambling site and strictly prohibit access to anyone under 19 years of age (except in the course of employment). The Standards also mandate that casino employees have the necessary competence, skills, experience and training to effectively carry out their duties, including age verification.

This enforcement action underscores the AGCO’s dedication to protecting youth and other vulnerable individuals.

A casino operator served with an Order of Monetary Penalty by the AGCO Registrar has the right to appeal the Registrar’s decision to the Licence Appeal Tribunal (LAT), an adjudicative tribunal that is part of Tribunals Ontario and independent of the AGCO.

“Ontario casino operators have an obligation to ensure minors are not able to access casino floors or activities such as slot machines or table games. The AGCO will continue to monitor and hold all casino operators accountable for fulfilling this important role.”  – Dr. Karin Schnarr, Chief Executive Officer and Registrar, AGCO.

The post AGCO issues penalties of $151,000 against Great Canadian Entertainment for alleged age verification failures appeared first on Gaming and Gambling Industry in the Americas.

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ToonieBet Launches its Sportsbook on Apple App Store and Google Play Store

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ToonieBet, Soft2Bet’s flagship online casino and sportsbook for Ontario, has officially launched its sportsbook on the Apple App Store and Google Play Store. The platform is tailored specifically for local players, offering a dynamic betting experience with a broad range of sports events and competitive odds. The platform also features personalised promotions and loyalty rewards designed to match the preferences of Ontario’s diverse betting community.

The sportsbook uses official data feeds, ensuring players have access to the most accurate and up-to-date information on top local and international sports events. Additionally, the platform offers live broadcasting with real-time match analytics, allowing users to make informed betting decisions as events unfold. Integrated with MEGA and advanced player account management features, the operator is committed to delivering a seamless and responsible gaming environment that enhances the overall player experience while supporting local sports initiatives.

As part of this launch, the platform has also introduced a Sportsbook section on its official website, expanding its portfolio and bringing more choice to its growing customer base. With access to over 85,000 live events each month and more than 70,000 pre-match events across a wide range of sports, players now have even more ways to bet on what they love. Soft2Bet’s Canadian brand invites all players to explore its standout online casino and the full spectrum of sports betting, all delivered through a fast, secure, and fully localised platform.

‍Since its debut at the end of 2024, ToonieBet has offered a fast, fair, and secure online casino and sportsbook experience, fully localised for Ontario’s vibrant gaming market. The Apple App and Google Play additions further enhance accessibility, bringing ToonieBet’s premium entertainment to players on the go.

Additionally, this milestone complements the operator’s recent partnership with the NHL’s Ottawa Senators, which made ToonieBet the Official Online Casino Partner of the team. The partnership includes in-arena branding, digital promotions, and fan engagement initiatives like social contests, allowing ToonieBet to connect with Ontario sports fans in exciting ways and offering chances to win team merchandise and tickets.

Yoel Zuckerberg, Soft2Bet’s Chief Product Officer, said: “As Soft2Bet continues our rapid growth, we are excited to provide Ontario players with access to ToonieBet’s sportsbook which is now available on the Apple App and Google Play Store, offering seamless access to a customised experience tailored for the province’s passionate gaming community.”

The post ToonieBet Launches its Sportsbook on Apple App Store and Google Play Store appeared first on Gaming and Gambling Industry in the Americas.

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